When Taylor Swift announced what will be her first tour in five years, demand for tickets was always going to be high.
But following reports of service failures and delays on the Ticketmaster website, the general sale was called off.
Ticketmaster handled ticket sales for most of the shows on Swift‘s 20-city, 52-date US leg of the tour, although SeatGeek sold tickets for a few performances in Texas and Arizona.
Many fans have been left disappointed. But this is more than just a tale of frustrated Swifties – now the US Senate is involved.
Here’s a look at what happened.
The release of Midnights
Back in August, Swift revealed details of a new album, titled Midnights, telling the stories of “13 sleepless nights” from throughout her life.
The album, her tenth, was released on 21 October and immediately broke streaming records, with Spotify announcing it had become the most-streamed album in a single day – after users reported a huge spike in outages apparently caused by the surge in demand.
Following its release, Swift, 32, became the first artist to claim all top 10 slots in the US Billboard Hot 100 chart, and the album and its lead single Anti-Hero also charted at number one in the UK.
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Midnights followed Folklore and Evermore, Swift’s forays into indie and folk which came out just five months apart in 2020 as the world was in various states of lockdown during the pandemic.
Having not toured since 2018, it seemed inevitable an announcement was coming…
The Eras Tour arrives in 2023
Swift announced The Eras Tour on 1 November, telling fans it would be “a journey through the musical eras of my career (past & present!)”.
Dates for the US leg of the tour were announced, kicking off on 18 March 2023 in Glendale, Arizona, with international shows set to follow, the star said.
Swift also confirmed she will be joined by a number of artists during the tour, including bands Paramore and Haim, and solo artists Phoebe Bridgers and Gracie Abrams.
She also shared a verification link for a presale, which meant fans had to register first to be able to buy tickets.
‘Extraordinarily high demands’
On Thursday 17 November, the day before general tickets were due to be made available, Ticketmaster cancelled the sale – citing “insufficient ticket inventory” to meet “extraordinarily high demands”.
It came after the presale two days earlier caused the site to crash, leaving many fans frustrated and unable to get tickets.
The ticket company had previously asked fans on Twitter to be patient as “millions” tried to buy tickets in the presale, causing “historically unprecedented demand”.
Swift’s fans, known as Swifties, criticised the firm on social media after encountering long wait times and site outages during the presales. Some reported waiting in online queues for up to eight hours, with many finding they were too late to purchase tickets, which cost between $49 (£41) and $449 (£377) each.
‘Staggering number of bot attacks’
In a statement, Ticketmaster said it had anticipated heavy demand for tickets, but it was clearly even greater than they had predicted.
A record 3.5 million people registered as verified fans, the company said.
The plan was to invite 1.5 million of those to participate in the sale for all 52 show dates, including the 47 sold by Ticketmaster, with the other 2 million placed on a waiting list.
But this plan, Ticketmaster said, was undermined by attacks by “bots” – automated software requests – as well as demand from those who had not registered beforehand.
“The staggering number of bot attacks as well as fans who didn’t have invite codes drove unprecedented traffic on our site, resulting in 3.5 billion total system requests – 4x our previous peak,” Ticketmaster said.
“Never before has a Verified Fan on sale sparked so much attention – or uninvited volume.”
What did Swift say?
Image: Pic: Evan Agostini/Invision/AP
Following the debacle,Swift criticised Ticketmaster, saying she and her team had been assured they could handle the expected surge in demand.
“It’s really difficult for me to trust an outside entity with these relationships and loyalties, and excruciating for me to just watch mistakes happen with no recourse,” she wrote in a statement on Instagram.
“There are a multitude of reasons why people had such a hard time trying to get tickets and I’m trying to figure out how this situation can be improved moving forward.
“I’m not going to make excuses for anyone because we asked them, multiple times, if they could handle this kind of demand and we were assured they could.”
The star said that 2.4 million fans had been able to purchase tickets, which was “truly amazing… but it really p***** me off that a lot of them feel like they went through several bear attacks to get them”.
To those who missed out, she said she hoped to put on more shows.
Why is the US Senate involved?
