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Second-generation Apple AirPods with wireless charging indicator
Todd Haselton | CNBC

When AirPods were first released in 2016, they were a marvel of miniaturization.

To ditch cords and go wireless, Apple packed several chips, microphones and speakers into each headphone, which weigh about 4 grams. Without a cord, the earbud gets its power from a tiny cylindrical battery that has about 1% of the capacity of an iPhone’s battery.

But lithium-ion batteries, like those used by the AirPods, wear out the more they are used.

Some owners have noticed that, after a few years, used AirPods eventually will last only an hour or so before needing to be recharged — a big decay from the four-to-five-hour battery life they have when new. Because each AirPod is so small and so tightly packed into its housing, it’s almost impossible to swap out the old battery for a new one. Most people give up and just buy a new pair.

The limited lifespan of AirPods is exactly the kind of problem that the “right-to-repair” movement wants to fix. Repair shops and lobbyists that support repair reform want lawmakers to implement a variety of rules, including increased access to manuals and official parts and consumer protections around warranties.

But one of their most important requests is for companies to design products with repair in mind, instead of packing gadgets with unlabeled parts and sticking them together with glue, forcing users to use a knife to take them apart.

This desire puts repair advocates at odds with hardware companies like Apple, whose business models depend on customers upgrading to the latest model every few years. When Apple offered cheap iPhone battery repairs a few years ago, it hurt sales as consumers were able to hang on to their old phones for longer instead of upgrading. Apple also charges customers for repairs and extended warranties.

“We design our products for durability in order to minimize the need for repair,” Apple wrote in an environmental report earlier this year. “But in the instance a repair is needed, we believe our customers should have convenient access to safe and reliable repair services, to get their product back up and running as quickly as possible.”

The right-to-repair movement gains steam

Policymakers have started to engage more closely with right-to-repair advocates in recent years. State-level bills have been introduced in a majority of states, but electronics companies have lobbied against them and none have passed.

In May, the Federal Trade Commission released a 56-page report on repair restrictions, concluding that repair restrictions have “steered consumers into manufacturers’ repair networks or to replace products before the end of their useful lives” — exactly the problem users are running into with their AirPods.

The Biden administration on Friday ordered the FTC to write new regulations targeted at limiting manufacturers’ ability to hamper independent or do-it-yourself repairs as part of a sweeping executive order. New repair rules have not yet been drafted.

“Tech and other companies impose restrictions on self and third-party repairs, making repairs more costly and time-consuming, such as by restricting the distribution of parts, diagnostics, and repair tools,” the White House wrote in a fact sheet about the order on Friday, linking to a story about fixing Apple products. Apple declined to comment on the White House executive order.

The FTC has not said what it plans to do, but repair advocates want a few key policy changes, as detailed in its May report. They want companies to be required to make official replacement parts available. They want access to tools that could make repairs easier without reverse-engineering the tools or parts themselves. And ultimately, they want products to be designed with longer lifespans.

Apple is not the only company that would be affected by these policies. Much of the recent pressure is on medical device companies and tractor manufacturers. But given Apple’s ubiquity, it has become a poster child for repair, especially because it promotes its environmental efforts as a corporate value.

Apple has launched a program it calls the “Independent Repair Program” which gives repair shops the option to enter into a certification process and contract with Apple in order to get access to authentic Apple parts, tools and manuals.

Apple has also reduced the price of its battery replacement for iPhones, and recent models have been designed to make it easier to replace a battery or cracked screen, according to iFixit. Plus, compared to other consumer electronics companies, Apple has a large existing network of stores and authorized repair shops.

Still, many Apple products remain challenging to repair at home or as a business with no contact with Apple.

The only AirPods battery replacement company

iFixit, a company that provides disassembly instructions and sells replacement parts for gadgets, gives AirPods models a score of zero out of 10 for repairability. According to iFixit, repairing these earbuds involves soldering, hot air guns and slicing through glue — that is, if replacement battery parts are even available. In the end, a would-be home repairer would have to put the four-gram computer back together again.

Apple provides “battery service” for AirPods, at the cost of $49 per earbud. But functionally, Apple simply gives you a replacement pair, and the old earbuds are recycled. It’s not a repair, it’s a replacement. And it’s expensive. AirPods originally cost $159, so opting for battery service costs more than half of the price of a new pair.

