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Amazon is on a spending spree to grow its shipping business and isn’t content with only delivering products purchased on its own site. The company is now moving cargo for outside customers in its latest move to compete directly with FedEx and UPS.

“They want to be a new kind of U.S. Postal Service where everything can get everywhere, but also quickly,” said e-commerce consultant Chris McCabe, who was a seller performance investigator at Amazon from 2006 to 2012.

Amazon said in its first-quarter earnings report that capital expenditures were up a whopping 80% from a year earlier, helping it increase capacity of its in-house logistics network by 50% year over year. According to SJ Consulting Group, Amazon is now shipping 72% of its own packages, up from 46.6% in 2019. 

In 2014, Amazon started building its global transportation network from scratch. Seven years and 10 billion deliveries later, Amazon now has 400,000 drivers worldwide, 40,000 semi-trucks, 30,000 vans, and a fleet of more than 70 planes. Perhaps the biggest investment so far is the new $1.5 billion Amazon Air hub that opened in Kentucky in August.

For outside merchants, Amazon already offers a variety of shipping services. In the U.K., Amazon has a “logistics as a service” program — a business model that researchers from DePaul University predict Amazon will launch in the U.S. in the next 18 months, while Morgan Stanley predicted it could happen this year. According to one investigation, Amazon has already begun quietly transporting cargo on its planes for the U.S. Postal Service, although analysts say it won’t try to replicate the vast array of services offered by FedEx and UPS. 

“They’re not going to be just this blanket carrier that will deliver whatever package that you want them to, to whatever address,” said Dan Romanoff, who researches Amazon for Morningstar. “Amazon is sort of cherry-picking their routes. They want to run and sort the parcel sizes they want to deliver.”

Amazon’s algorithms also allow sellers to take advantage of LTL (less than load) truck space at discounted rates, while allowing Amazon to make money on otherwise wasted space. Amazon seller Keith Gregory just started using the program, called Amazon Freight. Gregory’s vitamin and supplement company, Highland Laboratories, is based in a 3,500-person town in Oregon and does about $4 million of annual sales on Amazon. Gregory says Amazon charges up to $1,700 less than FedEx or UPS Freight for some of his routes from Oregon to Southern California.

“For us being in a rural community, the fact that somebody is willing to cater to us, and they’re willing to accommodate pick-up schedules and not just say, ‘Okay, we’ll be there every day at 3:30,’ is also very attractive, too. So not just not just the rate piece, but the fact that they’re also willing to use their vast fleet of vehicles to help us with our logistics as well, which UPS and FedEx are not cooperative in that sense,” Gregory said.

Amazon also offers its Fulfilled By Amazon, or FBA, services for orders not made on Amazon.com, which explains why some orders from eBay, Walmart, and others arrive at your door in Amazon packaging.

“There were points in time in our company’s existence where really Amazon shipped 100% of our orders for all channels,” said Amazon seller Bernie Thompson, who uses what Amazon calls multi-channel fulfillment for many of the consumer electronics sold by his company, Plugable Technologies.

“If you go today and buy a Plugable product on eBay, it’s actually going to be coming from an Amazon warehouse and very often delivered by an Amazon delivery service,” Thompson said.

Former Amazon product safety manager Rachel Greer says the current shipping expansion is reminiscent of other times Amazon has used immense resources and data to disrupt an industry, such as with Prime Video and Amazon Web Services.

“I was part of the process for making sure that FBA sellers were compliant more than a decade ago. And they were like, ‘Well, we have excess capacity. Let’s use it,'” Greer said. “And then when AWS started, we had excess capacity. Let’s use it. So of course if Amazon develops a platform, it works well, and of course if it’s going to have excess capacity, they’re going to try to sell it to someone.”

Watch the video to hear more from former Amazon executives and online sellers about how third-party shipping is the company’s next big venture.

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Week in review: The Nasdaq’s worst week since April, three trades, and earnings

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Week in review: The Nasdaq's worst week since April, three trades, and earnings

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Too early to bet against AI trade, State Street suggests 

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Too early to bet against AI trade, State Street suggests 

Momentum and private assets: The trends driving ETFs to record inflows

State Street is reiterating its bullish stance on the artificial intelligence trade despite the Nasdaq’s worst week since April.

Chief Business Officer Anna Paglia said momentum stocks still have legs because investors are reluctant to step away from the growth story that’s driven gains all year.

“How would you not want to participate in the growth of AI technology? Everybody has been waiting for the cycle to change from growth to value. I don’t think it’s happening just yet because of the momentum,” Paglia told CNBC’s “ETF Edge” earlier this week. “I don’t think the rebalancing trade is going to happen until we see a signal from the market indicating a slowdown in these big trends.”

Paglia, who has spent 25 years in the exchange-traded funds industry, sees a higher likelihood that the space will cool off early next year.

“There will be much more focus about the diversification,” she said.

Her firm manages several ETFs with exposure to the technology sector, including the SPDR NYSE Technology ETF, which has gained 38% so far this year as of Friday’s close.

The fund, however, pulled back more than 4% over the past week as investors took profits in AI-linked names. The fund’s second top holding as of Friday’s close is Palantir Technologies, according to State Street’s website. Its stock tumbled more than 11% this week after the company’s earnings report on Monday.

