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A striking Royal Mail worker has voiced fears up to 25,000 staff could be sacked and new working conditions imposed on those left after the core Christmas season has finished.

The man, who usually delivers letters and parcels in the London area and is being identified as ‘Derek’ because he wished to remain anonymous, was speaking on the eve of the latest strike which began on Friday.

He said the 115,000 frontline workers were fighting for the very future of the business.

Their union, the CWU, has claimed the programme of modernisation the company is seeking, including voluntary Sunday working, in return for a larger pay rise would turn Royal Mail into a “gig economy-style parcel courier, reliant on casual labour”.

Royal Mail has argued it is crucial to help it better compete as it places a greater focus on the lucrative parcel delivery sphere at a time when the company is losing £1m a day.

Derek, who is a union member but not a rep, explained that while part of the fight was for better pay, he and his colleagues were walking out to protect the company’s values from a future that would mean a worse deal for the public and staff alike.

He said Royal Mail was attempting to weaken its commitments to letter delivery and make its contracted workers go further, through increased flexibility, to line the pockets of shareholders.

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Communication Workers Union (CWU) general secretary Dave Ward speaks to the media on the picket line at the Camden Town Delivery Office in north west London
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The company has accused CWU leader Dave Ward of spreading unfounded claims about Royal Mail’s modernisation plans

The main gripes, Derek said, covered Sunday working and later start times for deliveries.

“The pay deal is something we wanted but 2% (with more in return for accepting new working practices) was a joke,” he said.

“The vision is to start deliveries later and finish later but if you don’t complete by your time allocated, we don’t know where we stand as the goal posts keep changing. It becomes a conduct issue.

“They’ve got us by the b****.

“We are cutting off (finishing rounds before completion) on a regular basis because we’re not getting paid any extra to clear backlogs.”

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‘We don’t want businesses to suffer’

Derek blamed staff shortages, saying agency workers had been brought in to help.

“We’re on £12 an hour. Agency are getting £15-20,” he said.

“Freelance drivers are being used to cover vacancies. They (Royal Mail) don’t want to recruit.

“The night shifts for Christmas are another issue. The backlog is phenomenal. Packages are being prioritised when the company insists that is not the case.

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Royal Mail boss: Union leaders are ‘trying to destroy Xmas’

“It’s the terms and conditions that are the paramount issue in this dispute. They’re trying to fix something that doesn’t need it.

“Once Christmas is over, they’ll do whatever they want and impose these changes.

“Compulsory working Sundays – I didn’t sign up for that. They say it’s voluntary but I’m having to do that now.

“Sickness is going through the roof.”

He added that Royal Mail was deducting wages by £117 per day for strike days.

“I only earn £75 per day but they’ve taken off allowances including for the loss of leaflet drops,” he claimed.

Read more:
Strikes every day before Christmas – which sectors are affected and why

Military could be deployed to help limit Christmas strike disruption

Royal Mail reacted to the growing cost of the strikes in October by launching a consultation on job cuts that could see around 10,000 roles cut by the end of August 2023. It later revealed half-year financial losses of £219m.

The company made, what it called, a “best and final” offer to end the dispute in late November.

However, its “extensive improvements” were rejected by the CWU and further walkouts are scheduled for 11, 14, 15, 23 and 24 December.

A Royal Mail spokesperson said of Derek’s comments: “Dave Ward, general secretary of the Communication Workers Union, has made several false statements about job losses designed to mislead and create fear and uncertainty amongst our employees.

“As recently 28 November, we wrote Mr Ward to correct his false allegations that Royal Mail is planning to ‘sack’ thousands of workers and wants to become ‘another courier company’.

“This is simply not true. We have already announced that reductions in 10,000 full time equivalent roles – which have become necessary as a result of industrial action, the need for better productivity and lower parcel volumes following the pandemic – will be achieved through natural attrition, reducing temporary workers and a generous voluntary redundancy scheme which has been oversubscribed.

“We would be happy to look into any concerns the individual has about his pay.”

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Why the problem of prepayment meters won’t go away for vulnerable energy customers

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Why the problem of prepayment meters won't go away for vulnerable energy customers

One thing the energy industry agrees on in theory – if not, it turns out, in practice – is that forcing prepayment meters on vulnerable customers is unacceptable. 

The widespread revulsion at British Gas debt collectors forcing entry to the homes of families is deserved and universal.

Less clear-cut is what to do about the underlying cause.

The industry calls it the “affordability crisis” but those facing the reality know it simply as poverty.

Forced installation of prepayment meters (PPMs) is a miserable practice that, until the energy crisis, existed at the margins, affecting only the poorest or most reluctant of bill payers.

The explosion in energy prices has pushed it closer to the mainstream.

PPMs are supposed to be a last-resort in response to a challenge that has always faced utility providers; what to do about those households who cannot or will not pay their bills, and who continue to run up unsustainable debt?

Forty years ago, when gas and electricity meters were commonplace and tampering was a criminal, occasionally fatal, offence, affordability was self-regulating. If you did not have 50p to feed the meter the lights stayed off.

In the age of near universal connection the responsibility for balancing ability and willingness to pay, and the right to essential utilities, lies with the energy companies themselves.

It’s an issue the regulator Ofgem has grappled with since its inception.

An ongoing issue for Ofgem

In 2009 it asked suppliers not to disconnect pensioners or any home with under-18s in the coldest months between October and March, and to reconnect anyone inadvertently cut off within 24 hours.

In the last decade PPMs have been the mechanism for managing debt. They are supposed to prevent customers from going deeper into arrears by requiring them to pay upfront with payment cards or emergency credit from suppliers.