Apple sold about 72.8 million AirPods units in 2020, according to a CounterPoint research estimate, so tens of millions of consumers will face the same lack of choice in the coming years.

Replacement AirPods from PodSwap
CNBC

PodSwap is a Miami company founded by Emma Stritzinger and Emily Alpert which aims to keep AirPods “out of the landfill.” They’re not associated with Apple.

They believe they’re the only company performing AirPod battery replacements, although other companies “refurbish” old AirPods, the founders told CNBC. The company was formed after the founders experienced dying AirPods themselves and thought that upgrading or replacing them would be wasteful and impractical.

I recently replaced a pair of AirPods that were only holding a charge for 45 minutes — too short to complete a phone call. I paid $59 on PodSwap’s Shopify site and a few days later received a replacement pair of AirPods with new batteries. They weren’t my old AirPods, they were another set that had their batteries replaced.

Along with those new pods, PodSwap includes a box and a return label. It wants your old AirPods back. It then cleans and sanitizes the old pair, puts in new batteries and sends them out to the next person who wants to change the battery in their old AirPods.

But PodSwap faces many challenges that show why repair advocates want new rules. Alpert said the design of the AirPod makes it challenging for repair shops or companies like theirs to do a lot of battery replacements. PodSwap’s process uses both robotics and manual labor, the founders said.

“The process was developed through trial and error and a large number of units were ‘sacrificed’ and ultimately recycled. One major challenge we faced was overcoming the uniqueness of this product. Each AirPod is assembled with slight differences, which creates complexity in the disassembly,” Alpert said.

PodSwap includes a box to send old AirPods back.
CNBC

PodSwap plans to soon offer service for the AirPods Pro, a newer model that costs $249 and are, surprisingly, powered by a standard-sized coin battery.

But the AirPods Pro have many of the same problems as the first model — tight tolerances, potential damage while taking them apart, a lack of replacement parts, and a design that suggests the product was always designed to last a limited time.

“We have found the AirPods Pro’s batteries to be more difficult to replace,” Alpert said. “The ergonomic design and tight unforgiving tolerances make it exceptionally challenging to replace the batteries repeatedly, with a high degree of efficiency.”

PodSwap wasn’t totally seamless for me — I got sent a combination of “first generation” and “second generation” AirPods. They caused my iPhone to send error messages, but I sent an email to PodSwap and a day or two later I got a second replacement set, which worked.

After that, I sent my first replacement set and my old AirPods back. The AirPods I received look and work like new.

I plan on trying to get another four years out of them.

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‘Cyber plague’: Experts warn of growing infostealer threat after billions of login details exposed

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'Cyber plague': Experts warn of growing infostealer threat after billions of login details exposed

“Someone, somewhere is having data exfiltrated from their machines as we speak,” says Volodymyr Diachenko, co-founder of the cybersecurity consultancy SecurityDiscovery.

Sarayut Thaneerat | Moment | Getty Images

Cybercriminals have intensified their efforts to steal and sell online passwords, experts warn. The alarm comes after the discovery of online datasets containing billions of exposed account credentials. 

The 30 datasets comprised a whopping 16 billion login credentials across multiple platforms, including Apple, Google and Facebook, and were first reported by Cybernews researchers last week. 

The exposures were identified over the course of this year by Volodymyr Diachenko, co-founder of the cybersecurity consultancy Security Discovery, and are suspected to be the work of multiple parties.

“This is a collection of various data sets that appeared on my radar since the beginning of the year, but they all share a common structure of URLs, login details and passwords,” Diachenko told CNBC. 

According to Daichenko, all signs point to the leaked login information being the work of “infostealers” — malware that extracts sensitive data from devices, including usernames and passwords, credit card information and online browser data. 

While the lists of logins are likely to contain many duplicates as well as outdated and incorrect information, the overwhelming volume of findings puts into perspective how much sensitive data is circulating on the web. 

It should also raise alarms on how infostealers have become the “cyber plague” of today, Daichenko said. “Someone, somewhere, is having data exfiltrated from their machines as we speak.”

Daichenko was able to detect the exposed data because their owners had temporarily indexed them on the web without a password lock. Inadvertently shared data leaks are often caught by Security Discovery, but not at scales seen so far this year.

