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A Tesla Model S car is displayed at a Tesla showroom on November 5, 2013 in Palo Alto, California. (Photo by Justin Sullivan/Getty Images)
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Some Tesla customers in Florida and California have experienced delivery delays of weeks or months, forcing them to rely on borrowed cars, costly rentals and ride-hailing apps while they weather the unexpected wait.

Tesla acknowledged Model S delays earlier this year, but the delivery issues extend to the Model Y, Tesla’s crossover SUV and most popular vehicle in North America, according to several customers who spoke to CNBC.

The continuing delays are a sign that Tesla is still struggling with the “delivery logistics hell” that Elon Musk referenced in 2018 as the company dramatically increases its vehicle production. The company delivered more than 201,250 vehicles in Q2, a company record and a 144% increase from the year-ago quarter. Supply chain shortages, which the company discussed on its last two earnings calls, may also be playing a part in the delays.

A Tesla sales employee in California told CNBC that sales and delivery staff are doing the best they can to answer questions from upset customers, but do not have enough information from higher-ups or the Tesla factory in Fremont, California, to answer them precisely. This person asked for anonymity because they were not authorized to speak to the press about company matters.

The employee said a colleague in another state resigned after managers threatened to fire him last quarter because he “broke the chain of command” by sending an e-mail to CEO Elon Musk and other managers in Fremont seeking information about the Model S delays.

After that, some sales staff felt hesitant to seek further details on behalf of customers, the sales employee said. CNBC reviewed internal correspondence corroborating the sales employee’s account of events.

Generally, sales and delivery workers are aware that Tesla has faced parts shortages and challenges implementing the use of new machinery at the Fremont plant, this person said. Those issues were discussed by executives on prior Tesla earnings calls.

The dates keep slipping

One bemused Tesla customer, Steve Salem, placed his order for a long-range all wheel drive Model Y with premium interior and silver metallic paint on May 31. He had test-driven the vehicle outside of New York City, and later ordered online, arranging to pick up the car in Los Angeles where he would soon be living.

According to records and correspondence he shared with CNBC, Tesla’s site initially said a Model Y should be available in an estimated 4 to 8 weeks, putting the late end of his estimated delivery window around the week of July 26.

After placing his order online, paying a $100 non-refundable fee to do so, the Tesla site showed Salem a new estimated delivery window with Aug. 10 as the latest possible delivery date. The dates continued to change in his Tesla account, and Salem says he did not receive apologies from sales staff or even email notifications with each change. The date range shifted all the way into October at one point, and then back to a date in late August. As of Monday this week, the estimated date was between Sept. 4 and Sept. 24.

Three other customers who are waiting for Model Y and Model S vehicles also told CNBC that they had to keep checking their accounts to detect changes to their estimated delivery dates.

While he hasn’t given up on his Tesla, Salem said he might have to eventually. “I’m fortunate that I’m not in desperate need for a vehicle. But I’d like to drive the car,” he said.

He arranged financing through a third-party lender, and doesn’t expect any trouble getting another loan approved. But delays could effect his loan rate, and he will also need to get a new insurance quote. “It’s a hassle,” he said. “At a certain point do you say the heck with this and try to get something else? It’s frustrating — not just the delays but the total lack of communication.”

Tesla cars are delivered to a showroom in Brooklyn, New York on April 25, 2019.
Spencer Platt | Getty Images

If Tesla cannot firm up a delivery date, Salem said he may order a Ford Mach-E or revert to a high-performance internal combustion engine vehicle. The Model Y was going to be his first battery electric.

Another would-be owner of a long-range, all-wheel-drive Model Y in Southern California ordered from the Tesla site and received a confirmation by e-mail on June 6. This customer, who asked to remain unnamed to avoid confrontations on social media, had roughly the same experience as Salem.

She shared records indicating that her original estimated window for delivery was between Aug. 4 and Aug. 24 in Burbank, California. The date slipped repeatedly, and she says the company never proactively reached out to her about the changes.

When she saw the dates changing in her Tesla account online, she texted a sales employee to ask whether the delivery dates would keep getting pushed further out. The employee failed to give specifics, but reassured her that staff would keep an eye out for a black Model Y that may become available sooner in the area.

In one text message to this sales employee, this customer asked if there were problems in manufacturing. The employee replied in early August that Tesla had manufacturing delays due to a chip shortage, and said many other car companies were dealing with the same thing.