Image: Senators Amy Klobuchar and Mike Lee. Pic: Tom Williams/CQ Roll Call/AP
Ticketmaster, which overwhelmingly dominates the ticketing industry, has for years left fans and artists frustrated by hidden fees, rising costs, and limited tickets availability due to presales.
And when these sorts of problems affect Swift, arguably the biggest pop star in the world, it attracts global attention. Which means US politicians are now looking into Ticketmaster’s dominance in the industry.
Senators Amy Klobuchar and Mike Lee – chairwoman and ranking member of the Senate Judiciary Subcommittee on competition policy, antitrust, and consumer rights, respectively – have announced plans for a hearing.
“The competition problem in ticketing markets was made painfully obvious when Ticketmaster’s website failed hundreds of thousands of fans hoping to purchase concert tickets,” Ms Klobuchar said.
“The high fees, site disruptions and cancellations that customers experienced shows how Ticketmaster’s dominant market position means the company does not face any pressure to continually innovate and improve…
“When there is no competition to incentivise better services and fair prices, we all suffer the consequences.”
The issue goes “way beyond Taylor Swift”, she later added on Twitter.
The hearing date and witnesses will be announced at a later date.
What does Ticketmaster say?
The company has posted a lengthy explainer on its Ticketmaster Business website, saying it was aware that a record number of fans would want to buy tickets for Swift’s shows.
“First, we want to apologise to Taylor and all of her fans – especially those who had a terrible experience trying to purchase tickets,” it said. “Next, we feel we owe it to everyone to share some information to help explain what happened.”
The company went on to say the verified fan registration was designed to help manage high demand – “identifying real humans and weeding out bots”.
However, the demand broke records, with 3.5 million system requests, it said – four times its previous peak. This unprecedented traffic “disrupted the predictability and reliability” of the verified fan registration.
‘Swift would need to perform a stadium show every night for 2.5 years to meet demand’
Ticketmaster said that despite the problems, some 2.4 million tickets have been sold – with two million on Ticketmaster making it the most tickets ever sold for an artist in a single day.
It also said that less than 5% of the tickets for the tour “have been sold or posted for resale on the secondary market”, while sales without the verification process “typically see 20-30% of inventory end up on secondary markets”.
The company is now working “to shore up our tech for the new bar that has been set by demand” for Swift’s tour.
It also said that even when online sales go “flawlessly from a tech perspective”, there are often fans who are left disappointed when they miss out.
“For example: based on the volume of traffic to our site, Taylor would need to perform over 900 stadium shows (almost 20x the number of shows she is doing)… that’s a stadium show every single night for the next 2.5 years.
“While it’s impossible for everyone to get tickets to these shows, we know we can do more to improve the experience and that’s what we’re focused on.”
Swifties in the UK and other countries outside the US are still waiting for details of international dates – and hoping their ticket-buying process will be a little smoother.
Glastonbury 2025 is in full swing, with artists including Charli XCX, The 1975, Olivia Rodrigo, Neil Young, Rod Stewart, and Alanis Morissette among the stars set to entertain the masses this year.
But politicians who won’t even be setting foot on Worthy Farm in Somerset have been making their thoughts known about this year’s line-up – in particular the Irish-language rappers Kneecap, who are on the bill on Saturday.
The trio made a huge Glastonburydebut last year – impressing the likes of Noel Gallagher, who turned out for a set. But the path to a bigger stage this time round has made headlines for different reasons.
Image: Kneecap at the premiere of their self-titled film in London. Pic: PA
Outspoken on the war in Gaza, Liam O’Hanna, or Liam Og O hAnnaidh, appeared in court earlier this month charged with a terror offence, for allegedly displaying a flag in support of the proscribed group Hezbollah at a Kneecap gig in London last November.
He is due back in court in August. On social media, he denied support for Hezbollah after the charge was announced, but the trio have held firm on their support for Palestinians.
Removed from the bills of some festivals in the run-up to Glastonbury, there were calls from some for them to be taken off here, too – including from the prime minister.
When asked by The Sun, Sir Keir Starmer said it was not “appropriate”, and he did not think they should play.
Image: Kneecap’s Liam Og O hAnnaidh leaves Westminster Magistrates’ Court. Pic: PA
Image: Protesters gather in support of Kneecap outside court in London. Pic PA
In an interview with The Guardian as the festival got under way, O hAnnaidh, who performs under the stage name Mo Chara, was asked if he regretted what was depicted in a video of the alleged offence that circulated on social media.
