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Marc Benioff, co-founder and chief executive officer of Salesforce.com Inc., speaks during the WSJDLive Global Technology Conference in Laguna Beach, California, U.S., on Wednesday, Oct. 26, 2016. The conference brings together an unmatched group of top CEOs, founders, pioneers, investors and luminaries to explore tech opportunities emerging around the world.

Patrick T. Fallon | Bloomberg | Getty Images

Turbulence in the upper ranks at Salesforce isn’t sitting well with Wall Street.

On Monday, the company announced the departure of Slack CEO Stewart Butterfield, who joined Salesforce last year as part of its biggest acquisition ever. Last Wednesday, Salesforce co-CEO Bret Taylor, who orchestrated the Slack deal, said he was leaving —exactly a year after getting promoted to share the top job with Marc Benioff.

In the three trading days since the Taylor news landed alongside Salesforce’s third-quarter earnings report, the stock has had two of its three worst days of the year, plunging 8.3% and 7.4%, respectively. Salesforce has now lost 47% of its value for the year, compared to the Nasdaq’s 28% drop, and is trading at its lowest since March 2020, the early days of the Covid-19 pandemic.

Taylor, who joined Salesforce in 2016 through the acquisition of his startup Quip, said he’d “decided to return to my entrepreneurial roots.” Benioff said on the earnings call, “We have to let him be free, let him go, and I understand, but I don’t like it.”

Butterfield made it clear that he’s leaving for different reasons.

“I’m not going to do anything entrepreneurial,” Butterfield wrote in a Slack message that was viewed by CNBC. “As hackneyed as it might sound, I really am going to spend more time with my family (as well as work on some personal projects, focus on health and generally put time into those things which [are] harder to do when one is leading a large organization).”

While Taylor and Butterfield are the highest-profile exits, they’re far from alone among Salesforce’s executive ranks.

Last month, Salesforce said Gavin Patterson, the president and strategy chief, would be leaving in January, and on Thursday Mark Nelson, president and CEO of Salesforce’s Tableau product, tweeted that it was his last day.

Along with Butterfield, Slack is losing product chief Tamar Yehoshua and Jonathan Prince, senior vice president in charge of marketing, brand and communications, people familiar with the matter previously told CNBC. Noah Weiss, senior vice president of product at Slack, will succeed Yehoshua, Butterfield said in a Slack message. Butterfield is being succeeded by Lidiane Jones, an executive vice president at Salesforce who joined in 2019.

Salesforce’s three-day plunge

CNBC

‘Two elephants in the room’

Slack was a pandemic-inspired acquisition. With workers forced to communicate remotely, Slack’s popular chat app blew up. In a series of tweets on March 25, 2020, Butterfield said the company had experienced “early signs of a surge in teams created and new paid customers unlike anything we had ever seen,” adding that the shift from email to chat channels, “which we believed to be inevitable over 5-7 years just got fast-forwarded by 18 months.”

Salesforce was so jazzed about Slack’s expansion that it paid over $27 billion for the company at a forward price-to-sales ratio of 24, one of the highest multiples ever in software. Taylor’s name was all over the deal, even though he wasn’t yet co-CEO. Taylor reached out to Butterfield multiple times in August and September 2020 about a possible acquisition, and the two negotiated throughout the process, which culminated in an agreement announced on Dec. 1 of that year, according to a filing with the SEC.

Salesforce’s purchase of Slack closed in July 2021, and its stock peaked four months later at almost $310. Since then, it’s lost 57% of its value, closing on Monday at $133.93.

Like its high-valued tech peers, Salesforce has been hurt this year by soaring inflation and rising interest rates, which have pushed investors into parts of the market deemed safer in a slowdown. Salesforce’s results haven’t helped. Last week, the company reported third-quarter revenue growth of 14%, the slowest expansion for any period since the company’s IPO in 2004. Its forecast for the fourth quarter is for growth of 8% to 10%.

In a break from third-quarter tradition, Salesforce neglected to provide guidance for its next fiscal year.

Analysts at Guggenheim wrote in a report that there were “two elephants in the room.” The first was omitting guidance for the coming year.

“The second elephant in the room is why Bret Taylor decided to give up his high-profile co-CEO and vice chair position after only a year,” wrote the Guggenheim analysts, who have the equivalent of a hold rating on the stock. The analysts reminded clients that three years ago, Keith Block resigned as co-CEO after 18 months on the job and wrote that “the company seems to have struggled since.”

Salesforce co-CEO Marc Benioff on Bret Taylor's departure from the company

After Taylor’s announcement last week, Wedbush analysts wrote that, “the Street will view this as a shocker with Taylor one of the mainstays in the CRM strategy.”

