‘It just felt like they’d given up on me’: 30 new patients of Huntercombe Group tell their stories of what life is like at mental health units
Thirty new patients have contacted Sky News following our investigation into the treatment of teenagers in mental health units run by a single provider.
They include a 16-year-old boy whose mother told us her son’s self-harming increased.
Rachel Vickers said of her son Tyson: “He looked like he’d been in a car crash”, and Tyson Vickers added: “It just felt like they’d given up on me.”
In October, Sky News revealed serious allegations of failures in care from more than twenty former patients at units run by The Huntercombe Group, now part of Active Care Group.
Content warning: this article contains references to self-harm
Since then, we’ve been contacted by dozens more former patients independently of one another.
They’ve made further claims over concerns such as the overuse of restraint and inadequate supervision, allegedly leaving patients at increased risk of self-harm.
In response to our joint investigation with the Independent, the Department for Health has described the further allegations of mistreatment as “deeply concerning”.
Sixteen-year-old Tyson Vickers is one of a raft of new patients who’ve come forward in response to our initial investigation.
Sixteen-year-old Tyson Vickers is one of a raft of new patients who’ve come forward in response to our initial investigation
He spent two months in the Maidenhead unit from the beginning of March this year – he says during his time there he felt “like a lost cause in the mental health system”.
Tyson told us he went into the unit because “I couldn’t keep myself safe”. But he says he didn’t receive the specialist intervention he was expecting.
His mother Rachel said: “I could see that he was getting a lot worse. We were seeing much more self-harm – erratic behaviour that was leading to him needing to be restrained, which we hadn’t had to do at home. It was dawning on me that he wasn’t being looked after.
“He had cuts on his arms. He was bandaged up on both arms. He had a huge black eye. I mean, he looked like he’d been in a car crash.”
Read more:
Calls for ‘rapid’ review of inpatient mental health care following Sky News investigation
Tyson is autistic and transgender. It’s not easy talking about his time at the unit. He said he would ask staff to “refer to me as a male and by the name Tyson with “him” pronouns.
“But sometimes they’d just mess up, and you could tell they didn’t actually respect it”.
Tyson says he gets “flashbacks” from his experiences. He says “just thinking about everything I went through there” makes him tearful when discussing it.
Tyson says: “I was struggling a lot. It just felt like they’d given up on me. I’m not going to get better. I just felt like I couldn’t be helped in any way. I was just sort of like a lost cause in the mental health system.”
Blood on the walls of one of the bedrooms at a facility run by The Huntercombe Group
“I was told by one staff member I would never get out, that I was just going to be stuck there forever and I couldn’t get help.”
Our original investigation revealed allegations stretching back more than a decade.
There were recurring themes such as the overuse of restraint and lack of staffing and observation to keep patients safe.
The 30 new patients who’ve come forward were inpatients at the units from 2003 – the majority were admitted from 2018.
They all got in touch with us independently of one another.
A patient who wants to remain anonymous, and who was in the Maidenhead unit between 2018 and 2019, told us she is now unable to live independently, which she believes is due to the trauma from her experiences.
This is how she describes her life now after her time at the unit: “I have pretty much daily seizures, walking difficulties, tics and more.
“My mum is my full-time carer as I cannot be on my own due to this. I cannot live independently.”
Another patient, who also wants to remain anonymous, and was admitted to the Maidenhead unit in 2020, shared photographs of injuries to her legs and knuckles which she says were sustained during restraints.
Another patient, who wants to remain anonymous, and was admitted to the Maidenhead unit in 2020
Another patient, who wants to remain anonymous, and was admitted to the Maidenhead unit in 2020, shared photographs of injuries to her legs and knuckles which she says were sustained during restraints
She said: “Sometimes when they were trying to get me in holds, they would swing me round really hard and I would fall into the wall so I would get bruised knuckles.
“Every single day I was getting bruises all over my body.”
Another patient shared pictures she says are of blood on the walls of her room. She told us she was left alone “for hours” to self-harm.
