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When Taylor Swift announced what will be her first tour in five years, demand for tickets was always going to be high.

But following reports of service failures and delays on the Ticketmaster website, the general sale was called off.

Ticketmaster handled ticket sales for most of the shows on Swift‘s 20-city, 52-date US leg of the tour, although SeatGeek sold tickets for a few performances in Texas and Arizona.

Many fans have been left disappointed. But this is more than just a tale of frustrated Swifties – now the US Senate is involved.

Here’s a look at what happened.

The release of Midnights

Back in August, Swift revealed details of a new album, titled Midnights, telling the stories of “13 sleepless nights” from throughout her life.

The album, her tenth, was released on 21 October and immediately broke streaming records, with Spotify announcing it had become the most-streamed album in a single day – after users reported a huge spike in outages apparently caused by the surge in demand.

Following its release, Swift, 32, became the first artist to claim all top 10 slots in the US Billboard Hot 100 chart, and the album and its lead single Anti-Hero also charted at number one in the UK.

Midnights followed Folklore and Evermore, Swift’s forays into indie and folk which came out just five months apart in 2020 as the world was in various states of lockdown during the pandemic.

Having not toured since 2018, it seemed inevitable an announcement was coming…

The Eras Tour arrives in 2023

Swift announced The Eras Tour on 1 November, telling fans it would be “a journey through the musical eras of my career (past & present!)”.

Dates for the US leg of the tour were announced, kicking off on 18 March 2023 in Glendale, Arizona, with international shows set to follow, the star said.

Swift also confirmed she will be joined by a number of artists during the tour, including bands Paramore and Haim, and solo artists Phoebe Bridgers and Gracie Abrams.

She also shared a verification link for a presale, which meant fans had to register first to be able to buy tickets.

‘Extraordinarily high demands’

On Thursday 17 November, the day before general tickets were due to be made available, Ticketmaster cancelled the sale – citing “insufficient ticket inventory” to meet “extraordinarily high demands”.

It came after the presale two days earlier caused the site to crash, leaving many fans frustrated and unable to get tickets.

The ticket company had previously asked fans on Twitter to be patient as “millions” tried to buy tickets in the presale, causing “historically unprecedented demand”.

Swift’s fans, known as Swifties, criticised the firm on social media after encountering long wait times and site outages during the presales. Some reported waiting in online queues for up to eight hours, with many finding they were too late to purchase tickets, which cost between $49 (£41) and $449 (£377) each.

‘Staggering number of bot attacks’

In a statement, Ticketmaster said it had anticipated heavy demand for tickets, but it was clearly even greater than they had predicted.

A record 3.5 million people registered as verified fans, the company said.

The plan was to invite 1.5 million of those to participate in the sale for all 52 show dates, including the 47 sold by Ticketmaster, with the other 2 million placed on a waiting list.

But this plan, Ticketmaster said, was undermined by attacks by “bots” – automated software requests – as well as demand from those who had not registered beforehand.

“The staggering number of bot attacks as well as fans who didn’t have invite codes drove unprecedented traffic on our site, resulting in 3.5 billion total system requests – 4x our previous peak,” Ticketmaster said.

“Never before has a Verified Fan on sale sparked so much attention – or uninvited volume.”

What did Swift say?

Taylor Swift arrives at the MTV Video Music Awards at the Prudential Center on Sunday, Aug. 28, 2022, in Newark, N.J. (Photo by Evan Agostini/Invision/AP)
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Pic: Evan Agostini/Invision/AP

Following the debacle, Swift criticised Ticketmaster, saying she and her team had been assured they could handle the expected surge in demand.

“It’s really difficult for me to trust an outside entity with these relationships and loyalties, and excruciating for me to just watch mistakes happen with no recourse,” she wrote in a statement on Instagram.

“There are a multitude of reasons why people had such a hard time trying to get tickets and I’m trying to figure out how this situation can be improved moving forward.

“I’m not going to make excuses for anyone because we asked them, multiple times, if they could handle this kind of demand and we were assured they could.”

The star said that 2.4 million fans had been able to purchase tickets, which was “truly amazing… but it really p***** me off that a lot of them feel like they went through several bear attacks to get them”.