A Salesforce spokesperson declined to comment beyond reiterating a statement the company sent earlier regarding Butterfield’s departure.

On Thursday, Wolfe Research downgraded Salesforce stock to the equivalent of hold from a buy. They wrote that the company is moving into “a new and difficult chapter” after execution errors, big-name departures and slowing revenue growth.

The only day in 2022 that Salesforce’s stock has been hit harder than it was Thursday or Monday was at the very beginning of the year. On Jan. 5, UBS downgraded Salesforce and Adobe, telling clients that enterprise tech spending was pulled forward by the pandemic, leading to slower continued growth for the two companies.

WATCH: Salesforce shares under pressure after co-CEO Bret Taylor steps down

Salesforce shares under pressure after co-CEO Bret Taylor steps down

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Meta CEO Mark Zuckerberg defends AI spending: ‘We’re seeing the returns’

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Meta CEO Mark Zuckerberg defends AI spending: 'We're seeing the returns'

Mark Zuckerberg, chief executive officer of Meta Platforms Inc., during the Meta Connect event in Menlo Park, California, US, on Wednesday, Sept. 17, 2025.

David Paul Morris | Bloomberg | Getty Images

Meta CEO Mark Zuckerberg is sounding a familiar tune when it comes to artificial intelligence: better to invest too much than too little.

On his company’s third-quarter earnings call on Wednesday, Zuckerberg addressed Meta’s hefty spending this year, most notably its $14.3 billion investment in Scale AI as part of a plan to overhaul the AI unit, now known as Superintelligence Labs.

Some skeptics worry that the spending from Meta and its competitors in AI, namely OpenAI, is fueling a bubble.

For Meta’s newly formed group to have enough computing power to pursue cutting-edge AI models, the company has been building out massive data centers and signing cloud-computing deals with companies like Oracle, Google and CoreWeave.

Zuckerberg said the company is seeing a “pattern” and that it looks like Meta will need even more power than what was originally estimated. Over time, he said, those growing AI investments will eventually pay off in a big way.

“Being able to make a significantly larger investment here is very likely to be a profitable thing over, over some period,” Zuckerberg said on the call.

If Meta overspends on AI-related computing resources, Zuckerberg said, the company can repurpose the capacity and improve its core recommendation systems “in our family of apps and ads in a profitable way.”

Along with its rivals, Meta boosted its expectations for capital expenditures.

Capex this year will now be between $70 billion and $72 billion, compared to prior guidance of $66 billion to $72 billion, the company said.

Meanwhile, Alphabet on Wednesday increased its range for capital expenditures to $91 billion to $93 billion, up from a previous target of $75 billion to $85 billion. And on Microsoft’s earnings call after the bell, the software company said it now expects capex growth to accelerate in 2026 after previously projecting slowing expansion.

Alphabet was the only one of the three to see its stock pop, as the shares jumped 6% in extended trading. Meta shares fell about 8%, and Microsoft dipped more than 3%.

Zuckerberg floated the idea that if Meta ends up with excess computing power, it could offer some to third parties. But he said that isn’t yet an issue.

“Obviously, if you got to a point where you overbuilt, you could have that as an option,” Zuckerberg said.

In the “very worst case,” Zuckerberg said, Meta ends up with several years worth of excess data center capacity. That would result in a “loss and depreciation” of certain assets, but the company would “grow into that and use it over time,” he said.

As it stands today, Meta’s advertising business continues to grow at a healthy pace thanks in part to its AI investments.

“We’re seeing the returns in the core business that’s giving us a lot of confidence that we should be investing a lot more, and we want to make sure that we’re not under investing,” Zuckerberg said.

Revenue in the third quarter rose 26% from a year earlier to $51.24 billion, topping analyst estimates of $49.41 billion and representing the company’s fastest growth rate since the first quarter of 2024.

WATCH: Meta reports Q3 earnings beat, company takes one-time tax charge.

Meta reports Q3 earnings beat, company takes one-time tax charge

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Google expects ‘significant increase’ in capital expenditure in 2026, execs say

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Google expects 'significant increase' in capital expenditure in 2026, execs say

Sundar Pichai, chief executive officer of Alphabet Inc., during the Bloomberg Tech conference in San Francisco, California, US, on Wednesday, June 4, 2025.

David Paul Morris | Bloomberg | Getty Images

Google parent Alphabet is planning a “significant increase” in spend next year as it continues to invest in AI infrastructure to meet the demand of its customer backlog, executives said Wednesday.