“It’s a joke,” he replied. “I’m a character. Shit is thrown on stage all the time. If I’m supposed to know every f****** thing that’s thrown on stage, I’d be in Mensa.”
He told the newspaper he did not know every proscribed organisation, saying he had enough to think about when he is on stage.
“I’m thinking about my next lyric, my next joke, the next drop of a beat.”
Image: Glastonbury gets under way at Worthy Farm in Somerset
Dilemma for the BBC
For the BBC, which broadcasts a lot of the main sets live, it poses a dilemma.
When asked if it would be showing Kneecap’s set live, a spokesperson said artists were booked by festival organisers and their own plans would ensure editorial guidelines are met.
“Whilst the BBC doesn’t ban artists, our plans will ensure that our programming will meet our editorial guidelines,” they said. “Decisions about our output will be made in the lead up to the festival.”
Which means it’s unlikely they’ll be streaming Kneecap live – but some of their set at least may be made available later.
To those who object to them being allowed a stage here at all, it’s still allowing the band a very prominent platform.
But Glastonbury has always leaned left, featuring acts unafraid to share their political views – and hosting former Labour leader Jeremy Corbyn on stage in 2017.
Festival founder Michael Eavis told the Glastonbury Free Press that people have always come to the festival for these reasons – and made his views clear: “People that don’t agree with the politics of the event can go somewhere else.”
Image: Glastonbury co-founder Sir Michael Eavis and his daughter Emily as the festival opens for 2025. Pic: PA
Singer and activist Billy Bragg, who organises the Left Field stage each year, said Glastonbury has always been political.
“When I first came here in 1984, it was a CND (Campaign For Nuclear Disarmament) festival, and everybody was in opposition, or every young person, was opposed to Margaret Thatcher’s policies. And whatever issues – CND, the miners, gay rights, they came, it’s always been that.
“So I don’t know why everyone’s saying this year it’s a bit political. It’s always been political. I suppose the prime minister saying who can and who can’t play might have something to do with it.”
Bragg said he was “proud” of Glastonbury organisers for “standing up to it” and ignoring the noise.
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1:16
Glastonbury Festival 2025 has started – here’s what you need to know
Accusations of ‘corporate control’
Politics and pop have always been intertwined for older acts such as Neil Young, who headlines the Pyramid Stage on Saturday – and we know the BBC won’t be showing this one live, but perhaps for different reasons.
Before his headline slot was confirmed, Young, who began his career in the 1960s with the band Buffalo Springfield, said he had initially turned down the offer to perform, saying the festival was “under corporate control” of the broadcaster.
Earlier this week, the corporation confirmed it would not show the set live “at the artist’s request”.
Image: Neil Young won’t have his set televised by the BBC. Pic: Getty
Singer-songwriter John Fogerty, one of the founders of US blues rock band Creedence Clearwater Revival, is also on the bill this year – and said songwriters should talk about what’s going on in the world around them, “certainly if they have a point of view and they’d like to share it”.
There’s a balance, he added. “I was happy to write Proud Mary, which is sort of Americana, you know, sort of love song to America, really.
“But I wrote Fortunate Son right in the middle of the Vietnam War in the late 1960s. And that has a place too. People need to feel free to write more music like that.”
Image: John Fogerty is on the bill this year. Pic: Getty
With Donald Trump back in power, the US is in “political turmoil”, Fogerty said. “It’s almost, you know, I should go sit down somewhere and write a song about this – and then you go, oh my goodness, I already did.”
For fans at Glastonbury, music as ever is the focus here – and the feeling from most is that politicians should stay out of it.
“The prime minister and pop music don’t really go together,” said Bragg. “I don’t think anybody, leader of the opposition either, should say who can and who can’t play at a festival.”
Jeff Bezos and Lauren Sanchez’s star-studded wedding celebrations in Venice have begun, with VIP guests including the Kardashians descending on the Italian city.
The billionaire Amazon founder and his journalist fiancee waved to onlookers as they left a luxury hotel to travel to their pre-wedding reception by water taxi on Thursday evening.
