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The energy watchdog has moved to reassure customers of two failed household suppliers as wholesale prices hit record levels, threatening a leap in bills in and after the winter months ahead.

Ofgem said the demise of Utility Point – first reported by Sky News – and People’s Energy meant their respective customer bases, totalling more than half a million, would fall under its ‘safety net’ protocol where a supplier is appointed to take them on.

It marked a further deterioration in the domestic supply market that has now seen four companies collapse this month alone amid a natural gas crunch.

Experts have pointed to difficulties restoring stocks following a cold end to last winter, exacerbated by low levels of wind over the summer forcing up demand for gas.

Gas-fired power accounts for almost half of the UK’s electricity generation.

Reuters data seen by Sky News on Tuesday showed within-day wholesale gas prices had hit a record 167pence-per therm – a rise of 8% on the previous day while October contracts were at similar levels after crossing the 100p barrier in July.

Prices reached a previous peak of 60.7p-per therm during the winter of 2018/19.

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Demands on the grid have forced coal-fired stations to be utilised at short notice to keep the lights on this month at a greater cost to the environment but also the system operator National Grid.

The gas shortfall, which has forced energy costs across Europe to balloon, is set to be reflected in household bills in future as consumers’ fixed price deals expire.

Homes are already grappling the effects of higher inflation – much of it a consequence of rising energy costs since economies got back in gear following COVID-19 disruption.

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Families fear energy price hike

While the Bank of England expects this period of rising prices to be temporary, Ofgem confirmed last month that the energy price cap on so-called default tariffs would rise by at least £139 from October, affecting 15 million families.

That was to take account of wholesale costs rising by 50% over six months despite warnings it could push an additional half a million homes into fuel poverty at a time when the Universal Credit uplift of £20 a week will have ended.

The failure of challenger suppliers – seven this year – can be attributed to wafer thin profit margins being eroded by rising energy costs with smaller companies also not having the capital behind them to fully hedge their positions.

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Britain’s climate reputation ‘on the line’

An Ofgem spokesman warned: “We do expect that gas prices will remain high for some time, unfortunately putting pressure on both customers and energy companies.”

Neil Lawrence, the regulator’s director of retail, added: “Although the news that a supplier going out of business can be unsettling, Utility Point and People’s Energy customers do not need to worry.

“Under our safety net we’ll make sure your energy supplies continue. If you are a domestic customer with credit on your Utility Point or People’s Energy account this is protected and you will not lose the money that is owed to you.

“Ofgem will choose a new supplier for you and while we are doing this our advice is to wait until we appoint a new supplier and do not switch in the meantime.

“You can rely on your energy supply as normal. We will update you when we have chosen a new supplier, who will then get in touch about your new tariff.”

Utility Point had accused Ofgem of playing a role in its collapse.

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The boss of Utility Point told Sky News that suppliers were undercharging for energy because of Ofgem rules

Chief executive Ben Bolt told Sky News earlier on Thursday: “Recent international and national circumstances have created a perfect storm of events in the energy market which has meant that Utility Point has not been able to find a buyer for its business.

“Wholesale energy prices have soared to record levels and with the added price cap on default tariffs, the costs of supplying energy have increased dramatically.

“With every supplier undercharging for energy means that the fair cost that the regulator was trying to encourage has in fact had the opposite effect.

“This mix of unfortunate circumstances and lack of commercialism in the industry made it impossible to continue.

“With great sadness, Utility Point will cease trading.

“Our priority is with our 200 colleagues in Poole and Bournemouth, who have fought hard in the face of tough challenges and helping 225,000 customers transfer to another energy provider with minimal disruption.”

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2024 review: Some of the year’s big moments in eight charts

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2024 review: Some of the year's big moments in eight charts

What a year 2024 was.

A massive election – well, two massive elections on either side of the Atlantic, and more elsewhere around the planet – followed by changes of government and plenty of economic milestones along the way. So let’s remind ourselves of some of the big moments of the year, in chart form.

We begin with the big economic picture. Growth. This time last year, the UK was (unbeknownst to us at the time) actually in recession. The news was only confirmed in the spring of this year, but for two successive quarters in the second half of last year, economic growth fell.

