When Taylor Swift announced what will be her first tour in five years, demand for tickets was always going to be high.
But following reports of service failures and delays on the Ticketmaster website, the general sale was called off.
Ticketmaster handled ticket sales for most of the shows on Swift‘s 20-city, 52-date US leg of the tour, although SeatGeek sold tickets for a few performances in Texas and Arizona.
Many fans have been left disappointed. But this is more than just a tale of frustrated Swifties – now the US Senate is involved.
Here’s a look at what happened.
The release of Midnights
Back in August, Swift revealed details of a new album, titled Midnights, telling the stories of “13 sleepless nights” from throughout her life.
The album, her tenth, was released on 21 October and immediately broke streaming records, with Spotify announcing it had become the most-streamed album in a single day – after users reported a huge spike in outages apparently caused by the surge in demand.
Following its release, Swift, 32, became the first artist to claim all top 10 slots in the US Billboard Hot 100 chart, and the album and its lead single Anti-Hero also charted at number one in the UK.
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Midnights followed Folklore and Evermore, Swift’s forays into indie and folk which came out just five months apart in 2020 as the world was in various states of lockdown during the pandemic.
Having not toured since 2018, it seemed inevitable an announcement was coming…
The Eras Tour arrives in 2023
Swift announced The Eras Tour on 1 November, telling fans it would be “a journey through the musical eras of my career (past & present!)”.
Dates for the US leg of the tour were announced, kicking off on 18 March 2023 in Glendale, Arizona, with international shows set to follow, the star said.
Swift also confirmed she will be joined by a number of artists during the tour, including bands Paramore and Haim, and solo artists Phoebe Bridgers and Gracie Abrams.
She also shared a verification link for a presale, which meant fans had to register first to be able to buy tickets.
‘Extraordinarily high demands’
On Thursday 17 November, the day before general tickets were due to be made available, Ticketmaster cancelled the sale – citing “insufficient ticket inventory” to meet “extraordinarily high demands”.
It came after the presale two days earlier caused the site to crash, leaving many fans frustrated and unable to get tickets.
The ticket company had previously asked fans on Twitter to be patient as “millions” tried to buy tickets in the presale, causing “historically unprecedented demand”.
Swift’s fans, known as Swifties, criticised the firm on social media after encountering long wait times and site outages during the presales. Some reported waiting in online queues for up to eight hours, with many finding they were too late to purchase tickets, which cost between $49 (£41) and $449 (£377) each.
‘Staggering number of bot attacks’
In a statement, Ticketmaster said it had anticipated heavy demand for tickets, but it was clearly even greater than they had predicted.
A record 3.5 million people registered as verified fans, the company said.
The plan was to invite 1.5 million of those to participate in the sale for all 52 show dates, including the 47 sold by Ticketmaster, with the other 2 million placed on a waiting list.
But this plan, Ticketmaster said, was undermined by attacks by “bots” – automated software requests – as well as demand from those who had not registered beforehand.
“The staggering number of bot attacks as well as fans who didn’t have invite codes drove unprecedented traffic on our site, resulting in 3.5 billion total system requests – 4x our previous peak,” Ticketmaster said.
“Never before has a Verified Fan on sale sparked so much attention – or uninvited volume.”
What did Swift say?
Image: Pic: Evan Agostini/Invision/AP
Following the debacle,Swift criticised Ticketmaster, saying she and her team had been assured they could handle the expected surge in demand.
“It’s really difficult for me to trust an outside entity with these relationships and loyalties, and excruciating for me to just watch mistakes happen with no recourse,” she wrote in a statement on Instagram.
“There are a multitude of reasons why people had such a hard time trying to get tickets and I’m trying to figure out how this situation can be improved moving forward.
“I’m not going to make excuses for anyone because we asked them, multiple times, if they could handle this kind of demand and we were assured they could.”
The star said that 2.4 million fans had been able to purchase tickets, which was “truly amazing… but it really p***** me off that a lot of them feel like they went through several bear attacks to get them”.
To those who missed out, she said she hoped to put on more shows.
Why is the US Senate involved?
