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When Taylor Swift announced what will be her first tour in five years, demand for tickets was always going to be high.

But following reports of service failures and delays on the Ticketmaster website, the general sale was called off.

Ticketmaster handled ticket sales for most of the shows on Swift‘s 20-city, 52-date US leg of the tour, although SeatGeek sold tickets for a few performances in Texas and Arizona.

Many fans have been left disappointed. But this is more than just a tale of frustrated Swifties – now the US Senate is involved.

Here’s a look at what happened.

The release of Midnights

Back in August, Swift revealed details of a new album, titled Midnights, telling the stories of “13 sleepless nights” from throughout her life.

The album, her tenth, was released on 21 October and immediately broke streaming records, with Spotify announcing it had become the most-streamed album in a single day – after users reported a huge spike in outages apparently caused by the surge in demand.

Following its release, Swift, 32, became the first artist to claim all top 10 slots in the US Billboard Hot 100 chart, and the album and its lead single Anti-Hero also charted at number one in the UK.

Midnights followed Folklore and Evermore, Swift’s forays into indie and folk which came out just five months apart in 2020 as the world was in various states of lockdown during the pandemic.

Having not toured since 2018, it seemed inevitable an announcement was coming…

The Eras Tour arrives in 2023

Swift announced The Eras Tour on 1 November, telling fans it would be “a journey through the musical eras of my career (past & present!)”.

Dates for the US leg of the tour were announced, kicking off on 18 March 2023 in Glendale, Arizona, with international shows set to follow, the star said.

Swift also confirmed she will be joined by a number of artists during the tour, including bands Paramore and Haim, and solo artists Phoebe Bridgers and Gracie Abrams.

She also shared a verification link for a presale, which meant fans had to register first to be able to buy tickets.

‘Extraordinarily high demands’

On Thursday 17 November, the day before general tickets were due to be made available, Ticketmaster cancelled the sale – citing “insufficient ticket inventory” to meet “extraordinarily high demands”.

It came after the presale two days earlier caused the site to crash, leaving many fans frustrated and unable to get tickets.

The ticket company had previously asked fans on Twitter to be patient as “millions” tried to buy tickets in the presale, causing “historically unprecedented demand”.

Swift’s fans, known as Swifties, criticised the firm on social media after encountering long wait times and site outages during the presales. Some reported waiting in online queues for up to eight hours, with many finding they were too late to purchase tickets, which cost between $49 (£41) and $449 (£377) each.

‘Staggering number of bot attacks’

In a statement, Ticketmaster said it had anticipated heavy demand for tickets, but it was clearly even greater than they had predicted.

A record 3.5 million people registered as verified fans, the company said.

The plan was to invite 1.5 million of those to participate in the sale for all 52 show dates, including the 47 sold by Ticketmaster, with the other 2 million placed on a waiting list.

But this plan, Ticketmaster said, was undermined by attacks by “bots” – automated software requests – as well as demand from those who had not registered beforehand.

“The staggering number of bot attacks as well as fans who didn’t have invite codes drove unprecedented traffic on our site, resulting in 3.5 billion total system requests – 4x our previous peak,” Ticketmaster said.

“Never before has a Verified Fan on sale sparked so much attention – or uninvited volume.”

What did Swift say?

Taylor Swift arrives at the MTV Video Music Awards at the Prudential Center on Sunday, Aug. 28, 2022, in Newark, N.J. (Photo by Evan Agostini/Invision/AP)
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Pic: Evan Agostini/Invision/AP

Following the debacle, Swift criticised Ticketmaster, saying she and her team had been assured they could handle the expected surge in demand.

“It’s really difficult for me to trust an outside entity with these relationships and loyalties, and excruciating for me to just watch mistakes happen with no recourse,” she wrote in a statement on Instagram.

“There are a multitude of reasons why people had such a hard time trying to get tickets and I’m trying to figure out how this situation can be improved moving forward.

“I’m not going to make excuses for anyone because we asked them, multiple times, if they could handle this kind of demand and we were assured they could.”

The star said that 2.4 million fans had been able to purchase tickets, which was “truly amazing… but it really p***** me off that a lot of them feel like they went through several bear attacks to get them”.

To those who missed out, she said she hoped to put on more shows.

Why is the US Senate involved?

UNITED STATES - MAY 14: Sens. Amy Klobuchar, D-Minn., and Mike Lee, R-Utah, are seen during a Senate Judiciary Committee hearing in Dirksen Building titled "5G: National Security Concerns, Intellectual Property Issues, and the Impact on Competition and Innovation," on Tuesday, May 14, 2019. (Photo By Tom Williams/CQ Roll Call)
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Senators Amy Klobuchar and Mike Lee. Pic: Tom Williams/CQ Roll Call/AP

Ticketmaster, which overwhelmingly dominates the ticketing industry, has for years left fans and artists frustrated by hidden fees, rising costs, and limited tickets availability due to presales.

