Technology

Amazon asked Apple to remove an app that spots fake reviews, and Apple agreed

Published

4 years ago

July 17, 2021

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The Amazon shopping app in the Google Play Store on an Android smartphone.

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Apple has removed Fakespot, a well-known app for detecting fake product reviews, from its App Store after Amazon complained the app provided misleading information and potential security risks.

Fakespot’s app works by analyzing the credibility of an Amazon listing’s reviews and gives it a grade of A through F. It then provides shoppers with recommendations for products with high customer satisfaction.

Amazon said it reported Fakespot to Apple for investigation after it grew concerned that a redesigned version of the app confused consumers by displaying Amazon’s website in the app with Fakespot code and content overlaid on top of it. Amazon said it doesn’t allow applications to do this. An Amazon spokesperson claimed, “The app in question provides customers with misleading information about our sellers and their products, harms our sellers’ businesses, and creates potential security risks.”

By Friday afternoon, following a review from Apple, the app was no longer available on the App Store.

Misleading or fake user reviews have proven to be a major problem for online retailers, including Amazon. The company has recently ramped up its efforts to detect and cull fake reviews. Its third-party marketplace, made up of millions of sellers, has grown to account for more than half of the company’s overall sales, but it has become fertile ground for fake reviews, counterfeits and unsafe products. Regulators in the U.S. and abroad have taken steps to curb fake reviews on and off Amazon.

As fake reviews continue to proliferate the internet, third-party apps and websites have sprung up to help shoppers spot them, such as Fakespot, ReviewMeta and ReconBob.

Amazon reported well-known fake review detector app Fakespot to Apple for investigation, triggering its removal from the App Store.

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It’s unclear why Apple removed Fakespot from its App Store, and Apple didn’t immediately respond to a request for comment.

But Amazon pointed CNBC to two subsections of Apple’s App Store guidelines that Fakespot may have violated. One guideline states that apps must make sure they’re permitted to use, access, monetize access to or display content from a third-party service. Another guideline states that apps should not include false information and features.

Amazon also claims Fakespot’s coding technique makes it possible for the app to collect and track information from customers. The company last January made similar claims against PayPal-owned Honey, a browser extension that lets users find coupons while shopping online, warning users it could be a “security risk.”

Fakespot: ‘They’ve shown zero proof’

In an interview, Fakespot founder and CEO Saoud Khalifah said he disputed Amazon’s claim that the app presents security risks and said that while Fakespot does collect some user data, it doesn’t sell it to third parties.

Khalifah added that many apps use the same coding technique, called “wrapping,” to include a web browser view, such as coupon providers. He said many apps and websites also collect and track user information, including Amazon.

“We don’t steal users’ information, we’ve never done that,” Khalifah said. “They’ve shown zero proof and Apple acted on this with zero proof.”

Fakespot released a new version of its app at the end of May. Amazon reported the app to Apple in mid-June, Khalifah said.

Khalifah said he was upset that Apple didn’t give Fakespot adequate warning that the app would be taken down from the App Store, or the ability to rectify issues with the app.

“Imagine going to a tenant and saying you have to take all your stuff, you have to leave right now. That’s how I feel right now, to be quite honest with you,” he added.

Fakespot’s app is still available on the Google Play Store for Android devices as of Friday evening.

Technology

ChatGPT outage: OpenAI’s chatbot is down for some users

Published

2 hours ago

December 2, 2025

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ChatGPT outage: OpenAI's chatbot is down for some users

OpenAI’s EMEA startups head Laura Modiano spoke at the Sifted Summit on Wednesday, 8 October.

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OpenAI’s artificial intelligence chatbot ChatGPT is down for some users.

The company said it is “currently experiencing issues,” including “increased ChatGPT error rates,” according to an update on OpenAI’s status page.

“We have applied the mitigation and are monitoring the recovery,” the status page said.

OpenAI did not immediately respond to a request for comment.