Infostealer threats on the rise 

According to Simon Green, president of Asia-Pacific and Japan at Palo Alto Networks, the sheer scale of the 16 billion exposed credentials is alarming and certainly notable, but not entirely surprising for those on the front lines of cybersecurity. 

“Many modern infostealers are designed with advanced evasion techniques, allowing them to bypass traditional, signature-based security controls, making them harder to detect and stop,” he added.

Consequently, there’s been an uptick in high-profile infostealer attacks. For example, in March, Microsoft Threat Intelligence disclosed a malicious campaign using infostealers that had affected nearly 1 million devices globally. 

Infostealers typically gain access to victims’ devices by tricking them into downloading the malware, which can be hidden in everything from phishing emails to phony websites to search engine ads.

The motive behind infostealer attacks is usually financial, with attackers often looking to directly take over bank accounts, credit cards, and cryptocurrency wallets or commit identity fraud. 

Cybercriminals can use stolen credentials and other personal data for purposes such as crafting highly convincing, personalized phishing attacks and blackmailing individuals or organizations. 

According to Palo Alto’s Green, the scale and dangers of those types of infostealers have intensified, thanks to the growing prevalence of underground markets that offer “cybercrime-as-a-Service,” in which vendors charge customers for malicious tools, sensitive data and other illicit online services.

“Cyber crime-as-a-Service is the critical enabler here. It has fundamentally democratized cybercrime,” Green said.

Those underground markets — often hosted on the dark web — create demand for cybercriminals to steal personal information and then sell that to scammers. 

In that way, data breaches become about more than just the individual accounts — they represent a “vast, interconnected web of compromised identities” that can fuel subsequent attacks, Green said. 

According to Diachenko, it’s likely that at least some of the compromised login datasets he identified had or will be traded to online scammers. 

On top of that, malware kits and other resources that can help to facilitate infostealer attacks can be found on those markets. 

CNBC has reported on how the availability of those tools and services has significantly lowered technical barriers for aspiring criminals, allowing sophisticated attacks to be executed at a massive, global scale. 

The report found that infostealer attacks grew by 58% in 2024.

What can be done

With the increasing prevalence of malware and online usage, it’s now fair to assume that most people will, at some point, come in contact with an infostealer threat, said Ismael Valenzuela, vice president of threat research and intelligence at cybersecurity company Arctic Wolf.

In addition to frequent password updates, individuals will need to be more alert about the increasing amount of malware hiding in illegitimate software, applications and other downloadable files, Valenzuela said. He added that the use of multi-factor authentication on accounts has become more important than ever.

From a corporate perspective, it’s important to adopt a “zero trust architecture” that not only constantly authenticates the user, but also authenticates the device and user’s behavior, he added.  

Governments have also been doing more to crack down on infostealing activities in recent months.

In May, Europol’s European Cybercrime Centre said it had collaborated with Microsoft and global authorities to disrupt the “Lumma” infostealer, which it called “the world’s most significant infostealer threat.”

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Adopt or die? How Southeast Asian small businesses are using AI to stay competitive

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Adopt or die? How Southeast Asian small businesses are using AI to stay competitive

ASEAN member nations’ flags outside the Pullman Hotel, the venue for the ASEAN Foreign Ministers’ retreat meeting in Luang Prabang, Laos, in January 2024.

Tang Chhin Sothytang Chhin Sothy | Afp | Getty Images

The U.S. and China are usually top of mind when it comes to artificial intelligence and generative AI. But Southeast Asia’s small businesses have huge potential that shouldn’t be ignored, experts say.

In fact, it’s a matter of survival, according to Jochen Wirtz, a professor of marketing at the National University of Singapore Business School, who said those that fall behind will be “moved into a franchise business or will be pushed out of the market by bigger players who do it.”

“Either you grow and adopt, or you die,” he added.

AI and genAI will contribute about $120 billion to the region’s gross domestic product by 2027, Boston Consulting Group projected in an April report titled “Unlocking Southeast Asia’s AI Potential,” which cited the technology’s potential to “redefine business processes and unlock new revenue streams.” And Google’s e-Conomy SEA 2024 report found that Singapore, the Philippines and Malaysia are ranked among the top 10 globally for AI-related searches and demand, indicating “curiosity” and an “active interest” within the region.