And when these sorts of problems affect Swift, arguably the biggest pop star in the world, it attracts global attention. Which means US politicians are now looking into Ticketmaster’s dominance in the industry.

Senators Amy Klobuchar and Mike Lee – chairwoman and ranking member of the Senate Judiciary Subcommittee on competition policy, antitrust, and consumer rights, respectively – have announced plans for a hearing.

“The competition problem in ticketing markets was made painfully obvious when Ticketmaster’s website failed hundreds of thousands of fans hoping to purchase concert tickets,” Ms Klobuchar said.

“The high fees, site disruptions and cancellations that customers experienced shows how Ticketmaster’s dominant market position means the company does not face any pressure to continually innovate and improve…

“When there is no competition to incentivise better services and fair prices, we all suffer the consequences.”

The issue goes “way beyond Taylor Swift”, she later added on Twitter.

The hearing date and witnesses will be announced at a later date.

What does Ticketmaster say?

The company has posted a lengthy explainer on its Ticketmaster Business website, saying it was aware that a record number of fans would want to buy tickets for Swift’s shows.

“First, we want to apologise to Taylor and all of her fans – especially those who had a terrible experience trying to purchase tickets,” it said. “Next, we feel we owe it to everyone to share some information to help explain what happened.”

The company went on to say the verified fan registration was designed to help manage high demand – “identifying real humans and weeding out bots”.

However, the demand broke records, with 3.5 million system requests, it said – four times its previous peak. This unprecedented traffic “disrupted the predictability and reliability” of the verified fan registration.

‘Swift would need to perform a stadium show every night for 2.5 years to meet demand’

Taylor Swift performs during the Rock and Roll Hall of Fame induction ceremony in Cleveland, Ohio, U.S. October 30, 2021. REUTERS/Gaelen Morse

Ticketmaster said that despite the problems, some 2.4 million tickets have been sold – with two million on Ticketmaster making it the most tickets ever sold for an artist in a single day.

It also said that less than 5% of the tickets for the tour “have been sold or posted for resale on the secondary market”, while sales without the verification process “typically see 20-30% of inventory end up on secondary markets”.

The company is now working “to shore up our tech for the new bar that has been set by demand” for Swift’s tour.

It also said that even when online sales go “flawlessly from a tech perspective”, there are often fans who are left disappointed when they miss out.

“For example: based on the volume of traffic to our site, Taylor would need to perform over 900 stadium shows (almost 20x the number of shows she is doing)… that’s a stadium show every single night for the next 2.5 years.

“While it’s impossible for everyone to get tickets to these shows, we know we can do more to improve the experience and that’s what we’re focused on.”

Swifties in the UK and other countries outside the US are still waiting for details of international dates – and hoping their ticket-buying process will be a little smoother.

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BBC and Channel 4 should ‘merge’ to survive, Sir Phil Redmond says

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BBC and Channel 4 should 'merge' to survive, Sir Phil Redmond says

One of Britain’s most legendary TV dramatists, Sir Phil Redmond, is no stranger to tackling difficult issues on screen.

Courting controversy famously with his hard-hitting storylines on his children’s show Grange Hill for the BBC in 1978, before he switched over to Channel 4 to give it its two most prominent soaps, Brookside (1982) and later Hollyoaks (1995).

He’s been a pivotal figure at Channel 4 from its inception, widely considered to be a father to the channel.

Sir Phil Redmond says the BBC and Channel 4 should team up to survive
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Sir Phil Redmond says the BBC and Channel 4 should team up to survive

While he’s been responsible for putting some of TV’s most impactful storylines to air for them – from the first lesbian kiss, to bodies buried under patios – off-screen nowadays, he’s equally radical about what should happen.

“Channel 4’s job in 1980 was to provide a platform for the voices, ideas, and people that weren’t able to break through into television. They did a fantastic job. I was part of that, and now it’s done.”

It’s not that he wants to kill off Channel 4 but – as broadcasting bosses gather for Edinburgh’s annual TV Festival – he believes they urgently should be talking about mergers.

A suggestion which goes down about as well as you might imagine, he says, when he brings it up with those at the top.

He laughs: “The people with the brains think it’s a good idea, the people who’ve got the expense accounts think it’s horrendous.”

Some of the original Grange Hill cast collecting a BAFTA special award in 2001. Pic: Shutterstock
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Some of the original Grange Hill cast collecting a BAFTA special award in 2001. Pic: Shutterstock

A ‘struggling’ BBC trying to ‘survive’

With charter renewal talks under way to determine the BBC’s future funding, Sir Phil says “there’s only one question, and that is what’s going to happen to the BBC?”

