Amazon packages move on a conveyer belt at a fulfillment center in England.
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Hundreds of Amazon workers will go on strike, Britain’s GMB union said Friday, marking a first for the company’s employees in the U.K.
Employees at Amazon’s Coventry warehouse in central England voted Friday to go on strike, with the walkout likely to happen in January 2023. Roughly 1,000 people work at the Coventry facility.
The workers are unhappy with a pay increase of 3%, or 50 pence per hour, Amazon introduced in the summer, which they say fails to match the rising cost of living. They want Amazon to pay a minimum of £15 an hour.
Inflation has soared due to increased energy costs and supply chain disruptions, with consumer prices currently at a 41-year high. The Bank of England hiked interest rates on Thursday in an effort to slow inflation.
Though Amazon workers in the U.K. have previously stopped working in August and on Black Friday in November in protest over the summer pay increase, these were spontaneous, unsanctioned withdrawals of labor.
This will be the first legally mandated strike to take place in the U.K.
Amanda Gearing, senior organizer at GMB, said the Coventry workers “should be applauded for their grit and determination.”
“The fact that they are being forced to go on strike to win a decent rate of pay from one of the world’s most valuable companies should be a badge of shame for Amazon,” Gearing said in a statement.
“Amazon can afford to do better. It’s not too late to avoid strike action; get round the table with GMB to improve the pay and conditions of workers.”
Around 98% of the workers who turned out to vote opted to go on strike on a turnout of more than 63%.
In an emailed statement to CNBC, an Amazon spokesperson said: “We appreciate the great work our teams do throughout the year and we’re proud to offer competitive pay which starts at a minimum of between £10.50 and £11.45 per hour, depending on location.”
“This represents a 29 per cent increase in the minimum hourly wage paid to Amazon employees since 2018. Employees are also offered comprehensive benefits that are worth thousands more — including private medical insurance, life assurance, subsidised meals and an employee discount, to name a few.”
“On top of this, we’re pleased to have announced that full-time, part-time and seasonal frontline employees will receive an additional one-time special payment of up to £500 as an extra thank you,” the spokesperson added.
Amazon has long been criticized for labor shortcomings, with the company often accused of poor working conditions in its warehouses and delivery operations. In April, staff at the company’s Staten Island warehouse in New York became the first group in the U.S. to vote in favor of joining a union.
The walkout will add to the wave of industrial action happening across the country. In recent weeks, upcoming strike actions have been announced by nurses, rail workers, postal workers, ambulance workers, airport staff, Border Force agents, highway workers, Eurostar staff, civil servants, bus drivers, firefighters, charity workers, meteorologists and offshore workers.
The most recent funding round was led by Iconiq, Fidelity Management & Research Company and Lightspeed Venture Partners. Other investors including Altimeter, General Catalyst and Coatue also participated, Anthropic said.
“This financing demonstrates investors’ extraordinary confidence in our financial performance and the strength of their collaboration with us to continue fueling our unprecedented growth,” Anthropic finance chief Krishna Rao said in a statement.
Anthropic’s valuation has been on a steep climb since it announced its AI assistant Claude in March 2023. The Amazon-backed startup was founded by former OpenAI research executives, including its CEO Dario Amodei.
OpenAI and Anthropic are fierce competitors in the AI market. OpenAI, which rocketed into the mainstream following the release of its AI chatbot ChatGPT in 2022, is preparing to sell stock as part of a secondary sale that would value the company at roughly $500 billion, as CNBC reported in August.
As of August, Anthropic said its run-rate revenue has reached over $5 billion, up from roughly $1 billion at the beginning of the year. Anthropic serves more than 300,000 business customers, the company said.
Anthropic said it will use its fresh capital to deepen safety research, meet growing enterprise demand and support international expansion.
A worker prepares orders at an Amazon fulfillment center.
Jason Alden | Bloomberg | Getty Images
Amazon is eliminating a program that allows members of its Prime subscription program to share free shipping benefits with people outside their household.
The company began notifying users in recent days that it plans to end the Prime Invitee Program on Oct. 1, according to a notice viewed by CNBC.
“We are writing to inform you that the Prime Invitee Program, which allowed sharing Prime’s fast, free delivery with others, will end on October 1, 2025,” the notice states. “Your invited guests will be notified directly about this change by September 5, 2025.”
Amazon previously let Prime members share free, two-day shipping with one other adult in their household, even if they used a different address.
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Starting next month, the company will require invitees who don’t live with the account holder to sign up for their own Prime membership.
It’s phasing out the program in favor of Amazon Family, which lets Prime members share free shipping and other benefits with one other adult, four children and up to four teens added before April 7, 2025.
All users must share the same primary residential address, or the “address you consider to be your home and where you spend the majority of your time,” Amazon said.
