“A routine emergency. Nothing to get too excited about.”
That was how Chief Joseph Pfeifer’s day started on 11 September, 2001, in New York, as he dealt with reports of a smell of gas.
The senior firefighter was in downtown Manhattan when the world changed at 8.46am.
Speaking to Kay Burley ahead of the 20th anniversary of the disaster, he said: “All of a sudden we heard a loud noise of a plane coming overhead, and you never hear planes in Manhattan, because of the tall buildings.
“And then I saw this plane flying at a very low altitude, and an extremely fast speed.
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“And then I saw the plane aim and crash into the North Tower of the World Trade Center.”
The then 45-year-old knew straight away that this was no accident.
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He has written a memoir – Ordinary Heroes – to tell his story of what happened that day and the actions of those around him.
Like many thousands of other emergency service workers, Chief Pfeifer’s ran towards the now burning skyscraper to do what he could to help.
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What is the legacy of 9/11?
When he arrived, he was the first New York City Fire Department chief on the scene.
He had already called for help – asking for more than 150 firefighters to join him and his crew.
Chief Pfeifer entered the stricken North Tower’s lobby and took control of the situation.
And then 17 minutes later, the South Tower was hit.
Of the hundreds of firefighters now streaming into the burning towers, one was Chief Pfeifer’s brother, Lieutenant Kevin Pfeifer.
“He reported in to me.
“And I can remember – we looked at each other – and he had a concerned look on his face.
“And we worried whether each of us was going to be okay.
“And he didn’t say a word – we just had a moment of understanding that this was going to be a tough day.”
Lt Pfeifer, like hundreds others, was ordered to go up the building’s stairs to try to help those trapped.
It was not until the day of the Superbowl on 3 February 2002, almost five months later, that the remains of the chief’s brother were found.
At 9.59am, the unimaginable happened – the South Tower collapsed.
Chief Pfeifer was still commanding operations in the North Tower.
“The lobby goes completely black. We couldn’t see anything,” he says.
He ordered the North Tower to be evacuated, but 29 minutes later the North followed the South.
“I made it out to the street, standing in front of the North Tower.
“And we hear a rumbling sound again and this time somebody yelled ‘the building is collapsing’. And we started to run.
“However, with helmet and bunker-code pants and boots, you don’t run too far or too fast in 11 seconds.
“And then this beautiful summer morning, full of sunshine, goes completely black, where we couldn’t see a thing.
“And then all that noise from the crashing steel and concrete goes silent.
“It was like a new snow for this muffle sound of silence. And for a few seconds, we wondered if we were still alive.”
The chief had survived, and continued to help in the rescue efforts in the days going forward – even meeting President George W Bush.
Bodycam footage showing prison officers fatally beating an inmate has been released by New York’s attorney general.
Prison officers at Marcy Correctional Facility in New York punched and kicked 43-year-old Robert Brooks repeatedly while he was handcuffed on an infirmary bed.
He died in hospital on 10 December, a day after the attack.
The incident has drawn outrage from political leaders and was condemned by the prison officers’ union as “incomprehensible”, according to Sky News’ partner newsroom NBC.
It is now being investigated by state attorney general Letitia James, who called the videos “shocking and disturbing” at a virtual news conference.
In the video, Mr Brooks is in handcuffs as he is carried into the infirmary by several prison guards.
They put him on the bed and begin repeatedly punching and kicking him.
He is pulled upright, where his bloodied face is visible on camera, and then yanked from the bed by his shirt collar and pushed up against a window.
One of the fourteen workers involved in the incident has resigned and the rest have been suspended without pay until the process to fire them is complete. The workers include correctional officers, sergeants and a prison nurse.
The officers had not activated their body cameras but they were still on and recorded in standby mode, without audio, during the attack.
As a result of the incident, all officers will now need to have their cameras activated any time they are engaging directly with prisoners.
Mr Brooks’ family thanked officials for taking action “to hold officers accountable” in a statement this week.
