More than 20 former patients or their relatives have revealed how they were “treated worse than animals” and failed by the “awful” care they received at mental health hospitals for teenagers.
Testimonies gathered in an investigation by Sky News raise repeated allegations of over-restraint and inadequate staffing which youngsters say left people at increased risk of self-harm.
Patients described being left in rooms with blood on the walls, and accuse staff of failing to prevent them from hurting themselves.
The mother of one girl, who wishes to remain anonymous, said that patients were “treated worse than animals” with many subjected to “clear trauma, pain and suffering”.
The allegations stretch back more than a decade, impacting teenagers being treated for serious mental health issues by a single provider – The Huntercombe Group – paid for by the NHS.
Sky News has presented its findings to the Department of Health, which described the allegations as “deeply concerning”.
Repeated claims of over restraint
Sky News spent months tracing the group, most of who don’t know each other, in a joint investigation with The Independent.
Eighteen-year-old Alice Sweeting, who was in Huntercombe’s Maidenhead unit for 14 months until autumn last year, told us: “No one’s going to get better in that environment.
“I think it’s awful. It shouldn’t be open. I don’t know why they’re still running.”
At least three of the former patients we spoke to revealed they have been diagnosed with post-traumatic stress disorder (PTSD) since leaving the units – with their treatment at the hospital contributing to the diagnosis.
Amber Rehman, 18, said the time she spent in the unit made her mental health condition “much worse”.
“It hasn’t stopped. Every day, guaranteed. It’s been going through my head more than anything else,” she said.
“I just want to move on.”
Reviews criticise ‘coercive’ restraint
Sky News has seen independent reviews – commissioned by The Huntercombe Group – which raise concerns into the care of three of the young people we’ve spoken to. Two of the reports describe the use of restraint as “coercive”.
We can also reveal the NHS has paid The Huntercombe Group nearly £190m since 2015 to provide adolescent mental health inpatient services, despite repeated criticisms about the standard of care patients have been receiving in its units.
A Department of Health and Social care spokesperson said: “The allegations of mistreatment that have been raised are deeply concerning.
“We take these reports very seriously and are investigating the concerns raised and are working with NHS England and the CQC (Care Quality Commission) to ensure all mental health inpatient settings are providing the standard of care we expect.”
Former Children’s Commissioner Anne Longfield, who is chairing an independent review of inpatient mental health care in England, described the allegations as “barbaric” and called on the CQC to re-inspect the units “urgently” and speak to the youngsters we’ve interviewed.
Police investigate death of patient
The Huntercombe Group was taken over by Active Care Group at the end of last year. Two months after the takeover, a patient died at the group’s unit in Maidenhead, now called Taplow Manor, with Thames Valley police currently investigating.
Taplow Manor and another unit in Staffordshire remain open. Three other children’s mental health units which were part of The Huntercombe Group have closed.
Dr Sylvia Tang, who was CEO of The Huntercombe Group since June 2020 and is now CEO of Active Care Group, said: “The death of a young person at Taplow Manor in February 2022 was a tragic and sad event.
“We have already taken steps to make improvements to the service and remain committed to providing the best possible care for our patients. Our sincere condolences go out to the young person’s parents and all who have been affected.”
In response to our dossier of concerns raised by former patients, Dr Tang said: “At the time most of these incidents are alleged to have taken place, the Active Care Group, did not own the facilities at which they are purported to have happened.
“ACG acquired 12 of The Huntercombe Group services in December 2021 (including the brand), and previous owners retain all the legal entities and associated records for these facilities prior to their acquisition.
“The current group is therefore unable to comment on the services provided prior to this date.”
Active Care Group says it has “robust” processes in place.
The previous owners of The Huntercombe Group – Elli Investments Group – told Sky News: “We regret that these hospitals and specialist care services, which were owned and independently managed by The Huntercombe Group, failed to meet the expected standards for high quality care.”
An NHS spokesperson said: “The NHS has repeatedly made clear that all services must provide safe, high-quality care and deliver on the commitments in their contracts.
“We continue to work closely with the CQC to monitor, identify and take appropriate action where it is needed.”
Specialist search teams, police dogs and divers have been dispatched to find two sisters who vanished in Aberdeen three days ago.
