Kris Marszalek, CEO of Crypto.com, speaking at a 2018 Bloomberg event in Hong Kong, China.
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Kris Marszalek wants everyone to know that his company, Crypto.com, is safe and in good hands. His TV appearances and tweets make that clear.
It’s an understandable approach. The crypto markets have been in freefall for much of the year, with high-profile names spiraling into bankruptcy. When FTX failed last month just after founder Sam Bankman-Fried said the crypto exchange’s assets were fine, trust across the industry evaporated.
Marszalek, who has operated out of South Asia for over a decade, subsequently assured clients that their funds belong to them and are readily available, in contrast to FTX, which used client money for all sorts of risky and allegedly fraudulent activities, according to court filings and legal experts.
Bankman-Fried has denied knowing about any fraud. Regardless, FTX clients are now out billions of dollars with bankruptcy proceedings underway.
Crypto.com, one of the world’s largest cryptocurrency exchanges, may well be in fine health. After the FTX collapse, the company published its unaudited, partial proof of reserves. The release revealed that nearly 20% of customer funds were in a meme token called shiba inu, an amount eclipsed only by its bitcoin allocation. That percentage has dropped since the initial release to about 15%, according to Nansen Analytics.
Marszalek said in a Nov. 14 livestream on YouTube that the wallet addresses were representative of customer holdings.
While no evidence has emerged of wrongdoing at Crypto.com, Marszalek’s business history is replete with red flags. Following the collapse of a prior company in 2009, a judge called Marszalek’s testimony unreliable. His business activities before 2016 — the year he founded what would become Crypto.com — involved a multimillion-dollar settlement over claims of defective products, corporate bankruptcy and an e-commerce company that failed shortly after a blowout marketing campaign left sellers unable to access their money.
Court records, public filings and offshore database leaks reveal a businessman who moved from industry to industry, rebooting quickly when a venture would fail. He started in manufacturing, producing data storage products for white label sale, then moved into e-commerce, and finally into crypto.
CNBC reached out to Crypto.com with information on Marszalek’s past and asked for an interview. The company declined to make Marszalek available and sent a statement indicating that there was “never a finding of wrongdoing under Kris’s leadership” at his prior ventures.
After CNBC’s requests, Marszalek published a 16-tweet thread, beginning by telling his followers: “More FUD targeting Crypto.com is coming, this time about a business failure I had very early in my career. I have nothing to hide, and am proud of my battle scars, so here’s the unfiltered story.” FUD is short for fear, uncertainty and doubt and is a popular phrase among crypto executives.
In the tweets, Marszalek described his past personal bankruptcy and the abrupt closure of his e-commerce business as learning experiences, and added that “startups are hard,” and “you will fail over and over again.”
‘Business failure’ — faulty flash drives
Marszalek founded a manufacturing firm called Starline in 2004, according to his LinkedIn profile. Based in Hong Kong, with a plant in mainland China, Starline built hardware products like solid state drives, hard drives, and USB flash drives. Marzsalek’s LinkedIn page says he grew the business into a 400-person company with $81 million in sales in three years.
There was much more to the story.
Marszalek owned 50% of the company, sharing ownership and control with another Hong-Kong based individual, who partnered with Marszalek in multiple ventures.
In 2009, Marzsalek’s company settled with a client over a faulty shipment of flash drives. The $5 million settlement consisted of a $1 million upfront payment and a $4 million credit note to the client, Dexxon. The negotiations over the settlement began at some point after 2007.
CNBC was unable to locate Marszalek’s business partner.
Court documents don’t show whether Starline made good on either the $1 million “lump sum settlement fee” or the $4 million credit note. Starline was forced into bankruptcy proceedings by the end of 2009, court records from 2013 show.
Over the course of 2008 and 2009, Marszalek and his partner were transferred nearly $3 million in payments from Starline, according to the documents.
Over $1 million was paid out to Marszalek personally in what the court said were “impugned payments.” His partner took home nearly $1.9 million in similar payments.
