‘It just felt like they’d given up on me’: 30 new patients of Huntercombe Group tell their stories of what life is like at mental health units
Thirty new patients have contacted Sky News following our investigation into the treatment of teenagers in mental health units run by a single provider.
They include a 16-year-old boy whose mother told us her son’s self-harming increased.
Rachel Vickers said of her son Tyson: “He looked like he’d been in a car crash”, and Tyson Vickers added: “It just felt like they’d given up on me.”
In October, Sky News revealed serious allegations of failures in care from more than twenty former patients at units run by The Huntercombe Group, now part of Active Care Group.
Content warning: this article contains references to self-harm
Since then, we’ve been contacted by dozens more former patients independently of one another.
They’ve made further claims over concerns such as the overuse of restraint and inadequate supervision, allegedly leaving patients at increased risk of self-harm.
In response to our joint investigation with the Independent, the Department for Health has described the further allegations of mistreatment as “deeply concerning”.
Sixteen-year-old Tyson Vickers is one of a raft of new patients who’ve come forward in response to our initial investigation.
Sixteen-year-old Tyson Vickers is one of a raft of new patients who’ve come forward in response to our initial investigation
He spent two months in the Maidenhead unit from the beginning of March this year – he says during his time there he felt “like a lost cause in the mental health system”.
Tyson told us he went into the unit because “I couldn’t keep myself safe”. But he says he didn’t receive the specialist intervention he was expecting.
His mother Rachel said: “I could see that he was getting a lot worse. We were seeing much more self-harm – erratic behaviour that was leading to him needing to be restrained, which we hadn’t had to do at home. It was dawning on me that he wasn’t being looked after.
“He had cuts on his arms. He was bandaged up on both arms. He had a huge black eye. I mean, he looked like he’d been in a car crash.”
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Tyson is autistic and transgender. It’s not easy talking about his time at the unit. He said he would ask staff to “refer to me as a male and by the name Tyson with “him” pronouns.
“But sometimes they’d just mess up, and you could tell they didn’t actually respect it”.
Tyson says he gets “flashbacks” from his experiences. He says “just thinking about everything I went through there” makes him tearful when discussing it.
Tyson says: “I was struggling a lot. It just felt like they’d given up on me. I’m not going to get better. I just felt like I couldn’t be helped in any way. I was just sort of like a lost cause in the mental health system.”
Blood on the walls of one of the bedrooms at a facility run by The Huntercombe Group
“I was told by one staff member I would never get out, that I was just going to be stuck there forever and I couldn’t get help.”
Our original investigation revealed allegations stretching back more than a decade.
There were recurring themes such as the overuse of restraint and lack of staffing and observation to keep patients safe.
The 30 new patients who’ve come forward were inpatients at the units from 2003 – the majority were admitted from 2018.
They all got in touch with us independently of one another.
A patient who wants to remain anonymous, and who was in the Maidenhead unit between 2018 and 2019, told us she is now unable to live independently, which she believes is due to the trauma from her experiences.
This is how she describes her life now after her time at the unit: “I have pretty much daily seizures, walking difficulties, tics and more.
“My mum is my full-time carer as I cannot be on my own due to this. I cannot live independently.”
Another patient, who also wants to remain anonymous, and was admitted to the Maidenhead unit in 2020, shared photographs of injuries to her legs and knuckles which she says were sustained during restraints.
Another patient, who wants to remain anonymous, and was admitted to the Maidenhead unit in 2020
Another patient, who wants to remain anonymous, and was admitted to the Maidenhead unit in 2020, shared photographs of injuries to her legs and knuckles which she says were sustained during restraints
She said: “Sometimes when they were trying to get me in holds, they would swing me round really hard and I would fall into the wall so I would get bruised knuckles.
“Every single day I was getting bruises all over my body.”
Another patient shared pictures she says are of blood on the walls of her room. She told us she was left alone “for hours” to self-harm.