Image: Senators Amy Klobuchar and Mike Lee. Pic: Tom Williams/CQ Roll Call/AP
Ticketmaster, which overwhelmingly dominates the ticketing industry, has for years left fans and artists frustrated by hidden fees, rising costs, and limited tickets availability due to presales.
And when these sorts of problems affect Swift, arguably the biggest pop star in the world, it attracts global attention. Which means US politicians are now looking into Ticketmaster’s dominance in the industry.
Senators Amy Klobuchar and Mike Lee – chairwoman and ranking member of the Senate Judiciary Subcommittee on competition policy, antitrust, and consumer rights, respectively – have announced plans for a hearing.
“The competition problem in ticketing markets was made painfully obvious when Ticketmaster’s website failed hundreds of thousands of fans hoping to purchase concert tickets,” Ms Klobuchar said.
“The high fees, site disruptions and cancellations that customers experienced shows how Ticketmaster’s dominant market position means the company does not face any pressure to continually innovate and improve…
“When there is no competition to incentivise better services and fair prices, we all suffer the consequences.”
The issue goes “way beyond Taylor Swift”, she later added on Twitter.
The hearing date and witnesses will be announced at a later date.
What does Ticketmaster say?
The company has posted a lengthy explainer on its Ticketmaster Business website, saying it was aware that a record number of fans would want to buy tickets for Swift’s shows.
“First, we want to apologise to Taylor and all of her fans – especially those who had a terrible experience trying to purchase tickets,” it said. “Next, we feel we owe it to everyone to share some information to help explain what happened.”
The company went on to say the verified fan registration was designed to help manage high demand – “identifying real humans and weeding out bots”.
However, the demand broke records, with 3.5 million system requests, it said – four times its previous peak. This unprecedented traffic “disrupted the predictability and reliability” of the verified fan registration.
‘Swift would need to perform a stadium show every night for 2.5 years to meet demand’
Ticketmaster said that despite the problems, some 2.4 million tickets have been sold – with two million on Ticketmaster making it the most tickets ever sold for an artist in a single day.
It also said that less than 5% of the tickets for the tour “have been sold or posted for resale on the secondary market”, while sales without the verification process “typically see 20-30% of inventory end up on secondary markets”.
The company is now working “to shore up our tech for the new bar that has been set by demand” for Swift’s tour.
It also said that even when online sales go “flawlessly from a tech perspective”, there are often fans who are left disappointed when they miss out.
“For example: based on the volume of traffic to our site, Taylor would need to perform over 900 stadium shows (almost 20x the number of shows she is doing)… that’s a stadium show every single night for the next 2.5 years.
“While it’s impossible for everyone to get tickets to these shows, we know we can do more to improve the experience and that’s what we’re focused on.”
Swifties in the UK and other countries outside the US are still waiting for details of international dates – and hoping their ticket-buying process will be a little smoother.
Over the last two decades, Eddie Marsan has established himself as one of Britain’s most versatile and acclaimed character actors. From major blockbusters like the Sherlock Holmes films and Mission: Impossible III, to his roles on the TV series Ray Donovan, and more recently the sci-fi drama Supacell.
As a performer, he is a skilled observer. And one thing he’s come to notice a lot over the years is how few of his castmates tend to share his working-class roots.
“If you want to be an actor in this country, and you come from a disadvantaged background, you have to be exceptional to have a hope of a career,” he says. “If you come from a privileged background, you can be mediocre.”
Speaking after being named one of the new vice presidents of drama school Mountview, and meeting students at the establishment where he too first trained, Marsan is keen to stress why it’s so necessary to support young actors who can’t fund their careers.
Image: Eddie Marsan at Mountview. Pic: Steve Gregson
“I came here when I was in my 20s… I was a bit lost, to be honest… I was serving an apprenticeship as a printer when Mountview offered me a place,” he says.
“There were no kinds of grants then, so for the first year an East End bookmaker paid my fees, then my mum and him got together and paid the second year, then Mountview gave me a scholarship for the third year, so I owe them everything.
“I didn’t earn a living as an actor for like six, seven years… years ago, actors could sign on and basically go on the dole while doing plays… now, in order to become an actor, you have to have the bank of mummy and daddy to bankroll you for those seven or eight years when you’re not going to earn a living.”