“We’ve got two public sector broadcasters – the BBC and Channel 4 – both owned by the government, by us as the taxpayers, and what they’re trying to do now is survive, right?

“No bureaucracy ever deconstructs itself… the BBC is struggling… Channel 4 has got about a billion quid coming in a year. If you mix that, all the transmissions, all the back office stuff, all the technical stuff, all that cash… you can keep that kind of coterie of expertise on youth programming and then say ‘don’t worry about the money, just go out and do what you used to do, upset people!’.”

Brookside's lesbian kiss between Margaret and Beth (L-R Nicola Stapleton and Anna Friel) was groundbreaking TV. Pic: Shutterstock
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Brookside’s lesbian kiss between Margaret and Beth (L-R Nicola Stapleton and Anna Friel) was groundbreaking TV. Pic: Shutterstock

How feasible would that be?

Redmond claims, practically, you could pull it off in a week – “we could do it now, it’s very simple, it’s all about keyboards and switches”.

But the screenwriter admits that winning people over mentally to his way of thinking would take a few years of persuading.

As for his thoughts on what could replace the BBC licence fee, he says charging people to download BBC apps on their phones seems like an obvious source of income.

“There are 25 million licences and roughly 90 million mobile phones. If you put a small levy on each mobile phone, you could reduce the actual cost of the licence fee right down, and then it could just be tagged on to VAT.

“Those parts are just moving the tax system around a bit. [then] you wouldn’t have to worry about all the criminality and single mothers being thrown in jail, all this kind of nonsense.”

Original Brookside stars at BAFTA - L:R: Michael Starke, Dean Sullivan, Claire Sweeney and Sue Jenkins. Pic: PA
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Original Brookside stars at BAFTA – L:R: Michael Starke, Dean Sullivan, Claire Sweeney and Sue Jenkins. Pic: PA

‘Subsidising through streaming is not the answer’

Earlier this year, Peter Kosminsky, the director of historical drama Wolf Hall, suggested a levy on UK streaming revenues could fund more high-end British TV on the BBC.

Sir Phil describes that as “a sign of desperation”.

“If you can’t actually survive within your own economic basis, you shouldn’t be doing it.

“I don’t think top slicing or subsidising one aspect of the business is the answer, you have to just look at the whole thing as a totality.”

Mark Rylance (L) and Damian Lewis in Wolf Hall: The Mirror And The Light. Pic: BBC
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Mark Rylance (L) and Damian Lewis in Wolf Hall: The Mirror And The Light. Pic: BBC

Since selling his production company, Mersey Television, two decades ago, much of his current work has focused on acting as an ambassador for the culture and creative industries.

Although he’s taken a step away from television, he admits he’s disappointed by how risk-averse programme makers appear to have become.

“Dare I say it? There needs to be an intellectual foundation to it all.”

The Hollyoaks cast in 1995. Pic: Shutterstock
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The Hollyoaks cast in 1995. Pic: Shutterstock

TV’s ‘missing a trick’

He believes TV bosses are too scared of being fined by Ofcom, and that’s meant soaps are not going as far as they should.

“The benefits [system], you know, immigration, all these things are really relevant subjects for drama to bring out all the arguments, the conflicts.

“The majority of the people know the benefits system is broken, that it needs to be fixed because they see themselves living on their estate with a 10 or 12-year-old car and then there’s someone else down the road who knows how to fill a form in, and he’s driving around in a £65k BMW, right? Those debates would be really great to bring out on TV, they’re missing a trick.”

While some of TV’s biggest executives are slated to speak at the Edinburgh Television Festival, Redmond is not convinced they will be open to listening.

“They will go where the perceived wisdom is as to where the industry is going. The fact that the industry is taking a wrong turn, we really need somebody else to come along and go ‘Oi!'”

When I ask if that could be him, he laughs. Cue dramatic music and closing credits. As plot twists go, the idea of one of TV’s most radical voices making a boardroom comeback to stir the pot, realistic or not, is at the very least food for thought for the industry.

Edinburgh TV Festival runs from 19 – 22 August.

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Noel Gallagher praises ‘amazing’ Liam for Oasis reunion tour

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Noel Gallagher praises 'amazing' Liam for Oasis reunion tour

Noel Gallagher has said he is “proud” of his brother Liam after the pair reunited for this summer’s Oasis Live ’25 tour.

The highly anticipated reunion was announced in August last year, after the brothers seemingly put the feud which led to their split in 2009 behind them.

At the time, Noel said he “simply could not go on working with Liam”, but having just completed the UK-leg of their comeback tour, he has nothing but praise for his younger sibling.

