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A Tesla Model S car is displayed at a Tesla showroom on November 5, 2013 in Palo Alto, California. (Photo by Justin Sullivan/Getty Images)
Justin Sullivan | Getty Images

Some Tesla customers in Florida and California have experienced delivery delays of weeks or months, forcing them to rely on borrowed cars, costly rentals and ride-hailing apps while they weather the unexpected wait.

Tesla acknowledged Model S delays earlier this year, but the delivery issues extend to the Model Y, Tesla’s crossover SUV and most popular vehicle in North America, according to several customers who spoke to CNBC.

The continuing delays are a sign that Tesla is still struggling with the “delivery logistics hell” that Elon Musk referenced in 2018 as the company dramatically increases its vehicle production. The company delivered more than 201,250 vehicles in Q2, a company record and a 144% increase from the year-ago quarter. Supply chain shortages, which the company discussed on its last two earnings calls, may also be playing a part in the delays.

A Tesla sales employee in California told CNBC that sales and delivery staff are doing the best they can to answer questions from upset customers, but do not have enough information from higher-ups or the Tesla factory in Fremont, California, to answer them precisely. This person asked for anonymity because they were not authorized to speak to the press about company matters.

The employee said a colleague in another state resigned after managers threatened to fire him last quarter because he “broke the chain of command” by sending an e-mail to CEO Elon Musk and other managers in Fremont seeking information about the Model S delays.

After that, some sales staff felt hesitant to seek further details on behalf of customers, the sales employee said. CNBC reviewed internal correspondence corroborating the sales employee’s account of events.

Generally, sales and delivery workers are aware that Tesla has faced parts shortages and challenges implementing the use of new machinery at the Fremont plant, this person said. Those issues were discussed by executives on prior Tesla earnings calls.

The dates keep slipping

One bemused Tesla customer, Steve Salem, placed his order for a long-range all wheel drive Model Y with premium interior and silver metallic paint on May 31. He had test-driven the vehicle outside of New York City, and later ordered online, arranging to pick up the car in Los Angeles where he would soon be living.

According to records and correspondence he shared with CNBC, Tesla’s site initially said a Model Y should be available in an estimated 4 to 8 weeks, putting the late end of his estimated delivery window around the week of July 26.

After placing his order online, paying a $100 non-refundable fee to do so, the Tesla site showed Salem a new estimated delivery window with Aug. 10 as the latest possible delivery date. The dates continued to change in his Tesla account, and Salem says he did not receive apologies from sales staff or even email notifications with each change. The date range shifted all the way into October at one point, and then back to a date in late August. As of Monday this week, the estimated date was between Sept. 4 and Sept. 24.

Three other customers who are waiting for Model Y and Model S vehicles also told CNBC that they had to keep checking their accounts to detect changes to their estimated delivery dates.

While he hasn’t given up on his Tesla, Salem said he might have to eventually. “I’m fortunate that I’m not in desperate need for a vehicle. But I’d like to drive the car,” he said.

He arranged financing through a third-party lender, and doesn’t expect any trouble getting another loan approved. But delays could effect his loan rate, and he will also need to get a new insurance quote. “It’s a hassle,” he said. “At a certain point do you say the heck with this and try to get something else? It’s frustrating — not just the delays but the total lack of communication.”

Tesla cars are delivered to a showroom in Brooklyn, New York on April 25, 2019.
Spencer Platt | Getty Images

If Tesla cannot firm up a delivery date, Salem said he may order a Ford Mach-E or revert to a high-performance internal combustion engine vehicle. The Model Y was going to be his first battery electric.

Another would-be owner of a long-range, all-wheel-drive Model Y in Southern California ordered from the Tesla site and received a confirmation by e-mail on June 6. This customer, who asked to remain unnamed to avoid confrontations on social media, had roughly the same experience as Salem.

She shared records indicating that her original estimated window for delivery was between Aug. 4 and Aug. 24 in Burbank, California. The date slipped repeatedly, and she says the company never proactively reached out to her about the changes.

When she saw the dates changing in her Tesla account online, she texted a sales employee to ask whether the delivery dates would keep getting pushed further out. The employee failed to give specifics, but reassured her that staff would keep an eye out for a black Model Y that may become available sooner in the area.