To those who missed out, she said she hoped to put on more shows.

Why is the US Senate involved?

UNITED STATES - MAY 14: Sens. Amy Klobuchar, D-Minn., and Mike Lee, R-Utah, are seen during a Senate Judiciary Committee hearing in Dirksen Building titled "5G: National Security Concerns, Intellectual Property Issues, and the Impact on Competition and Innovation," on Tuesday, May 14, 2019. (Photo By Tom Williams/CQ Roll Call)
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Senators Amy Klobuchar and Mike Lee. Pic: Tom Williams/CQ Roll Call/AP

Ticketmaster, which overwhelmingly dominates the ticketing industry, has for years left fans and artists frustrated by hidden fees, rising costs, and limited tickets availability due to presales.

And when these sorts of problems affect Swift, arguably the biggest pop star in the world, it attracts global attention. Which means US politicians are now looking into Ticketmaster’s dominance in the industry.

Senators Amy Klobuchar and Mike Lee – chairwoman and ranking member of the Senate Judiciary Subcommittee on competition policy, antitrust, and consumer rights, respectively – have announced plans for a hearing.

“The competition problem in ticketing markets was made painfully obvious when Ticketmaster’s website failed hundreds of thousands of fans hoping to purchase concert tickets,” Ms Klobuchar said.

“The high fees, site disruptions and cancellations that customers experienced shows how Ticketmaster’s dominant market position means the company does not face any pressure to continually innovate and improve…

“When there is no competition to incentivise better services and fair prices, we all suffer the consequences.”

The issue goes “way beyond Taylor Swift”, she later added on Twitter.

The hearing date and witnesses will be announced at a later date.

What does Ticketmaster say?

The company has posted a lengthy explainer on its Ticketmaster Business website, saying it was aware that a record number of fans would want to buy tickets for Swift’s shows.

“First, we want to apologise to Taylor and all of her fans – especially those who had a terrible experience trying to purchase tickets,” it said. “Next, we feel we owe it to everyone to share some information to help explain what happened.”

The company went on to say the verified fan registration was designed to help manage high demand – “identifying real humans and weeding out bots”.

However, the demand broke records, with 3.5 million system requests, it said – four times its previous peak. This unprecedented traffic “disrupted the predictability and reliability” of the verified fan registration.

‘Swift would need to perform a stadium show every night for 2.5 years to meet demand’

Taylor Swift performs during the Rock and Roll Hall of Fame induction ceremony in Cleveland, Ohio, U.S. October 30, 2021. REUTERS/Gaelen Morse

Ticketmaster said that despite the problems, some 2.4 million tickets have been sold – with two million on Ticketmaster making it the most tickets ever sold for an artist in a single day.

It also said that less than 5% of the tickets for the tour “have been sold or posted for resale on the secondary market”, while sales without the verification process “typically see 20-30% of inventory end up on secondary markets”.

The company is now working “to shore up our tech for the new bar that has been set by demand” for Swift’s tour.

It also said that even when online sales go “flawlessly from a tech perspective”, there are often fans who are left disappointed when they miss out.

“For example: based on the volume of traffic to our site, Taylor would need to perform over 900 stadium shows (almost 20x the number of shows she is doing)… that’s a stadium show every single night for the next 2.5 years.

“While it’s impossible for everyone to get tickets to these shows, we know we can do more to improve the experience and that’s what we’re focused on.”

Swifties in the UK and other countries outside the US are still waiting for details of international dates – and hoping their ticket-buying process will be a little smoother.

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LA fires: Paris Hilton and Mel Gibson among stars to see homes destroyed in blaze

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LA fires: Paris Hilton and Mel Gibson among stars to see homes destroyed in blaze

Paris Hilton says her “heart has shattered into a million pieces,” after visiting the charred remains of her Malibu beach house which has been destroyed in wildfires sweeping LA.

Describing herself on Instagram as “in complete shock,” the hotel heiress said seeing her family memories “reduced to ashes” was “devastating”.

Meanwhile, Mel Gibson has said the loss of his family home and all his belongings in the fire was “emotional”. It burned down while he was recording the Joe Rogan Experience in Texas.