The change comes as Reuters reported Monday that Amazon’s Prime signups in the U.S. fell short of last year’s total and its own targets, citing internal company documents. Amazon told the outlet that Prime membership continues to grow in the U.S. and internationally.
Salesforce’s stock price has dropped 25% this year, the worst performance in large-cap tech and the second-steepest decline in the Dow, beating only UnitedHealth. Meanwhile, Oracle has jumped 34%, outperforming most of its peers and well outpacing the major indexes.
The two companies that were once about even by valuation are now separated by about $400 billion. Oracle is worth $630 billion, and Salesforce has dropped to $239 billion. Ellison now ranks second behind Elon Musk on the Bloomberg Billionaires Index, with a $278 billion net worth. Benioff sits in 318th place at $10.4 billion.
Investors are eager to hear how Benioff plans to right the ship when Salesforce reports quarterly results after the close on Wednesday.
Sales growth has been mired in the single digits for four straight quarters as the company reckons with the challenges of saturation in its key market of customer relationship management software. That streak is expected to continue, with analysts estimating revenue growth of 8.7% to $10.1 billion, according to LSEG.
During the April period, about a quarter of Salesforce’s $9.3 billion in subscription and support revenue came from products related to customer service, its biggest category. The company charges for its Service Cloud offering based on the number of agents who use the software.
With the rapid rise of artificial intelligence, some analysts predict more inquiries will be handled through automation, posing a risk to Salesforce.
Benioff is well aware of the challenge. He said in June that AI is already handling about 30% to 50% of the company’s work. It’s a big reason why Salesforce reportedly slashed 1,000 jobs earlier this year.
When it comes to customers, Salesforce now sells Agentforce, an AI system for answering customer support requests. After becoming available in October, Agentforce was delivering $100 million in annualized revenue, Benioff told analysts on a conference call in May.
“It’s not significant enough to move the needle on this business, given the scale,” said Michael Turrin, a Wells Fargo analyst who has a hold recommendation on Salesforce shares.
The hope is that customers end up paying more for Agentforce than for Service Cloud, Turrin said.
The big difference for Oracle is that it’s one of the early beneficiaries of the AI boom. Known primarily for its database software that sits inside big companies and government agencies, Oracle has notched cloud infrastructure commitments from OpenAI and Musk’s xAI.
Agentforce could be Salesforce’s window into AI business, if it gains traction.
“I think there’s been a lot of frustration with Salesforce’s share performance, so I think we’re at a point where investors are trying to figure out if there’s an opportunity for a bit of a rebound here,” Turrin said.
Looking for double-digit growth
Investors also want to see improvement in current remaining performance obligations at constant currency, a measure of expected revenue over the next year. In May, operating chief Robin Washington said she was expecting that number to be 9% for the August quarter.
“The longer that metric stays above 10%, the more confident investors are that this business can sustain a 10% growth profile for at least the next year,” Turrin said.
Analysts expect revenue growth to pick up very slightly in the fiscal third quarter, with consensus estimates currently at 9%, according to LSEG.
Salesforce declined to comment.
Expansion could come from outside. In May, Salesforce agreed to buy data management company Informatica for $8 billion. That’s by far the largest deal for Salesforce since the $27.1 billion purchase of Slack in 2021. In the interim, Salesforce hadn’t spent more than $2.5 billion on M&A, which has been a major growth driver in years past.
In late 2022, activist investors started going after Salesforce, dissatisfied with Benioff’s high-cost acquisitions, the company’s underperforming stock and its expanding workforce. The activists began agitating for a more favorable mix of sales and profit, and Salesforce responded by expanding margins sooner than it had planned.
One of the main instigators, Starboard Value, is back for more. In the second quarter, the firm, which first bought Salesforce stock in 2022, boosted its holding by 47%, according to a filing. In October 2024, Starboard’s Jeff Smith complimented Salesforce’s profitability improvements but said he still believed “there’s a lot more to go.”
Vulcan Value Partners is a Salesforce shareholder that’s comfortable with the software company’s plans. After picking up a stake in 2020, Vulcan added 345,000 shares in the second quarter, increasing its total holdings to $300 million.
“The thing that we focus on is the value per share of the business,” said Stephen Simmons, a portfolio manager at the firm. “That is continuing to grow. There’s nothing we’re seeing that’s saying this company is going away anytime soon.”
Analysts expect earnings per share to increase to $2.78 for the latest quarter, up from $2.56 a year earlier, according to LSEG.
Vulcan sold its Oracle shares in 2020, missing out on a steep rally that followed. Simmons said he’d buy again if the stock becomes discounted.
“Funny how things go around and come around,” Simmons said. “Benioff starts Salesforce as a cloud-native enterprise company, and Larry’s over at Oracle trying to transition his on-prem customers to the cloud.”