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Borrowers with a “perfect credit score” and a “few” buy now, pay later transactions have been declined mortgages, brokers have told the Money blog in an exclusive survey.

Several brokers told us a client’s regular use of BNPL services was a factor in their rejection by a high street lender.

Brokers have urged lenders to change the way they judge prospective borrowers with BNPL payments on their credit file.

In response to our findings, two of the biggest BNPL companies hit back, saying they provided innovative services and the rest of the financial industry should catch up.

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What is BNPL – and how do lenders get your usage data?

These schemes allow customers to spread out payments on purchases interest-free and are used by almost 11 million Britons, according to the Financial Conduct Authority.

Klarna, PayPal’s Pay in 3 and Clearpay are three of the most popular in the UK. Here’s how they interact with credit agencies…

Major UK lenders use data from at least one of these credit reference agencies to assess mortgage applicants, along with bank statements and other checks.

None of the BNPL companies perform hard credit checks before allowing a customer to use their services – so that part has no effect on your credit score.

However, payment data is shared, which can have an impact. Missed or late payments can have a negative effect, but BNPL companies say making payments on time can have a positive impact.

But some brokers have seen BNPL payments, whether completed or not, having the opposite effect on mortgage applications.

‘Credit files 150 pages long’

In a survey of 21 brokers commissioned with the Association of Mortgage Intermediaries (AMI), a trade body, 67% of brokers said BNPL had either played a part in or caused a user’s rejection by a high street lender.

Of those, 40% said their client had “regularly” used BNPL, and 21% said they had used it “habitually”.

27% said BNPL use had caused a client to be placed on a higher interest rate.

In one case, a broker told us a borrower had been declined by four high street lenders for using such services a “few times” – despite having a “perfect credit score”.

In another, a client was rejected after a lender identified 33 deferred Klarna payments over a 12-month period.

Some brokers also told us that Klarna payments had left their client with credit files more than 150 pages long.

Jack Tutton, a director at mortgage broker SJ Mortgages, told Money he had a client with 17 active Klarna accounts and more than 100 completed payments who was unable to get a mortgage with a high street lender, and was placed on a higher rate as a result.

His client had built up the Klarna purchases over 18 months, with the amount borrowed as low as £11, even though she had the funds to pay for the products in full.

“All the time people are borrowing money, lenders need to take that into account. I would be very surprised if they ignore those payments because from their perspective they are borrowing money to buy goods as low as like £11,” he said.

“For example, if you’re a first-time buyer, and you’re living at home, then you’re spreading payments of £14 over three months. From a lender’s perspective, that’s going to be a concern.

“My client had one of the longest credit reports I’ve ever seen. And when I spoke to her about it, it was just simply because it was easy to use Klarna.”

He explained that some high street lenders carried out a soft credit check on borrowers, and if the number returned wasn’t high enough, they didn’t get any further in the process.

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But some may ask to see bank statements, so even if a client’s BNPL habit hasn’t had a negative impact on their score, seeing several transactions from their account can raise questions.

“That’s going to open up a can of worms because if they can’t see it on your credit check, and then there are a multitude of transactions on your bank statement, that will need some answering,” he said.

But using BNPL doesn’t mean you will definitely be rejected. If you use it occasionally and sensibly, making payments on time, it shouldn’t have an effect.

One broker reported a mixed picture, with one client rejected but several others using BNPL schemes successfully getting a mortgage from a high street lender.

In total, 53% of the brokers we asked said lenders need to make it easier for people using BNPL to get a mortgage.

David Hollingworth, associate director at L&C, one of the country’s biggest mortgage brokers, said BNPL use shouldn’t be the sole reason a mortgage application is declined, but it could feed into the amount of borrowing available as the lender takes account of the level of commitment.

“Where it’s a very short-term agreement there may be little to no impact but borrowers who are using BNPL very frequently may find lenders taking that into account as a commitment and reducing the level of available borrowing.”

Stephanie Charman, chief executive of the AMI, said: “With consumer use of BNPL rising, it will increasingly come on to firms’ radar, but the benefit of using a mortgage adviser means that consumers are able to discuss their current financial position early on in the process.

“The survey data shows that while some applications are being initially declined, advisers are able to find a solution, giving that only 27% needed to place the customer on a higher rate than initially first researched.”

What do the BNPL companies say?

Klarna argues that having several completed purchases shows good money management, making a person more attractive to lenders.

“If a mortgage broker tells you that using Klarna means you won’t get a mortgage, find a different broker. Lenders have made clear they see healthy, short-term, interest-free BNPL use as a normal part of modern money management – and when used responsibly, it can help, not hinder, your chances of getting a mortgage,” a spokesperson told Money.