“Liam’s smashing it. I’m proud of him,” Noel told talkSport in his first interview since the tour began.

“I couldn’t do the stadium thing like he does it, it’s not in my nature. But I’ve got to say, I kind of look and I think ‘good for you, mate’. He’s been amazing.

“It’s great just to be back with Bonehead [Paul Arthurs] and Liam and just be doing it again.”

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‘We need each other’: Oasis back on stage

When asked if he has felt emotional during the tour, Noel added: “I guess when it’s all said and done we will sit and reflect on it, but it’s great being back in the band with Liam, I forgot how funny he was.”

He went on to say he was “completely blown away” after the band’s opening night in Cardiff, and “grossly underestimated” what he was getting himself into when first signing up for the shows.

Fans in Manchester don Oasis merch. Pic: Reuters
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Fans in Manchester don Oasis merch. Pic: Reuters

The brothers at Wembley, London. Pic: Lewis Evans
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The brothers at Wembley, London. Pic: Lewis Evans

He said: “It was kind of after about five minutes, I was like, ‘all right, can I just go back to the dressing room and start this again?’

“I’ve done stadiums before and all that, but I don’t mind telling you, my legs had turned to jelly after about halfway through the second song.”

Pic: Big Brother Recordings
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Pic: Big Brother Recordings

“Every night is the crowd’s first night, you know what I mean?” he continued. “So every night’s got that kind of same energy to it, but it’s been truly amazing. I’m not usually short for words, but I can’t really articulate it.”

Having played to packed crowds in Cardiff, London, Manchester, Dublin and Edinburgh, Oasis have scheduled dates around the world including in major cities across the US, Canada, Mexico, Australia, and Japan.

Read more:
Oasis photographers remember the early days
Wembley investigating smuggling claims at Oasis gig

It’s rumoured the band will continue their run of shows next year, when it marks 30 years since they played two sell-out nights at Knebworth Park to an estimated 250,000 people.

When quizzed on the rumours on talkSport, Noel quickly changed the subject, saying: “Right, let’s talk about football.”

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‘Ketamine Queen’ to plead guilty to supplying dose of drug that killed Matthew Perry

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'Ketamine Queen' to plead guilty to supplying dose of drug that killed Matthew Perry

A woman who was charged with selling Friends star Matthew Parry the dose of the drug that killed him has agreed to plead guilty.

Jasveen Sangha, known as the “Ketamine Queen”, is the fifth and final defendant to strike a plea deal with prosecutors, avoiding a trial that was set to take place in September.

The 42-year-old agreed to plead guilty to five federal criminal charges, including providing the Ketamine that led to Perry’s death, federal prosecutors said in a statement.

She agreed to plead guilty to five federal criminal charges, including providing the Ketamine that led to Perry’s death, federal prosecutors said in a statement.

Prosecutors had cast Sangha, a dual US and UK national, as a prolific drug dealer known to her customers as the “Ketamine Queen”, often using the term in court documents and even including it in the official name of the case.

Actor Matthew Perry in 2015. File pic: Reuters
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Actor Matthew Perry in 2015. File pic: Reuters


She agreed to plead guilty to one count of maintaining a drug-involved premises, three counts of distribution of ketamine, and one count of distribution of ketamine resulting in death or serious bodily injury.

Sangha will officially change her plea to guilty at an upcoming hearing, where sentencing will be scheduled, prosecutors said.

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Dr. Mark Chavez, a physician from San Diego, who is charged in connection with Matthew Perry's fatal overdose. Pic: AP
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Dr. Mark Chavez, a physician from San Diego, who is charged in connection with Matthew Perry’s fatal overdose. Pic: AP

She is facing up to 45 years in prison.

Sangha and a doctor named Salvador Plasencia, who signed his own plea deal in June, had been the primary targets of the investigation.

Three other defendants – Mark Chavez, who it was claimed bought the drug from Sangha, Kenneth Iwamasa, and Erik Flemin – agreed to plead guilty last year in exchange for their cooperation, which included statements implicating Sangha and Plasencia.

Friends became one of the most popular TV shows in the world in the 1990s and 2000s
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Friends became one of the most popular TV shows in the world in the 1990s and 2000s

Prosecutors allege Chavez funnelled ketamine to Plasencia, securing some of the drug from a wholesale distributor through a fraudulent prescription.

In one instance, prosecutors allege that Plasencia “charged Perry $2,000 (£1,500) a vial that cost Dr Chavez approximately $12 (£9)”.

Perry died in his home in October 2023, aged 54, after getting ketamine from his regular doctor for treatment of depression, which is an increasingly common use for the surgical anaesthetic.

The actor was taking ketamine six to eight times a day before he died, according to court documents.

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