In one text message to this sales employee, this customer asked if there were problems in manufacturing. The employee replied in early August that Tesla had manufacturing delays due to a chip shortage, and said many other car companies were dealing with the same thing.

As CNBC has previously reported, chip shortages have recently caused production and delivery delays of Ford’s Mustang Mach-E crossover and in July, caused Rivian to delay production and deliveries of its debut RIT electric pickup, and R1S SUV (but not its commercial delivery vans which it is making for Amazon).

This customer is now expecting to receive her Tesla some time between Sept. 8th and Sept. 28th. She told CNBC she has spent more on rentals and ride-sharing than she and her finacee planned to spend leasing and insuring their Model Y from Tesla.

She’s willing to wait for the Tesla, but wants an explanation from the company. And now, since she’s planning to be out of town for a few weeks, she is worried the company will make her wait months more if she can’t take delivery.

Finally, two customers who have been waiting for Tesla’s higher-end Model S luxury sedans told CNBC they have been waiting for months.

One engineer, who works in utility-scale renewables, ordered his Model S Plaid in January, and planned to take delivery at the Ft. Meyers, Florida, Tesla dealership. He asked to remain un-named citing privacy concerns, and said he is annoyed every time a YouTuber shows up in a video with a Model S Plaid. It made him wonder if the company is allowing people to cut the line if they have dedicated fan accounts on social media.

While he has already waited for months, he said he will never give up on getting his dream car from Tesla. He is drawn to the Model S Plaid’s design, performance and the appeal of a vehicle that will have new features added or old features refined via over the air software updates.

Barry Stuppler, founder of a rare coins and precious metals wholesale business, first ordered a Model S Plaid in January, as CNBC previously reported. On Aug. 10, he told CNBC, Tesla moved his delivery date to the very end of the third quarter — Sept. 21 through Sept. 30.

Last week, he went to a Mercedes dealer and configured and ordered an all-electric Mercedes 450 EQS, with no deposit required. The sales staff there said he would have a price quote and vehicle identification number by late September, and he could take delivery in November. He said if the Mercedes arrives before his Tesla, and isn’t more than the price he’s expecting, he’ll cancel the Model S Plaid order.

Even famous people aren’t immune. On Tuesday, rock musician David Crosby tweeted that a Tesla he ordered seven months ago has still not showed up, and alleged that Tesla had “lied to us 4 times about when we would get it.”

Crosby was not immediately available for comment.

Tesla and Troy Jones, the company’s Vice President of North American Sales, Service and Delivery, did not immediately respond to a request for further information.

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China’s CATL claims to beat BYD’s EV battery record with longer range on a 5-minute charge

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China’s CATL claims to beat BYD's EV battery record with longer range on a 5-minute charge

A CATL sign stands outside its research and development hub and the Chinese battery maker’s headquarters in Ningde, Fujian province, China November 8, 2024.

Kevin Krolicki | Reuters

China’s CATL, the world’s largest supplier of EV batteries, announced a set of new incoming products Monday, including a battery it claims has set a “new global record for superfast charging technology.”

In a post on WeChat, the company — Contemporary Amperex Technology Company Ltd. — said that its second-generation Shenxing battery could add 520 km (323 miles) of driving range from just five minutes of charging time— only slightly longer than it takes to refuel gas cars.

This appears to put CATL’s fast charging ahead of that of Chinese EV giant and Tesla rival BYD, which last month surprised the industry with a charging system it claimed could add about 400 km in range to its batteries also in about 5 minutes. 

Some analysts were skeptical about BYD’s claims, noting potential technical hurdles and high costs. However, if proved feasible on a larger scale, the tech could help the EV industry alleviate consumer concerns about electric vehicle range and convenience. 

CATL’s latest claims would also place its cutting-edge charging speeds comfortably ahead of those of its Western competitors. Tesla’s latest superchargers can add up to 270 kilometers of range in 15 minutes, while Mercedes-Benz Group recently said one of its batteries can recharge up to 325 kilometers within 10 minutes.

Won't be surprised China's IPO market has a relatively good year: China Renaissance

The new Shenxing product is also the world’s first lithium iron phosphate battery with both an 800 km range and a 12C peak charging rate, CATL said. It added that the battery outperforms the industry’s highest current charging level in low-temperature environments of -10°C.