The UK's economy failed to grow in Q3 2024

What’s equally intriguing is what happened next: a rapid bounce-back as gross domestic product increased by more than expected in the first two quarters of the year. Since then, it has tailed off markedly, causing some consternation in the Treasury.

Indeed, an initial estimate of 0.1 per cent growth in the third quarter of 2024 was revised down to zero growth – stagnation.

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Still, interest rates are now finally on the way down. They were cut in August for the first time following the cost of living crisis, and are expected to fall further next year. However, the scale of those expected falls is considerably smaller now than before the Budget. Why? Because the government is planning to borrow and spend considerably more next year.

That wasn’t the only policy in the Budget. Alongside those increases in borrowing and spending, Chancellor Rachel Reeves decided to introduce some significant tax raises – chief among them a big increase in employers’ National Insurance contributions.

More on Budget 2024

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And while Labour insists this will not be visible on your pay check – and hence isn’t breaking their pre-election pledge – we will, as a nation, be paying considerably more in taxes as a result. Indeed, the tax burden, the total amount of tax incurred by the population as a percentage of GDP, is now heading up to the highest level on record. This is, it’s worth saying, a stark contrast with the costed measures Labour put in their manifesto.

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*There were two general elections in 1974 – in February and October

That brings us to the election itself – an election in which Labour rode to an extraordinary landslide, winning more than 400 seats for the first time since the glory days of Tony Blair. It represented an immense comeback for the party, following such a drubbing in 2019. However, there are some important provisos to note.

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Chief among them is the fact that the party won the smallest share of the vote of any winning party in the modern era. This was not a landslide victory in terms of overall popular support.

Among the issues that has resounded this year, both before the election and after, was migration. This time last year the data suggested that net migration into the UK had peaked at just over 750,000.

But then, last month, new data brought with it a shocking revision. In fact, the Home Office had both undercounted the number of people coming into the country and overcounted the number leaving. The upshot was a new figure: in fact 906,000 more people had entered than departed in the year to last summer. Not just a new record – a totally gobsmacking figure.

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The vast, vast majority of that migration was not the “small boats” so much has been made of but legal migration, more or less equally divided between work and study. It was to some extent the consequence of the post-COVID bounceback and, even more so, changes in government policy as post-Brexit migration rules came into force.

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Another issue which came to light throughout the year was something else: the leakiness of Britain’s sanctions regime with Russia. While government ministers like to boast about how this is the toughest regime on Russia in history, our analysis found that sanctioned British goods are routinely being shipped into Russia via its neighbours in the Caucasus and Central Asia.

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In a series of investigations, we tracked how this carousel works for the trade of cars, which get sent to countries like Azerbaijan before being shuffled around the Caucasus and entering Russia via Georgia and other routes. But that same carousel is likely being used for equipment like drone parts and radar equipment. We know it’s being sent to Russian neighbours. We know it’s ending up on the battlefield. The data tells a stark story about the reality of the sanctions regime – and helps illustrate how Russia is continuing to keep its forces armed and equipped with components from the West.

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Pizza Hut restaurant operator races to finalise new ownership

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Pizza Hut restaurant operator races to finalise new ownership

The operator of nearly 150 Pizza Hut restaurants in the UK is in advanced talks with potential buyers as it races to wrap up a deal to secure its future.

Sky News has learnt that Heart With Smart (HWS), the US-owned brand’s biggest UK franchisee, is aiming to select a preferred bidder in January after weeks of talks with suitors.

Sources close to the process said a range of trade and financial buyers had expressed interest in acquiring a large stake in the dine-in chain.

In November, Sky News revealed that HWS had begun approaching potential bidders as it sought to mitigate the impact of tax hikes announced in the previous month’s Budget.

HWS, which operates roughly 140 Pizza Hut restaurants, is working with Interpath Advisory on the process.

The company, which was previously called Pizza Hut Restaurants, employs about 3,000 people, making it one of the most significant operators in Britain’s casual dining industry.

It is owned by a combination of Pricoa and the company’s management, led by chief executive Jens Hofma.

They led a management buyout reportedly worth £100m in 2018, with the business having previously been owned by Rutland Partners, a private equity firm.

HWS licenses the Pizza Hut name from Yum! Brands, the American food giant which also owns KFC.

