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Amazon drivers begin their delivery routes as workers at an Amazon warehouse in Staten Island, New York prepare to walk off their jobs demanding stepped-up protection and pay after several workers at the facility were diagnosed with COVID-19.
Paul Hennessy | Barcroft Media | Getty Images

Amazon delivery companies around the U.S. are instructing workers to bypass daily inspections intended to make sure vans are safe to drive.

Amazon requires contracted delivery drivers to inspect their vehicles at the beginning and end of their shift as a safety precaution. But some drivers say they’re pressured to ignore damage and complete the inspections as quickly as possible, so that delivery companies can avoid taking vans off the road. If delivery companies take a van off the road, they risk forfeiting valuable package routes and drivers may lose a shift.

These inconsistent inspection practices undermine the company’s public messaging around worker safety. They also highlight the tension that delivery partners face between ensuring drivers’ safety and keeping up with Amazon’s aggressive delivery quotas, which can stretch into hundreds of packages per day per driver.

CNBC spoke to 10 current and former Amazon delivery drivers in Georgia, Ohio, Indiana, Illinois, Kentucky and Texas who discovered their vans had issues ranging from jammed doors and tires with little to no tread to busted backup cameras and broken mirrors. They say managers told them to ignore these problems and complete their deliveries as usual. Some of these drivers asked to remain anonymous for fear of retribution from their employers or Amazon.

“They’d tell us, just make sure everything’s great and go,” said Chastity Cook, who quit working for an Amazon delivery company in Illinois earlier this year. “We just checked down the list. We don’t even stop to read it and make sure everything is there.”

Cook’s former employer, Courier Express One, couldn’t be reached for comment.

Amazon told CNBC in a statement that the company regularly audits delivery companies’ compliance with safety policies, including two vehicle safety checks every day. Amazon takes vehicles out of operation until safety issues are addressed, the company said.

“When safety protocol is broken, we take various actions including ending our relationship with a DSP [delivery service partner] if warranted,” the company said. “We’re actively investigating the experiences in this story and don’t believe they are representative of the more than 150,000 drivers that safely deliver packages every day.”

Amazon’s DSP program, launched in 2018, plays a critical role in the company’s vast fulfillment and logistics operations. The DSP network is made up of at least 2,000 contracted delivery firms and 115,000 drivers in the U.S., often distinguishable by blue Amazon-branded vans, that handle the last mile to shoppers’ doorsteps.  

Because the DSP network is run by partners, drivers and managers operate at arm’s length from the retail giant. The working environment and management quality varies greatly between DSPs, drivers say.

Amazon has previously said it informs drivers of best safety practices and has invested hundreds of millions of dollars in safety mechanisms across the DSP network. Before stepping down as CEO, Amazon founder and executive chairman Jeff Bezos pledged to make safety and employee satisfaction a greater focus at the company.

The company has increasingly relied on software and in-vehicle technology to monitor driver safety. Amazon in February rolled out AI-enabled cameras in its delivery vans that are designed to detect safety infractions and, for years, it has used an app called Mentor to track drivers’ driving behavior. Drivers and DSPs are scored by Amazon, in part, on their adherence to safety measures, which can determine their eligibility to receive bonuses.

Delivery companies have discovered workarounds to some of these tools. Vice reported in May that some DSPs were encouraging drivers to turn off Mentor while on their route to make sure they continue to hit Amazon’s delivery targets.

Additionally, Amazon continues to face broad scrutiny around the safety and treatment of its warehouse and delivery workforce. Under the pressure of getting packages to Amazon’s 200 million-plus Prime members, drivers are increasingly speaking out about working conditions, including claims that workers routinely urinate in bottles and are pushed into dangerous situations while on the road.

How the inspections work 

CNBC obtained a screen recording of the inspection process, referred to as a Driver Vehicle Inspection Checklist, showing a step-by-step breakdown of how it works. 

Drivers open the Flex app and scan a barcode on their vehicle that pairs it to the app. After that, a window appears in the app, instructing drivers to start the inspection.

Drivers check their vehicle’s front side, passenger side, back side, driver side and cab. Within each category are several subsections that require further inspection, such as the van’s lights, tires, mirrors, steering, cameras and brakes.

If a driver marks issues with the van, the Flex app will immediately prompt them to contact their manager. The app also won’t show drivers their package delivery route. Once the van is repaired, whichever driver is first assigned to the vehicle must verify in the Flex app that any issues were fixed.

Otherwise, a screen at the end of the checklist will say “you didn’t report any issues with the vehicle.” Drivers are required to check a box which states, “I hereby certify that my vehicle inspection report is true and accurate.”