Follow live: Latest blaze investigated as possible arson

At least 10 people have been killed in the blazes, which have been burning for four days, forcing 179,000 to evacuate their homes. Tens of thousands of acres of land still burning.

The fires affected multiple celebrities, as the fires have ripped through exclusive suburbs in southern California, home to film stars and billionaires.

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Celebrities’ homes have burned down in the LA fires

Hilton, 43, said she watched her home burn to the ground on TV – and shared a video on social media from inside her gutted home.

She said she was grateful to be safe along with her husband Carter Reum and their two children, Phoenix and London, but was devastated to have lost her family home.

She wrote on Instagram: “I’m standing here in what used to be our home, and the heartbreak is truly indescribable.

“When I first saw the news, I was in complete shock – I couldn’t process it. But now, standing here and seeing it with my own eyes, it feels like my heart has shattered into a million pieces.”

She has lived in the multi-million-pound property for three years.

Hilton added: “This house wasn’t just a place to live – it was where we dreamed, laughed, and created the most beautiful memories as a family.

“It was where [son] Phoenix’s little hands made art that I’ll cherish forever, where love and life filled every corner. To see it reduced to ashes… it’s devastating beyond words.

“What breaks my heart even more is knowing that this isn’t just my story. So many people have lost everything. It’s not just walls and roofs – it’s the memories that made those houses homes. It’s the photos, the keepsakes, the irreplaceable pieces of our lives.”

She described herself as “incredibly lucky,” adding: “My loved ones, my babies, and my pets are safe. That’s the most important thing”.

She thanked the firefighters, first responders and volunteers who she said were “all risking their lives” to help, adding “Even in the ashes, there is still beauty in this world”.

Water is dropped by helicopter on the burning Sunset Fire in the Hollywood Hills.
Pic: AP
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Water dropped by helicopter on the burning Sunset Fire in the Hollywood Hills. Pic: AP

Fire crews battle the Kenneth Fire in the West Hills section of Los Angeles, Thursday, Jan. 9, 2025. (AP Photo/Ethan Swope)
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The West Hills section of Los Angeles. Pic: AP

‘When I got home, it wasn’t there’

Braveheart star Mel Gibson, who was away when the fires began, told NewsNation’s Elizabeth Vargas Reports that the home he had lived in for over a decade had burned while he was appearing on an episode of the Joe Rogan podcast.

The 69-year-old actor said it was “emotional” to know all his belongings have been lost, but he was doing his best to stay positive.

He said he felt “relieved from the burden of my stuff, because it’s all in cinders”.

Gibson, who lived in his Hollywood home with his partner Rosalind Ross and their seven-year-old son Lars, described finding out about the loss of his house.

“I was doing the Rogan podcast… And [I was] kind of ill at ease while we were talking, because I knew my neighbourhood was on fire, so I thought, I wonder if my place is still there.

“But when I got home, sure enough, it wasn’t there. I went home and I said to myself, well, at least I haven’t got any of those pesky plumbing problems anymore.”

Read more:
What caused the ferocious fires and when will they end? Everything we know about the LA wildfires
Furious LA woman challenges California governor over wildfires response

He said the family’s pet chickens had survived the blaze, and while many “personal things from over the years” had been lost, the important things were still there.

“These are only things. And the good news is that those in my family and those I love are all well, and we’re all happy and healthy and out of harm’s way, that’s all I can care about, really.”

LA fires as of Friday morning
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LA fires as of Friday morning

The ancestral home of Big Lebowski actor Jeff Bridges is also understood to have been destroyed.

The four-bedroom home, which had been in the Bridges family for generations, had been inherited by Bridges and his two siblings in 2018 according to the Los Angeles Times.

Tina Knowles, the mother of singer Beyonce, has also lost a house she owned in Malibu to the fires.

Tina Knowles, from left, Jay-Z, Beyonce, and Blue Ivy Carter arrive at the premiere of "Mufasa: The Lion King" on Monday, Dec. 9, 2024, at the Dolby Theatre in Los Angeles (Photo by Richard Shotwell/Invision/AP)
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Tina Knowles with Jay-Z, Beyonce and Blue Ivy Carter in December. Pic: AP

She shared a short video of dolphins playing in the sea on Instagram, writing: “This is what I was looking at on my birthday this past weekend from my tiny little bungalow on the water in Malibu! It was my favorite place, my sanctuary, my sacred Happy Place. Now it is gone!!”

