When Taylor Swift announced what will be her first tour in five years, demand for tickets was always going to be high.
But following reports of service failures and delays on the Ticketmaster website, the general sale was called off.
Ticketmaster handled ticket sales for most of the shows on Swift‘s 20-city, 52-date US leg of the tour, although SeatGeek sold tickets for a few performances in Texas and Arizona.
Many fans have been left disappointed. But this is more than just a tale of frustrated Swifties – now the US Senate is involved.
Here’s a look at what happened.
The release of Midnights
Back in August, Swift revealed details of a new album, titled Midnights, telling the stories of “13 sleepless nights” from throughout her life.
The album, her tenth, was released on 21 October and immediately broke streaming records, with Spotify announcing it had become the most-streamed album in a single day – after users reported a huge spike in outages apparently caused by the surge in demand.
Following its release, Swift, 32, became the first artist to claim all top 10 slots in the US Billboard Hot 100 chart, and the album and its lead single Anti-Hero also charted at number one in the UK.
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Midnights followed Folklore and Evermore, Swift’s forays into indie and folk which came out just five months apart in 2020 as the world was in various states of lockdown during the pandemic.
Having not toured since 2018, it seemed inevitable an announcement was coming…
The Eras Tour arrives in 2023
Swift announced The Eras Tour on 1 November, telling fans it would be “a journey through the musical eras of my career (past & present!)”.
Dates for the US leg of the tour were announced, kicking off on 18 March 2023 in Glendale, Arizona, with international shows set to follow, the star said.
Swift also confirmed she will be joined by a number of artists during the tour, including bands Paramore and Haim, and solo artists Phoebe Bridgers and Gracie Abrams.
She also shared a verification link for a presale, which meant fans had to register first to be able to buy tickets.
‘Extraordinarily high demands’
On Thursday 17 November, the day before general tickets were due to be made available, Ticketmaster cancelled the sale – citing “insufficient ticket inventory” to meet “extraordinarily high demands”.
It came after the presale two days earlier caused the site to crash, leaving many fans frustrated and unable to get tickets.
The ticket company had previously asked fans on Twitter to be patient as “millions” tried to buy tickets in the presale, causing “historically unprecedented demand”.
Swift’s fans, known as Swifties, criticised the firm on social media after encountering long wait times and site outages during the presales. Some reported waiting in online queues for up to eight hours, with many finding they were too late to purchase tickets, which cost between $49 (£41) and $449 (£377) each.
‘Staggering number of bot attacks’
In a statement, Ticketmaster said it had anticipated heavy demand for tickets, but it was clearly even greater than they had predicted.
A record 3.5 million people registered as verified fans, the company said.
The plan was to invite 1.5 million of those to participate in the sale for all 52 show dates, including the 47 sold by Ticketmaster, with the other 2 million placed on a waiting list.
But this plan, Ticketmaster said, was undermined by attacks by “bots” – automated software requests – as well as demand from those who had not registered beforehand.
“The staggering number of bot attacks as well as fans who didn’t have invite codes drove unprecedented traffic on our site, resulting in 3.5 billion total system requests – 4x our previous peak,” Ticketmaster said.
“Never before has a Verified Fan on sale sparked so much attention – or uninvited volume.”
What did Swift say?
Following the debacle,Swift criticised Ticketmaster, saying she and her team had been assured they could handle the expected surge in demand.
“It’s really difficult for me to trust an outside entity with these relationships and loyalties, and excruciating for me to just watch mistakes happen with no recourse,” she wrote in a statement on Instagram.
“There are a multitude of reasons why people had such a hard time trying to get tickets and I’m trying to figure out how this situation can be improved moving forward.
“I’m not going to make excuses for anyone because we asked them, multiple times, if they could handle this kind of demand and we were assured they could.”
The star said that 2.4 million fans had been able to purchase tickets, which was “truly amazing… but it really p***** me off that a lot of them feel like they went through several bear attacks to get them”.
