When Taylor Swift announced what will be her first tour in five years, demand for tickets was always going to be high.
But following reports of service failures and delays on the Ticketmaster website, the general sale was called off.
Ticketmaster handled ticket sales for most of the shows on Swift‘s 20-city, 52-date US leg of the tour, although SeatGeek sold tickets for a few performances in Texas and Arizona.
Many fans have been left disappointed. But this is more than just a tale of frustrated Swifties – now the US Senate is involved.
Here’s a look at what happened.
The release of Midnights
Back in August, Swift revealed details of a new album, titled Midnights, telling the stories of “13 sleepless nights” from throughout her life.
The album, her tenth, was released on 21 October and immediately broke streaming records, with Spotify announcing it had become the most-streamed album in a single day – after users reported a huge spike in outages apparently caused by the surge in demand.
Following its release, Swift, 32, became the first artist to claim all top 10 slots in the US Billboard Hot 100 chart, and the album and its lead single Anti-Hero also charted at number one in the UK.
Advertisement
Midnights followed Folklore and Evermore, Swift’s forays into indie and folk which came out just five months apart in 2020 as the world was in various states of lockdown during the pandemic.
Having not toured since 2018, it seemed inevitable an announcement was coming…
The Eras Tour arrives in 2023
Swift announced The Eras Tour on 1 November, telling fans it would be “a journey through the musical eras of my career (past & present!)”.
Dates for the US leg of the tour were announced, kicking off on 18 March 2023 in Glendale, Arizona, with international shows set to follow, the star said.
Swift also confirmed she will be joined by a number of artists during the tour, including bands Paramore and Haim, and solo artists Phoebe Bridgers and Gracie Abrams.
She also shared a verification link for a presale, which meant fans had to register first to be able to buy tickets.
‘Extraordinarily high demands’
On Thursday 17 November, the day before general tickets were due to be made available, Ticketmaster cancelled the sale – citing “insufficient ticket inventory” to meet “extraordinarily high demands”.
It came after the presale two days earlier caused the site to crash, leaving many fans frustrated and unable to get tickets.
The ticket company had previously asked fans on Twitter to be patient as “millions” tried to buy tickets in the presale, causing “historically unprecedented demand”.
Swift’s fans, known as Swifties, criticised the firm on social media after encountering long wait times and site outages during the presales. Some reported waiting in online queues for up to eight hours, with many finding they were too late to purchase tickets, which cost between $49 (£41) and $449 (£377) each.
‘Staggering number of bot attacks’
In a statement, Ticketmaster said it had anticipated heavy demand for tickets, but it was clearly even greater than they had predicted.
A record 3.5 million people registered as verified fans, the company said.
The plan was to invite 1.5 million of those to participate in the sale for all 52 show dates, including the 47 sold by Ticketmaster, with the other 2 million placed on a waiting list.
But this plan, Ticketmaster said, was undermined by attacks by “bots” – automated software requests – as well as demand from those who had not registered beforehand.
“The staggering number of bot attacks as well as fans who didn’t have invite codes drove unprecedented traffic on our site, resulting in 3.5 billion total system requests – 4x our previous peak,” Ticketmaster said.
“Never before has a Verified Fan on sale sparked so much attention – or uninvited volume.”
What did Swift say?
Image: Pic: Evan Agostini/Invision/AP
Following the debacle,Swift criticised Ticketmaster, saying she and her team had been assured they could handle the expected surge in demand.
“It’s really difficult for me to trust an outside entity with these relationships and loyalties, and excruciating for me to just watch mistakes happen with no recourse,” she wrote in a statement on Instagram.
“There are a multitude of reasons why people had such a hard time trying to get tickets and I’m trying to figure out how this situation can be improved moving forward.
“I’m not going to make excuses for anyone because we asked them, multiple times, if they could handle this kind of demand and we were assured they could.”