Damaged seat belts, broken backup cameras

In its DSP safety manuals and instructional materials, Amazon encourages drivers not to drive dangerous vehicles. An inspection guide distributed to drivers and viewed by CNBC states, in bold and red font, “Do not operate any unsafe vehicle out on route.”

A separate, 11-page safety manual for DSPs states that, “Drivers must report all vehicle deficiencies, including malfunctions and defects, immediately.” The document, which is undated, also says that pre- and post-trip inspections are necessary to “ensure your assigned vehicle is road ready and doesn’t pose any hazards that prevent the safe operation of the vehicle.”

But drivers say there are persistent safety hazards in their vehicles, from jammed doors and broken backup cameras to bald tires and seatbelts that won’t lock, and managers discourage them from reporting these issues on the checklist.

“They told us not to mark things if they were broken because then the van wouldn’t be drivable,” said Cook, the driver from Illinois. “They said to report damages to management.”

An Amazon.com delivery driver carries boxes into a van outside of a distribution facility on February 2, 2021 in Hawthorne, California.
Patrick T. Fallon | AFP | Getty Images

One former driver from Austin, who asked to remain anonymous out of fear of retribution from their former employer, said a manager told them that if they marked anything wrong with their vehicle, they wouldn’t have a shift that day.

The driver said they noticed numerous safety hazards while working for their DSP. Several vans had broken backup alarms, which alert pedestrians and other vehicles when the van is reversing. Check engine lights and other sensors were often flashing on the vans — enough that drivers joked it looked like Christmas lights, the driver said.

Andre Kirk, a former Amazon delivery driver in Indiana, recalled when he was inspecting his van and noticed the check engine light was on. Kirk thought it meant it was supposed to be taken out of service, but he was forced to drive it anyway.

Concerned for his safety, Kirk drove the van to a nearby Jiffy Lube. The repairman told Kirk he couldn’t work on the Mercedes-Benz sprinter vans used by some DSPs, so Kirk decided to get back on the road and complete his shift as safely as possible.

Kirk said he was confused why his DSP wouldn’t let employees report issues like he experienced during vehicle inspections.

“I felt like something wasn’t right. Why not report this?” said Kirk, who was fired from his DSP in May, in an interview. “If this is not supposed to be in service, why am I still driving it?”

Kirk’s former employer, FAE Distributors, couldn’t be reached for comment.

‘There goes your route’

After drivers flag an issue during inspections, Amazon requires DSP companies to “ground” the vehicle, or take it out of operation for repairs.

Drivers say that managers avoid grounding vehicles because they don’t want to give up delivery routes. For example, if a DSP is forced to ground three vans for repairs, they may not have enough spare vans in their fleet to handle all the delivery routes Amazon assigned them that day.

Forfeiting a delivery route can cost a DSP.

Amazon pays contracted delivery companies for every package delivered each week and for every delivery route they pick up, according to drivers and a former DSP owner, who asked to remain anonymous because they are still in the logistics business.

The former DSP owner said they tried to get vehicle issues repaired as quickly as possible, but they would tell drivers not to mark issues in the Flex app in order to avoid grounding any vans and “dropping routes.”

Dropping a route not only hurts DSPs financially, but it can also affect the score assigned to them by Amazon. Amazon ranks delivery partners on a scale of “Poor” to “Fantastic+,” factoring in things like delivery performance. If a DSP’s ranking falls, it may lose out on bonus payments or receive worse routes in the future.

“The side door could be broken, front door could be broken and you’re not supposed to report it because they’ll ground the vehicle,” said one driver from Indiana. “And then there goes your route.”

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SoftBank will reportedly invest nearly $1 billion in AI push, tapping Nvidia’s chips

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SoftBank will reportedly invest nearly  billion in AI push, tapping Nvidia's chips

Signage at a SoftBank Corp. store in the Ginza district of Tokyo, Japan, on Wednesday, Nov. 1, 2023.

Kiyoshi Ota | Bloomberg | Getty Images

Japanese tech conglomerate SoftBank is looking to develop a “world-class” Japanese-language-specific generative artificial intelligence model, and plans to invest $960 million in the next two years to bolster its computing facilities, according to a Nikkei report

Training of large language models (LLM), such as OpenAI’s Chat GPT, requires advanced graphics processing units, which SoftBank plans to purchase from U.S. chip giant Nvidia, the Nikkei reported Monday, citing anonymous sources. 

The investment of 150 billion yen ($960 million) will be spent in 2024 and 2025 and adds to 20 billion yen that SoftBank spent on computing infrastructure last year, the report said.