To those who missed out, she said she hoped to put on more shows.
Why is the US Senate involved?
Ticketmaster, which overwhelmingly dominates the ticketing industry, has for years left fans and artists frustrated by hidden fees, rising costs, and limited tickets availability due to presales.
And when these sorts of problems affect Swift, arguably the biggest pop star in the world, it attracts global attention. Which means US politicians are now looking into Ticketmaster’s dominance in the industry.
Senators Amy Klobuchar and Mike Lee – chairwoman and ranking member of the Senate Judiciary Subcommittee on competition policy, antitrust, and consumer rights, respectively – have announced plans for a hearing.
“The competition problem in ticketing markets was made painfully obvious when Ticketmaster’s website failed hundreds of thousands of fans hoping to purchase concert tickets,” Ms Klobuchar said.
“The high fees, site disruptions and cancellations that customers experienced shows how Ticketmaster’s dominant market position means the company does not face any pressure to continually innovate and improve…
“When there is no competition to incentivise better services and fair prices, we all suffer the consequences.”
The issue goes “way beyond Taylor Swift”, she later added on Twitter.
The hearing date and witnesses will be announced at a later date.
What does Ticketmaster say?
The company has posted a lengthy explainer on its Ticketmaster Business website, saying it was aware that a record number of fans would want to buy tickets for Swift’s shows.
“First, we want to apologise to Taylor and all of her fans – especially those who had a terrible experience trying to purchase tickets,” it said. “Next, we feel we owe it to everyone to share some information to help explain what happened.”
The company went on to say the verified fan registration was designed to help manage high demand – “identifying real humans and weeding out bots”.
However, the demand broke records, with 3.5 million system requests, it said – four times its previous peak. This unprecedented traffic “disrupted the predictability and reliability” of the verified fan registration.
‘Swift would need to perform a stadium show every night for 2.5 years to meet demand’
Ticketmaster said that despite the problems, some 2.4 million tickets have been sold – with two million on Ticketmaster making it the most tickets ever sold for an artist in a single day.
It also said that less than 5% of the tickets for the tour “have been sold or posted for resale on the secondary market”, while sales without the verification process “typically see 20-30% of inventory end up on secondary markets”.
The company is now working “to shore up our tech for the new bar that has been set by demand” for Swift’s tour.
It also said that even when online sales go “flawlessly from a tech perspective”, there are often fans who are left disappointed when they miss out.
“For example: based on the volume of traffic to our site, Taylor would need to perform over 900 stadium shows (almost 20x the number of shows she is doing)… that’s a stadium show every single night for the next 2.5 years.
“While it’s impossible for everyone to get tickets to these shows, we know we can do more to improve the experience and that’s what we’re focused on.”
Swifties in the UK and other countries outside the US are still waiting for details of international dates – and hoping their ticket-buying process will be a little smoother.
Mark Webber’s role as Pulp’s fan club manager started simply enough, writing newsletters and posting out small bits of memorabilia such as postcards, stickers and badges. But, just like the band he loved, he wanted to do things a little differently.
A balloon launch to drum up publicity in their hometown of Sheffield didn’t attract too many people, he recalls, but one did make it all the way to Slovenia. The following year, he cut up a pair of Jarvis Cocker‘s trousers into 500 pieces, “all put in individually numbered envelopes and sent out to fans”.
It was 1993, a decade on from the release of Pulp‘s debut album, but still two years before they were to achieve huge mainstream success. A few years later, they decided to offer Cocker’s old Hillman Imp car, no longer roadworthy, as a competition prize. “It was crushed, compacted into a cube, someone won it, and we delivered it in a truck to their garden.”
It was genius silliness, indicative of the time. Nowadays, if you’re a young fan who loves a band or an artist, you assemble on social media – but back in the 1990s, it was all about signing up to the official fan club.