In practice they are a digital version of the old coin meters. Those who cannot pay end up self-disconnecting.

Read more:
British Gas prepayment allegations – what you need to know
How do prepayment meters work and what are the rules?

Ofgem’s licence conditions have banned forced installation for vulnerable customers since 2018, and “suppliers must not disconnect certain vulnerable customers during the winter, or disconnect anybody whose debt the supplier has not taken all reasonable steps to recover first by using a PPM”.

That was plainly not the case in the British Gas examples highlighted by The Times, but it should be said even Ofgem believes PPMs have a place.

Support for prepay meters

Its chief executive Jonathan Brearley told MPs this week they were a reasonable recourse for customers who can pay but will not.

Underlying that is the reasonable assumption that suppliers should get paid, and that they have a responsibility to ensure customers do not run up unsustainable debts.

The practical challenge of the current crisis is straining those principles.

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The boss of British Gas’ owner, Centrica, has said

The energy industry and charities estimate up to 40% of households are spending more than 10% of their income on energy.

Ofgem’s own figures show close to one million people are in arrears on electricity payments and nearly 800,000 for gas, with no agreed plan to manage debt reduction.

The least well-off customers are routinely offered payment plans or emergency credit, around half of which is never repaid.

Retail suppliers privately say they cannot afford to offer such support on the scale that may currently be required.

Industry sources say the collective debt book is thought to run to around £2.5bn – around £2bn of which is considered bad debt.

The week that Shell announced profits of more than £32bn is a tough one in which to plead poverty, but the retail industry is separate from energy production, with regulated prices that have seen almost 30 companies forced out of business in the last 18 months.

A watershed moment for those in the market to reconsider?

That’s why, with wholesale prices falling, suppliers are calling on government to cancel a scheduled reduction in energy support that will increase prices, and distress to the poorest households, from April.

There’s little question that for those on the receiving end, forced installation of a PPM is a dehumanising bureaucratic device.

It’s possible too that anyone who runs up unsustainable debts heating their home satisfies a definition of vulnerability.

The industry-wide pause on using court warrants gives everyone with a stake in the market a chance to reconsider and may prove a watershed but there are no easy options or solutions.

Ofgem has recently argued for a subsidised social tariff, offering cheaper rates to defined vulnerable groups. The review of PPMs may also ask if it is ever okay to allow someone to be cut off.

Water companies cannot turn off the taps, but if the same applied to energy, how can commercial supply be sustainable in a medium term of elevated energy costs?

A meaningful review will have to examine the court process, which since the cost of living crisis has seen magistrates asked to approve hundred of warrants at a time and take suppliers at their word that due diligence has been done.

Unless government legislates to remove suppliers right to access customers homes the court process will be central to reform.

Centrica chief executive Chris O’Shea said this week that the plight of his energy customers was symptomatic of a wider affordability crisis for basic essentials, including housing.

As the man ultimately responsible for British Gas’s actions he may not be the most sympathetic witness, and the answer can never be to drill the locks of the disabled, but he had a point.

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Bank of England hikes interest rates by 0.5 percentage points in tenth consecutive rise

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The Bank of England has hiked interest rates by 0.5 percentage points taking the base rate to 4%.

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Business secretary ‘horrified’ at claims British Gas sent debt firm who broke into homes to install prepay meters

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Business secretary 'horrified' at claims British Gas sent debt firm who broke into homes to install prepay meters

Business Secretary Grant Shapps has said he is “horrified” after claims British Gas sent debt collectors who broke into customers’ homes to install prepayment meters.

It follows an investigation by The Times that alleged a company used by British Gas to pursue debts, Arvato Financial Solutions, had forced their way into homes to fit the devices, despite signs children and disabled people were living there.

Mr Shapps said he has asked Graham Stuart, energy minister, to hold a meeting with the company in the “coming days”.

Centrica, the owner of British Gas, said in a statement that “all warrant activity” had been suspended and that protecting vulnerable customers is an “absolute priority”.

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Prepayment meter controversy

The Times reported that British Gas customers who had pre-payment meters fitted by force included a woman in her 50s described in job notes as “severe mental health bipolar” and a mother whose “daughter is disabled and has a hoist and electric wheelchair”.

In its undercover investigation, the paper also alleged that Arvato Financial Solutions employees were incentivised with bonuses to fit prepayment meters.

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The report comes amid the rising cost of living.

In its statement, Centrica said it would complete a “thorough investigation” and the warranty suspension would last “until at least after winter”.

Centrica CEO Chris O’Shea said: “Protecting vulnerable customers is an absolute priority and we have clear processes and policies to ensure we manage customer debt carefully and safely. The allegations around our third-party contractor Arvato [Financial Solutions] are unacceptable and we immediately suspended their warrant activity.”

Arvato Financial Solutions told the Times it “acts compliantly at all times in accordance with the regulatory requirements” and the findings did not represent the company’s views or its official guidance on how to interact with customers.

A spokesman told the paper: “If there has been any verbal or any other type of misconduct by individual employees, we deeply regret it.”

British Gas said the advert was filmed before the third COVID wave and industrial action

According to energy regulator Ofgem, getting a court warrant to force-fit a prepayment meter should be a “last resort” after “all reasonable steps have been taken to agree payment”.

It said suppliers cannot force-fit a prepayment meter under warrant for people in “very vulnerable situations” if they do not want one and they cannot use warrants “on people who would find the experience very traumatic”.

Last week, Ofgem announced it is to review the checks and balances that energy firms have around placing customers on prepayment meters, warning it will take further legal action if it finds they are not taking due care.

According to Citizens Advice, an estimated 3.2 million people across Britain ran out of credit on their prepayment meter last year because they could not afford to top it up.

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