“It appears that there was a concerted effort to strip the cash from Starline,” Judge Anthony Chan later wrote in a court filing.
Some $300,000 was paid by Starline to a British Virgin Islands holding company called Tekram, the document says. That money went through Marszalek, and Tekram eventually returned it to Starline.
By 2009, Starline had collapsed. Marszalek’s representatives told CNBC in a statement that Starline went under because customers failed to pay back credit lines that the company had extended them during the financial crisis of 2007 and 2008. Starline borrowed that money from Standard Chartered Bank of Hong Kong (SCB).
“The bank then turned to Starline and the co-founders to repay the lines of credit and filed for liquidation of the company,” the statement said.
Starline owed $2.2 million to SCB.
Marszalek said on Twitter that he had personally guaranteed the loans from the bank to Starline. As a result, when the bank forced Starline into liquidation, Marszalek and his partner were forced into bankruptcy as well.
The court found that the $300,000 transfer to Tekram was “in truth a payment” to Marszalek.
Marszalek said the money in the Tekram transfer was repayment of a debt Starline owed to Tekram. The judge described that claim as “inherently incredible.”
“There is no explanation why the repayment had to be channelled through him or why the money was later returned to the debtor,” the judge said.
Riding the Groupon wave
Bankruptcy didn’t sever the ties between Marszalek and his partner or keep them out of business for long. At the same time Starline was shutting down, the pair set up an offshore holding company called Middle Kingdom Capital.
Middle Kingdom was established in the Cayman Islands, a notorious hub for tax shelters. The connection between Middle Kingdom and Marszalek and his partner, who each held half of the firm, was exposed in the 2017 Paradise Papers leak. The Paradise Papers, along with the Panama Papers, contained documents about a web of offshore holdings in tax havens. They were published by the International Consortium of Investigative Journalists.
Middle Kingdom was the owner of Buy Together, which in turn owned BeeCrazy, an e-commerce venture that Marszalek had started pursuing. Similar to Groupon, retailers could use BeeCrazy to sell their products at steep discounts. BeeCrazy would process payments, take a commission on goods sold, and distribute funds to the retailers.
Sellers and buyers flocked to the site, drawn in by considerable discounts on everything from spa passes to USB power banks. Buy Together drew attention from an Australian conglomerate called iBuy, which was on the verge of an IPO and pursued an acquisition of BeeCrazy as part of a plan to build out a South Asian e-commerce empire.
Court filings and Australian disclosures show that to seal the deal, Marszalek and his partner had to remain employed by iBuy for three years and clear their individual bankruptcies in Hong Kong court. The partner’s uncle came forward in front of the court to help his nephew and Marszalek clear their names and debts, filings show.
While the judge called the uncle’s involvement “suspicious,” he allowed him to repay the debt. As a result, both Marszalek and his partner’s bankruptcies were annulled. A few months later, in October 2013, BeeCrazy was purchased by iBuy for $21 million in cash and stock, according to S&P Capital IQ.
A month and a half after buying BeeCrazy, iBuy went public. Marszalek was required to remain until 2016.
The company struggled after its IPO as competition picked up from bigger players like Alibaba. Marszalek was eventually promoted to CEO of iBuy in August 2014, according to filings with Australian regulators.
Alibaba headquarters in Hangzhou, China.
Bloomberg | Bloomberg | Getty Images
Marszalek renamed iBuy as Ensogo in an effort to retool the company. Ensogo continued to suffer, running up a loss in 2015 equal to over $50 million.
By the following year, Ensogo had already reportedly laid off half its staff. In June 2016, Ensogo closed down operations. The same day, Marszalek resigned.
After the sudden shuttering of Ensogo, sellers on the site told the South China Morning Press that they never received proceeds from items they’d already delivered as part of a final blowout sale.
“[Many] sellers had already sold their goods but had yet to receive any money from the platform at that time, their money thus vanished altogether with the online shopping platform,” according to translated testimony from a representative for a group of sellers before Hong Kong’s Legislative Council.
One seller told Hong Kong’s The Standard that she lost more than $25,000 in the process.