She went on to thank the fire department and first responders and offered condolences to others affected by the fires.

Take That star Mark Owen and his family were evacuated from their home, with his wife Emma Ferguson describing them waking to “helicopters, thick black smoke and winds howling”.

She said while she was grateful her family was safe, it was “exhausting” to be “constantly looking online to see if your house is gone.”

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Steve Guttenberg: ‘I’ve seen such tragedy’

Actor Steve Guttenberg, best known for his role in the Police Academy film franchise, has called the fires “absolutely the worst” he’s ever seen, and has been doing what he can to help distressed residents.

Other stars to have lost their homes in the fires include Billy Crystal, Miles Teller, Diane Waren, Ricki Lake, Cary Elwes, Milo Ventimiglia, Anna Faris, Adam Brody and Leighton Meester, Spencer Pratt and Heidi Montag.

On Friday, the Recording Academy, which runs the Grammy Awards, and charity MusiCares have pledged $1m (£813,000) to support music artists impacted by the fires.

Actress Jamie Lee Curtis has pledged the same amount to fire relief efforts from her family foundation.

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Alec Baldwin files lawsuit against prosecutors in fatal Rust shooting case

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Alec Baldwin files lawsuit against prosecutors in fatal Rust shooting case

Alec Baldwin has filed a lawsuit against prosecutors who pursued a criminal charge against him after the death of cinematographer Halyna Hutchins on the set of Rust.

The Hollywood actor, who was the lead actor and co-producer of the Western film, was pointing a gun at Ms Hutchins when it fired in October 2021.

The cinematographer was killed and director Joel Souza was wounded.

Baldwin, 66, was accused of involuntary manslaughter but his trial was upended in July when a judge threw the case out based on the misconduct of police and prosecutors over the withholding of ammunition evidence from the defence.

He has now filed a lawsuit for malicious prosecution and civil rights violations against those involved in pursuing the charge.

The lawsuit alleges that prosecutors intentionally concealed evidence that would absolve Baldwin from blame and “sought at every turn to scapegoat” him to “maliciously bring about or advance” the actor’s trial and conviction.

It claims the defendants, which include special prosecutor Kari Morrissey and Santa Fe district attorney Mary Carmack-Altwies, were “blinded by their desire to convict Baldwin for all the wrong reasons”.

In a statement, Ms Morrissey said: “In October 2023 the prosecution team became aware that Mr Baldwin intended to file a retaliatory civil lawsuit.

“We look forward to our day in court.”

Representatives for Ms Carmack-Altwies have been contacted for comment.

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From July 2024: Special prosecutor Kari Morrissey accused of calling Baldwin a ‘c*********’

Baldwin’s lawsuit has been filed less than a month after Ms Morrissey withdrew an appeal over the court’s decision to dismiss the involuntary manslaughter charge against the actor.

After the lawsuit was filed, Baldwin’s lawyers Luke Nikas and Alex Spiro said in a joint statement: “Criminal prosecutions are supposed to be about the search for truth and justice, not to pursue personal or political gain or harass the innocent.

“Kari Morrissey and the other defendants violated that basic principle, over and over, and trampled on Alec Baldwin’s rights.

“We bring this action to hold the defendants accountable for their misconduct and to prevent them from doing this to anyone else.”

Read more:
What next for Alec Baldwin?
Rust premieres three years after fatal shooting
Prosecutors say Baldwin has ‘no control’ of his emotions

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From November 2024: Tributes paid to Halyna Hutchins at Rust premiere

Baldwin had always denied the charge of involuntary manslaughter, maintaining he did not pull the gun’s trigger and that others on the set in New Mexico were responsible for safety checks on the weapon.

If he had been convicted, he could have faced up to 18 months in prison.

According to the prosecution, the actor had behaved recklessly during a scene rehearsal on the set near Santa Fe, playing “make believe with a real gun” and violating “the cardinal rules of firearm safety”.