Despite the decline, Paglia reaffirmed her bullish tech view in a statement to CNBC later in the week.

Meanwhile, Todd Rosenbluth suggests a rotation is already starting to grip the market. He points to a renewed appetite for health-care stocks.

“The Health Care Select Sector SPDR Fund… which has been out of favor for much of the year, started a return to favor in October,” the firm’s head of research said in the same interview. “Health care tends to be a more defensive sector, so we’re watching to see if people continue to gravitate towards that as a way of diversifying away from some of those sectors like technology.”

The Health Care Select Sector SPDR Fund, which has been underperforming technology sector this year, is up 5% since Oct. 1. It was also the second-best performing S&P 500 group this week.

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People with ADHD, autism, dyslexia say AI agents are helping them succeed at work

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People with ADHD, autism, dyslexia say AI agents are helping them succeed at work

Neurodiverse professionals may see unique benefits from artificial intelligence tools and agents, research suggests. With AI agent creation booming in 2025, people with conditions like ADHD, autism, dyslexia and more report a more level playing field in the workplace thanks to generative AI.

A recent study from the UK’s Department for Business and Trade found that neurodiverse workers were 25% more satisfied with AI assistants and were more likely to recommend the tool than neurotypical respondents.

“Standing up and walking around during a meeting means that I’m not taking notes, but now AI can come in and synthesize the entire meeting into a transcript and pick out the top-level themes,” said Tara DeZao, senior director of product marketing at enterprise low-code platform provider Pega. DeZao, who was diagnosed with ADHD as an adult, has combination-type ADHD, which includes both inattentive symptoms (time management and executive function issues) and hyperactive symptoms (increased movement).

“I’ve white-knuckled my way through the business world,” DeZao said. “But these tools help so much.”

AI tools in the workplace run the gamut and can have hyper-specific use cases, but solutions like note takers, schedule assistants and in-house communication support are common. Generative AI happens to be particularly adept at skills like communication, time management and executive functioning, creating a built-in benefit for neurodiverse workers who’ve previously had to find ways to fit in among a work culture not built with them in mind.

Because of the skills that neurodiverse individuals can bring to the workplace — hyperfocus, creativity, empathy and niche expertise, just to name a few — some research suggests that organizations prioritizing inclusivity in this space generate nearly one-fifth higher revenue.

AI ethics and neurodiverse workers

“Investing in ethical guardrails, like those that protect and aid neurodivergent workers, is not just the right thing to do,” said Kristi Boyd, an AI specialist with the SAS data ethics practice. “It’s a smart way to make good on your organization’s AI investments.”

Boyd referred to an SAS study which found that companies investing the most in AI governance and guardrails were 1.6 times more likely to see at least double ROI on their AI investments. But Boyd highlighted three risks that companies should be aware of when implementing AI tools with neurodiverse and other individuals in mind: competing needs, unconscious bias and inappropriate disclosure.

“Different neurodiverse conditions may have conflicting needs,” Boyd said. For example, while people with dyslexia may benefit from document readers, people with bipolar disorder or other mental health neurodivergences may benefit from AI-supported scheduling to make the most of productive periods. “By acknowledging these tensions upfront, organizations can create layered accommodations or offer choice-based frameworks that balance competing needs while promoting equity and inclusion,” she explained.

Regarding AI’s unconscious biases, algorithms can (and have been) unintentionally taught to associate neurodivergence with danger, disease or negativity, as outlined in Duke University research. And even today, neurodiversity can still be met with workplace discrimination, making it important for companies to provide safe ways to use these tools without having to unwillingly publicize any individual worker diagnosis.

‘Like somebody turned on the light’

As businesses take accountability for the impact of AI tools in the workplace, Boyd says it’s important to remember to include diverse voices at all stages, implement regular audits and establish safe ways for employees to anonymously report issues.

The work to make AI deployment more equitable, including for neurodivergent people, is just getting started. The nonprofit Humane Intelligence, which focuses on deploying AI for social good, released in early October its Bias Bounty Challenge, where participants can identify biases with the goal of building “more inclusive communication platforms — especially for users with cognitive differences, sensory sensitivities or alternative communication styles.”

For example, emotion AI (when AI identifies human emotions) can help people with difficulty identifying emotions make sense of their meeting partners on video conferencing platforms like Zoom. Still, this technology requires careful attention to bias by ensuring AI agents recognize diverse communication patterns fairly and accurately, rather than embedding harmful assumptions.

DeZao said her ADHD diagnosis felt like “somebody turned on the light in a very, very dark room.”

“One of the most difficult pieces of our hyper-connected, fast world is that we’re all expected to multitask. With my form of ADHD, it’s almost impossible to multitask,” she said.

DeZao says one of AI’s most helpful features is its ability to receive instructions and do its work while the human employee can remain focused on the task at hand. “If I’m working on something and then a new request comes in over Slack or Teams, it just completely knocks me off my thought process,” she said. “Being able to take that request and then outsource it real quick and have it worked on while I continue to work [on my original task] has been a godsend.”

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