In 2019 Mae, who is 21 now, was an inpatient at Huntercombe’s Stafford unit.
She said: “I wouldn’t be asked to walk to the clinic for a feed, I would just be picked up and dragged there”.
In 2019 Mae, who is 21 now, was an inpatient at Huntercombe’s Stafford unit
Mae describes feeling like an “animal” in the unit and claims she was “dragged around, locked out of my room, bruised, constantly shouted at and verbally abused.
She said: “I had no autonomy or say in my own care or my own body.”
Ami was in the Maidenhead unit between April 2020 and December 2021.
Now aged 18 she says she wasn’t allowed out of her room for six weeks after an episode of self-harm.
She said when her underwear was taken off so she could be put into anti-ligature clothing, there was a male member of staff in the room.
She said: “I was embarrassed and felt assaulted. It really went past all my boundaries.”
Ami’s mother Rebecca Hinton told us: “We felt helpless, alone, like our voices just fell into a dark well, scared, desperate.”
Separate to our investigation, we’ve learned the first steps have been taken by solicitor Mark McGhee towards legal action against The Huntercombe Group. He’s currently representing nine former patients.
His cases include the family of a young former patient who claims they were raped by a member of staff at the Maidenhead unit.
Thames Valley Police has confirmed they are investigating the allegation.
Ami was in the Maidenhead unit between April 2020 and December 2021. Now aged 18 she says she wasn’t allowed out of her room for six weeks after an episode of self-harm
Mr McGhee said: “This is systemic failure and it’s gross systemic neglect. This hospital was responsible for some of the most vulnerable individuals within our society
“All of these individuals have been profoundly affected in terms of the abuse that they’ve sustained. And it is going to affect the rest of their lives.”
Active Care Group took over Huntercombe in December 2021.
A spokesperson for Active Care Group said: “We are very sad and concerned to hear about these patient experiences and allegations of poor care, a handful of which relate to time in our care…our policies and clinical interventions are in line with national guidelines and best practice; the care of our patients is our top priority.”
“All complaints are investigated and those meeting thresholds for CQC (Care Quality Commission) and safeguarding are reported as required. We are also pleased to receive positive feedback from many young people and their families.”
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The previous owners Elli Investments Group said: “We are saddened by these allegations and regret that these hospitals and specialist care services, which were owned and independently managed by The Huntercombe Group, failed to meet the expected standards for high-quality care.”
NHS England said it’s deeply concerned by these “shocking allegations”.
A spokesperson said: “Consequently these two units, which are run by Active Care Group, have been visited several times by senior commissioners in recent weeks – these visits have included speaking to all current patients, and we will continue to monitor and take appropriate action where necessary.
“The NHS has repeatedly made it clear in recent meetings to the executives of Active Care Group that all services must provide safe, high-quality care and deliver on the commitments in their contracts.”
A Department of Health and Social Care spokesperson said: “The further allegations of mistreatment that have been raised are deeply concerning. Our first priority is to ensure anyone receiving treatment in a mental health facility receives safe, high-quality care, and is looked after with dignity and respect.
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“We take these reports very seriously and are working with NHS England and CQC to ensure all mental health inpatient settings are providing the standard of care we expect.”
Chris Dzikiti, Director of Mental Health at the Care Quality Commission (CQC) said: “It is unacceptable for any young person who needs mental health support to receive anything less than the highest standards of care.
“We are grateful to each and every person who has taken the time to share their, or their loved ones, experience of the care they have received.
“We have a range of powers we can use if we find people are not receiving safe care and will take every action possible to protect people where necessary.”
A man whose arrest sparked a series of protests outside an Essex hotel housing asylum seekers, has been found guilty of sexual assault.
The Bell Hotel in Epping became the focal point of demonstrations after Hadush Gerberslasie Kebatu was arrested, and later charged, on 13 July with the sexual assault of a 14-year-old girl.
