A Labour MP has told Sky News she had her bank account targeted by scammers three times in three weeks.
Carolyn Harris, who represents Swansea East and is deputy leader of Welsh Labour, said she went through four debit cards in a month after the raft of fraudulent transactions.
And she is worried more vulnerable customers will not know when cash is being taken from their accounts, or have access to their money when their cards are cancelled, if they don’t use mobile banking apps.
The saga began on a Thursday in September when Ms Harris started receiving texts asking her to authorise payments, ranging from £300 to £1,500, which she continually declined.
“I phoned the bank that night and told them I thought someone was trying to scam me,” she said. “I waited quite a long time to speak to the fraud team, then I got cut off.”
Two days later when shopping in Swansea, the MP was alerted to a problem with her account again.
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“I bought one thing with my card and it was fine, but when I went to the market to buy fruit and meat, my card got declined,” she said.
“So I went to the cash point to get money out and it got declined again.”
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Ms Harris headed inside the bank to get advice, but after a long queue, she was told any queries had to go through the fraud team – meaning another 40 minute wait on the phone to speak to the department.
“The person wasn’t very nice if I am honest and only wanted one word answers,” she said.
“After a quite fraught conversation, they said I had been scammed, they cancelled my card and promised another would be delivered five days later, which it was.”
But the Labour politician was soon hit again by another scammer.
‘I was stuck in London without any money’
“I’d had my new card for three days and was sat in my flat in London on a Sunday night before heading into parliament the next morning,” said Ms Harris.
“I took a look at my account to see if money that had been taken before had been refunded and I saw more transactions.
“I was worried, I was stuck in London without any money as I only had my card, so couldn’t get anything.”
Another phone call and another cancelled card later, she was thankfully able to download her new card onto her phone so she could use it straight away, while the physical version would be sent to her home by the end of the week.
But her scamming experience wasn’t over yet.
“Roll on another two weeks and I am lying on a sun lounger on holiday in Portugal,” she said. “And there are even more transactions, this time all going to either Facebook or in foreign currencies.”
Back on the phone to the bank and it appeared the scammers had managed to set up standing orders from her account, meaning she wasn’t even notified of the amounts going out.
“That’s three weeks, three lots of scams, and four cards in a month,” she said. “And [the bank] had no idea at all how it happened, no-one seems to know.”
Image: Ms Harris mentioned her experience to a Home Affairs Committee about policing priorities
Ms Harris told the Home Affairs Committee that she called the police on her return to the UK, as not only had scammers targeted her, but they’d also targeted one of her staff members, which she thought was suspicious.
“They came to see me, but they can’t do anything at all,” she said. “Don’t get me wrong, my local force are brilliant, but all these transactions were happening abroad and they aren’t able to sort this.”
For Ms Harris, it was a case of inconvenience, needing to get the new cards and update details for her subscriptions, like Netflix, Amazon and her car tax.
But she is concerned that not everyone would be in the same position.
“I had an app on my phone so I could check transactions and I was able to download a new card onto my phone too,” she said. “There is no way on God’s earth some pensioners would be able to do that.
“Even my husband doesn’t have an app on his phone and doesn’t check… and he doesn’t think that is abnormal.
“If it happened to my mother, she wouldn’t know until the bank statement came the next month or until her card got declined.
“And when I was on holiday, I asked if I could go into a branch with a passport and get money out and they said no. What would she have done?”
‘There has to be a better way’
The Labour MP said it made her worry even more about local high street branches closing down, adding: “Technology is a wonderful thing, but only if you are up to date with it.”
She said “there has to be a better way” for banks to stop fraud happening in the first place and making their customers aware if they aren’t online or using mobile banking.
“I remember booking three flights once and when I went online to book another two… my card got declined and I got a phone call, so the technology is there,” she said.
“Banks have to get better at telling people.”
