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Operators who handle 999 emergency calls are set to join a BT Group walkout on Thursday.

The Communication Workers Union (CWU), which represents BT workers, had previously agreed to exempt 999 staff from the strike action – but had changed its position after “widespread outrage at the company’s refusal to negotiate”.

Further walkouts are currently planned to take place on 10, 20 and 24 October amid warnings of what could be a “dangerous dispute for many”.

Around 500 emergency call handlers will walk out for the first time as they join their colleagues.

BT told Sky News it has “up to 150 call handlers on shift at any one time in our 999 contact centres and we would look to maintain those levels by redeploying colleagues”.

The company added it will have “experienced agency teams” working on strike days and “expect a number of our colleagues” will also attend work as normal.

It has also “been training colleagues” to “fill gaps from any absences”.

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The strikes are set to include the 30,000 Openreach engineers and 10,000 BT call centre workers who have taken action in previous months.

Action has been taken in opposition to BT Group management’s offer of a flat-rate pay rise of £1,500.

BT said it awarded a pay increase to its team member and frontline colleagues of £1,500, which it said represents a pay rise of around 5% on average and 8% for the lowest paid.

‘999 operators are using food banks’

The CWU said in the context of RPI inflation levels already hitting 11.7% this year, the offer is a “dramatic real-terms pay cut”.

CWU general secretary Dave Ward said “repeated attempts to initiate discussions” was declined by “a management who clearly believe they are above negotiating a fair deal for people who make massive profits for them”.

He added: “999 operators are using food banks, they’re worried about the cost of living and are being stretched to the limit.”

CWU deputy general secretary Andy Kerr said: “Time and time again we have asked for negotiations to resolve what may well be a dangerous dispute for many, only to be ignored by a senior management that could not be less interested in addressing the anger that exists in their workplaces.”

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How would a squeeze on benefits affect people?

A BT Group spokesperson said: “We know that our colleagues are dealing with the impacts of high inflation and, whilst we respect the right of colleagues to take industrial action, we are profoundly disappointed that the CWU is prepared to take this reckless course of action by including 999 services in strikes.

“We will do whatever it takes to protect 999 services – redeploying our people to the most important priority is a normal part of BT Group operations.

“We made the best pay award we could in April and we have held discussions with the CWU to find a way forward from here.

“In the meantime, we will continue to work to minimise any disruption and keep our customers and the country connected.”

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McIlroy wins Masters to complete career Grand Slam – follow latest reaction

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Rory McIlroy claims career Grand Slam with US Masters win

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Rory McIlroy claims career Grand Slam with US Masters win

Rory McIlroy has completed a career Grand Slam in golf with his win at the US Masters tournament.

The Masters was the last major tournament left for McIlroy to complete the modern golf Grand Slam – a feat only five others have managed before him.

McIlroy, who was making his 11th attempt at completing the Grand Slam, faced off Justin Rose in a sudden-death playoff to decide the Masters champion, after they finished tied on 11 under at the end of regulation on Sunday.

Rory McIlroy, of Northern Ireland, reacts after winning in a playoff against Justin Rose after the final round at the Masters golf tournament, Sunday, April 13, 2025, in Augusta, Ga. (AP Photo/Julia Demaree Nikhinson)
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McIlroy reacts as he wins. Pic: AP

Rory McIlroy, of Northern Ireland, reacts after winning in a playoff against Justin Rose after the final round at the Masters golf tournament, Sunday, April 13, 2025, in Augusta, Ga. (AP Photo/Julia Demaree Nikhinson)
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McIlroy reacts after winning against Justin Rose at the Masters. Pic: AP

“It’s my 17th time here and I started to wonder if it would ever be my time,” McIlroy said just before slipping on the Green Jacket during the presentation ceremony.

“I’m just absolutely honoured and thrilled and just so proud to be able to call myself a Masters champion.”