As CNBC has previously reported, chip shortages have recently caused production and delivery delays of Ford’s Mustang Mach-E crossover and in July, caused Rivian to delay production and deliveries of its debut RIT electric pickup, and R1S SUV (but not its commercial delivery vans which it is making for Amazon).

This customer is now expecting to receive her Tesla some time between Sept. 8th and Sept. 28th. She told CNBC she has spent more on rentals and ride-sharing than she and her finacee planned to spend leasing and insuring their Model Y from Tesla.

She’s willing to wait for the Tesla, but wants an explanation from the company. And now, since she’s planning to be out of town for a few weeks, she is worried the company will make her wait months more if she can’t take delivery.

Finally, two customers who have been waiting for Tesla’s higher-end Model S luxury sedans told CNBC they have been waiting for months.

One engineer, who works in utility-scale renewables, ordered his Model S Plaid in January, and planned to take delivery at the Ft. Meyers, Florida, Tesla dealership. He asked to remain un-named citing privacy concerns, and said he is annoyed every time a YouTuber shows up in a video with a Model S Plaid. It made him wonder if the company is allowing people to cut the line if they have dedicated fan accounts on social media.

While he has already waited for months, he said he will never give up on getting his dream car from Tesla. He is drawn to the Model S Plaid’s design, performance and the appeal of a vehicle that will have new features added or old features refined via over the air software updates.

Barry Stuppler, founder of a rare coins and precious metals wholesale business, first ordered a Model S Plaid in January, as CNBC previously reported. On Aug. 10, he told CNBC, Tesla moved his delivery date to the very end of the third quarter — Sept. 21 through Sept. 30.

Last week, he went to a Mercedes dealer and configured and ordered an all-electric Mercedes 450 EQS, with no deposit required. The sales staff there said he would have a price quote and vehicle identification number by late September, and he could take delivery in November. He said if the Mercedes arrives before his Tesla, and isn’t more than the price he’s expecting, he’ll cancel the Model S Plaid order.

Even famous people aren’t immune. On Tuesday, rock musician David Crosby tweeted that a Tesla he ordered seven months ago has still not showed up, and alleged that Tesla had “lied to us 4 times about when we would get it.”

Crosby was not immediately available for comment.

Tesla and Troy Jones, the company’s Vice President of North American Sales, Service and Delivery, did not immediately respond to a request for further information.

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Tesla shares rise on better-than-expected Q2 deliveries report

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Tesla shares rise on better-than-expected Q2 deliveries report

Tesla posts stronger-than-expected delivery numbers for Q2

Tesla on Tuesday posted its second-quarter vehicle production and deliveries numbers for 2024, beating analysts expectations.

Here are the key numbers:

Total deliveries Q2 2024: 443,956 vehicles

Total production Q2 2024: 410,831 vehicles

Tesla’s numbers beat Wall Street estimates. Analysts expected Tesla deliveries to hit 439,000 in the three months ending June 30, according to a consensus of estimates compiled by FactSet StreetAccount. The total number of deliveries in the second quarter was down 4.8% from 466,140 a year earlier but 14.8% higher than the first quarter of 2024.

Shares in the EV maker rose more than 8% in early trading on better-than-expected deliveries report.

Before the report, Tesla shares were down 16% in 2024 even after rallying 6% on Monday.

Deliveries are the closest approximation of sales disclosed by the electric vehicle maker. Tesla groups deliveries into two categories — Model 3 and Model Y vehicles, and all other vehicles — but doesn’t report numbers for individual models or specific regions.

Tesla’s current lineup includes its popular Model Y crossover utility vehicles, Model 3 sedans and the new Cybertruck pickups, as well as the Model X SUV and flagship Model S sedan.

In April, Tesla reported a drop of 8.5% in first-quarter deliveries to 386,810, the first annual decline since 2020. Weeks later the company reported a 13% decline in year-over-year revenue for the quarter, “primarily due to lower average selling price.”

Sluggish sales were in part the result of temporary factory shutdowns initiated in response to an alleged arson attack at Tesla’s factory in Germany, as well as shipping delays following Red Sea conflicts, Tesla said.

New Tesla vehicles are seen in front of the Tilburg Factory & Delivery Center in Tilburg.