Baldwin’s defence team argued this was not true – saying he was “an actor, acting” and “committed no crime”.

Following repeated suggestions from defence lawyer Alex Spiro that evidence had been concealed, in an unusual move, Ms Morrissey called herself to the witness stand during the trial, despite the judge telling her she was not required to do so.

Mr Spiro told the court that she had referred to the actor as a “c*********” and an “arrogant p****” to witnesses. Ms Morrissey said she did not recall this.

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Los Angeles fires: Hanks, Affleck, Witherspoon and Star Wars legend among stars evacuated as fires spread

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Los Angeles fires: Hanks, Affleck, Witherspoon and Star Wars legend among stars evacuated as fires spread

Hollywood celebrities are among thousands of people to have been evacuated from their homes as fires rip through areas of Los Angeles.

Sky News’ US correspondent Martha Kelner reported that Tom Hanks, Ben Affleck and Reese Witherspoon were all evacuated on Tuesday as wildfires continued to spread in the Pacific Palisades suburb of LA.

The blaze spreading there is one of four raging in California.

Follow latest: At least two killed as flames spread

The US flag flies as flames from the Palisades Fire engulf a structure during a windstorm on the west of Los Angeles. Pic: Reuters
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The US flag flies as flames from the Palisades Fire engulf a structure during a windstorm on the west of Los Angeles. Pic: Reuters

A wildfire-ravaged property in the Pacific Palisades neighbourhood of Los Angeles. Pic: AP
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A wildfire-ravaged property in the Pacific Palisades neighbourhood of Los Angeles. Pic: AP

The area, which is home to billionaires as well as Hollywood A-listers, is located between Santa Monica and Malibu.

Other celebrities who have fled their homes include the award-winning actor James Woods, who said last night he had been safely evacuated from his home in Pacific Palisades.

But he added in a post on X: “I do not know at this moment if our home is still standing.”

Actor Mark Hamill, best known for playing Luke Skywalker in the Star Wars films, also posted on social media last night saying he evacuated his home in Malibu and his family were “fleeing for our lives”.

This Is Us actress Mandy Moore was also forced to leave her home due to the fires.

She said in two Instagram stories she had fled the Eaton fire, which is raging near Altadena, with her children, cats and dog. They have found temporary refuge with friends.

The actress said: “Trying to shield the kids from the immense sadness and worry I feel.

“Praying for everyone in our beautiful city. So gutted for the destruction and loss. Don’t know if our place made it.”

Mark Hamill and Mandy Moore. File Pics: Reuters
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Mark Hamill and Mandy Moore fled their homes. File Pics: Reuters

Ben Affleck Reese Witherspoon Tom Hanks
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Tom Hanks, Reese Witherspoon and Ben Affleck were all evacuated from their homes. Pics: AP

According to Velvet Ropes, which maps celebrity properties, Tom Hanks and Rita Wilson, Matt Damon, Steven Spielberg, Hilary Swank and Sally Field all have homes close to where fires are raging.

Dr Dre, Adam Brody and Leighton Meester, Tyra Banks, Martin Short, Anna Faris, Milo Ventimiglia, Linda Cardellini, Mary McDonnell, Adam Sandler, Miles Teller, and Jennifer Love Hewitt are also said to have houses in affected areas.

The Palisades Fire burns a Christmas tree inside a residence in the Pacific Palisades neighborhood. Pic: AP
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The Palisades Fire burns a Christmas tree inside a residence in the Pacific Palisades neighborhood. Pic: AP

The skyline of Los Angeles covered with smoke due to wildfires raging in the area. Pic: Reuters
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The skyline of Los Angeles covered with smoke due to wildfires raging in the area. Pic: Reuters

In neighbouring Malibu, which was also affected by fires in December, stars including Beyonce and Jay-Z, Kim Kardashian, Lady Gaga and Billie Eilish are said to be among the celebrity residents.

The Palisades blaze has already burnt through more than 11,000 acres of land while the Eaton one has caused the death of two people, Los Angeles County fire chief Anthony Marrone said on Wednesday.

The two other fires are known as Woodley and Hurst, after the main areas affected.

All four blazes are still growing, Mr Marrone said.

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