Action Fraud has published advice on how to protect yourself and your account:
• Don’t throw out anything with your name, address or financial details without shredding it first • Don’t leave things like bills lying around for others to look at • Never reveal your full password, login details or account numbers to anyone who contacts you through an unsolicited call or email • Ask any caller to give you a main switchboard number, or hang up and call your bank back on the legitimate phone number printed on your bank statements • Check your statements carefully and reporting anything suspicious to the financial institution concerned.
It’s slow going – navigating around sheer drops on a road scattered with rocks and boulders. But after three hours, we start to see the first signs of the disaster that, within minutes, plunged this region into darkness.
Image: Last month’s earthquake killed some 2,000 people and was one of the worst Afghanistan has seen
We are driving into Wadir, a village in Nurgal District, where everyone we meet has lost someone. The earthquake, which struck around midnight, killed many in their sleep here, especially women and children.
Standing by a makeshift graveyard peppered with white flags and gravestones, we meet little Rahmanullah. He’s eight but looks much younger, and his glassy eyes look heavy with grief.
His fragile, tiny hands point to the grave where his six-year-old brother Abouzar is buried. He was sleeping alongside him.
Image: The earthquake struck around midnight and killed many in their sleep
The only reason Rahmanullah survived was because his older sibling, Saied Rahman, was able to pull him out.
“I was asleep when I heard a crash,” Rahmanullah tells me. “My brother said ‘it’s an earthquake, get up, or the building will fall on you’.
“He took my hand and pulled me out, put me on some wood, and said, ‘get out quick’.”
Image: Saied Rahman pulled Rahmanullah from his home during the quake
Rahmanullah takes us up a steep hill to show us what remains of his home.
On the edge of a vast drop, it is now a mound of rubble – only a broken bed and shoes left behind.
Image: Rahmanullah (pictured) lost his younger brother Abouzar after the earthquake in Wadir
The earthquake killed some 2,000 people and was one of the worst Afghanistan has seen. And it came at an already desperate time for Afghans – with an economic crisis, rising unemployment, drought and malnutrition.
Image: The quake’s epicentre was near the city of Jalalabad
In Afghanistan, there has been a seemingly endless cycle of hunger and displacement. Compounding those problems since the Talibantook control in 2021, aid has dropped off a cliff.
This year, the US cut almost all of its funding to the country, and it’s had a massive impact.
Nearly everyone we spoke to in this region praised the speed and effectiveness of the Taliban response – the government sending in helicopters to evacuate the injured and the dead.
White tents have sprouted up next to each affected village too – a sign international aid was able to get to these far-flung communities against the odds.
But winter is coming, and sickness is starting to spread. In Andarlackhak, we meet Ajeebah. She’s keen to speak to us in private, in the tent she now calls home.
She married at 10 years old and went on to have 10 children. But five of them died in the quake – three-year-old Shabhana, seven-year-old Wali Khan, nine-year-old twins Razimah and Nasreen, and 13-year-old Saleha.
Image: Ajeebah, with her niece Zarmina, 22, daughter Asiya, 8, and son Abdul Raziq, 11
Their mother is clearly still processing the immense, almost unimaginable loss.
“I don’t want to bury them. What could I do?” she says. “I can’t keep them outside. But I don’t want to put them in a graveyard.”
Outside, dozens of children are playing, many orphaned by the disaster.
Image: Children, many of whom are orphaned, are living in tents
Malnutrition is a major issue in Afghanistan and keeping these children fed will be an overwhelming burden in the months ahead.
With women unable to work under the Taliban and a struggling economy, families were already in dire straits.
Mohammad Salem, who’s 45, has injured his foot. And he’s deeply worried about the months ahead.
“We don’t have anything for winter,” he said. “The snow is coming, and our children are living in tents.
“They’re lying in the dirt. We don’t have any shelter for the future. Everything we had is destroyed.”
Image: Mohammad Salem injured his foot and is deeply worried about the months ahead
The Taliban forbids physical contact between men and women who are not family members, even in emergencies. That raised fears some women would be left without help.
However, the villagers we spoke to praised the rescue efforts and said female aid workers were able to reach them.
But what hangs over every community in these deep and now scarred valleys is the fear of the hardships to come and the realisation that their communities, their families, have been changed forever.