Youth is an advantage. Among surveyed countries in the Asia-Pacific, Vietnam, Malaysia and the Philippines have the highest percentage of business owners or leaders under 40 years of age, according to CPA Australia’s Small Business Survey 2024-25.  

For countries such as Vietnam, “the future is bright because … it’s a very young population, is a very internet-savvy population,” said Soumik Parida, associate program manager of the professional communication program at RMIT University Vietnam’s School of Communication and Design. “They are starting to have a global voice and they’re very easy to adapt any new technology,” he added.

Here’s how some of the region’s businesses are using it to stay on top of the competition — as well as the opportunities and roadblocks they face.

Most popular use cases

Customer service is the leading use case in Southeast Asian e-commerce, followed by marketing and advertising, according to a joint report by Lazada and Kantar about AI adoption trends in the six largest economies in Southeast Asia. Also known as the ASEAN-6, they comprise Singapore, Malaysia, Vietnam, Indonesia, the Philippines and Thailand.

A McKinsey survey released in March revealed a similar trend: Companies have adopted genAI for marketing and sales, with tech companies leading the charge. It also showed that most adopters are using the technology to generate text, with 63% of surveyed companies reporting that they do so.

GenAI presents a unique boon for a region as linguistically diverse as Southeast Asia: Aside from writing personalized marketing messages, it can also translate promotional texts into different languages.

For example, Lita Global, an Indonesia-based social media platform for gamers, is benefiting a lot from that. Since integrating OpenAI’s models in the second half of last year, it said, it has been able to host almost twice as many online gaming events monthly, thanks to greater efficiency.

That’s a big boost for its business, since every event can raise weekly revenues by an average of 20%, the company said. 

With genAI, employees can quickly translate announcements about events from English to Southeast Asian languages, such as Vietnamese and Thai, to reach more users in the region. And that frees them up — time originally used for writing, translating and formatting promotional text can now be used for organizing more revenue-generating events, according to Lita Global.

The company also uses genAI in its chat function to recommend responses to users. Lita Global is a social platform where users can hire other gamers to play with them online.

Gamers for hire typically chat with users before an order is placed for a gaming session. But that can be difficult when demand for gamers is high and gamers for hire are busy with other matches. Gamers for hire who use the AI-recommended responses have seen a 10% to 20% uptick in orders, said Lita Global’s CEO Yihao Zhang.

“So we’re using AI to really help them to improve their efficiency, to help them to be more available to the users,” Zhang said.

Another way Southeast Asian MSMEs (micro, small and medium enterprises) can use genAI in marketing is through AI livestreaming. Google’s SEA e-Conomy report noted that live shopping has become more popular in the region. Live shopping, or livestreaming, usually involves a host showcasing the products for sale. Not only does this include clothing try-ons, but shoppers can also ask questions in the comments section, which are answered in real time.

While livestreams are traditionally hosted by humans in studios, MSMEs may lack the funds or technical know-how to execute regular livestreams to boost sales. AI livestreaming can open doors to new opportunities for sellers, said Jensen Wu, CEO of TopviewAI.

TopviewAI says on its website that its AI livestreaming services can cost around $1 per minute. Instead of spending on studio rental, samples of the merchandise and labor of human hosts, companies can have one person monitor the livestream, Wu said. That helps lower costs while boosting sales, making for a “pretty good” return on investment, he added.

The problem of costs

The efficiency boost doesn’t come cheap, however.                             

That’s why small businesses are limited to adopting AI on a small scale for now. Using AI chatbots for relatively simple tasks, for example, can reduce labor costs as subscriptions for such services tend to be inexpensive. On top of that, with a variety of third-party tools available on the market, business owners can also have their pick, according to RMIT Vietnam’s Parida.

Small businesses in the fashion, and food and beverage industries in Vietnam, for example, have begun using chatbots to manage inquiries and orders, Parida said.

“Anything beyond that requires a lot of expense” he said.

While larger companies can hire software companies to develop sophisticated systems customized to a business’ needs, it’s a luxury not many can afford.

Even companies that have the expertise to integrate AI themselves pay a premium to do so.

Lita Global, for example, spends about $2,000 on AI every month, part of which goes to purchasing tokens for OpenAI’s application programming interface (API). APIs allow companies to build upon OpenAI’s models, instead of requiring companies to build the AI model from scratch.

