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When Taylor Swift announced what will be her first tour in five years, demand for tickets was always going to be high.

But following reports of service failures and delays on the Ticketmaster website, the general sale was called off.

Ticketmaster handled ticket sales for most of the shows on Swift‘s 20-city, 52-date US leg of the tour, although SeatGeek sold tickets for a few performances in Texas and Arizona.

Many fans have been left disappointed. But this is more than just a tale of frustrated Swifties – now the US Senate is involved.

Here’s a look at what happened.

The release of Midnights

Back in August, Swift revealed details of a new album, titled Midnights, telling the stories of “13 sleepless nights” from throughout her life.

The album, her tenth, was released on 21 October and immediately broke streaming records, with Spotify announcing it had become the most-streamed album in a single day – after users reported a huge spike in outages apparently caused by the surge in demand.

Following its release, Swift, 32, became the first artist to claim all top 10 slots in the US Billboard Hot 100 chart, and the album and its lead single Anti-Hero also charted at number one in the UK.

Midnights followed Folklore and Evermore, Swift’s forays into indie and folk which came out just five months apart in 2020 as the world was in various states of lockdown during the pandemic.

Having not toured since 2018, it seemed inevitable an announcement was coming…

The Eras Tour arrives in 2023

Swift announced The Eras Tour on 1 November, telling fans it would be “a journey through the musical eras of my career (past & present!)”.

Dates for the US leg of the tour were announced, kicking off on 18 March 2023 in Glendale, Arizona, with international shows set to follow, the star said.

Swift also confirmed she will be joined by a number of artists during the tour, including bands Paramore and Haim, and solo artists Phoebe Bridgers and Gracie Abrams.

She also shared a verification link for a presale, which meant fans had to register first to be able to buy tickets.

‘Extraordinarily high demands’

On Thursday 17 November, the day before general tickets were due to be made available, Ticketmaster cancelled the sale – citing “insufficient ticket inventory” to meet “extraordinarily high demands”.

It came after the presale two days earlier caused the site to crash, leaving many fans frustrated and unable to get tickets.

The ticket company had previously asked fans on Twitter to be patient as “millions” tried to buy tickets in the presale, causing “historically unprecedented demand”.

Swift’s fans, known as Swifties, criticised the firm on social media after encountering long wait times and site outages during the presales. Some reported waiting in online queues for up to eight hours, with many finding they were too late to purchase tickets, which cost between $49 (£41) and $449 (£377) each.

‘Staggering number of bot attacks’

In a statement, Ticketmaster said it had anticipated heavy demand for tickets, but it was clearly even greater than they had predicted.

A record 3.5 million people registered as verified fans, the company said.

The plan was to invite 1.5 million of those to participate in the sale for all 52 show dates, including the 47 sold by Ticketmaster, with the other 2 million placed on a waiting list.

But this plan, Ticketmaster said, was undermined by attacks by “bots” – automated software requests – as well as demand from those who had not registered beforehand.

“The staggering number of bot attacks as well as fans who didn’t have invite codes drove unprecedented traffic on our site, resulting in 3.5 billion total system requests – 4x our previous peak,” Ticketmaster said.

“Never before has a Verified Fan on sale sparked so much attention – or uninvited volume.”

What did Swift say?

Taylor Swift arrives at the MTV Video Music Awards at the Prudential Center on Sunday, Aug. 28, 2022, in Newark, N.J. (Photo by Evan Agostini/Invision/AP)
Image:
Pic: Evan Agostini/Invision/AP

Following the debacle, Swift criticised Ticketmaster, saying she and her team had been assured they could handle the expected surge in demand.

“It’s really difficult for me to trust an outside entity with these relationships and loyalties, and excruciating for me to just watch mistakes happen with no recourse,” she wrote in a statement on Instagram.

“There are a multitude of reasons why people had such a hard time trying to get tickets and I’m trying to figure out how this situation can be improved moving forward.

“I’m not going to make excuses for anyone because we asked them, multiple times, if they could handle this kind of demand and we were assured they could.”

The star said that 2.4 million fans had been able to purchase tickets, which was “truly amazing… but it really p***** me off that a lot of them feel like they went through several bear attacks to get them”.

To those who missed out, she said she hoped to put on more shows.

Why is the US Senate involved?