To date, Clearpay has never received any queries from customers in relation to it affecting their mortgage prospects.

It told Money that BNPL has become an “everyday payment” for millions of people looking for “innovative financial products”.

It said 95% of transactions are paid on time, with customers using its service to manage their spending responsibly.

“It is concerning that some sectors within the financial services industry may not understand how BNPL works and how consumers are using it to help organise daily expenditure. Clearpay expects lenders to assess BNPL usage in a proportionate manner that is reflective of the risk of the product and the overall financial profile of the customer,” it said.

“We are working hard with credit reference agencies, and the wider industry, to ensure that BNPL data is used fairly in credit decisioning and we support the ongoing work in the sector to drive improvements for customers and firms.”

BNPL is currently unregulated in the UK, but this is due to change in 2026, with Clearpay hoping it will set clear compliance standards for all providers and create a consistent operating environment.

PayPal was contacted for comment on several occasions but did not respond.

What do major banks and lenders say?

Lenders do not have a unified approach to BNPL when it comes to deciding whether to approve a mortgage – so a person who is rejected by one could sail through the process with another.

Money understands that at least one major high street lender does not consider the use of BNPL as part of their approval process at all, viewing the agreements as such short-term loans.

Nationwide captures agreements that have more than six months on them as part of the application process, but it said it saw “very little of this”.

Yorkshire Building Society said occasional BNPL use wasn’t a concern in isolation, but it “may contribute to an overall view if other indicators of financial stress are evident”.

“No decision is made in isolation, and consideration is given to credit card usage and loans – including BNPL – to understand spending habits and repayment history,” it said.

Santander treats pending BNPL payments like an outstanding debt, so while it doesn’t affect customers’ ability to get accepted, it can limit the amount it is able to lend to them.

Leeds Building Society doesn’t treat BNPL any differently to other financial commitments. It is built into its affordability model to make sure a customer’s mortgage is affordable when the BNPL balance is due.

NatWest doesn’t have any specific guidance to BNPL agreements, but does consider them as committed expenditure to make sure a customer’s mortgage is affordable.

Skipton Building Society stressed “responsible management” of all forms of credit, including BNPL, was important when applying for a mortgage.

Coventry Building Society said BNPL shouldn’t do any harm if customers keep up with repayments: “So picking up one or two things on BNPL might not make a great deal of difference, but if it becomes a little more of a habit and those repayments rack up, it could affect your chances of getting a big enough mortgage to buy the property you want.”

It warned, however, that BNPL could be an issue particularly for first-time buyers who were already stretched with mortgage borrowing.

HSBC lends based on the affordability and circumstances of each individual, but encourages applicants to understand their financial commitments before applying.

Already used BNPL? Here’s what you can do to boost your chances of getting your mortgage approved

As we’ve explained, using BNPL isn’t a surefire way to get rejected, but if you’re concerned about your mortgage approval chances, there are some ways to boost them.

Hollingworth said you should check your credit report with the big reference agencies and flag any negative records with your adviser: “If there have been missed payments try to get those up to date and put things back on track as soon as possible. The longer that the track record is clear before making the mortgage application the better.”

Mortgage lenders can view well-conducted credit arrangements positively as it shows that credit can be managed, but it makes sense to review your monthly budgeting.

“If there are outgoings that can be reduced or new credit arrangements that aren’t necessary, then it could help to meet the mortgage lender’s affordability assessment. Again, your mortgage adviser will be able to help you understand what you may be able to borrow,” he added.

Improving your credit score can also improve your chances of being approved and there are some simple ways to do this….

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Bank of England warns of heightened risks but trims banks’ reserve requirements

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Bank of England warns of heightened risks but trims banks' reserve requirements

The Bank of England has warned of heightened risks to the UK’s financial system but cut the amount of money that banks need to hold in reserve in case of shock.

The twice-yearly financial stability report highlights a series of pressures, from higher government borrowing costs to risks around lending to major tech firms and record stock market valuations – particularly in areas exposed to artificial intelligence (AI).

“Risks to financial stability have increased during 2025,” the Bank‘s financial policy committee (FPC) said.

“Global risks remain elevated and material uncertainty in the global macroeconomic outlook persists. Key sources of risk include geopolitical tensions, fragmentation of trade and financial markets, and pressures on sovereign debt markets.

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“Elevated geopolitical tensions increase the likelihood of cyberattacks and other operational disruptions.

“In the FPC’s judgement, many risky asset valuations remain materially stretched, particularly for technology companies focused on AI.

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“Equity valuations in the US are close to the most stretched they have been since the dot-com bubble, and in the UK since the global financial crisis (GFC). This heightens the risk of a sharp correction.”