Roughly 3,000 people reported issues with the chatbot on Tuesday, according to Downdetector, a website that tracks outages.

The outage comes days after OpenAI disclosed a security breach at Mixpanel one of OpenAI’s data analytics providers.

The breach compromised user information, such as names, emails and other details tied to the OpenAI API.

OpenAI did not disclose how many users were affected, saying in a blog post that an attacker “exported a dataset containing limited customer identifiable information and analytics information.”

OpenAI kickstarted the AI boom with the launch of ChatGPT three years ago. As of October, OpenAI said more than 800 million people use the chatbot each week.

Beta stock jumps 9% on $1 billion motor deal with air taxi maker Eve Air Mobility

Published

5 hours ago

December 2, 2025

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Beta stock jumps 9% on billion motor deal with air taxi maker Eve Air Mobility

Beta Technologies strikes $1B electric motor manufacturing deal with Eve Air Mobility

Beta Technologies shares surged more than 9% after air taxi maker Eve Air Mobility announced an up to $1 billion deal to buy motors from the Vermont-based company.

Eve, which was started by Brazilian airplane maker Embraer and is now under Eve Holding, said the manufacturing deal could equal as much as $1 billion over 10 years. The Florida-based company said it has a backlog of 2,800 vehicles.

Shares of Eve Holding gained 14%.

Eve CEO Johann Bordais called the deal a “pivotal milestone” in the advancement of the company’s electric vertical takeoff and landing, or eVTOL, technology.

“Their electric motor technology will play a critical role in powering our aircraft during cruise, supporting the maturity of our propulsion architecture as we progress toward entry into service,” he said in a release.

Amazon launches cloud AI tool to help engineers recover from outages faster

Published

7 hours ago

December 2, 2025

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Amazon launches cloud AI tool to help engineers recover from outages faster

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Amazon’s cloud unit on Tuesday announced AI-enabled software designed to help clients better understand and recover from outages.

DevOps Agent, as the artificial intelligence tool from Amazon Web Services is called, predicts the cause of technical hiccups using input from third-party tools such as Datadog and Dynatrace. AWS said customers can sign up to use the tool Tuesday in a preview, before Amazon starts charging for the service.

The AI outage tool from AWS is intended to help companies more quickly figure out what caused an outage and implement fixes, Swami Sivasubramanian, vice president of agentic AI at AWS, told CNBC. It’s what site reliability engineers, or SREs, do at many companies that provide online services.

SREs try to prevent downtime and jump into action during live incidents. Startups such as Resolve and Traversal have started marketing AI assistants for these experts. Microsoft’s Azure cloud group introduced an SRE Agent in May.

Rather than waiting for on-call staff members to figure out what happened, the AWS DevOps Agent automatically assigns work to agents that look into different hypotheses, Sivasubramanian said.

“By the time the on-call ops team member dials in, they have an incident report with preliminary investigation of what could be the likely outcome, and then suggest what could be the remediation as well,” Sivasubramanian told CNBC ahead of AWS’ Reinvent conference in Las Vegas this week.

Commonwealth Bank of Australia has tested the AWS DevOps Agent. In under 15 minutes, the software found the root cause of an issue that would have taken a veteran engineer hours, AWS said in a statement.

The tool relies on Amazon’s in-house AI models and those from other providers, a spokesperson said.

AWS has been selling software in addition to raw infrastructure for many years. Amazon was early to start renting out server space and storage to developers since the mid-2000s, and technology companies such as Google, Microsoft and Oracle have followed.

Since the launch of ChatGPT in 2022, these cloud infrastructure providers have been trying to demonstrate how generative AI models, which are often training in large cloud computing data centers, can speed up work for software developers.

Over the summer, Amazon announced Kiro, a so-called vibe coding tool that produces and modifies source code based on user text prompts. In November, Google debuted similar software for individual software developers called Antigravity, and Microsoft sells subscriptions to GitHub Copilot.

WATCH: Amazon rolls out AI-powered tools to help big AWS customers update old software