‘More people could die’, claim ex-staff at housing body criticised after Awaab Ishak’s death
Two former employees of the housing association that managed the flat in which mould killed Awaab Ishak have claimed more people could die as they accused it of having a “toxic and bullying culture”.
Rochdale Boroughwide Housing (RBH) controls more than 12,000 homes in the area.
Two years on from Awaab’s death, Sky News witnessed a number of properties on the Freehold Estate in Rochdale, where the boy and his family lived, with severe mould and damp.
Two ex-employees who resigned over the culture within RBH told Sky News that tenants are suffering because of the poor standard of accommodation.
Gareth Swarbrick, its chief executive, was sacked on Saturday, with the association’s board saying he had been removed with “immediate effect”.
An employee who worked at RBH for six years, Dave (not his real name), told Sky News: “The culture was horrible. It was bullying, toxic for the employees. It’s not fit for purpose at all. It’s meant to be run as a charity for the focus of the tenants [but] nothing could be further from the truth.”
When Awaab’s parents were complaining about the state of their mouldy and damp flat in 2017, Dave was working in the association’s call centre.
“All the staff were advised to tell anyone ringing up to just open up your trickle vents on your window – make sure you ventilate your property and put heating on and they would fob people off,” he said.
“The total disregard for the tenants and cost-cutting was so obvious and it’s really sad to be honest.”
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‘Awaab’s death must not be in vain’
‘Association is racist’
Awaab’s parents, who fled Sudan to seek asylum in the UK, claimed the housing association was racist.
Dave said he agrees with them. “In my view, yes [it is racist],” he said. “It’s sad to say but it is.”
RBH refuted his claim, telling Sky News: “We are not a racist organisation, but we accept that assumptions were wrongly made in Awaab’s case. We are taking swift action to review our current approach and changes we need to make.”
There is only one way to avoid another tragedy, Dave claimed. “I definitely think there’ll be more deaths due to the lack of repairs,” he said.
“I think the only way that tenants will be safe is if RBH is closed down and the council takes it back over.”
Another employee, who resigned this year, quit after she heard about how and why Awaab had died.
Julie (not her real name) claimed the management “covered it up” and did not tell staff what had happened.
She told Sky News: “I knew one day RBH would make headlines because of how bad it was getting. I just hoped it wasn’t through the death of someone, especially a tenant. Even worse, it was a little boy.”
Julie added: “It just wasn’t right what they were doing. They were saying one thing and doing another – and that wasn’t right for me morally.”
On the culture of RBH, Julie commented: “It was toxic and people were getting away with treating employees how they wanted to, especially ones that challenged decisions. They’d be disciplined. In the end it just put a fear factor through the organisation.”
Former chief executive of RBH, Gareth Swarbrick, has been sacked
Awaab died in December 2020. A coroner’s inquest concluded this month that he lost his life because of prolonged exposure to mould and damp in the inadequate accommodation provided by Rochdale Boroughwide Housing.
This should be a defining moment for the social housing sector, the coroner said.
RBH told Sky News it was “disappointed that two former employees claimed there is a culture of bullying”, adding: “We are an employee and tenant-owned mutual organisation with a strong set of values at our core. Our culture is one of collaboration and mutuality.”
Martin Lewis says motorists who were mis-sold car finance are likely to receive “hundreds, not thousands of pounds” – with regulators launching a consultation on a new compensation scheme.
The founder of MoneySavingExpert.com believes it is “very likely” that about 40% of Britons who entered personal contact purchase or hire purchase agreements between 2007 and 2021 will be eligible for payouts.
“Discretionary commission arrangements” saw brokers and dealers charge higher levels of interest so they could receive more commission, without telling consumers.
Pics: PA
Speaking to Sky News Radio’s Faye Rowlands, Lewis said: “Very rarely will it be thousands of pounds unless you have more than one car finance deal.
“So up to about a maximum of £950 per car finance deal where you are due compensation.”
Lewis explained that consumers who believe they may have been affected should check whether they had a discretionary commission arrangement by writing to their car finance company.
However, the personal finance guru warned against using a claims firm.
“They’re hardly going to do anything for you and you might get the money paid to you automatically anyway, in which case you’re giving them 30% for nothing,” he added.
Read more: How to tell if you’ve been mis-sold car finance
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Who’s eligible for payout after car finance scandal?
Yesterday, the Financial Conduct Authority said its review of the past use of motor finance “has shown that many firms were not complying with the law or our disclosure rules that were in force when they sold loans to consumers”.
The FCA’s statement added that those affected “should be appropriately compensated in an orderly, consistent and efficient way”.
Lewis told Sky News that the consultation will launch in October – and will take six weeks.
“We expect payouts to come in 2026, assuming this will happen and it’s very likely to happen,” he said.
“As for exactly how will work, it hasn’t decided yet. Firms will have to contact people, although there is an issue about them having destroyed some of the data for older claims.”
He believes claims will either be paid automatically – or affected consumers will need to opt in and apply to get compensation back.
Read more from Sky News:
Hamas ‘ready’ to deliver aid to hostages
Oasis ‘saddened’ after man dies at concert
The FCA estimates the cost of any scheme – including compensation and administrative costs – to be no lower than £9bn.
But in a video on X, Lewis said that millions of people are likely to be due a share of up to £18bn.
The regulator’s announcement comes after the Supreme Court ruled on a separate, but similar, case on Friday.
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