Eliza and Henrietta Huszti, both 32, were last seen on CCTV in the city’s Market Street at Victoria Bridge at about 2.12am on Tuesday.
The siblings were captured crossing the bridge and turning right onto a footpath next to the River Dee in the direction of Aberdeen Boat Club.
Police Scotland has launched a major search and said it is carrying out “extensive inquires” in an effort to find the women.
Chief Inspector Darren Bruce said: “Local officers, led by specialist search advisors, are being assisted by resources including police dogs and our marine unit.”
Aberdeenshire Drone Services told Sky News it has offered to help in the search and is waiting to hear back from Police Scotland.
The sisters, from Aberdeen city centre, are described as slim with long brown hair.
Police said the Torry side of Victoria Bridge where the sisters were last seen contains many commercial and industrial units, with searches taking place in the vicinity.
The force urged businesses in and around the South Esplanade and Menzies Road area to review CCTV footage recorded in the early hours of Tuesday in case it captured anything of significance.
Drivers with relevant dashcam footage are also urged to come forward.
CI Bruce added: “We are continuing to speak to people who know Eliza and Henrietta and we urge anyone who has seen them or who has any information regarding their whereabouts to please contact 101.”
Britain’s gas storage levels are “concerningly low” with less than a week of demand in store, the operator of the country’s largest gas storage site said on Friday.
Plunging temperatures and high demand for gas-fired power stations are the main factors behind the low levels, Centrica said.
The UK is heavily reliant on gas for its home heating and also uses a significant amount for electricity generation.
As of the 9th of January 2025, UK storage sites are 26% lower than last year’s inventory at the same time, leaving them around half full,” Centrica said.
“This means the UK has less than a week of gas demand in store.”
The firm’s Rough gas storage site, a depleted field off England’s east coast, makes up around half of the country’s gas storage capacity.
Glasgow has been a city crying out for solutions to a devastating drugs epidemic that is ravaging people hooked on deadly narcotics.
We have spent time with vulnerable addicts in recent months and witnessed first-hand the dirty, dangerous street corners and back alleys where they would inject their £10 heroin hit, not knowing – or, in many cases, not caring – whether that would be the moment they die.
“Dying would be better than this life,” one man told me.
It was a grim insight into the daily reality of life in the capital of Europe’s drug death crisis.
Scotland has a stubborn addiction to substances spanning generations. Politicians of all persuasions have failed to properly get a grip of the emergency.
But there is a new concept in town.
From Monday, a taxpayer-funded unit is allowing addicts to bring their own heroin and cocaine and inject it while NHS medical teams supervise.
It may be a UK-first but it is a regular feature in some other major European cities that have claimed high success rates in saving lives.
Glasgow has looked on with envy at these other models.
One supermarket car park less than a hundred metres from this new facility is a perfect illustration of the problem. An area littered with dirty needles and paraphernalia. A minefield where one wrong step risks contracting a nasty disease.
It is estimated hundreds of users inject heroin in public places in Glasgow every week. HIV has been rife.
The new building, which will be open from 9am until 9pm 365 days a year, includes bays where clean needles are provided as part of a persuasive tactic to lure addicts indoors in a controlled environment.
There is a welcome area where people will check in before being invited into one of eight bays. The room is clinical, covered in mirrors, with a row of small medical bins.
We were shown the aftercare area where users will relax after their hit in the company of housing and social workers.
The idea is controversial and not cheap – £2.3m has been ring-fenced every year.
Authorities in the city first floated a ‘safer drug consumption room’ in 2016. It failed to get off the ground as the UK Home Office under the Conservatives said they would not allow people to break the law to feed habits.
The usual wrangle between Edinburgh and London continued for years with Downing Street suggesting Scotland could, if it wanted, use its discretion to allow these injecting rooms to go ahead.
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The stalemate ended when Scotland’s most senior prosecutor issued a landmark decision that it would not be in the public interest to arrest those using such a facility.
One expert has told me this new concept is unlikely to lead to an overall reduction in deaths across Scotland. Another described it as an expensive vanity project. Supporters clearly disagree.
The question is what does success look like?
The big test will be if there is a spike in crime around the building and how it will work alongside law enforcement given drug dealers know exactly where to find their clients now.
It is not disputed this is a radical approach – and other cities across Britain will be watching closely.