McIlroy had missed his six-foot putt for par, a bogey which dropped him back to 11 under, where he joined Rose – leading to a dramatic play-off between the two.

Only five other golfers have been able to complete a career Grand Slam, including Tiger Woods, Jack Nicklaus, Gary Player, Ben Hogan and Gene Sarazen.

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Pic: AP
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Pic: AP

McIlroy is a two-time winner of the PGA Championship, claiming the prize in 2012 and 2014.

The 35-year-old also won his first major title, the US Open, in 2011, and won The Open Championship in 2014.

How did McIlroy get to the victory?

McIlroy recovered from losing his overnight two-shot advantage with an opening-hole double bogey to initially take control at Augusta National, only to blow a four-shot lead over his closing six holes.

The world No 2 bogeyed the last to close a one-over 73 and slip back to 11 under alongside Rose, who overturned a seven-stroke deficit and posted a stunning final-round 66 to force a play-off.

The players returned to the 18th for the play-off, where McIlroy made amends for his 72nd-hole blunder by firing a stunning approach to within three feet of the pin and making the birdie putt required for a life-changing win.

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Race to keep British Steel furnaces running with last-minute efforts to secure raw materials under way

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Race to keep British Steel furnaces running with last-minute efforts to secure raw materials under way

Last-minute efforts to keep British Steel operating are to be carried out today, as the plant races to secure a supply of raw materials.

The Department for Business and Trade said officials are working to secure supplies of materials, including coking coal, to keep British Steel operational, as well as to ensure all staff will be paid.

It added that setting up new supply chains was “crucial” as a fall in blast furnace temperature could risk “irreparable damage to the site, with the steel setting and scarring the machinery”.

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British Steel: What happens next?

Companies including Tata – which ran the now-closed Port Talbot steelworks – and Rainham Steel have offered managerial support and materials to keep the Lincolnshire site running.

Business Secretary Jonathan Reynolds said in a statement that “when I said steelmaking has a future in the UK, I meant it”.

“Steel is vital for our national security and our ambitious plans for the housing, infrastructure and manufacturing sectors in the UK,” he added.

“We will set out a long-term plan to co-invest with the private sector to ensure steel in the UK has a bright and sustainable future.”

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British Steel Ltd steelworks in Scunthorpe, North Lincolnshire
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Unions said Jingye decided to cancel orders of key materials for the steelworks

Earlier this month, unions said the steelwork’s owner, Chinese company Jingye, decided to cancel future orders for the iron ore, coal and other raw materials needed to keep the furnaces running.

It meant the Scunthorpe plant had been on course to close down by May, bit it sparked urgent calls for government intervention.

Emergency legislation was passed on Saturday bringing the steelworks into effective government control, and officials were on site as soon as the new legislation came into force.

However, the business secretary has warned that does not mean the plant is guaranteed to survive.

Appearing on Sky News’ Sunday Morning With Trevor Phillips, Mr Reynolds also said he would not bring a Chinese company into the “sensitive” steel sector again.

“I don’t know… the Boris Johnson government when they did this, what exactly the situation was,” he added. “But I think it’s a sensitive area.”

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‘I wouldn’t bring a Chinese company into our steel sector’

Jingye stepped in with a deal to buy British Steel’s Scunthorpe plant out of insolvency in 2020, when Mr Johnson was prime minister.

The minister added that while The Steel Industry (Special Measures) Bill stops short of the full nationalisation of British Steel, “to be frank, as I said to parliament yesterday, it is perhaps at this stage the likely option”.

The Conservatives accused the government of acting “too late” and implementing a “botched nationalisation” after ignoring warnings about the risk to the steelworks.

Read more:
A sticking plaster, not a solution: What next for British Steel?
How Trump, China and Reform all played their part

Shadow business secretary Andrew Griffith said: “The Labour Government have landed themselves in a steel crisis entirely of their own making.

“They’ve made poor decisions and let the unions dictate their actions.”

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