Marson and Dame Elaine Paige are both taking on ambassadorial roles to mark Mountview’s 80th anniversary, joining Dame Judi Dench, who has been president of the school since 2006.
“The parties are fantastic,” he jokes. “The two dames, they get so half-cut, honestly, you have to get an Uber to get them home!”
But he’s rather more serious about TV and film’s “fashion for posh boys”.
Image: ‘If you come from a privileged background you can be mediocre’ in the TV and film industry, says Marsan. Pic: Steve Gregson
“When I went to America and I did 21 Grams and Vera Drake. I remember thinking, ‘great I’m going to have a career now,’ but I wasn’t the idea of what Britain was selling of itself.
“Coming back from Hollywood, a publicist said to me ‘when we get to London and do publicity for the film 21 Grams we’re going to come to you’… but no one was interested… I remember coming to Waterloo station and looking up and seeing all these posh actors selling Burberry coats and posters, and they hadn’t done anything compared to what I’d done, and yet they were the image that we were pushing as a country.”
A 2024 Creative Industries, Policy, and Evidence Centre report found 8% of British actors come from working class backgrounds, compared to 20% in the 70s and 80s.
“Even a gangster movie now, 40 years ago you would have something like The Long Good Friday or Get Carter with people like Michael Caine or Bob Hoskins who were real working-class actors playing those parts, now you have posh boys playing working-class characters.”
Within the last five or six years, he says there has at least been “more of an effort to include people of colour”.
Image: Pic: Steve Gregson
‘They’re scared of a level-playing field’
“What I find really interesting is, I’ve been an actor for 34 years, and I remember for the first 20 years going on a set and very rarely within the crew and within the cast would you see a black face, very rarely.
“One of the saving graces really are things now like Top Boy and Supacell, where you have members of the black community making dramas about their communities, that can’t be co-opted by the middle classes.”
“People like Laurence Fox complaining that it’s unfair, I never heard them complain when you never saw a black face, never once did they say anything. Now that people are trying to address it, they think it’s unfair…because they’re scared of a level playing field.”
Now, more than ever, Marsan says he feels compelled to point out what needs to change within the industry he works in.
“Look, social media is destroying cultural discourse. It’s making people become very binary… acting and drama is an exercise in empathy and if there’s one thing that we need more of at the moment it’s that.”
Broadcaster Jeremy Vine has told a jury he felt “wickedly torn down for no reason” by ex-footballer Joey Barton, whose online posts led him to take civil action.
The TV and radio presenter said he intervened to support football commentators Lucy Ward and Eni Aluko after Barton shared an image online of their faces superimposed on to a photograph of notorious serial killers Fred and Rose West.
After a televised FA Cup match between Crystal Palace and Everton in January 2024, the former Manchester City and Newcastle United footballer likened the sports broadcasters to the “Fred and Rose West of commentary”.
Responding to the comment, Vine said on X: “What’s going on with @Joey7Barton? I just glanced at the Rose West thing… genuinely, is it possible we are dealing with a brain injury here?”
Image: Joey Barton arrives at Liverpool Crown Court. Pic: PA
‘I was quite shocked’
Giving evidence on Wednesday, Vine said: “I was quite shocked by what Mr Barton had said about two very respected commentators in Lucy Ward and Eni Aluko.
“I thought it was very vicious to impose them on the images of two mass murderers of children, and I was looking for an explanation.
“I said ‘are we dealing with a brain injury here’ as a way of underlining my own feelings that he had crossed the line on that tweet.”
Barton, 43, is currently standing trial at Liverpool Crown Court, accused of posting grossly offensive messages on X aimed at the three broadcasters, allegedly with the intent to cause distress or anxiety.
The court heard that Mr Barton replied to Vine’s tweet with a post referring to him as “you big bike nonce”.
The defendant, who has 2.7 million followers on X, also made references to convicted child sex offender Jeffrey Epstein.
Image: Jeremy Vine. Pic: PA
‘This now gets really serious’
Vine told the prosecutor he felt “very alarmed” that Mr Barton was choosing “this word ‘nonce’ to throw around” and that “this was now escalating”.
“This now gets really serious. He is accusing me of being a paedophile,” he said.
“These are disgusting actions. It’s a despicable thing to say.
“It gravely upset me, and I had a sleepless night that night.”
