The FCC is trying to stop robocalls, but the scammers won’t disappear

Published

3 years ago

September 18, 2021

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From fake social security calls to scammers impersonating Apple or Amazon, anyone with a cellphone or landline is no stranger to robocalls.

For decades, robocall scammers have graced phones and voicemails across the nation. Between June 2020 and 2021 these scams affected more than 59 million people who lost a combined $29.8 billion, according to phone number identification app Trucaller. Some robocallers look to sell legal products like a car warranty or new roof through illegal means, while others will steal your social security number or credit card.

In an effort to curb this longstanding problem, the Federal Communications Commission is requiring voice service providers to implement caller ID authentication standards via a set of industry rules known as STIR/SHAKEN. The FCC required large carriers like AT&T, Verizon and T-Mobile to implement the standards by June 30, though smaller carriers, with under 100,000 customers, have an extension.

Simultaneously, voice service providers must submit a plan highlighting their robocall mitigation efforts in a recently launched database. If the plan isn’t in the database beginning Sept. 28, carriers will have to stop accepting calls from those providers.

STIR/SHAKEN is a good start to ending this ever-evolving issue of robocalls, and, while the updates will slow scammers down, experts say they won’t disappear.

“It’s a game of Whac-A-Mole,” said Paul Schmitt, a research computer scientist at the University of Southern California’s Information Sciences Institute. “Robocallers will find other ways to do what they want to do.”

What is STIR/SHAKEN?

STIR/SHAKEN refers to the set of industry rules requiring voice providers to authenticate that the call people receive is from the number displayed.

Attestation is the framework used for determining the legitimacy of the caller. It acts as a virtual signature indicating how confident a provider is that a caller is allowed to use a specific phone number. It’s broken down into three levels based on how much information the providers know about the caller, with the lowest level meaning the provider can verify where the call came from, but not the caller ID.

STIR/SHAKEN puts pressure on domestic carriers to increase their protected technology, create a database and will likely push illegal domestic robocalls out of the country, said Scott White, director of George Washington University’s cybersecurity program and cyber academy.

While it makes it harder to spoof or use false caller ID information to scam you, it’s not foolproof. The technology verifies that the original number is what shows up for the consumer, but scammers can falsify the number from the get-go. The system does not work on landlines.

When signing a call, some providers use the highest attestation without proper due diligence, said Josh Bercu, vice president of policy and advocacy at USTelecom, a trade group representing telecom companies. If the industry gets evidence of that, the provider could lose their ability to sign or attest.

“The industry hates these calls,” said Bercu. “We want to protect our subscribers, we’re doing everything we can and the impact is starting to really show itself.”

Fighting evolving robocalls

While STIR/SHAKEN can help crack down at home, the FCC has little jurisdiction abroad where many calls originate. The agency can work with international partners to catch scammers, but some countries won’t cooperate. Robocalls reel in billions of dollars in profits every year and many have found ways to use artificial intelligence or data to create targeted lists for scamming.

Some overseas scammers will purchase a block of numbers to make calls and disappear. Domestic scammers may use recent changes as an opportunity to move operations abroad where there’s less oversight, White added. Gateway carriers serve as the main form of entry into the U.S. for foreign calls but many operate outside the U.S.

The biggest issue is that robocalls are evolving faster than legislation can keep up, said White.

Next steps to ending robocalls

Robocalls are decreasing. In August, Americans received roughly 4.1 billion robocalls, down 4.4% from July, which decreased 4.8% from June, according to data from YouMail, a company that creates robocall blocking software.

YouMail is one of several third-party companies like Truecaller, RoboKiller and Hiya that offer spam-blocking software. YouMail’s CEO Alex Quilici, said the company can match audio to find repeat offenders, but only when they leave a voicemail.

Large telecom companies offer customers their own robocall blocking apps, with features like caller ID identification, personal blocklists and a number change. Some of these features cost customers an additional fee depending on their plan and provider.