On Monday, CATL also revealed new batteries within its “Naxtra” series, which it said would be “the world’s first mass produced sodium-ion battery,” reducing the EV industry’s reliance on lithium. 

The company added that sodium-ion batteries could help decrease maintenance costs and are capable of performing in extreme temperatures of -40°C to +70°C. 

One of the Naxtra batteries was specifically for heavy-duty trucks, which the company said offers over eight years of service life while providing reduced lifecycle costs and higher efficiency than traditional lead-acid batteries. 

Shenzhen-listed shares of CATL were trading up about 1% on Tuesday.

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Tesla shares tumble ahead of first-quarter earnings report

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Tesla shares tumble ahead of first-quarter earnings report

SpaceX CEO Elon Musk attends a cabinet meeting held by U.S. President Donald Trump at the White House on March 24, 2025.

Win McNamee | Getty Images

Tesla shares fell almost 6% on Monday, a day ahead of the electric vehicle company’s first-quarter earnings report, as analysts fret over “ongoing brand erosion.”

The stock closed at $227.50 leaving it less than $6 above its low for the year on April 8. The shares are now down 44% for the year after wrapping up their worst quarter since 2022 in March. It’s the 12th time this year the stock has dropped by at least 5% in a single session.

CEO Elon Musk’s many distractions outside of Tesla, especially his role within the Trump administration, are in focus, along with the company’s progress on a long-delayed robotaxi and self-driving technology for its existing cars.

In the online forum that Tesla uses to solicit investor inquiries in advance of its earnings calls, more than 300 questions were submitted pertaining to Tesla’s self-driving systems, around 200 came in about the company’s Optimus humanoid robots in development, and more than 160 questions poured in about Musk individually. One investor asked, “What steps has the board of directors taken to mitigate the brand damage caused by Elon’s political activities?”

After spending $290 million to help return Trump to the White House, Musk is now leading an initiative to slash tens of thousands of federal jobs, sell off or end leases for federal office buildings, and reduce U.S. government capacity.

Musk’s politics and antics have elicited a massive backlash in Europe and parts of the U.S. This year, the company has been hit with waves of protests, boycotts and some criminal activity that targeted Tesla vehicles and facilities in response to Musk.

Earlier this month, Tesla reported 336,681 vehicle deliveries in the first quarter, a 13% decline from the same period a year earlier.

Tesla Q1 deliveries worse than expected

The company is expected to report revenue of $21.24 billion for the first quarter, according to LSEG, which would mark a slight drop from the same period last year. Analysts expect earnings per share of 40 cents. Investors will be paying particularly close attention to any commentary about Trump’s widespread tariffs and the potential impact on revenue and earnings as the year progresses.

Oppenheimer analysts wrote in a note out Monday that “ongoing brand erosion” for Tesla in the U.S. and Europe is weighing on sales already, but a “bigger issue for the company is potential weakness in China demand and margin impact due to the Trump tariffs.”

They wrote that competition in China, coupled with “nationalistic” consumer trends there, could “drive sales toward domestic brands.” Tesla would then have to export more of its China-made cars, which could lead to “downward pressure on pricing,” the Oppenheimer analysts said.

Caliber, a research firm that tracks how U.S. consumer sentiment is shifting around major brands, found that only 27% of its survey respondents in March would consider purchasing a Tesla, compared to 46% in January 2022.

Wedbush Securities analyst Dan Ives, a longtime Tesla bull, is hoping for a “turnaround vision” from Musk on Tuesday’s earnings call.

“Tesla has now unfortunately become a political symbol globally of the Trump Administration/DOGE,” he wrote, noting that “Tesla’s stock has been crushed since Trump stepped back into the White House.”

Ives estimated 15% to 20% “permanent demand destruction for future Tesla buyers due to the brand damage Musk has created” by working for Trump.

Late last week, Barclays maintained the equivalent of a sell rating and slashed its price target on Tesla to $275 from $325, citing a “confusing set-up” on the first-quarter with “weak fundamentals.” The firm said it could see a positive reaction if Musk is more focused on his automaker, and depending on what the company discloses about an anticipated “FSD event,” referring to Tesla’s Full Self-Driving offering.

Tesla said in announcing its reporting date that, in addition to earnings, it will provide a “live company update,” language the company hasn’t typically used in disclosures.