The latest investment is believed to be the largest of its kind by any Japanese company, and when completed, will likely give SoftBank the most powerful computing capabilities in the country, Nikkei added.

According to another report from Nikkei Asia, Japan lacks private companies with the high-performance supercomputers that are needed to build LLM, despite increased interest in the tech.

SoftBank’s reported investments could change this and give Japan a strong domestic player in its generative AI space at a time when international players are trying to enter the market.

SoftBank said it is shifting from 'Alibaba to AI' — here's what that means

Just last week, OpenAI opened its first office in Tokyo as part of its global expansion plans. Meanwhile, Microsoft said it would invest $2.9 billion over two years to increase its cloud computing and AI infrastructure in the country.

In fiscal year 2024, SoftBank expects to complete its first model, which will have 390 billion parameters, an indication of LLM complexity. It will also start developing a higher-performance model with 1 trillion parameters as soon as 2025, according to Nikkei.

Other local players like Japanese telecommunications company NTT have announced plans to develop an LLM this fiscal year. NTT says it will also invest 8 trillion yen ($51.7 billion) into growth areas like data centers and AI over the next five years.

According to data from Statista Market Insights, Japan’s AI market is expected to grow to around $13 billion by 2030, about 17 times larger than in 2023.

SoftBank’s stock price has trended positively as the company shifts its focus to AI, and is up by about 20% year-to-date. It is also the majority owner of the chip company Arm, which has experienced a boost in sales expectations amid the AI boom.

SoftBank is reportedly working on building AI data centers across Japan and recently joined a project to build a 65 billion yen center in Hokkaido.

Read the full report on Nikkei Asia.

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China’s ‘Netflix’ iQiyi pivots toward an aging population in an AI era

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China's 'Netflix' iQiyi pivots toward an aging population in an AI era

IQiyi, sometimes dubbed the “Netflix” of China, swung to a profit in 2023 for the first time since it listed in the U.S. in 2018.

Bloomberg | Bloomberg | Getty Images

BEIJING — Chinese video streaming platform iQiyi is turning its attention to the country’s aging population, while using artificial intelligence tools to bolster content production.

One of iQiyi’s near-term goals is to improve the product offering for older users, CEO and founder Gong Yu said Tuesday at the company’s annual conference.

“It seems simple but it’s not, because in the past 10, 20 years the motto has been to serve young people, and not be traditional,” he said in Mandarin, translated by CNBC.

He noted how users in their 40s or older are dropping off because increased screen time is accelerating eyesight deterioration, and it’s harder for them to read small text. Gong also pointed to estimates that predict about one-fourth of China’s population will be considered elderly in 2033, rising to one-third in 2053.

China is rapidly aging as fewer people have children and lifespans increase. Births have fallen despite Beijing’s efforts in the last decade to unwind restrictions on households for one child each.

Fewer children, Gong said, means each child becomes more important. He said iQiyi would improve the quality of its content for children.

China's shrinking population: What it means for the global economy

IQiyi is also tapping artificial intelligence tools for making content production more efficient.

Liu Wenfeng, iQiyi’s chief technology officer, gave a speech at the Tuesday conference about “embracing AI.” He showed off the company’s tools for quickly imitating a multi-camera shot in a virtual environment, and described how the virtually created elements from clothes to buildings could be re-used or commercialized in a future metaverse.

Liu also said iQiyi’s AI tools can significantly reduce the time spent analyzing novels for production-worthy stories, as well as detect which parts of existing dramas bore or interest viewers.

Tuesday morning’s presentations included a clip from OpenAI’s Sora text-to-video promotional video, but iQiyi executives did not share whether they had similar technology at scale.

Instead, Liu emphasized how generative AI allows more people to be creators, and that the scarcest attribute would then be excellent creativity and superior aesthetics.

IQiyi cannot publicly share more details about its AI capabilities due to confidentiality, but creators who partner with the company can learn more, founder Gong said.

Looking ahead, he said the company would also look to tap opportunities in overseas markets as growth in China moderates.

IQiyi in late February reported it swung to a profit in 2023 for the first time since it listed in the U.S. in 2018. For nearly every year since, the company posted annual losses of $1 billion or more.

The company is next due to release quarterly results on May 16.

OpenAI unveils new text-to-video AI tool Sora

In late February, iQiyi CFO Wang Jun told CNBC in an exclusive interview he is “excited” about potential new business opportunities with the emergence of OpenAI’s text-to-video tool Sora.