As more posts followed, Vine “began to feel scared”.
Vine said: “I realised I had to take some action, but I was not sure what to do. I realised the quickest remedy would be some sort of civil action.”
Civil proceedings were initiated in March 2024. A week later, a post from Mr Barton’s X account stated: “If anyone has any information about Jeremy Vine – pictures, screenshots, videos, or messages that could help us in the case – please send them to me using the hashtag #bikenonce.”
Jurors heard that in June 2024, Barton agreed to pay Mr Vine £75,000 in damages for defamation and harassment, along with his legal expenses, as the two parties reached a settlement in the civil case.
In a separate agreement, Barton also paid Vine an additional £35,000 in damages and legal costs relating to similar issues.
The court was told that Mr Barton issued a public apology on his X account in June 2024, admitting that he had made a “very serious allegation” on social media.
He denies the offences said to have been committed between January and March 2024.
A writer, whose “candid” and “unsparing” diaries have become the first to ever win the prestigious Baillie Gifford Prize for Non-Fiction. has told Sky News she is “delighted” to see the literary format recognised rather than dismissed.
Helen Garner, an acclaimed Australian author and diarist whose celebrity fans include singer Dua Lipa and fellow writer David Nicholls, said that diaries, often written by women, tended to be given “short shrift” in the literary industry.
She has now won the Baillie Gifford award for How To End A Story, a collection which charts 20 years of her life, from publishing her debut novel while raising a young daughter in the 1970s to the disintegration of her marriage in the 1990s.
Image: Garner accepted the award via video link from Australia. Pic: Baillie Gifford Prize
Judges hailed her as a “brilliant observer and listener” and described the diaries as a “recklessly candid, unsparing, occasionally eye-popping account of the implosion of a marriage”.
“Because they were often written by women, they used to be dismissed as just sort of verbal sludge that people… sort of lazily wrote down, but in actual fact to keep a decent diary involves as much hard work as writing a full-on book – in my experience, anyway. So I’m really glad that it’s been recognised.”
Garner was named winner of the £50,000 prize at a ceremony in London on Tuesday, and accepted her award via video link from Melbourne, Australia.
Journalist Robbie Millen, who chaired the prize jury, said her “addictive” book was the unanimous choice of the six judges.
“Garner takes the diary form, mixing the intimate, the intellectual, and the everyday, to new heights,” he said, comparing her to Virginia Woolf in the canon of great literary diarists. “There are places it’s toe-curlingly embarrassing. She puts it all out there.”
Image: How To End A Story was the judge’s unanimous choice. Pic: Baillie Gifford Prize
‘The mess my life became is not unique’
Garner, who has published novels, short stories, screenplays and true crime books, told Sky News she has been surprised to hear from so many readers who have related to her words and most intimate thoughts.
“People have said to me, ‘this could be my marriage’,” she said. “I found that rather shocking because it’s quite a painful story of a marriage collapsing, starting off with love, but then developing over the years into something painful and destructive.
“I’ve been glad to find that I’m not unique in that way, that the mess that I made in my life, the mess that my life became, it’s not unique. In fact, it’s archetypal. It’s something that’s happened to gazillions of people in the history of the world.”
Asked by Ridge if the book would have been a “difficult read” for her ex-husband, Garner replied: “I don’t know, I haven’t spoken to him for approximately 25 years. We won’t be speaking to each other again, I imagine. And if you’ve read the diary, you’ll see why.”
The other shortlisted titles
Jason Burke’s The Revolutionists: The Story Of The Extremists Who Hijacked The 1970s
Richard Holmes’s The Boundless Deep: Young Tennyson, Science And The Crisis Of Belief
Justin Marozzi’s Captives And Companions: A History Of Slavery And The Slave Trade In The Islamic World
Adam Weymouth’s Lone Wolf: Walking The Faultlines Of Europe
Frances Wilson’s Electric Spark: The Enigma Of Muriel Spark
How To End A Story is the first set of diaries to win the Baillie Gifford Prize, which was founded in 1999 and recognises English-language books in current affairs, history, politics, science, sport, travel, biography, autobiography and the arts.
It was selected from more than 350 books published between 1 November 2024 and 31 October 2025.