“It seems to us that they wanted to make huge business from us one last time before they closed down,” the seller told the publication.
Marszalek’s representative acknowledged to CNBC that “the shutdown angered many customers and consumers” and said that was “one of the reasons Kris was opposed to the decision.”
Welcome to crypto
Marszalek moved quickly on to his next thing. The same month he resigned from Ensogo, Foris Limited was incorporated, marking Marszalek’s entry into the crypto market.
Foris’ first foray into crypto was with Monaco, an early exchange.
With a leadership team composed entirely of former Ensogo employees, Monaco told prospective investors they could expect three million customers and $169 million in revenue within five years.
The exterior of Crypto.com Arena on January 26, 2022 in Los Angeles, California.
Rich Fury | Getty Images
By 2021, the company had smashed its own goals, crossing the 10 million user mark. Revenue for the year topped $1.2 billion, according to the Financial Times. That’s when crypto was soaring, with bitcoin climbing from about $7,300 at the beginning of 2020 to a peak of over $68,000 in November of 2021.
The company inked a deal with Matt Damon for a Super Bowl commercial and spent a reported $700 million to put its name on the arena that’s home to the Los Angeles Lakers. It’s also a sponsor of the World Cup in Qatar.
The market’s plunge in 2022 has been disastrous for all the major players and goes well beyond the FTX collapse and the numerous hedge funds and lenders that have liquidated. Coinbase’s stock price is down84%, and the company laid off 18% of its staff. Kraken recently cut 30% of its workforce.
Crypto.com has laid off hundreds of employees in recent months, according to multiple reports. Questions percolated about the company in November after revelations that the prior month Crypto.com had sent more than 80% of its ether holdings, or about $400 million worth of the cryptocurrency, to Gate.io, another crypto exchange. The company only admitted the mistake after the transaction was exposed thanks to public blockchain data. Crypto.com said the funds were recovered.
Marszalek went on CNBC on Nov. 15, following the FTX failure, to try and reassure customers and the public that the company has plenty of money, that it doesn’t use leverage and that withdrawal demands had normalized after spiking.
Still, the market cap for Cronos, Crypto.com’s native token, has shrunk from over $3 billion on Nov. 8 to a little over $1.6 billion today, reflecting a loss of confidence among a key group of investors. During the crypto mania at this time last year, Cronos was worth over $22 billion.
Cronos has stabilized of late, hovering around six cents for the last three weeks. Bitcoin prices have been flat for about four weeks.
Marszalek’s narrative is that he’s learned from past mistakes and that “early failures made me who I am today,” he wrote in his tweet thread.
He’s asking customers to believe him.
“I’m proud of my scar tissue and the way I persevered in the face of adversity,” he tweeted. “Failure taught me humility, how to not overextend, and how to plan for the worst.”
The Zhipu AI logo is seen displayed on a smartphone screen.
Sopa Images | Lightrocket | Getty Images
OpenAI is putting a spotlight on an under-the-radar artificial intelligence startup that it believes is on the “front line” of China’s race to lead the world in AI — and its not DeepSeek.
In a blog post on Wednesday, the company wrote that Beijing-backed Zhipu AI has made “notable progress” in the AI race, as global competition ramps up.
Zhipu AI, founded in 2019, has been referred by domestic media as one of China’s “AI tigers” — a class of large language model unicorns seen as key to Beijing’s efforts to rival the U.S. and reduce its dependence on American technology.
While fellow “AI tiger” DeepSeek has received the lion’s share of international attention after it released its R1 model in January, OpenAI suggests that Zhipu’s expansion outside China and its ties to Beijing deserve more scrutiny.
The startup has raised funds from several local governments, according to state media. “Zhipu AI leadership frequently engages with CCP officials, including Premier Li Qiang,” OpenAI claimed, pegging the value of state-backed investments in the startup at over $1.4 billion.
Zhipu AI reportedly has offices in the Middle East, the United Kingdom, Singapore and Malaysia, and is also running joint “innovation centers” projects across Southeast Asia, including in Indonesia and Vietnam.