UNITED STATES - MAY 14: Sens. Amy Klobuchar, D-Minn., and Mike Lee, R-Utah, are seen during a Senate Judiciary Committee hearing in Dirksen Building titled "5G: National Security Concerns, Intellectual Property Issues, and the Impact on Competition and Innovation," on Tuesday, May 14, 2019. (Photo By Tom Williams/CQ Roll Call)
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Senators Amy Klobuchar and Mike Lee. Pic: Tom Williams/CQ Roll Call/AP

Ticketmaster, which overwhelmingly dominates the ticketing industry, has for years left fans and artists frustrated by hidden fees, rising costs, and limited tickets availability due to presales.

And when these sorts of problems affect Swift, arguably the biggest pop star in the world, it attracts global attention. Which means US politicians are now looking into Ticketmaster’s dominance in the industry.

Senators Amy Klobuchar and Mike Lee – chairwoman and ranking member of the Senate Judiciary Subcommittee on competition policy, antitrust, and consumer rights, respectively – have announced plans for a hearing.

“The competition problem in ticketing markets was made painfully obvious when Ticketmaster’s website failed hundreds of thousands of fans hoping to purchase concert tickets,” Ms Klobuchar said.

“The high fees, site disruptions and cancellations that customers experienced shows how Ticketmaster’s dominant market position means the company does not face any pressure to continually innovate and improve…

“When there is no competition to incentivise better services and fair prices, we all suffer the consequences.”

The issue goes “way beyond Taylor Swift”, she later added on Twitter.

The hearing date and witnesses will be announced at a later date.

What does Ticketmaster say?

The company has posted a lengthy explainer on its Ticketmaster Business website, saying it was aware that a record number of fans would want to buy tickets for Swift’s shows.

“First, we want to apologise to Taylor and all of her fans – especially those who had a terrible experience trying to purchase tickets,” it said. “Next, we feel we owe it to everyone to share some information to help explain what happened.”

The company went on to say the verified fan registration was designed to help manage high demand – “identifying real humans and weeding out bots”.

However, the demand broke records, with 3.5 million system requests, it said – four times its previous peak. This unprecedented traffic “disrupted the predictability and reliability” of the verified fan registration.

‘Swift would need to perform a stadium show every night for 2.5 years to meet demand’

Taylor Swift performs during the Rock and Roll Hall of Fame induction ceremony in Cleveland, Ohio, U.S. October 30, 2021. REUTERS/Gaelen Morse

Ticketmaster said that despite the problems, some 2.4 million tickets have been sold – with two million on Ticketmaster making it the most tickets ever sold for an artist in a single day.

It also said that less than 5% of the tickets for the tour “have been sold or posted for resale on the secondary market”, while sales without the verification process “typically see 20-30% of inventory end up on secondary markets”.

The company is now working “to shore up our tech for the new bar that has been set by demand” for Swift’s tour.

It also said that even when online sales go “flawlessly from a tech perspective”, there are often fans who are left disappointed when they miss out.

“For example: based on the volume of traffic to our site, Taylor would need to perform over 900 stadium shows (almost 20x the number of shows she is doing)… that’s a stadium show every single night for the next 2.5 years.

“While it’s impossible for everyone to get tickets to these shows, we know we can do more to improve the experience and that’s what we’re focused on.”

Swifties in the UK and other countries outside the US are still waiting for details of international dates – and hoping their ticket-buying process will be a little smoother.

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‘Grandpa robbers’ found guilty over ‘terrifying’ Kim Kardashian heist at Paris hotel

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'Grandpa robbers' found guilty over 'terrifying' Kim Kardashian heist at Paris hotel

Eight people have been found guilty of crimes connected to the gunpoint robbery of Kim Kardashian at a Paris hotel.

The theft targeting the TV personality, socialite and businesswoman in 2016 was carried out by a group the media dubbed the “grandpa robbers” as most were close to or of retirement age.

A six-member jury, led by three judges, reached a verdict on Friday following a four-week trial at Paris’s Palais de Justice.

The court found the ringleader and seven others guilty over the raid at the Hotel de Pourtales. Their sentences ranged from prison terms to a fine, but with time already served in pretrial detention, none of those convicted will go to jail.

The group were accused of pulling off one of the most audacious heists against a celebrity in modern French history, in the early hours of 3 October 2016 during Paris Fashion Week.

Wearing ski masks and disguised as police, the thieves stormed Kardashian‘s luxury hotel apartment, bound the star with zip ties, and stole jewellery worth an estimated $6m (£4.4m), including a ring given to her by then husband Kanye West.

You caused harm’

Chief judge David De Pas said the defendants’ ages – with the oldest being 79 and some others in their 60s and 70s – weighed on the court’s decision not to impose harsher sentences, and the nine years between the robbery and the trial was also taken into account.