The company reported its first $100 billion revenue quarter on Wednesday, beating Wall Street’s expectations for Alphabet’s third quarter. Executives then said that the company plans to grow its capital spend for this year.

“With the growth across our business and demand from Cloud customers, we now expect 2025 capital expenditures to be in a range of $91 billion to $93 billion,” the company said in its earnings report

It marks the second time the company increased its capital expenditure this year. In July, the company increased its expectation from $75 billion to $85 billion, most of which goes toward investments in projects like new data centers.

There’ll be even more spend in 2026, executives said Wednesday.

“Looking out to 2026, we expect a significant increase in CapEx and will provide more detail on our fourth quarter earnings call,” said Anat Ashkenazi, Alphabet’s finance chief.

The latest increases come as companies across the industry race to build more infrastructure to keep up with billions in customer demand for the compute necessary to power AI services. Also on Wednesday, Meta raised the low end of its guidance for 2025 capital expenditures by $4 billion, saying it expects that figure to come in between $70 billion and $72 billion. That figure was previously $66 billion to $72 billion.

Google executives explained that they’re racing to meet demand for cloud services, which saw a 46% quarter-over-quarter growth to the backlog in the third quarter.

“We continue to drive strong growth in new businesses,” CEO Sundar Pichai said. “Google Cloud accelerated, ending the quarter with $155 billion in backlog.”

The company reported 32% cloud revenue growth from the year prior and is keeping pace with its megacap competitors. Pichai and Ashkenazi said the company has received more $1 billion deals in the last nine months than it had in the past two years combined. 

In August, Google won a $10 billion cloud contract from Meta spanning six years. Anthropic last week announced a deal that gives the artificial intelligence company access to up to 1 million of Google’s custom-designed Tensor Processing Units, or TPUs. The deal is worth tens of billions of dollars.

The spend on infrastructure is also helping the company improve its own AI products, executives said on the call.

Google’s flagship AI app Gemini now has more than 650 million monthly active users. That’s up from the 450 million active users Pichai reported the previous quarter. 

Search also improved thanks to AI advancements, executives said. Google’s search business generated $56.56 billion in revenue — up 15% from the prior year, tempering fears that the competitive AI landscape may be cannibalizing the company’s core search and ads business.

AI Mode, Google’s AI product that lays within its search engine, has 75 million daily active users in the U.S., and those search queries doubled over the third quarter, executives said. They also reiterated that the company is testing ads in that AI Mode product.

WATCH: Google catching up with Meta pulled on shares following earnings, says D.A. Davidson’s Gil Luria

Google catching up with Meta pulled on shares following earnings, says D.A. Davidson's Gil Luria

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ServiceNow CEO denies AI companies are threatening enterprise software: ‘They don’t do what we do’

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ServiceNow CEO denies AI companies are threatening enterprise software: 'They don't do what we do'

The world needs access to the great hyperscalers, so we collaborated with all three, says ServiceNow CEO

ServiceNow CEO Bill McDermott pushed back against the idea that artificial intelligence technology will make enterprise software redundant in a Wednesday interview with CNBC’s Jim Cramer.

“We realize the world needs access to the great hyperscalers, and so we integrated with all three of them. So that’s a cooperative,” McDermott said. “The world’s going to benefit from the large language model providers, but they don’t do what we do.”

As AI continues to develop, some on Wall Street are worried that companies will be able to rely solely on automated models — making many enterprise software companies’ products obsolete.

ServiceNow makes software for companies including the National Hockey League, FedEx, Ulta Beauty and AstraZeneca.

McDermott detailed some of the functions of ServiceNow’s platform, including management of assets, operations and security.

ServiceNow’s software is needed to perform complex functions — such as regulatory environment processes for financial services firms with decades-old legacy technology — McDermott suggested. He brushed off specific concerns that systems of record, which store data and information, might be “eaten by AI.”

He indicated that agentic AI isn’t up to the task of entering the “already complex environment.”

“Those agents are being sold into silos, and that’s the very reason why AI won’t work,” McDermott said. “AI is a cross-functional sport.”

McDermott also explained why ServiceNow proposed a five-for-one stock split on Wednesday during earnings.

“I feel strongly that we’re right now ready for more than just institutional investors,” he said. “We know the consumer investor wants in, and I don’t want you to have to buy fractional shares and go through all that.”

ServiceNow topped expectations when it reported after close, and shares jumped more than 4% in extended trading.

ServiceNow CEO Bill McDermott goes one-on-one with Jim Cramer

Jim Cramer’s Guide to Investing

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