Its concern extended to the growing trend of tech firms using debt finance to fund investment.

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Could the AI bubble burst?

The Bank, which joined the International Monetary Fund in warning over an AI-led bubble in October, delivered its verdict at a time when UK regulators are under pressure from the government to place a greater focus on supporting economic growth.

It is understood, for example, the UK’s ringfencing regime – that sees retail banking separated from more risky investment banking operations within major lenders – is the subject of a review between the Bank and government.

Efforts by the chancellor to grow the economy will be potentially helped by the Bank’s decision today to lower capital requirements – the reserves banks must hold to help them withstand shocks in the financial system such as the global crisis of 2008/9.

The sector’s main capital requirement was cut by the Bank from 14% to 13%.

The Bank said that almost four million households face higher mortgage costs as fixed-term deals end. Pic: iStock
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The Bank said that almost four million households face higher mortgage costs as fixed-term deals end. Pic: iStock

Such a move was urged, not only by the government, but by businesses to bolster UK lending and competitiveness.

The relaxation of the buffer does not take effect until 2027.

It was announced alongside confirmation that the country’s biggest lenders – Barclays, HSBC, Lloyds, NatWest, Santander UK, Standard Chartered and Nationwide building society – had passed the Bank’s latest stress tests.

The shocks each was exposed to included a 5% contraction in UK economic output, a 28% drop in house prices and Bank rate at 8%.

Despite the growing risks identified by the FPC, the Bank said that each was strong enough to support households and businesses even in the event of such scenarios, given the healthy state of their reserves.

It is widely expected that the gradual reduction in Bank rate will continue next year, assuming the outlook for inflation remains on a downwards trajectory, helping wider borrowing costs – a source of record bank profitability – decline.

The Bank said that three million households were expected to see their mortgage payments decrease in the next three years but that 3.9 million were forecast to refinance onto higher rates.

As such, it projected a £64 (8%) rise in costs for a typical owner-occupier mortgage customer rolling off a fixed rate deal in the next two years.

Banking stocks, which have enjoyed strong gains this year, were up when the FTSE 100 opened for business despite wider market caution globally which is aligned with the risks spoken of in the financial stability report.

Matt Britzman, senior equity analyst at Hargreaves Lansdown, said: “UK banks are offering a dose of optimism this morning in what’s turning out to be a good couple of weeks for the major lenders.

“The UK’s seven biggest banks sailed through the latest stress test, reaffirming their resilience and earning a regulatory nod to ease capital buffers.

“Most banks already hold capital well above the minimum by choice, so any shift in strategy may take time – but in theory, it frees up extra capital for lending or capital returns.

“However they use the new freedom, this is another clear signal that the UK banking sector is in robust health. This was largely expected, but the confirmation should still be taken well, especially after dodging tax hikes in last week’s budget.”

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Is Starmer continuing to mislead public over the budget?

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Is Starmer continuing to mislead public over the budget?

Did the chancellor mislead the public, and her own cabinet, before the budget?

It’s a good question, and we’ll come to it in a second, but let’s begin with an even bigger one: is the prime minister continuing to mislead the public over the budget?

The details are a bit complex but ultimately this all comes back to a rather simple question: why did the government raise taxes in last week’s budget? To judge from the prime minister’s responses at a news conference just this morning, you might have judged that the answer is: “because we had to”.

“There was an OBR productivity review,” he explained to one journalist. “The result of that was there was £16bn less than we might otherwise have had. That’s a difficult starting point for any budget.”

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Beth Rigby asks Keir Starmer if he misled the public

Time and time again throughout the news conference, he repeated the same point: the Office for Budget Responsibility had revised its forecasts for the UK economy and the upshot of that was that the government had a £16bn hole in its accounts. Keep that figure in your head for a bit, because it’s not without significance.

But for the time being, let’s take a step back and recall that budgets are mostly about the difference between two numbers: revenues and expenditure; tax and spending. This government has set itself a fiscal rule – that it needs, within a few years, to ensure that, after netting out investment, the tax bar needs to be higher than the spending bar.

At the time of the last budget, taxes were indeed higher than current spending, once the economic cycle is taken account of or, to put it in economists’ language, there was a surplus in the cyclically adjusted current budget. The chancellor had met her fiscal rule, by £9.9bn.

Pic: Reuters
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Pic: Reuters

This, it’s worth saying, is not a very large margin by which to meet your fiscal rule. A typical budget can see revisions and changes that would swamp that in one fell swoop. And part of the explanation for why there has been so much speculation about tax rises over the summer is that the chancellor left herself so little “headroom” against the rule. And since everyone could see debt interest costs were going up, it seemed quite plausible that the government would have to raise taxes.