There is a loud boom, the noise of an explosion, followed by the rat-a-tat of automatic gunfire.
Another explosion, more distant. A sign on the wall warns people against snipers. And all around us is the rubble of destruction.
Welcome to Tel al-Hawa, once one of the most affluent suburbs of Gaza City. Now wrecked, uninhabitable and destroyed.
Like so much of Gaza – and like all the places we drove through to get here – it is a wasteland. Buildings reduced to rubble, with a layer of dust covering everything.
The only people you see are Israeli soldiers.
Throughout my day in Gaza, I didn’t see a single Gazan.
Partly that’s because we were there with the Israeli military, who controlled all our movements. Partly it’s because places like this have been so completely wrecked that everyone has fled.
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I came here on Friday afternoon, along with journalists from a variety of media outlets from around the world.
Because here, amid the dust and debris, everything is bleak and threatening. Everywhere you look there is devastation. The filaments of war are everywhere.
The soundscape is military. There are the roars of explosions, bursts of gunfire, the buzz of drones, the clatter of troops crunching through rubble and the roar of the engines that power tanks and armoured personnel carriers (APCs).
But every now and then there is silence. No birdsong, no gentle chatter. Nothing. It is unsettling.
Image: IDF soldiers escort our correspondent throughout the city
The proof that people ever lived here is strewn around, as if a plane has crashed. There are scraps of everyday life – a milk carton, a phone cable, a shoe. A red toy car.
And curiously, amid all this horror, there is a bouquet of red roses. They are artificial, of course, but they lie in the street, dusty and forgotten. What were they for? A party, a wedding? Or just to brighten up a home that has now been blown away.
Booby traps, snipers on roofs
We spoke to Israeli military officials, who told us they had only recently taken control of this area.
The picture they paint of Hamas fighters is that of a depleted fighting force, reduced to maybe 2,000 people, including young and inexperienced conscripts.
Their tactics are those of a guerrilla force – snipers on roofs, booby traps, improvised explosive devices.
“But it can work. We had a soldier killed very near here a couple of weeks ago. And Hamas – they are brave,” he says.
“It is hard for us to have fought for two years, but it is harder for Hamas than us. We are strong enough to finish this war, bring the hostages back, eliminate Hamas and ensure 7 October can never happen again.”
The military has occupied a building that was once either a large house or perhaps a series of apartments. Some of the rooms are simply forgotten, others are used by the IDF for offices, meals or meetings.
At the top of the building is a room with a large picture window. It looks out towards the Jordanian Hospital – the only building here, and I think the only building I saw throughout my visit that is unscathed.
Image: The view of Gaza City from inside an armoured personnel carrier
The soldiers show us drone footage from inside the hospital campus, revealing a tunnel opening. Twenty metres below the ground, they say, was a Hamas workshop for designing and building missiles and rockets.
“It’s very significant,” one of the soldiers tells me, his face obscured by a balaclava. “The weapons manufactured here are being fired at our civilians. To find it here, under the compound with the hospital, shows how Hamas is using civilians to hide behind.
“We cannot attack that,” – he points at the hospital – “we don’t want to hurt the people there. It’s very significant to us as Israelis and also to the citizens of Gaza, who are being used by Hamas.”
An IDF official told me the hospital had also been used to “accommodate” between 50 and 80 Hamas fighters, and said Jordanian Hospital officials “definitely knew” about these people.
Image: The destroyed skyline and the hospital
We later put these allegations to a Jordanian official source, who described the hospital’s work as “purely a humanitarian mission” that “has been providing treatment for tens of thousands of Gazans since 2009”.
“Jordan has no knowledge of the presence of tunnels under the location of the Tel al-Hawa hospital. Gaza is riddled with tunnels.
“There was no access into the hospital from any underground tunnels. Over its 16 years of operation, no fighters were present within the hospital’s premises.”
There are many stories of Israeli reserve soldiers saying they are both weary and wary, reluctant to sign up for another tour of duty.