“We cannot understand how this could have happened in the first place,” the family said. “No one should have to lose a family member this way.”
The attack happened before 9.30pm on 9 December in a medical exam room after Mr Brooks had been transferred from the Mohawk Correctional Facility to Marcy Correctional Facility.
An autopsy found “preliminary findings show concern for asphyxia due to compression of the neck as the cause of death, as well as the death being due to actions of another,” according to a state corrections office investigative report obtained by an affiliate of Sky News’ partner newsroom WKTV in Utica.
Mr Brooks had been behind bars since 2017 on a 12-year sentence for first-degree assault involving a longtime girlfriend.
Officials declined to say why he had been transferred to the Marcy Correctional Facility, a medium-security prison.
Last year, an independent prison oversight group called The Correctional Association of New York released a report on the Marcy Correctional Facility.
It noted complaints of “rampant” physical abuse by staff members, with 80% of incarcerated people reporting having witnessed or experienced abuse and nearly 70% reporting racial discrimination or bias.
In response to the video, the union that represents workers at the prison said: “What we witnessed is incomprehensible to say the least and is certainly not reflective of the great work that the vast majority of our membership conducts every day.”
It adding what transpired is the “opposite of everything [the union] and its membership stand for.”
The world’s best golfer has suffered a freak injury while cooking Christmas dinner, forcing him to undergo surgery.
Scottie Scheffler sustained a puncture wound after cutting the palm of his right hand on broken glass.
The world number one required surgery as small glass fragments remained in the palm after the accident.
The injury has forced him out of the first tournament of the season, next week’s The Sentry in Hawaii.
But the 28-year-old has been told he will recover in three to four weeks, and he hopes to be back in action at The American Express tournament in California on 16 January.
Scheffler won an Olympic gold and seven PGA Tour titles in the last year and was recently named PGA Tour’s Player of the Year for a third season in a row.
In May, he was arrested by police during the US PGA Championship after he was accused of trying to drive around a traffic jam caused by a fatal accident.
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Just hours later, he was released and allowed to return to Valhalla Golf Club in Kentucky to play his second round of the tournament.
Criminal charges against Scheffler were later dismissed due to a lack of evidence and a police officer who arrested him was disciplined for not having his bodycam on at the time of the incident.
The man accused of burning a woman to death on a New York subway train has been indicted on murder and arson charges.
Sebastian Zapeta is accused of setting a sleeping woman on fire and then fanning the flames with a shirt, which caused her to be engulfed by the blaze.
He allegedly sat on a platform at Brooklyn’s Coney Island station, opposite the stopped train, and watched as she burned to death.
Authorities are still working to identify the victim.
Zapeta, 33, has been charged with one count of first degree murder, two counts of second degree murder and one count of arson in the first degree.
After a brief hearing in which the indictment was announced, Brooklyn District Attorney Eric Gonzalez said: “This was a malicious deed. A sleeping, vulnerable woman on our subway system.”
Mr Gonzalez said police and medical examiners are using fingerprints and advanced DNA techniques to identify the victim, while also retracing her steps before the murder.
“Our hearts go out not only to this victim, but we know that there’s a family,” he said. “Just because someone appears to have been living in the situation of homelessness does not mean that there’s not going to be family devastated by the tragic way she lost her life.”
Such filings are often a first step in the criminal process because all felony cases in New York require a grand jury indictment to proceed to trial, unless a defendant waives that requirement.
Zapeta was not present at the hearing. The most serious charge he is facing carries a maximum sentence of life in prison without parole and the indictment will be unsealed on 7 January.
Zapeta is a Guatemalan who entered the US illegally having already been deported in 2018, officials say.
He was taken into custody last Sunday, after three children called 911 when they recognised him from an image shared by police.
During questioning, prosecutors say he claimed not to know what happened, and noted he consumes alcohol – but did identify himself in photos and videos showing the fire being lit.