Insiders told Sky News last month that the increases to the national living wage and employers’ national insurance contributions (NICs) unveiled in the budget by Rachel Reeves, the chancellor, would add approximately £4m to HWS’s annual costs – equivalent to more than half of last year’s earnings before interest, tax, depreciation and amortisation.

The structure of a takeover or capital injection was unclear on Monday, although the last eight weeks have seen a string of bleak warnings from the hospitality industry.

Even before the budget, restaurant operators were feeling significant pressure, with TGI Fridays collapsing into administration before being sold to a consortium of Breal Capital and Calveton.

Sky News also revealed during the autumn that Pizza Express had hired investment bankers to advise on a debt refinancing.

HWS operates all of Pizza Hut’s dine-in restaurants in Britain, but has no involvement with its large number of delivery outlets, which are run by individual franchisees.

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Accounts filed at Companies House for HWS4 for the period from 5 December 2022 to 3 December 2023 show that it completed a restructuring of its debt under which its lenders agreed to suspend repayments of some of its borrowings until November next year.

The terms of the same facilities were also extended to September 2027, while it also signed a new 10-year Pizza Hut franchise agreement with Yum Brands which expires in 2032.

“Whilst market conditions have improved noticeably since 2022, consumers remain challenged by higher-than-average levels of inflation, high mortgage costs and slow growth in the economy,” the accounts said.

It added: “The costs of business remain challenging.”

Pizza Hut opened its first UK restaurant in the early 1970s and expanded rapidly over the following 15 years.

In 2020, the company announced that it was closing dozens of restaurants, with the loss of hundreds of jobs, through a company voluntary arrangement (CVA).

At that time, it operated more than 240 sites across the UK.

HWS declined to comment.

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Almost 170,000 retail jobs lost in 2024 – and there could be even more next year

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Almost 170,000 retail jobs lost in 2024 - and there could be even more next year

Almost 170,000 retail workers lost their jobs this year after the collapse of major high street chains, according to data.

It is the highest since more than 200,000 jobs in the sector were lost in 2020 in the aftermath of the COVID pandemic, which forced retailers to shut their stores during lockdowns.

The figures, compiled by the Centre for Retail Research, show a total of 169,395 retail jobs were lost in the 2024 calendar year to date – up 49,990 – an increase of 41.9% – compared with 2023.

It said its latest analysis showed the number of job losses spiked amid the collapse of major chains such as Homebase and Ted Baker.

Around a third of all retail job losses in 2024, 33% or 55,914 in total, resulted from the collapse of businesses, with 38 major retailers going into administration, including other household names such as Lloyds Pharmacy, The Body Shop, and Carpetright.

The rest were through “rationalisation”, as part of cost-cutting programmes by large retailers or small independents choosing to close their stores for good, according to the centre.

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File pic: PA

Professor Joshua Bamfield, director of the Centre for Retail Research, said: “The comparatively low figures for 2023 now look like an anomaly, a pause for breath by many retailers after lockdowns if you like.

“The problems of changed customer shopping habits, inflation, rising energy costs, rents and business rates have continued and forced many retailers to cut back even more strongly in 2024.”

Independent retailers, which are generally small businesses with between one and five stores, shed 58,616 jobs in total during the year.

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Experts said 2025 is expected to be another challenging year for high street firms, with an increase in national insurance contributions as well as a reduction in discounts for business rates – the property tax affecting high street firms.

The current 75% discount to business rates – due to end on 31 March 2025 – will be replaced by a less generous discount of 40%, with the maximum discount remaining at £110,000.

Alex Probyn, president of property tax at real estate adviser Altus Group, said: “The cut in the business rates discount from 1 April will disproportionately affect independent retailers who will see their bills rise on average by 140% adding an extra £5,024 for the average shop.”

Altus forecasts have predicted the change will save the Treasury money but cost the retail sector an extra £688m.

The British Retail Consortium has also predicted that an increase in employer national insurance contributions and a reduction in the threshold at which firms start paying will create a £2.3bn bill for the sector.

Professor Bamfield has predicted as many as 202,000 jobs could be lost in the sector in 2025.

“By increasing both the costs of running stores and the costs on each consumer’s household it is highly likely that we will see retail job losses eclipse the height of the pandemic in 2020,” he added.

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