Then, over the summer, the OBR, whose job it is to make the official government forecasts, and to mark its fiscal homework, told the government it was also doing something else: reviewing the state of Britain’s productivity. This set alarm bells ringing in Downing Street – and understandably. The weaker productivity growth is, the less income we’re all earning, and the less income we’re earning, the less tax revenues there are going into the exchequer.

The early signs were that the productivity review would knock tens of billions of pounds off the chancellor’s “headroom” – that it could, in one fell swoop, wipe off that £9.9bn and send it into the red.

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That is why stories began to brew through the summer that the chancellor was considering raising taxes. The Treasury was preparing itself for some grisly news. But here’s the interesting thing: when the bad news (that productivity review) did eventually arrive, it was far less grisly than expected.

True: the one-off productivity “hit” to the public finances was £16bn. But – and this is crucial – that was offset by a lot of other, much better news (at least from the exchequer’s perspective). Higher wage inflation meant higher expected tax revenues, not to mention a host of other impacts. All told, when everything was totted up, the hit to the public finances wasn’t £16bn but somewhere between £5bn and £6bn.

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Budget winners and losers

Why is that number significant? Because it’s short of the chancellor’s existing £9.9bn headroom. Or, to put it another way, the OBR’s forecasting exercise was not enough to force her to raise taxes.

The decision to raise taxes, in other words, came down to something else. It came down to the fact that the government U-turned on a number of its welfare reforms over the summer. It came down to the fact that they wanted to axe the two-child benefits cap. And, on top of this, it came down to the fact that they wanted to raise their “headroom” against the fiscal rules from £9.9bn to over £20bn.

These are all perfectly logical reasons to raise tax – though some will disagree on their wisdom. But here’s the key thing: they are the chancellor and prime minister’s decisions. They are not knee-jerk responses to someone else’s bad news.

Yet when the prime minister explained his budget decisions, he focused mostly on that OBR report. In fact, worse, he selectively quoted the £16bn number from the productivity review without acknowledging that it was only one part of the story. That seems pretty misleading to me.

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Starmer denies misleading public and cabinet ahead of budget

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Starmer denies misleading public and cabinet ahead of budget

Sir Keir Starmer has denied he and the chancellor misled the public and the cabinet over the state of the UK’s public finances ahead of the budget.

The prime minister told Sky News’ political editor Beth Rigby “there was no misleading”, following claims he and Rachel Reeves deliberately said public finances were in a dire state, when they were not.

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He said a productivity review by the Office for Budget Responsibility (OBR), which provides fiscal forecasts to the government, meant there would be £16bn less available so the government had to take that into account.

“To suggest that a government that is saying that’s not a good starting point is misleading is wrong, in my view,” Sir Keir said.

Cabinet ministers have said they felt misled by the chancellor and prime minister, who warned public finances were in a worse state than they thought, so they would have to raise taxes, including income tax, which they had promised not to in the manifesto.

At last Wednesday’s budget, Ms Reeves unveiled a record-breaking £26bn in tax rises.

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The OBR published the forecasts it provided to the chancellor in the two months before the budget, which showed there was a £4.2bn headroom on 31 October – ahead of that warning about possible income tax rises on 4 November.

The OBR's timings and outcomes of the fiscal forecasts reported to the Treasury
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The OBR’s timings and outcomes of the fiscal forecasts reported to the Treasury

Sir Keir added: “There was a point at which we did think we would have to breach the manifesto in order to achieve what we wanted to achieve.

“Late on, it became possible to do it without the manifesto breach. And that’s why we came to the decisions that we did.”

Sir Keir said a productivity review had not taken place in 15 years and questioned why it was not done at the end of the last government, as he blamed the Conservatives for the OBR downgrading medium-term productivity growth by 0.3 percentage points to 1% at the end of the five-year forecast.

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Senior cabinet minister defends Reeves
‘Of course I didn’t lie about budget forecasts, says chancellor

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Reeves: I didn’t lie about ‘tax hikes’

The prime minister added: “I wanted to more than double the headroom, and to bear down on the cost of living, because I know that for families and communities across the country, that is the single most important issue, I wanted to achieve all those things.

“Starting that exercise with £16 billion less than we might otherwise have had. Of course, there are other figures in this, but there’s no pretending that that’s a good starting point for a government.”

On Sunday, when asked by Sky’s Trevor Phillips if she lied, Ms Reeves said: “Of course I didn’t.”

She also said the OBR’s downgrade of productivity meant the forecast for tax receipts was £16bn lower than expected, so she needed to increase taxes to create fiscal headroom.

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