AI can help improve early-life and elderly health care: Danone

However, as AI improves, the cost to use it is expected to drop. Research and advisory firm Gartner predicted in February that by 2027, the average prices of application programming interfaces for genAI will fall to less than 1% of the current average price for the same technology.

That could mean even greater affordability for smaller businesses adopting AI for their businesses.

Outlook for the region

In emerging markets such as those in Southeast Asia where labor costs are low, companies may feel less motivated to boost efficiency through adoption of technology. But technology can provide “much better [outcomes]” for existing business practices, said NUS Business School’s Wirtz. AI is just another way to adopt technology.

He compared it to the popularization of e-hailing services, which reduced the risk of tourists getting scammed by taxi drivers in foreign countries, as e-hailing apps could estimate the price of a journey.

And with a tech-savvy population of entrepreneurs in economies such as Vietnam, where labor costs are low, the excitement to adopt AI remains high, according to Parida.

“It’s a very hungry young people,” he said.

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Meta wins AI copyright case, but judge says others could bring lawsuits

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Meta wins AI copyright case, but judge says others could bring lawsuits

Meta CEO Mark Zuckerberg makes a keynote speech during the Meta Connect annual event, at the company’s headquarters in Menlo Park, California, on Sept. 25, 2024.

Manuel Orbegozo | Reuters


Meta on Wednesday prevailed against a group of 13 authors in a major copyright case involving the company’s Llama artificial intelligence model, but the judge made clear his ruling was limited to this case.

U.S. District Judge Vince Chhabria sided with Meta’s argument that the company’s use of books to train its large language models, or LLMs, is protected under the fair use doctrine of U.S. copyright law.

Lawyers representing the plaintiffs, including Sarah Silverman and Ta-Nehisi Coates, alleged that Meta violated the nation’s copyright law because the company did not seek permission from the authors to use their books for the company’s AI model, among other claims.

Notably, Chhabria said that it “is generally illegal to copy protected works without permission,” but in this case, the plaintiffs failed to present a compelling argument that Meta’s use of books to train Llama caused “market harm.” Chhabria wrote that the plaintiffs had put forward two flawed arguments for their case.

“On this record Meta has defeated the plaintiffs’ half-hearted argument that its copying causes or threatens significant market harm,” Chhabria said. “That conclusion may be in significant tension with reality.”

Meta’s practice of “copying the work for a transformative purpose” is protected by the fair use doctrine, the judge wrote.

“We appreciate today’s decision from the Court,” a Meta spokesperson said in a statement. “Open-source AI models are powering transformative innovations, productivity and creativity for individuals and companies, and fair use of copyright material is a vital legal framework for building this transformative technology.”

Though there could be valid arguments that Meta’s data training practice negatively impacts the book market, the plaintiffs did not adequately make their case, the judge wrote.

Attorneys representing the plaintiffs did not respond to a request for comment.

Still, Chhabria noted several flaws in Meta’s defense, including the notion that the “public interest” would be “badly disserved” if the company and other businesses were prohibited “from using copyrighted text as training data without paying to do so.”

“Meta seems to imply that such a ruling would stop the development of LLMs and other generative AI technologies in its tracks,” Chhabria wrote. “This is nonsense.”

The judge left the door open for other authors to bring similar AI-related copyright lawsuits against Meta, saying that “in the grand scheme of things, the consequences of this ruling are limited.”

“This is not a class action, so the ruling only affects the rights of these thirteen authors — not the countless others whose works Meta used to train its models,” he wrote. “And, as should now be clear, this ruling does not stand for the proposition that Meta’s use of copyrighted materials to train its language models is lawful.”

Additionally, Chhabria noted that there is still a pending, separate claim made by the plaintiffs alleging that Meta “may have illegally distributed their works (via torrenting).”

Earlier this week, a federal judge ruled that Anthropic‘s use of books to train its AI model Claude was also “transformative,” thus satisfying the fair use doctrine. Still, that judge said that Anthropic must face a trial over allegations that it downloaded millions of pirated books to train its AI systems.”

“That Anthropic later bought a copy of a book it earlier stole off the internet will not absolve it of liability for the theft, but it may affect the extent of statutory damages,” the judge wrote.

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