He also told them the reality TV star had been traumatised by the raid, adding: “You caused harm. You caused fear.”

Some arrived in court in orthopaedic shoes and one leaned on a cane. But prosecutors warned observers not to be fooled.

Read more: Everything you need to know about the Paris trial

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Kim Kardashian’s testimony: What happened?

Ringleader Aomar Ait Khedache, 69, who arrived at court walking with a stick, was sentenced to eight years imprisonment, with five of those suspended.

His DNA, which was found on the bands used to bind Kardashian, was a key breakthrough that helped crack open the case. Wiretaps captured him giving orders, recruiting accomplices and arranging to sell the diamonds in Belgium.

Three others who were accused of the most serious charges got seven years imprisonment, five of them suspended.

‘Most terrifying experience of my life’

After the ruling, 44-year-old Kardashian, who was not present for the verdict, issued a statement, saying: “I am deeply grateful to the French authorities for pursuing justice in this case.

“The crime was the most terrifying experience of my life, leaving a lasting impact on me and my family.

“While I’ll never forget what happened, I believe in the power of growth and accountability and pray for healing for all. I remain committed to advocating for justice, and promoting a fair legal system.”

The court in the French capital found a ninth person guilty of illegal weapons charges, while a tenth person was cleared.

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Kardashian departing Paris court on 13 May

Kardashian ‘thought she would be raped and killed’

Five of the defendants, who were all aged between 60 and 72 at the time of the incident, faced armed robbery and kidnapping charges.

The remaining five defendants were charged with complicity in the heist or the unauthorised possession of a weapon.

During the robbery, Kardashian, who previously told the court she thought she would be raped and killed, was bound with zip-ties and left in the bathtub.

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She described the robbery as “terrifying” and said while she felt forgiveness, that in no way altered “the emotion and the feelings and the trauma,” adding “my life is forever changed”.

Two members of the group – Khedache, known as “Old Omar”, and Yunice Abbas – who wrote a book called I Kidnapped Kim Kardashian, admitted some part in the robbery, while the remaining eight denied the charges.

Prosecutors had requested sentences of up to 10 years.

Kardashian earlier this week completed her six-year legal apprenticeship in California.

Most of the jewellery, which is understood to have been sold in Belgium, was never found.

A diamond-encrusted cross, dropped during the escape, was the only piece ever recovered.

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Kneecap release new single ahead of Wide Awake headline show

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Kneecap release new single ahead of Wide Awake headline show

Kneecap have released a new single ahead of their headline performance at London’s Wide Awake festival, just days after one of their members was charged with a terror offence.

The rap trio from Belfast shared a link to the song – The Recap – which opens with Sky News presenter Wilfred Frost reporting about the counter terrorism police investigation – on Instagram, linking to their WhatsApp channel.

Kneecap performing in Belfast last year. Pic: PA
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Kneecap performing in Belfast last year. Pic: PA

Bandmembers Liam O hAnnaidh, Naoise O Caireallain and JJ O Dochartaigh, also thanked the 25,000 fans who had bought tickets for Friday night’s festival.

They also reference Conservative Party leader Kemi Badenoch, with whom they’ve had previous run-ins, writing: “Kemi Badenoch you might wanna sit down for this one, if you’ve any seats left.”

Last year, Kneecap won a discrimination case against the UK government in Belfast High Court after former business secretary Ms Badenoch tried to refuse them a £14,250 funding award when she was a minister.

Ms Badenoch has called for Kneecap to be banned and suggested they should be dropped from the Glastonbury Festival line-up. Some other politicians have made the same demand.

The track mocks Badenoch’s attempts to block their arts funding and the Conservative Party’s election loss. It features DJ Mozey.

It comes after O hAnnaidh, who performs under the stage name Mo Chara, was charged over the alleged display of a Hezbollah flag at a gig at the O2 Forum in Kentish Town, north London, in November last year, the Metropolitan Police said on Wednesday.

On Thursday, the band held a surprise gig at the 100 Club on Oxford Street, where O hAnnaidh could be seen in videos on social media arriving on stage with tape covering his mouth.

He then joked about being careful about what he said, adding that he wanted to thank his lawyer, saying: “I need to thank my lawyer, he’s here tonight as well.”

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Stars talk about risks of speaking out

In video footage posted to YouTube, the band led the audience in a chant of “free Mo Chara” and joked about the police presence at the venue.

Police said they attended to manage visitors to the sold-out event.

The band said on X that the central London event sold out in 90 seconds, with 2,000 people on the waiting list.