The star said that 2.4 million fans had been able to purchase tickets, which was “truly amazing… but it really p***** me off that a lot of them feel like they went through several bear attacks to get them”.
To those who missed out, she said she hoped to put on more shows.
Why is the US Senate involved?
Image: Senators Amy Klobuchar and Mike Lee. Pic: Tom Williams/CQ Roll Call/AP
Ticketmaster, which overwhelmingly dominates the ticketing industry, has for years left fans and artists frustrated by hidden fees, rising costs, and limited tickets availability due to presales.
And when these sorts of problems affect Swift, arguably the biggest pop star in the world, it attracts global attention. Which means US politicians are now looking into Ticketmaster’s dominance in the industry.
Senators Amy Klobuchar and Mike Lee – chairwoman and ranking member of the Senate Judiciary Subcommittee on competition policy, antitrust, and consumer rights, respectively – have announced plans for a hearing.
“The competition problem in ticketing markets was made painfully obvious when Ticketmaster’s website failed hundreds of thousands of fans hoping to purchase concert tickets,” Ms Klobuchar said.
“The high fees, site disruptions and cancellations that customers experienced shows how Ticketmaster’s dominant market position means the company does not face any pressure to continually innovate and improve…
“When there is no competition to incentivise better services and fair prices, we all suffer the consequences.”
The issue goes “way beyond Taylor Swift”, she later added on Twitter.
The hearing date and witnesses will be announced at a later date.
What does Ticketmaster say?
The company has posted a lengthy explainer on its Ticketmaster Business website, saying it was aware that a record number of fans would want to buy tickets for Swift’s shows.
“First, we want to apologise to Taylor and all of her fans – especially those who had a terrible experience trying to purchase tickets,” it said. “Next, we feel we owe it to everyone to share some information to help explain what happened.”
The company went on to say the verified fan registration was designed to help manage high demand – “identifying real humans and weeding out bots”.
However, the demand broke records, with 3.5 million system requests, it said – four times its previous peak. This unprecedented traffic “disrupted the predictability and reliability” of the verified fan registration.
‘Swift would need to perform a stadium show every night for 2.5 years to meet demand’
Ticketmaster said that despite the problems, some 2.4 million tickets have been sold – with two million on Ticketmaster making it the most tickets ever sold for an artist in a single day.
It also said that less than 5% of the tickets for the tour “have been sold or posted for resale on the secondary market”, while sales without the verification process “typically see 20-30% of inventory end up on secondary markets”.
The company is now working “to shore up our tech for the new bar that has been set by demand” for Swift’s tour.
It also said that even when online sales go “flawlessly from a tech perspective”, there are often fans who are left disappointed when they miss out.
“For example: based on the volume of traffic to our site, Taylor would need to perform over 900 stadium shows (almost 20x the number of shows she is doing)… that’s a stadium show every single night for the next 2.5 years.
“While it’s impossible for everyone to get tickets to these shows, we know we can do more to improve the experience and that’s what we’re focused on.”
Swifties in the UK and other countries outside the US are still waiting for details of international dates – and hoping their ticket-buying process will be a little smoother.
Alex Garland says while it’s “the most obvious statement about life on this planet” that the world would be a better place without war, it “doesn’t mean it should never happen”, and there are “circumstances in which war is required”.
The Oscar-nominated screenwriter and director told Sky News: “I don’t think it is possible to make a statement about what war is really like without it being implicitly anti-war, inasmuch as it would be better if this thing did not happen.
“But that’s not the same as saying it should never happen. There are circumstances in which war is required.”
Image: (L-R) Co-writers and co-directors Alex Garland and Ray Mendoza. Pic: A24
His latest film, Warfare, embeds the audience within a platoon of American Navy SEALs on an Iraqi surveillance mission gone wrong, telling the story solely through the memories of war veterans from a real 2006 mission in Ramadi, Iraq.
Garland says the film is “anti-war in as much as it is better if war does not happen,” adding, “and that is about the most obvious statement about life on this planet that one could make.”