Those factors could see Zhipu AI playing a key role in China’s “Digital Silk Road” strategy, as it offers AI infrastructure solutions to governments around the world.
“The goal is to lock Chinese systems and standards into emerging markets before US or European rivals can, while showcasing a ‘responsible, transparent and audit-ready’ Chinese AI alternative,” OpenAI said.
Zhipu AI did not immediately respond to a request for comment on OpenAI’s statements. However, last week, Zhipu AI Chairman Liu Debing told reporters that the company hoped to contribute China’s AI power to the world.
These aims represent a threat to OpenAI, which has received Washington’s support to promote its foundational models as the world’s go-to AI offering.
The Stargate Project is a $500 billion AI-focused private sector investment vehicle, announced by OpenAI in January in partnership with Abu Dhabi investment firm MGX and Japan’s SoftBank.
This month, OpenAI was also awarded a $200 million contract to provide the U.S. Defense Department with artificial intelligence tools, and announced “OpenAI for Government,” an initiative aimed at bringing its AI tools to public servants across the U.S.
Zhipu is also said to be working with its domestic military, helping China’s military to modernize through advanced artificial intelligence, which saw it added to the US Commerce Department’s Entity List in January.
The company has reportedly initiated preliminary steps toward launching an initial public offering. It has previously been valued at 20 billion yuan ($2.78 billion), according to local media reports.
“Someone, somewhere is having data exfiltrated from their machines as we speak,” says Volodymyr Diachenko, co-founder of the cybersecurity consultancy SecurityDiscovery.
Sarayut Thaneerat | Moment | Getty Images
Cybercriminals have intensified their efforts to steal and sell online passwords, experts warn. The alarm comes after the discovery of online datasets containing billions of exposed account credentials.
The 30 datasets comprised a whopping 16 billion login credentials across multiple platforms, including Apple, Google and Facebook, and were first reported by Cybernews researchers last week.
The exposures were identified over the course of this year by Volodymyr Diachenko, co-founder of the cybersecurity consultancy Security Discovery, and are suspected to be the work of multiple parties.
“This is a collection of various data sets that appeared on my radar since the beginning of the year, but they all share a common structure of URLs, login details and passwords,” Diachenko told CNBC.
According to Daichenko, all signs point to the leaked login information being the work of “infostealers” — malware that extracts sensitive data from devices, including usernames and passwords, credit card information and online browser data.
While the lists of logins are likely to contain many duplicates as well as outdated and incorrect information, the overwhelming volume of findings puts into perspective how much sensitive data is circulating on the web.
It should also raise alarms on how infostealers have become the “cyber plague” of today, Daichenko said. “Someone, somewhere, is having data exfiltrated from their machines as we speak.”
Daichenko was able to detect the exposed data because their owners had temporarily indexed them on the web without a password lock. Inadvertently shared data leaks are often caught by Security Discovery, but not at scales seen so far this year.
Infostealer threats on the rise
According to Simon Green, president of Asia-Pacific and Japan at Palo Alto Networks, the sheer scale of the 16 billion exposed credentials is alarming and certainly notable, but not entirely surprising for those on the front lines of cybersecurity.
“Many modern infostealers are designed with advanced evasion techniques, allowing them to bypass traditional, signature-based security controls, making them harder to detect and stop,” he added.
Consequently, there’s been an uptick in high-profile infostealer attacks. For example, in March, Microsoft Threat Intelligence disclosed a malicious campaign using infostealers that had affected nearly 1 million devices globally.
Infostealers typically gain access to victims’ devices by tricking them into downloading the malware, which can be hidden in everything from phishing emails to phony websites to search engine ads.
The motive behind infostealer attacks is usually financial, with attackers often looking to directly take over bank accounts, credit cards, and cryptocurrency wallets or commit identity fraud.
Cybercriminals can use stolen credentials and other personal data for purposes such as crafting highly convincing, personalized phishing attacks and blackmailing individuals or organizations.