For Webber, who started out as a Pulp fan himself, it was a dream job which eventually led to him becoming the band’s tour manager – and then, just before they hit the height of their fame, joining as guitarist.
Following the group’s second and long hoped-for reunion in 2023, he is now telling his story – from super fan to joining the band – in I’m With Pulp, Are You?.
It’s not an autobiography as such, but a scrapbook of moments told mainly through ephemera collected over the last five decades, from photographs and flyers to set lists and press clippings, as well as other notes and scribblings kept through the years.
Webber went through his hoard during the pandemic lockdown. “It was in disarray at the time,” he says. “I hadn’t looked at it for so long I was finding things I couldn’t even remember what they were.”
‘We were in a bubble – suddenly the world caught up’
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His story with Pulp starts in 1985, when he was an “obsessive” teenage music fan hanging out at a small independent record store in Chesterfield “where all the weird kids would go”. Back then, the band’s fan base was small, he says, and they were “amused” by the “daft, psychedelic kids” who followed them. They got to know them.
Webber eventually started helping out with stages sets before taking on the fan club duties. Then his role morphed again as he was called on to play guitar and keyboards at live shows, and began to contribute to songwriting.
He became an official member in 1995 – just before they became one of the biggest bands in the UK with their fifth album, Different Class, thanks to songs such as Disco 2000, Sorted For E’s and Whizz, and signature track Common People.
“Do you think it’s a coincidence that happened just as I joined?” Webber asks, laughing. “There was this trajectory. There was such a momentum building that it just became clear that, like, every next thing the group did was going to be more successful.”
It was a strange feeling, he says. “Because we were in the bubble at the time, just doing our thing, and suddenly the world had caught up and kind of realised how great Pulp was.”
I’m With Pulp documents some of the milestone moments in the band’s history, such as the 1995 Glastonbury headline set, before the release of Different Class, which came about at short notice after The Stone Roses were forced to pull out. Webber recalls how the band spent the night camping backstage.
“That was horrible because I hate camping,” he says. “And the concert, at the time it didn’t feel like such a great show. But everyone seemed to love it.”
Headlining Glastonbury – but camping in tents
Looking back at the roster of recent Glastonbury headliners – Elton John, Paul McCartney, Adele, Dua Lipa, The Killers – it’s hard to imagine any of them pitching a tent in the mud before performing to 100,000 people.
“Well, I’ve never spent the night in a tent since then,” says Webber. “So it changed my life.”
A more infamous incident in Pulp’s history was Cocker rushing the stage during Michael Jackson’s performance of Earth Song at the Brits the following year.
At the time, it didn’t feel as significant a moment as it has become in popular culture, Webber says. “There was disbelief in the moment, that he actually dared to do it. And that it was so easy to do. That’s the thing none of us could really understand, that there was no security or anything stopping anyone getting on the stage that easily.”
The aftermath was more concerning. “Like, ‘is Jarvis going to go to prison?’ Because we were starting a tour the next day.”
Ultimately, says Webber, most awards ceremonies and industry events are “boring – you have to do something to amuse yourself”.
After splitting in 2002, Pulp reunited for the first time in 2011, and then again for shows last year.
The response was “kind of amazing”, Webber says. It’s “quite likely we will play in England before we disappear again”, he hints. “There’s nothing confirmed yet but we expect there’ll be more concerts next year.”
‘I probably should have enjoyed it more’
The book documents Webber’s story. The item he was most happy to rediscover, he says, was the briefcase he used during his time as tour manager, adorned with a vintage ‘I’m With Pulp, Are You?’ sticker, which provided inspiration for the title.
“I knew I had it somewhere, but what I didn’t expect when I opened it up was that it still contained some contracts, to do lists, itineraries, a Bic biro, a packet of Setlers, and the business cards of various guest houses,” he says. “I used to carry this around everywhere, and in the days before we all had mobile phones, it had to contain everything we’d need for a concert or tour.”
After taking the time to look back, is there anything he would change?