Comparing it to ongoing geopolitical conflict across the world, Garland goes on: “It would be better if Gaza had not been flattened. It would be better if Ukraine was not invaded. It would it better if all people’s problems could be solved via dialogue and not threat or violence…
“To be anti-war to me is a rational position, and most veterans I’ve met are anti-war.”
The screenwriter behind hits including Ex Machina, 28 Days Later and The Beach says this film is “an attempt to recreate something as faithfully and accurately as we could”.
Image: The film opens to Swedish dance hit Call On Me. Pic: A24
‘War veterans feel invisible and forgotten’
Almost entirely based on first-person accounts, the 15-rated film opens with soldiers singing along to the video of Swedish dance hit Call On Me – complete with gyrating women in thong leotards.
It’s the only music in the film. The remaining score is made up of explosions, sniper fire and screams of pain.
Garland co-wrote and co-directed the film alongside Hollywood stuntman and gunfight coordinator Ray Mendoza, whom Garland met on his last film, Civil War.
Mendoza, a communications officer on the fateful mission portrayed in the film, says despite the traumatic content, the experience of making the film was “therapeutic”.
Mendoza told Sky News: “It actually mended a lot of relationships… There were some guys I hadn’t spoken to in a very long time. And this allowed us to bury the hatchet, so to speak, on some issues from that day.”
Turning to Hollywood after serving in the Navy for 16 years, Mendoza says past war film he’d seen – even the good ones – were “a little off” because they “don’t get the culture right”.
Mendoza admits: “You feel like no one cares because they didn’t get it right. You feel invisible. You feel forgotten.”
With screenings of Warfare shown to around 1,000 veterans ahead of general release, Mendoza says: “They finally feel heard. They finally feel like somebody got it right.”
As to whether it could be triggering for some veterans, Mendoza says decisively not: “It’s not triggering. I would say it’s the opposite, for a veteran at least.”
Image: D’Pharaoh Woon-A-Tai plays communications officer Ray. Pic: A24
‘I’m an actor – I love my hair’
A tense and raw 90-minute story told in real time, the film’s ensemble cast is made up of young buzzy actors, dubbed “all of the internet’s boyfriends” when the casting was first announced.
Mirroring the Navy SEALs they were portraying, the cast initially bonded through a three-week bootcamp ahead of filming, before living together for the 25-day shoot.
Black Mirror’s Will Poulter, who plays Eric, the officer in charge of the operation, says the film’s extended takes and 360-degree sets demanded a special kind of focus.
Poulter said: “It required everyone to practise something that is fundamental to Navy SEAL mentality – you’re a teammate before you’re an individual.
“When a camera’s roaming around like that and could capture anyone at kind of any moment, it requires that everyone to be ‘on’ at all times and for the sake of each other.
“It becomes less about making sure that you’re performing when the camera lands on you, but as much about this idea that you are performing for the sake of the actor opposite you when the camera’s on them.”
Another of the film’s stars, Reservation Dogs’ D’Pharaoh Woon-A-Tai, plays Mendoza and is the heart of the film.
Woon-A-Tai says the cast drew on tactics used by real soldiers to help with the intense filming schedule: “Laughter is medicine… A lot of times these are long takes, long hours, back-to-back days, so uplifting our spirit was definitely a big part of it.”
He also joked that shaving each other’s heads in a bonding ritual the night before the first day of filming was a daunting task.
“As actors, we love our hair. I mean, I speak personally, I love my hair. You know, I had really long hair. So yeah, it definitely takes a lot of trust. And you know, it wasn’t even at all, but you know it was still fun to do.”
“We’re fully on their side,” drummer Jimmy Brown told Sky News. “I think they shouldn’t give up, they should still be fighting.
“Working people shouldn’t have to take a reduction in their incomes, which is what we’re talking about here.