Ethiopian national Kebatu, 41, was alleged to have attempted to kiss the teenager, put his hand on her thigh and brushed her hair in July after she offered him pizza.
An adult member of the public also accused Kebatu of trying to kiss her, putting his hand on her leg and telling her she was pretty, days after he arrived in the UK on a small boat.
Police and protesters outside the Bell Hotel. Pic: PA
Kebatu, who was a “teacher of sports” in his home country, had denied two counts of sexual assault, one count of attempted sexual assault, one count of inciting a girl to engage in sexual activity, and one count of harassment without violence near the Bell Hotel.
But at Chelmsford Magistrates’ Court on Thursday, he was found guilty of all charges. District judge Christopher Williams took just 30 minutes to return the verdicts and his reasoning.
The three-day trial heard Kebatu had also told two teenagers he wanted to “have a baby with each of them” – but Kebatu had previously told the trial he was “not a wild animal”.
Mr Williams said he was not persuaded there was “any evidence to suggest the children fabricated any of the evidence they gave”.
The defendant, wearing a grey tracksuit and sitting with a translator, gave no visible reaction as Mr Williams told him he was guilty.
Kebatu is due to be sentenced at the same court on 23 September.
The judge told the defendant that he should expect an “immediate custodial sentence”.
Essex Police Assistant Chief Constable Stuart Hooper paid tribute to the victims for ensuring the evidence put before the court was strong and true.
“It is because of their accounts of what happened, and the close co-operation with our Crown Prosecution Service colleagues, that we have been able to secure this conviction.
“We’re acutely aware that this incident has attracted widespread public interest.
“We have always said that we treat and investigate every report made to us without fear or favour.”
‘It must never happen again’
Conservative shadow Home Office minister Katie Lam said the guilty verdict showed the risks of allowing asylum seekers “to roam around communities freely”.
“The crimes of this illegal migrant are shocking and heart-breaking and the victims have shown incredible bravery.
“This must never be allowed to happen again. Every illegal migrant should be detained immediately and swiftly deported.”
The incidents sparked protests and counter-protests outside the former Bell Hotel – as well as at hotels housing asylum seekers across the country.
Rebecca Mundy, deputy chief crown prosecutor with CPS East of England, said: “This was an incident which became a cause of deep concern for the local community.
“Our prosecutors worked carefully and impartially to bring this case to justice according to the law.”
A total of 17 people have been injured, with most taken to hospital, after a bus struck pedestrians on a busy London street.
The driver of the Route 24 bus was among those hurt after the bus mounted the pavement on Victoria Street, near Victoria Station.
It took place at around 8.20am on Thursday, according to the Metropolitan Police.
“Two people were treated at the scene, while 15 were taken to and remain in hospital. This includes the driver of the bus. There were no life-threatening injuries reported,” police said in a statement.
A number of emergency vehicles, including police cars, ambulances and a fire engine, were called to the scene, with bus passengers also understood to be among those injured.
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Injured transported to hospital following London bus crash
The road remains closed, with all vehicles being diverted from the area, police said.
Images from the scene show the front of the bus with visible damage and the windscreen smashed.
‘People were screaming’
Emit Suker, 47, told PA news agency: “It (the bus) was coming from Westminster. There were about 15, 16 people inside the bus. People were screaming – it was terrible.”
Another eyewitness said: “I heard a massive crash – came outside and there was a woman on the floor with loads of people around her.
“Lots of people from the gym had run out to help her.”
A trail of diesel running down Allington Street forced police to ban smoking in the area over fears of an incident.
A London Ambulance Service spokesperson confirmed it was called at 8.20am to reports of a road traffic collision.
They added: “We have sent resources to the scene, including ambulance crews, advanced paramedics, a paramedic in a fast response car, a clinical team manager, an incident response officer and a command support vehicle. We’ve also dispatched London’s Air Ambulance.
An eyewitness said they heard ‘a massive crash’
‘Distressing incident’
Rosie Trew, Transport for London’s (TfL) head of bus service delivery, said: “Our thoughts are with the people who have been injured following a bus incident at Victoria Street.