Sebastian Gollnow | Picture Alliance | Getty Images

But the sales drop also correlated with Tesla’s aging lineup of vehicles, increased competition from other EV makers especially in China, and brand erosion that one recent survey attributed partly to CEO Elon Musk’s “antics” and “political rants.”

Tesla has offered a range of discounts and other incentives this year to try to spur sales.

In China, Tesla is currently offering a zero-interest loan as an incentive to get customers to buy a Model 3 or Model Y by July 31. According to its 2023 annual filing, Tesla generated about $21.75 billion of its overall revenue from China, representing 22.5% of total sales.

Colin Langan, an analyst at Wells Fargo, issued a report on Monday, saying the firm sees “declining delivery growth driven by lower demand & diminished return on price cuts.” He recommends selling Tesla shares.

Wells Fargo expects automotive gross margins at Tesla, not including environmental credits, to fall given the “likelihood of more price cuts & lower volumes” as the year continues.

Investor focus will now shift to Tesla’s second-quarter earnings report later this month and a separate marketing event planned for August when the company intends to reveal its design for a dedicated robotaxi or “CyberCab.”

— CNBC’s Jordan Novet contributed to this report.

Don’t miss these insights from CNBC PRO:

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History suggests bitcoin will likely hit a new all-time high this year, report says

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History suggests bitcoin will likely hit a new all-time high this year, report says

In this photo illustration, a visual representation of the digital Cryptocurrency, Bitcoin is on display in Paris, France, on March 5, 2024.

Chesnot | Getty Images News | Getty Images

Bitcoin has not reached the top of its current appreciation cycle and is likely to go past its all-time high this year, according to a research report released by CCData on Tuesday.

Bitcoin hit an all-time high of above $73,700 in March but has since been trading within a range between roughly $59,000 and $72,000.

The journey to the record high in March was largely driven by the approval and launch of the spot bitcoin exchange-traded funds, or ETFs, in the U.S. in January. They have attracted net inflows to date of around $14.41 billion to date, according to CCData.

ETFs allow investors to buy a product that tracks the price of bitcoin without owning the underlying cryptocurrency. Crypto proponents say this has helped legitimize the asset class and make it easier for larger institutional investors to get involved.

The bitcoin “cycle” refers to the period in which the digital currency ascends to a new record high, then falls again to enter a bear market or “crypto winter.” These cycles — of which three have now been completed since the launch of bitcoin — have tended to follow a similar pattern.

That has been centered around an event called the halving, during which the reward for miners is cut in half, reducing the supply of bitcoin onto the market.

Typically, halving often occurs months before bitcoin hits an all-time high for the cycle. This current cycle has been different. Bitcoin rose to its latest record high before halving due to the bullishness around the ETFs in the U.S.

With bitcoin trading within a range after the all-time high, many have questioned whether the cryptocurrency has reached the top of the current cycle.

CCData’s report, which examined historical bitcoin price movements, suggests it can reach a new height. The data and research firm said historical trends have shown that the halving event has always preceded a period of price expansion that can last anywhere from 366 days to 548 days “before producing a cycle top, with each halving experiencing a longer cycle than the one prior, due to maturation of the asset class and lowered volatility.”

The last bitcoin halving took place on April 19 this year, so those historical timeframes have yet to pass.

“Moreover, we have observed a decline in trading activity on centralised exchanges for nearly two months following the halving event in previous cycles, which seems to have mirrored this cycle. This suggests that the current cycle could expand further into 2025,” CCData said.

The analysts acknowledged that the “influence of institutional participants in the industry” in the current cycle has “altered the previous trends,” adding that low trading activity is likely to take place in the third quarter, which could in turn suggest more sideways price action.

“However, the data and previous trends are strong enough to suggest that any sideways price action is temporary, and we are likely to breach the previous all-time highs once again before the end of the year,” CCData said.

The company’s report said that the upcoming launch of an Ethereum ETF in the U.S. and other similar products around the world “is destined to bring further capital, liquidity and demand to the asset class.”

CCData highlighted another key historical data point to support its thesis, saying that the price appreciation of bitcoin takes place over a short time. For example, in the 2012 cycle, 91.4% of bitcoin’s overall price expansion from halving to the record high happened in the four months before the cycle peak. This share of price increase was 78.8% and 71.5% in the four months before the respective record highs of the 2016 and 2020 cycles.