Looking out over the hellish landscape of this shattered town, I could understand why some would think twice before rushing back.
Yet Richard Hecht did. Formerly the spokesperson for the IDF, Hecht, whose family moved from Glasgow to Israel when he was a boy, had been called at 11pm the previous evening and asked to accompany us.
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We talked, with dust billowing around us at a military compound on the outskirts of Gaza City.
“I hope this war comes to an end, and it would stop in a matter of moments if Hamas returned our hostages,” he told me.
“But the IDF is very determined – we want our hostages back. We are doing everything we can because we have to fight Hamas. What alternative do we have? We need to obliterate this group.”
Image: Adam Parsons sees first hand the destruction around Gaza City
I suggest to him Israel’s military action now looks wildly disproportionate, especially bearing in mind they believe Hamas to now have only a couple of thousand fighters.
More than 65,000 people have been killed in Gaza, half of them women and children. And many, including a UN commission, have claimed this is genocide.
Hecht bristles. “That is an atrocious thing to say. Genocide has intent, it entails intent. It is an atrocious accusation and I cannot connect it. We are fighting Hamas. We are not fighting Palestinians.”
We have to leave. This town is regarded as an active conflict zone, and the regular chorus of gunfire and explosions testifies to that.
We clamber back into the APC, crewed by two men in their early 20s. One drives, the other stands up, using a hatch to access a machine gun based on the roof. He beckons me up to see the view.
Around us, a line of military vehicles. A digger comes into view, and then a plume of dust flies up as the APC reverses. I look down and see hundreds of spent casings around the machine gun. I point at them, and he nods slowly.
We drive away. The dust envelopes the vehicles again, and we leave Gaza City behind us.
As we head back towards the border, to the gates that divide a war zone from Israeli towns and kibbutzim, we see a huge plume of smoke rising a mile or two away.
In Gaza, the concept of peace feels almost unthinkable.
At least 30 people have been injured in a Russian drone strike on a Ukrainian railway station, President Volodymyr Zelenskyy has said.
Two trains were hit when Shostka station was targeted on Saturday, the head of Ukraine’s railways, Oleksandr Pertsovskyi, said in a Facebook post.
Three children were among the passengers injured, he said, adding an employee had also been hurt.
Ukraine’s president wrote on X: “A savage Russian drone strike on the railway station in Shostka, Sumy region.
“All emergency services are already on the scene and have begun helping people. All information about the injured is being established.
“So far, we know of at least 30 victims. Preliminary reports indicate that both Ukrzaliznytsia staff and passengers were at the site of the strike.”
Regional governor Oleh Hryhorov said a train heading to Kyiv had been hit and that medics and rescuers were working on the scene.
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Mr Zelenskyy and the governor posted pictures from the scene that show a passenger carriage on fire.
The head of the local district administration, Oksana Tarasiuk, told Ukraine’s public broadcaster that about 30 people were injured by the strike. No fatalities were reported in the immediate aftermath.
Mr Pertsovskyi said the strikes were a “despicable attack aimed at stopping communication with our frontline communities”.
Moscow has stepped up its air strike campaign on Ukraine’s railway infrastructure, hitting it almost every day over the last two months.
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They have also targeted energy infrastructure with a massive bombardment on Ukraine’s gas production facilities earlier this week.
Mr Zelenskyy’s top aide, Andriy Yermak, accused Russia of deliberately targeting the station and train, saying it was carrying out a “war against civilians”.
Overnight into Saturday, Russian drones and missiles pounded Ukraine’s power grid, a Ukrainian energy firm said.
The strike damaged energy facilities near Chernihiv, a northern city west of Shostka that lies close to the Russian border, and sparked blackouts set to affect some 50,000 households, according to regional operator Chernihivoblenergo.
On Friday, Russia carried out what officials have described as the biggest attack on Ukraine’s natural gas facilities since the war started in February 2022.
Russia fired a total of 381 drones and 35 missiles at Ukraine on Friday, according to Ukraine’s air force, in what officials said was an attempt to wreck the Ukrainian power grid ahead of winter.