A Verizon spokesperson said the company recently launched a social media campaign with a tech influencer to help consumers spot robocalls. Efforts to mitigate robocalls have led to 500 million fewer calls per month, they added. An AT&T spokesperson said the company labels 1 billion robocalls a month. T-Mobile verifies more than 300 million calls every weekday, a spokesperson said.

Bercu, the USTelecom VP, is working with both providers and the government on tracing back suspicious calls to shut down scammers. Another step is getting other countries to sign onto STIR/SHAKEN, said Eric Burger, a research professor of computer science at Georgetown University.

Despite concerns about its effectiveness, STIR/SHAKEN is not worthless legislation, said White. The process can help companies and the government do better analytics and gather information to use for the next attack.

“The people complained, and the government responded,” he said. “That’s what you want to see in a democracy.”

Technology

Anne Wojcicki has a new offer to take 23andMe private, this time for $74.7 million

Published

19 hours ago

February 21, 2025

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Anne Wojcicki has a new offer to take 23andMe private, this time for .7 million

Anne Wojcicki attends the WSJ Magazine Style & Tech Dinner in Atherton, California, on March 15, 2023.

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23andMe CEO Anne Wojcicki and New Mountain Capital have submitted a proposal to take the embattled genetic testing company private, according to a Friday filing with the U.S. Securities and Exchange Commission.

Wojcicki and New Mountain have offered to acquire all of 23andMe’s outstanding shares in cash for $2.53 per share, or an equity value of approximately $74.7 million. The company’s stock closed at $2.42 on Friday with a market cap of about $65 million.

The offer comes after a turbulent year for 23andMe, with the stock losing more than 80% of its value in 2024. In January, the company announced plans to explore strategic alternatives, which could include a sale of the company or its assets, a restructuring or a business combination.

Shares of Hims & Hers tumble 23% after FDA says semaglutide is no longer in shortage

Published

22 hours ago

February 21, 2025

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Hims & Hers

Shares of Hims & Hers Health tumbled more than 23% on Friday after the U.S. Food and Drug Administration announced that the shortage of semaglutide injection products has been resolved.

Semaglutide is the active ingredient in Novo Nordisk‘s blockbuster weight loss drug Wegovy and diabetes treatment Ozempic. Those medications are part of a class of drugs called GLP-1s, and demand for the treatments has exploded in recent years. As a result, digital health companies such as Hims & Hers have been prescribing compounded semaglutide as an alternative for patients who are navigating volatile supply hurdles and insurance obstacles.

Compounded drugs are custom-made alternatives to brand-name drugs designed to meet a specific patient’s needs, and compounders are allowed to produce them when brand-name treatments are in shortage. The FDA doesn’t review the safety and efficacy of compounded products.

Hims & Hers began offering compounded semaglutide to patients in May, and it owns compounding pharmacies that produce the medications.

Compounded medications are typically much cheaper than their branded counterparts. Hims & Hers sells compounded semaglutide for less than $200 per month, while Ozempic and Wegovy both cost around $1,000 per month without insurance.

Tesla recalls more than 375,000 vehicles in U.S. due to failing power-assisted steering systems

Published

22 hours ago

February 21, 2025

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Tesla recalls more than 375,000 vehicles in U.S. due to failing power-assisted steering systems

Tesla models Y and 3 are displayed at a Tesla dealership in Corte Madera, California, on Dec. 20, 2024.

Justin Sullivan | Getty Images

Tesla is voluntarily recalling 376,241vehicles in the U.S. to correct an issue with failing power-assisted steering systems, according to records posted to the website of the U.S. National Highway Traffic Safety Administration.

In a safety recall report posted on the NHTSA website, Tesla said the recall includes Model 3 and Model Y vehicles that were manufactured for sale in the U.S. from Feb. 28, 2023, to October 11, 2023, and that were equipped with a certain older software release.

The records said printed circuit boards in the steering systems in affected vehicles could become overstressed, causing the power-assist steering to fail in some cases when a Tesla vehicle rolled to a stop and then accelerated.

When electronic power-assist steering systems fail in a Tesla, drivers need to exert more force to steer their cars, which can increase the risk of a collision.