He said such tools can help iQiyi tell stories more creatively, and that internally, it is exploring the text-to-video space though it is not working with Sora.

For 2023, iQiyi said its original content accounted for a record 65% of major dramas it released.

The company claims it now has more than 50 in-house studios that produce more than 200 shows a year.

The growth of in-house production reflects a bigger change in China’s film industry over the last five years, Wang said, noting that previously the majority of content was made by third parties, resulting in bidding wars for shows which raised costs.

Other major Chinese video platforms with longer-form content include Tencent Video, Alibaba-owned Youku and Bilibili.

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India is a key chip design market, Qualcomm says, as Modi makes semiconductor push

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India is a key chip design market, Qualcomm says, as Modi makes semiconductor push

A worker inspects a circuit board for a smartphone at Dixon Technologies’ Padget Electronics Pvt factory in Noida, Uttar Pradesh, India, on Thursday, Jan. 28, 2021. Dixon boasts a market value of more than $2.5 billion and the capacity to produce about 50 million smartphones this year. Photographer: Anindito Mukherjee/Bloomberg via Getty Images

Bloomberg | Bloomberg | Getty Images

Qualcomm is already designing chips in India as it taps on the country’s pool of talented engineers, Qualcomm India’s president said in an exclusive interview.

“We already have chips that are actually designed completely end to end in India and we are shipping those globally,” Savi Soin, president of Qualcomm India, told CNBC.

The American chip giant designs semiconductors and wireless telecommunications products. Qualcomm is best known for its Snapdragon processors which power some of the top Android smartphones across the world.

Like any chip designer, Qualcomm doesn’t manufacture its own chips. Instead, it relies on chip manufacturers such as TSMC, Samsung Electronics and GlobalFoundries.

“We have more engineers in India now than we have anywhere else in the globe,” said Soin. “We have a lot of engineers here doing end-to-end chip design.”

The chip design process is “highly complex” as it requires “years of R&D, hundreds of millions of dollars of investment, and thousands of engineers,” said Semiconductor Industry Association in a report.

An integral part of the semiconductor manufacturing process, chip design defines the requirements for the chip’s architecture and system, as well as how individual circuits will be laid out on the chip.

Local media reported in January that Qualcomm is expanding its Chennai operations with a new design center focusing on wireless technology.

India is a beneficiary of some of China's problems, investment management firm says

The 1.77 billion rupee ($21.3 million) investment will also support Qualcomm’s commitment to the Indian government’s vision of “Make in India” and “Design in India.”

“We saw India 20 years ago as a great R&D center of excellence and a great pool of talent. We’re seeing India as a great market, as [a] great opportunity,” Soin told CNBC’s Sri Jegarajah.

“We are now in discussion with a lot of semiconductor back-ends as well as manufacturing that India is trying to set up. Our CEO committed two years ago that if India sets up semiconductor manufacturing, we will actually help bring volume to that,” said Soin.

India’s chip push

India’s semiconductor ambitions have made huge strides with Prime Minister Narendra Modi’s government approving three semiconductor plants in Gujarat and Assam with investments of more than $15 billion.

“India already has deep capabilities in chip design. With these units, our country will develop capabilities in chip fabrication. Advanced packaging technologies will be indigenously developed in India,” according to a government statement on Feb. 29.

India wants to become a major chip hub to compete against the U.S., Taiwan and South Korea, and has been wooing foreign chip makers to set up operations in the country. Countries such as India stands to benefit as global chipmakers look to diversify operations amid geopolitical uncertainty.

To boost domestic manufacturing capabilities and exports, India has announced billions of dollars worth of production-linked incentives to “attract investment” in key areas and cutting-edge technology as well as to make India “an integral part of the global value chain.”

India aims to be one of the top five semiconductor manufacturers globally in the next five years, Ashwini Vaishnaw, minister of electronics and information technology, railways and communications, told CNBC in March.

India expects to be among 'top five semiconductor nations' in next five years: Minister

“What we have seen is – for example, the PLI benefits – it certainly has brought manufacturing of more and more smartphones into India,” said Soin.

“So we have seen good incentives on IT, telecom and telecom equipment that’s manufacturing here. We are seeing some discussions around the design elements. So we’re hoping that more and more things, some elements of our products that use our technology, get designed in India,” said Soin.

Apple is one of the companies that has diversified some of its manufacturing operations to India amid U.S.-China geopolitical tensions. Apple now assembles about 14% of its iPhones in India, which is twice the amount it produced there last year, according to a Bloomberg report.

Google plans to begin production of its Pixel smartphones in India by second quarter, Nikkei Asia reported February.

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