“Such parabolic expansion is yet to be made in the current cycle,” CCData said.

Other commentators have highlighted how historical patterns in bitcoin have played out.

“Historically, market cycles peak 12 to 18 months after a Bitcoin Halving, which last took place in April of this year. We also haven’t seen volatility reach prior peak highs. Lastly, prior market cycle peaks coincided with a rapid succession of all time highs – upwards of 10 to 20 new highs set in a 30-day window,” Thomas Perfumo, head of strategy at cryptocurrency exchange Kraken told CNBC by email.

“We haven’t triggered any of these signals yet,” Perfumo said.

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Revolut CEO confident on UK bank license approval as fintech firm hits record $545 million profit

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Revolut CEO confident on UK bank license approval as fintech firm hits record 5 million profit

Nikolay Storonsky, founder and CEO of Revolut.

Harry Murphy | Sportsfile for Web Summit via Getty Images

LONDON — The boss of British financial technology giant Revolut told CNBC he is optimistic about the company’s chances of being granted a U.K. banking license, as a jump in users saw the firm report record full-year pre-tax profits.

In an exclusive interview with CNBC, Nikolay Storonsky, Revolut’s CEO and co-founder, said that the company is feeling confident about securing its British bank license, after overcoming some key hurdles in its more than three-year-long journey toward gaining approval from regulators.

“Hopefully, sooner or later, we’ll get it,” Storonsky told CNBC via video call. Regulators are “still working on it,” he added, but so far haven’t raised any outstanding concerns with the fintech.

Storonsky noted that Revolut’s huge size has meant that it’s taken longer for the company to get its banking license approved than would have been the case for smaller companies. Several small financial institutions have been able to win approval for a banking license with few customers, he added.

“U.K. banking licenses are being approved for smaller companies,” Storonsky said. “They usually approve someone twice every year,” and they typically tend to be smaller institutions. “Of course, we are very large, so it takes extra time.”

Revolut is a licensed electronic money institution, or EMI, in the U.K. But it can’t yet offer lending products such as credit cards, personal loans, or mortgages. A bank license would enable it to offer loans in the U.K. The firm has faced lengthy delays to its application, which it filed in 2021.

One key issue the company faced was with its share structure being inconsistent with the rulebook of the Prudential Regulation Authority, which is the regulatory body for the financial services industry that sits under the Bank of England.

Revolut has multiple classes of shares and some of those share classes previously had preferential rights attached. One conditions set by the Bank of England for granting Revolut its U.K. banking license, was to collapse its six classes of shares into ordinary shares.

Revolut has since resolved this, with the company striking a deal with Japanese tech investor SoftBank to transfer its shares in the firm to a unified class, relinquishing preferential rights, according to a person familiar with the matter. News of the resolution with SoftBank was first reported by the Financial Times.

2023 a ‘breakout year’

The fintech giant on Tuesday released financial results showing full-year pre-tax profit rose to £438 million ($545 million) in 2023, swinging to the black from a pre-tax loss of £25.4 million in 2022. Group revenues rose by 95% to £1.8 billion ($2.2 billion), up from £920 million ($1.1 billion) in 2022.

Victor Stinga, Revolut’s chief financial officer, said the company’s growth stemmed from a record jump in user numbers — Revolut added 12 million customers in 2023 — as well as strong performance across all its key business lines, including card fees, foreign exchange and wealth, and subscriptions.

“We consider 2023 to be what we would call a breakout year from the point of view of growth and profitability,” Stinga said in an interview this week.

Revenue growth was driven by three main factors, Stinga said, including customer growth, strong performance across its key revenue lines, and a significant jump in interest income, which he said now accounts for about 28% of Revolut’s revenues.

He added that Revolut made exercising financial discipline a key priority in 2023, keeping a lid on operating expenses and adopting a “zero-based budgeting” philosophy, where every new expense has to be justified and accounted for before it’s considered acceptable.

This translated to administrative expenses growing far less than revenues did, Stinga said, with admin costs growing by 49% while revenues nearly doubled year-on-year.

Revolut has been investing more aggressively in advertising and marketing, he added, with the firm having deployed $300 million in advertising and marketing last year. The company’s business banking solutions are also a top priority, with Revolut devoting about 900 employees toward business-to-business sales.

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