According to Palo Alto’s Green, the scale and dangers of those types of infostealers have intensified, thanks to the growing prevalence of underground markets that offer “cybercrime-as-a-Service,” in which vendors charge customers for malicious tools, sensitive data and other illicit online services.
“Cyber crime-as-a-Service is the critical enabler here. It has fundamentally democratized cybercrime,” Green said.
Those underground markets — often hosted on the dark web — create demand for cybercriminals to steal personal information and then sell that to scammers.
In that way, data breaches become about more than just the individual accounts — they represent a “vast, interconnected web of compromised identities” that can fuel subsequent attacks, Green said.
According to Diachenko, it’s likely that at least some of the compromised login datasets he identified had or will be traded to online scammers.
On top of that, malware kits and other resources that can help to facilitate infostealer attacks can be found on those markets.
CNBC has reported on how the availability of those tools and services has significantly lowered technical barriers for aspiring criminals, allowing sophisticated attacks to be executed at a massive, global scale.
The report found that infostealer attacks grew by 58% in 2024.
What can be done
With the increasing prevalence of malware and online usage, it’s now fair to assume that most people will, at some point, come in contact with an infostealer threat, said Ismael Valenzuela, vice president of threat research and intelligence at cybersecurity company Arctic Wolf.
In addition to frequent password updates, individuals will need to be more alert about the increasing amount of malware hiding in illegitimate software, applications and other downloadable files, Valenzuela said. He added that the use of multi-factor authentication on accounts has become more important than ever.
From a corporate perspective, it’s important to adopt a “zero trust architecture” that not only constantly authenticates the user, but also authenticates the device and user’s behavior, he added.
Governments have also been doing more to crack down on infostealing activities in recent months.
In May, Europol’s European Cybercrime Centre said it had collaborated with Microsoft and global authorities to disrupt the “Lumma” infostealer, which it called “the world’s most significant infostealer threat.”
ASEAN member nations’ flags outside the Pullman Hotel, the venue for the ASEAN Foreign Ministers’ retreat meeting in Luang Prabang, Laos, in January 2024.
The U.S. and China are usually top of mind when it comes to artificial intelligence and generative AI. But Southeast Asia’s small businesses have huge potential that shouldn’t be ignored, experts say.
In fact, it’s a matter of survival, according to Jochen Wirtz, a professor of marketing at the National University of Singapore Business School, who said those that fall behind will be “moved into a franchise business or will be pushed out of the market by bigger players who do it.”
“Either you grow and adopt, or you die,” he added.
AI and genAI will contribute about $120 billion to the region’s gross domestic product by 2027, Boston Consulting Group projected in an April report titled “Unlocking Southeast Asia’s AI Potential,” which cited the technology’s potential to “redefine business processes and unlock new revenue streams.” And Google’s e-Conomy SEA 2024 report found that Singapore, the Philippines and Malaysia are ranked among the top 10 globally for AI-related searches and demand, indicating “curiosity” and an “active interest” within the region.
Youth is an advantage. Among surveyed countries in the Asia-Pacific, Vietnam, Malaysia and the Philippines have the highest percentage of business owners or leaders under 40 years of age, according to CPA Australia’s Small Business Survey 2024-25.
For countries such as Vietnam, “the future is bright because … it’s a very young population, is a very internet-savvy population,” said Soumik Parida, associate program manager of the professional communication program at RMIT University Vietnam’s School of Communication and Design. “They are starting to have a global voice and they’re very easy to adapt any new technology,” he added.
Here’s how some of the region’s businesses are using it to stay on top of the competition — as well as the opportunities and roadblocks they face.
Most popular use cases
Customer service is the leading use case in Southeast Asian e-commerce, followed by marketing and advertising, according to a joint report by Lazada and Kantar about AI adoption trends in the six largest economies in Southeast Asia. Also known as the ASEAN-6, they comprise Singapore, Malaysia, Vietnam, Indonesia, the Philippines and Thailand.
A McKinsey survey released in March revealed a similar trend: Companies have adopted genAI for marketing and sales, with tech companies leading the charge. It also showed that most adopters are using the technology to generate text, with 63% of surveyed companies reporting that they do so.