O hAnnaidh, 27, is due to appear at Westminster Magistrates’ Court on 18 June.

Formed in 2017, the group are known for their provocative lyrics in both Irish and English and proved a critical hit in the 2024 semi-fictionalised band origin story movie Kneecap, starring actor Michael Fassbender.

Their best-known tracks include Get Your Brits Out, Better Way To Live, featuring Grian Chatten from Fontaines DC, and 3Cag.

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The ‘scary spotlight’ on music stars amid Kneecap terror charge

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The 'scary spotlight' on music stars amid Kneecap terror charge

Before the amps are even switched on in Brockwell Park, there’s been a lot of noise about who should or shouldn’t be performing.

It’s where Irish hip-hop trio Kneecap are set to play their first major show since band member Mo Chara was charged for allegedly displaying a flag in support of the terrorist group Hezbollah at one of their gigs.

Before that, there had been calls for festivals to reconsider booking the band over their political stances, and several have done, which prompted artists like Brian Eno, the Mystery Jets and CMAT to sign an open letter accusing Westminster and the British media of a campaign to “remove Kneecap from the public eye”.

They put their names to wording that said “in a democracy, no political figures… have the right to dictate who does and does not play at music festivals.”

The band have since claimed they’re the victims of “political policing” designed to silence their views on Gaza.

So what’s the reality like for artists who are outspoken at a time when the world is so divided?

As some of the biggest names in music gathered in London for the Ivors, an annual celebration of songwriting, Self-Esteem – aka Rebecca Lucy Taylor – said the level of scrutiny can be “terrifying”.

‘The problem with the internet’

She told Sky News: “The problem with the internet is you say one thing, which gets scrutinised, and then you shit yourself, you really do… then you’re advised not to. And then you’re like ‘don’t advise me not to!’

“You second-guess anything you want to say any more… but any time I do that, I think ‘well that’s why you’ve got to say it then’.”

She said it can be frustrating that focus turns on to pop stars’ opinions instead of “the people doing the bad things”.

Read more:
Why are Kneecap controversial?

Self-Esteem - aka Rebecca Lucy Taylor - spoke to Sky News about the topic.
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Self-Esteem, aka Rebecca Lucy Taylor

‘Being a pop artist isn’t just about the music’

Former Little Mix singer Jade said: “To be a pop artist these days, it’s not just about music, it’s: ‘What’s your political stance?’

“I’ve always been quite vocal about those things, but in doing so you have even more of a scary spotlight on you, constantly assessing what your thoughts are as a human…it is scary.”

Trinidad-born London artist Berwyn, whose songs depict his struggles with UK immigration, says: “Silencing freedom of speech… is a road we don’t want to walk down.

“I’m not a politician, this is a very complicated issue, but I do absolutely believe in a human’s right to express themselves freely.”

But is that freedom of speech dependent on what side you’re coming from?

Berwyn speaking to Sky News
Image:
Berwyn speaking to Sky News

‘Unethical investments’

Soon, an event called Mighty Hoopla will take place at Brockwell Park as part of its programme of six festivals this summer.

Artists performing at that are coming under increased pressure from pro-Palestine groups to quit because it’s owned by a company called Superstruct, which has links to an American investment firm called KKR.

Critics argue that any KKR-affiliated events should be a red flag to artists as campaigners claim it “invests billions of pounds in companies” that do things like “develop Israeli underground data centres”, and they say it has shares in companies that “advertise property on illegally occupied land in the West Bank”.

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Mighty Hoopla itself has said while it “cannot control investments made in our parent companies”, it wants to “state its clear opposition to KKR’s unethical investments”.

And Superstruct – which puts on over 80 festivals around the world – says while horrified by the crisis in Gaza: “We are aware that there is a significant amount of debate… around our festivals.

“Our owners, made up of our promoters and several investment firms, support us to achieve the highest standards… fans and artists rightly expect.”

They insist that operationally, Superstruct is independently run and all its “revenue and profits… remains entirely within our business… towards the ongoing development… of our festivals.”

Read more from Sky News:
Kid Cudi says Diddy ‘messed with his dog’
Bono calls for Israel to be ‘released from Netanyahu’
Chris Brown posts message as singer is bailed

Even deciding where to perform can have political connotations for musicians these days.

As Tom Gray, a founding member of the rock band Gomez, now chair of the Ivors, explains: “The amount of commercial interest required to get a young artist into the public eye means they have to keep their head down a lot and that’s a terrible shame.

“It’s not just artistic expression, but personal human expression is one of the fundamental things that allows people to feel they have agency.”

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