“We are working with the police and the operator, Transport UK, to urgently investigate this incident.
“This must have been a distressing incident for everyone involved and we have support available for anyone affected.”
Dashcam footage appeal
Detective Chief Superintendent Christina Jessah said the crash would have been “very distressing” and, as part of the police investigation, they were asking for people to send in any footage of the incident.
“We are appealing for any witnesses or anyone with information to please contact us. We welcome any dashcam or mobile phone footage.
“We are working closely with our partners to clear the scene, but the road will remain closed for the next few hours, so please seek alternative routes,” she said.
Two pedestrians have been killed in bus crashes in the Victoria area in recent years.
Catherine Finnegan, 56, from County Galway, Ireland, died after she was hit by a double-decker bus at Victoria bus station in January last year.
In August 2021, Melissa Burr, 32, from Rainham, Kent, was killed at the station after bus driver Olusofa Popoola accidentally accelerated into the back of a stationary bus, shunting it into her.
The executive chairman of Tottenham Hotspur, Daniel Levy, has stepped down after nearly 25 years in the role.
A source close to the Lewis family trust which owns the majority stake in Spurs told Sky News that they want “more wins more often” in a “new era” for the club.
Mr Levy, known for his tough negotiating style, was often a source of frustration for fans who blame him for failing to deliver the players capable of winning regular silverware.
But he has also been responsible for transforming the club with a new stadium and a state-of-the-art training ground.
Mr Levy is stepping down after playing an instrumental role in bringing in new head coach Thomas Frank following the departure of Ange Postecoglou – who was sacked despite winning the Europa League with the club last season.
The victory over Manchester United ended Spurs’ 17-year wait for a trophy and will likely be seen as the high point of Mr Levy’s time as executive chairman.
The win put Spurs in the lucrative Champions League for the seventh time under My Levy – however it also came during a season that Tottenham finished 17th in the league on the back of a club-record of 22 defeats.
Mr Levy had previously brought in big name managers such as Jose Mourinho and Antonio Conte in failed attempts to bring long-awaited silverware to the club.
Tottenham Hotspur head coach Ange Postecoglou lifting the Europa League trophy with his players.
Pic: Pa
Before stepping down he was the longest-serving chairman in the Premier League after purchasing a stake in Spurs from Lord Alan Sugar in December 2000.
Mr Levy said this evening: “I am incredibly proud of the work I have done together with the executive team and all our employees. We have built this club into a global heavyweight competing at the highest level.
“More than that, we have built a community. I was lucky enough to work with some of the greatest people in this sport, from the team at Lilywhite House and Hotspur Way to all the players and managers over the years.
“I wish to thank all the fans that have supported me over the years. It hasn’t always been an easy journey but significant progress has been made. I will continue to support this club passionately.”
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Tottenham FC said in a statement: “As part of its succession planning, the club has made a number of senior appointments in recent months. Vinai Venkatesham was hired as chief executive officer (CEO), with Thomas Frank as our new men’s head coach and Martin Ho as women’s head coach.
“Peter Charrington joined the board and will step into the newly created role of non-executive chairman.”
It added: “There are no changes to the ownership or shareholder structure of the club.”
Mr Charrington said in a statement: “I am very honoured to become non-executive chairman of this extraordinary club and, on behalf of the board, I would like to thank Daniel and his family for their commitment and loyalty to the club over so many years.”
A source close to the Lewis family trust which owns the majority stake in Tottenham Hotspur told Sky News: “Generations of the Lewis family support this special football club and they want what the fans want – more wins more often. This is why you have seen recent changes, new leadership and a fresh approach. In Vinai, Thomas and Peter Charrington, they believe they are backing the right team to deliver on this. This is a new era.”
Spurs are ranked ninth on the Forbes soccer rich list with an estimated value of $3.3bn (£2.5bn).
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