GenAI presents a unique boon for a region as linguistically diverse as Southeast Asia: Aside from writing personalized marketing messages, it can also translate promotional texts into different languages.
For example, Lita Global, an Indonesia-based social media platform for gamers, is benefiting a lot from that. Since integrating OpenAI’s models in the second half of last year, it said, it has been able to host almost twice as many online gaming events monthly, thanks to greater efficiency.
That’s a big boost for its business, since every event can raise weekly revenues by an average of 20%, the company said.
With genAI, employees can quickly translate announcements about events from English to Southeast Asian languages, such as Vietnamese and Thai, to reach more users in the region. And that frees them up — time originally used for writing, translating and formatting promotional text can now be used for organizing more revenue-generating events, according to Lita Global.
The company also uses genAI in its chat function to recommend responses to users. Lita Global is a social platform where users can hire other gamers to play with them online.
Gamers for hire typically chat with users before an order is placed for a gaming session. But that can be difficult when demand for gamers is high and gamers for hire are busy with other matches. Gamers for hire who use the AI-recommended responses have seen a 10% to 20% uptick in orders, said Lita Global’s CEO Yihao Zhang.
“So we’re using AI to really help them to improve their efficiency, to help them to be more available to the users,” Zhang said.
Another way Southeast Asian MSMEs (micro, small and medium enterprises) can use genAI in marketing is through AI livestreaming. Google’s SEA e-Conomy report noted that live shopping has become more popular in the region. Live shopping, or livestreaming, usually involves a host showcasing the products for sale. Not only does this include clothing try-ons, but shoppers can also ask questions in the comments section, which are answered in real time.
While livestreams are traditionally hosted by humans in studios, MSMEs may lack the funds or technical know-how to execute regular livestreams to boost sales. AI livestreaming can open doors to new opportunities for sellers, said Jensen Wu, CEO of TopviewAI.
TopviewAI says on its website that its AI livestreaming services can cost around $1 per minute. Instead of spending on studio rental, samples of the merchandise and labor of human hosts, companies can have one person monitor the livestream, Wu said. That helps lower costs while boosting sales, making for a “pretty good” return on investment, he added.
The problem of costs
The efficiency boost doesn’t come cheap, however.
That’s why small businesses are limited to adopting AI on a small scale for now. Using AI chatbots for relatively simple tasks, for example, can reduce labor costs as subscriptions for such services tend to be inexpensive. On top of that, with a variety of third-party tools available on the market, business owners can also have their pick, according to RMIT Vietnam’s Parida.
Small businesses in the fashion, and food and beverage industries in Vietnam, for example, have begun using chatbots to manage inquiries and orders, Parida said.
“Anything beyond that requires a lot of expense” he said.
While larger companies can hire software companies to develop sophisticated systems customized to a business’ needs, it’s a luxury not many can afford.
Even companies that have the expertise to integrate AI themselves pay a premium to do so.
Lita Global, for example, spends about $2,000 on AI every month, part of which goes to purchasing tokens for OpenAI’s application programming interface (API). APIs allow companies to build upon OpenAI’s models, instead of requiring companies to build the AI model from scratch.
However, as AI improves, the cost to use it is expected to drop. Research and advisory firm Gartner predicted in February that by 2027, the average prices of application programming interfaces for genAI will fall to less than 1% of the current average price for the same technology.
That could mean even greater affordability for smaller businesses adopting AI for their businesses.
Outlook for the region
In emerging markets such as those in Southeast Asia where labor costs are low, companies may feel less motivated to boost efficiency through adoption of technology. But technology can provide “much better [outcomes]” for existing business practices, said NUS Business School’s Wirtz. AI is just another way to adopt technology.
He compared it to the popularization of e-hailing services, which reduced the risk of tourists getting scammed by taxi drivers in foreign countries, as e-hailing apps could estimate the price of a journey.
And with a tech-savvy population of entrepreneurs in economies such as Vietnam, where labor costs are low, the excitement to adopt AI remains high, according to Parida.