CCTV shows her walking away from Jarrold department store where she works at 2.45pm – an hour and 15 minutes earlier than scheduled – and towards the city’s cathedral.
Her possessions were then found by a member of the public in nearby Wensum Park, who informed police at around 8pm, with officers finding ID in Ms Lord’s handbag.
Her coat was found in the River Wensum in the park.
Norfolk Police said it believes she “may have entered the water” and “this continues to be the area that’s the focus of searches”.
Police timeline
2.44pm – Ms Lord is working at the Bullards Gin counter at Jarrold department store – her clothing is clearly visible
2.45-2.46pm – She leaves via the loading bay on Bedford Street
2.47pm – Walks on to London Street past the Cosy Club
2.48pm – Makes her way on to Queens Street and towards the cathedral
3.22pm – She is seen on The Close at the cathedral entrance. Shortly before exiting through the archway, she puts her coat on
3.23pm – Ms Lord walks away from the cathedral on Queens Street. Here you can see a clear image of the coat she was wearing
3.49pm – Last sighting of her on CCTV near the Playhouse on St George’s Street
3.53pm – Walks along St Crispins Road towards Pitt Street
4.01pm – Ms Lord walks up St Augustines Street – her final movements captured on CCTV before going missing