“Well, I mean, I probably should have enjoyed it more.” Webber laughs. “I’m always like the slightly glass half-full, grass is always greener type outlook… I did maintain quite a normal life, I didn’t have an address book full of celebrities that I’d go and hang out with – not that that’s something to aspire to, but, you know, maybe I should have been a bit more wild at the time when I had the chance.”
I’m With Pulp, Are You, published by Hat & Beard, is out now, with a launch night at the ICA in London on 27 November
Paul Mescal praised fellow Irish star and friend Saoirse Ronan for speaking out about women’s safety in a TV talk show clip that went viral.
The two Oscar nominees appeared on The Graham Norton Show, where Eddie Redmayne was talking about how he trained for his role as a lone assassin in Sky Atlantic series The Day Of The Jackal, where he was taught how to use a mobile phone if attacked.
In response, Mescal, 28, joked: “Who is going to think about that though?”
He continued:: “If someone attacks me I’m not going to go [reaches into pocket] phone.”
But Ronan chimed in and said: “That’s what girls have to think about all the time. Am I right ladies?”
The clip quickly went viral on social media, with Ronan praised for holding the men to account.
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Mescal was asked on Irish broadcaster RTE’s The Late Late Show if they were surprised by the reaction the clip had.
“I’m not surprised that the message received as much attention that it got, because it’s massively important and I’m sure you’ve had Saoirse on the show, like, she’s… quite often, more often than not, the most intelligent person in the room,” he replied.
He said she was “spot on” and “hit the nail on the head”, adding it was good “messages like that are kind of gaining traction – that’s a conversation that we should absolutely be having on a daily basis”.
Ronan previously called the reaction to her comments “wild”.
She told The Ryan Tubridy Show on Virgin Radio UK: “It’s definitely not something that I had expected, and I didn’t necessarily set out to sort of make a splash.”
But she said men and women from around the world had reached out to her following the moment.
She said the men on the show “weren’t sort of like debunking anything that I was saying”, and explained Mescal “completely gets” the issue as they have talked about it before.
Jon Kenny, an Irish comedian and actor known for D’Unbelievables and roles on Father Ted, has died aged 66.
His wife Margie told local news outlet the Limerick Leader that the comedian had died on Friday evening in Galway Clinic.
In a statement to the newspaper, Kenny’s family said he had a cardiac arrest early on 10 November. They added the comedian “grabbed life and shook it as hard as he could getting every ounce of fun, madness and love from it”.
They also said: “His wit, humour, generosity and kindness will outlast his passing. The memories and stories of those who knew him will be his legend.”
Kenny was best known as half of the comedy duo with Pat Shortt called D’Unbelievables in the 1980s. He also made two guest appearances in Father Ted as Michael Cocheese and Fred Rickwood.
The comedian was reunited with Shortt in the 2022 film The Banshees of Inisherin, where both had small roles.
Paying tribute, Taoiseach Simon Harris called the Limerick actor a “gifted performer,” while Sinn Fein president Mary Lou McDonald called him a “comedic genius”.
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In a post on social media, Mr Harris said: “Jon had the ability, that very few people possess, to make his audiences crack up laughing with a glance or a single word.
“Behind that seemingly effortless talent to joke, there was a gifted performer and an extremely deep thinker.”
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The Taoiseach added he was in Limerick on Friday “when word of his death came through and to say he is beloved, is a huge understatement”.
Ms McDonald also said of Kenny: “Along with his compadre Pat Shortt – [he] connected with the unique humour and wit of the Irish people in a very special way.
“He leaves the best legacy – he made people laugh and smile. Jon Kenny will be deeply missed.”
Fellow Irish comedian Dara O Briain said on social media Kenny “was a lovely, lovely man, and a comedy powerhouse”.
He said: “D’Unbeliveables opened the door to all the rest of us, doing epic tours and dragging the audience, sometimes bodily, into a mad world of their creation.