WATCH: Why investors are divided on Tesla’s turn to robots and self-driving cars

Why investors are divided on Tesla's turn to robots and self-driving cars

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Google says DOJ’s proposal for breakup would harm U.S. in ‘global race with China’

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Google says DOJ's proposal for breakup would harm U.S. in 'global race with China'

CEO of Alphabet and Google Sundar Pichai meets Polish Prime Minister at the Chancellery in Warsaw, Poland on March 29, 2022.

Mateusz Wlodarczyk | Nurphoto | Getty Images

As Google heads back to the courtroom Monday, the company is arguing that the U.S. needs the company in its full form to take on chief adversary China and uphold national security in the process.

The remedies trial in Washington, D.C., follows a judge’s ruling in August that Google has held a monopoly in its core market of internet search, the most-significant antitrust ruling in the tech industry since the case against Microsoft more than 20 years ago.

The Justice Department has called for Google to divest its Chrome browser unit and open its search data to rivals. Google said in a blog post on Monday that such a move is not in the best interest of the country as the global battle for supremacy in artificial intelligence rapidly intensifies. In the first paragraph of the post, Google named China’s DeepSeek as an emerging AI competitor.

The DOJ’s proposal would “hamstring how we develop AI, and have a government-appointed committee regulate the design and development of our products,” Lee-Anne Mulholland, Google’s vice president of regulatory affairs, wrote in the post. “That would hold back American innovation at a critical juncture. We’re in a fiercely competitive global race with China for the next generation of technology leadership, and Google is at the forefront of American companies making scientific and technological breakthroughs.”

Google is one of a number of U.S. tech companies trying to fend off the Trump administration’s antirust pursuits, most of which is held over from the Biden administration. Google lost a separate antitrust case last week, when a federal judge ruled Thursday that Google held illegal monopolies in online advertising markets due to its position between ad buyers and sellers.

Meta is currently in court against the Federal Trade Commission, which has alleged that the company monopolizes the social networking market and shouldn’t have been able to acquire Instagram and WhatsApp. Amazon also faces an FTC lawsuit for allegedly maintaining an illegal monopoly. And beyond antitrust, Trump’s FTC on Monday sued Uber, accusing the ride-hailing company of deceptive billing and cancellation practices tied to its subscription service.

It’s the type of enforcement actions the tech industry was hoping to avoid when President Trump took office in January. Google, Meta, Amazon and Uber — and top executives from some — publicly donated to Trump’s inaugural fund, part of a widespread corporate effort to cozy up to the incoming administration.

Fmr. DOJ antitrust chief: Antitrust enforcement is most important in times of tech inflection points

For Google, the search remedies trial will determine the consequences of the guilty verdict from August. The three-week trial will end on May 9. Judge Amit Mehta is expected to make his ruling in August, at which point Google plans to file an appeal.

“At trial we will show how DOJ’s unprecedented proposals go miles beyond the Court’s decision, and would hurt America’s consumers, economy, and technological leadership,” Mulholland wrote.

Google plans to argue that Chrome provides freedom. The browser helps people access the web, and its open source code is used by other companies. One of the DOJ’s proposals is that Google open its search data, such as search queries, clicks and results to other companies.

That would “introduce not just cybersecurity and even national security risks, but also increase the cost of your devices,” Google said.

A central part of Google”s challenge is to strike a balance between being seen as essential to American innovation, but not so essential that other companies can’t compete, particularly when it comes to AI.

Google will likely tout how it’s fueled AI innovation for years and will point to the “Transformers” research paper, which provided technical architecture used in AI chatbots like OpenAI’s ChatGPT, Perplexity and Anthropic.

The DOJ has said that in search, “Google’s agreements continue to insulate Google’s monopoly.” The department plans to bring testimony from Nick Turley, ChatGPT’s head of product, and Perplexity Chief Business Officer Dmitry Shevelenko.

In a blog post on Monday, Perplexity said that “the remedy isn’t breakup,” but rather that consumers should have more choice. The company said phone makers should be able to offer their customers an assortment of search options “without fearing financial penalties or access restrictions.”

“Consumers deserve the best products, not just the ones that pay the most for placement,” Perplexity wrote. “This is the only remedy that ensures consumer choice can determine the winners.”

WATCH: Google, Meta fight antitrust cases in same courthouse

Google, Meta fight antitrust cases in same courthouse

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