Hollywood star Orlando Bloom was seen flashing a peace sign to fans as he left Venice’s Gritti Palace Hotel and he was soon followed by TV presenter Oprah Winfrey, who smiled and waved.
Image: Orlando Bloom donning all white. Pic: Reuters
Image: Oprah Winfrey is one of the 200-250 guests. Pic: Reuters
Kim and Khloe Kardashian travelled to the reception with their mother Kris Jenner – who snapped a picture of the pair on a water taxi – and other notable figures in town for the nuptials include Ivanka Trump and Jared Kushner.
Image: Kris Jenner snaps a photo of Khloe and Kim Kardashian. Pic: Reuters
Image: Kim Kardashian gestures on a boat as Khloe appears to take a selfie.
Pic: Reuters
Some 200-250 A-list guests from showbusiness, politics and finance are expected to attend the events, with the wedding and its parts estimated to cost €40m-€48m (£34m-£41m).
Bezos, his soon-to-be wife and their famous guests have taken over numerous locations in the city, with the couple staying in the luxury Aman hotel, where rooms go for at least €4,000 per night.
Image: The bride and groom leaving their hotel. Pic: AP
The first of the weekend’s many wedding parties is taking place in the cloisters of Madonna dell’Orto, a medieval church that hosts masterpieces by 16th century painter Tintoretto.
While the couple and their A-list guests were all smiles, some in Venice are not happy about the wedding – with protesters seeing it as an example of the city being gift-wrapped for ultra-rich outsiders.
Image: An activist from Extinction Rebellion unfolds a banner in front of St Mark’s Basilica. Pic: AP
An activist climbed one of the poles in the main St Mark’s Square on Thursday, unfurling a banner which said: “The 1% ruins the world.”
Elsewhere, a life-size mannequin of Bezos clutching an Amazon box was dropped into one of the city’s famous canals.
Jeff Bezos and Lauren Sanchez’s wedding in numbers
€48m price tag
The wedding and its parts are expected to cost €40m-€48m (£34-£41m), Luca Zaia, the president of Venice’s local government, said on Tuesday.
This includes sizeable charity donations from the Amazon founder, including €1m (£850k) to Corila, a consortium that studies Venice’s lagoon ecosystem, local media has reported.
90 private jets
The first private jets began landing at Venice airport on Tuesday and there will be around 90 in total, Mr Zaia said.
They’re not all arriving in Venice though, as some have landed at the nearby Treviso and Verona airports.
250 guests
Five of the city’s most luxurious hotels have been booked out to host an estimated 200-250 guests.
These include the celeb favourite Cipriani, where George and Amal Clooney married in 2014.
30 water taxis
Attendees of course aren’t hopping on public water buses to get around the city’s many islands.
The wedding’s organisers have booked at least 30 water taxis for them to use instead.
In a bid to keep demonstrators away from Thursday’s party, the city council banned pedestrians and water traffic from the area surrounding the venue, from 4.30pm local time to midnight.
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Bezos wedding protests explained
The couple will exchange their vows on Friday, on the small island of San Giorgio, opposite St Mark’s Square.
Another party will follow on Saturday – the venue for which was changed at the last-minute earlier this week.
A convicted killer previously jailed for stalking Girls Aloud singer Cheryl has admitted another breach of his restraining order after turning up at her home.
Daniel Bannister, 50, pleaded guilty to the new charge at Reading Magistrates’ Court on Tuesday.
Confirming his plea, he told the court he attended an address he “reasonably believed or suspected” was the star’s home.
A court previously heard Bannister “can’t stay away” from the 41-year-old singer.
He had initially been jailed for four months in September last year and was handed a three-year restraining order, which he breached when he turned up at her home unannounced in December 2024.
At the March hearing, Cheryl said she “immediately panicked” when he rang the bell at the gate and was “terrified” when she saw him – fearing for the safety of her eight-year-old son Bear.
Image: Cheryl in June 2022. Pic: PA
In 2012, Bannister killed 48-year-old Rajendra Patel in an attack at a south London YMCA shelter and pleaded guilty to manslaughter.
He was remanded in custody on Friday and will appear at Reading Crown Court on 23 September.