“We’re talking about people being paid less and it seems to me with prices going up, heating, buying food, inflation and rents going up then people need a decent wage to have a half decent life… keep going boys!”
Image: Members of the Unite union in Birmingham earlier this month. Pic: PA
Workers joined picket lines again on Thursday, with some fearing they could be up to £600 a month worse off if they accept the terms.
“We have total utter support for the bin men and all trade unions,” said guitarist Robin Campbell.
“The other side is always going to say they’ve made a reasonable offer – the point is they’re the ones who’ve messed up, they’re the ones who’ve gone bankrupt, they’re the ones now trying to reduce the bin men’s wages.”
Spreaker
This content is provided by Spreaker, which may be using cookies and other technologies.
To show you this content, we need your permission to use cookies.
You can use the buttons below to amend your preferences to enable Spreaker cookies or to allow those cookies just once.
You can change your settings at any time via the Privacy Options.
Unfortunately we have been unable to verify if you have consented to Spreaker cookies.
To view this content you can use the button below to allow Spreaker cookies for this session only.
Lead singer Matt Doyle told Sky News: “It’s a shame that what we’re seeing is all the images of rats and rubbish building up, that is going to happen inevitably, but we’ve just got to keep fighting through that.”
About 22,000 tonnes of rubbish accumulated on the city’s streets after a major incident was declared last month by Birmingham City Council.
Image: Rubbish has blighted the city’s streets for weeks . Pic: PA
Please use Chrome browser for a more accessible video player
0:57
Bin situation ‘pains me’ – council boss
On a visit to the city, local government minister Jim McMahon said the union and local authority should continue to meet in “good faith” and the government felt there was a deal that could be “marshalled around”.
He paid tribute to the “hundreds of workers” who have worked “around the clock” to clear the rubbish.
“As we stand here today, 85% of that accumulated waste has been cleared and the council have a plan in place now to make sure it doesn’t accumulate going forward,” said Mr McMahon.
Sky News understands talks are not set to resume until next week.
Drummer Zak Starkey has said he is “surprised and saddened” after parting ways with The Who following recent charity shows at the Royal Albert Hall.
The musician, who is the son of The Beatles drummer Ringo Starr and his first wife, Maureen Starkey, had been with the band since 1996, when he joined for their Quadrophenia tour.
He was introduced to drumming as a child by “Uncle Keith” – The Whodrummer and family friendKeith Moon, who died in 1978.
Earlier this week, the band issued a statement saying a “collective decision” had been made about his departure. It came after their Teenage Cancer Trust shows in March.
A review of one gig, published in the Metro, suggested frontman Roger Daltrey – who launched the annual gig series for the charity in 2000 – was “frustrated” with the drumming during some tracks.
“Filling the shoes of my Godfather, ‘Uncle Keith’ has been the biggest honour and I remain their biggest fan,” he said. “They’ve been like family to me.”
More on The Who
Related Topics:
In January, Starkey suffered a blood clot in his right leg and a performance with his other band Mantra Of The Cosmos – which also features Shaun Ryder and Bez from Happy Mondays, and Andy Bell of Ride and Oasis – was cancelled.
Referencing this in his statement to Rolling Stone, Starkey said: “I suffered a serious medical emergency with blood clots in my right bass drum calf. This is now completely healed and does not affect my drumming or running.”
He continued: “After playing those songs with the band for so many decades, I’m surprised and saddened anyone would have an issue with my performance that night, but what can you do?”
Starkey said he planned to “take some much needed time off with my family” and focus on the release of Mantra Of The Cosmos single Domino Bones, which features Noel Gallagher, as well as his autobiography.
“Twenty-nine years at any job is a good old run, and I wish them the best,” he added.
Starkey has also previously played with Oasis, Lightning Seeds and Johnny Marr.
While Daltrey starts a solo tour at the weekend, The Who have two shows planned for Italy in July but no full tour. Details of a replacement for Starkey have not been announced.