In 2019 Mae, who is 21 now, was an inpatient at Huntercombe’s Stafford unit.
She said: “I wouldn’t be asked to walk to the clinic for a feed, I would just be picked up and dragged there”.
In 2019 Mae, who is 21 now, was an inpatient at Huntercombe’s Stafford unit
Mae describes feeling like an “animal” in the unit and claims she was “dragged around, locked out of my room, bruised, constantly shouted at and verbally abused.
She said: “I had no autonomy or say in my own care or my own body.”
Ami was in the Maidenhead unit between April 2020 and December 2021.
Now aged 18 she says she wasn’t allowed out of her room for six weeks after an episode of self-harm.
She said when her underwear was taken off so she could be put into anti-ligature clothing, there was a male member of staff in the room.
She said: “I was embarrassed and felt assaulted. It really went past all my boundaries.”
Ami’s mother Rebecca Hinton told us: “We felt helpless, alone, like our voices just fell into a dark well, scared, desperate.”
Separate to our investigation, we’ve learned the first steps have been taken by solicitor Mark McGhee towards legal action against The Huntercombe Group. He’s currently representing nine former patients.
His cases include the family of a young former patient who claims they were raped by a member of staff at the Maidenhead unit.
Thames Valley Police has confirmed they are investigating the allegation.
Ami was in the Maidenhead unit between April 2020 and December 2021. Now aged 18 she says she wasn’t allowed out of her room for six weeks after an episode of self-harm
Mr McGhee said: “This is systemic failure and it’s gross systemic neglect. This hospital was responsible for some of the most vulnerable individuals within our society
“All of these individuals have been profoundly affected in terms of the abuse that they’ve sustained. And it is going to affect the rest of their lives.”
Active Care Group took over Huntercombe in December 2021.
A spokesperson for Active Care Group said: “We are very sad and concerned to hear about these patient experiences and allegations of poor care, a handful of which relate to time in our care…our policies and clinical interventions are in line with national guidelines and best practice; the care of our patients is our top priority.”
“All complaints are investigated and those meeting thresholds for CQC (Care Quality Commission) and safeguarding are reported as required. We are also pleased to receive positive feedback from many young people and their families.”
Read more
‘Blood on the walls’: Investigation reveals the shocking truth behind a children’s mental health unit
‘Treated worse than animals’: Huntercombe investigation reveals decade of mistreatment
The previous owners Elli Investments Group said: “We are saddened by these allegations and regret that these hospitals and specialist care services, which were owned and independently managed by The Huntercombe Group, failed to meet the expected standards for high-quality care.”
NHS England said it’s deeply concerned by these “shocking allegations”.
A spokesperson said: “Consequently these two units, which are run by Active Care Group, have been visited several times by senior commissioners in recent weeks – these visits have included speaking to all current patients, and we will continue to monitor and take appropriate action where necessary.
“The NHS has repeatedly made it clear in recent meetings to the executives of Active Care Group that all services must provide safe, high-quality care and deliver on the commitments in their contracts.”
A Department of Health and Social Care spokesperson said: “The further allegations of mistreatment that have been raised are deeply concerning. Our first priority is to ensure anyone receiving treatment in a mental health facility receives safe, high-quality care, and is looked after with dignity and respect.
Click to subscribe to the Sky News Daily wherever you get your podcasts
“We take these reports very seriously and are working with NHS England and CQC to ensure all mental health inpatient settings are providing the standard of care we expect.”
Chris Dzikiti, Director of Mental Health at the Care Quality Commission (CQC) said: “It is unacceptable for any young person who needs mental health support to receive anything less than the highest standards of care.
“We are grateful to each and every person who has taken the time to share their, or their loved ones, experience of the care they have received.
“We have a range of powers we can use if we find people are not receiving safe care and will take every action possible to protect people where necessary.”
A man was ejected from Anfield after reports of racial abuse directed at Bournemouth winger Antoine Semenyo during the season’s opening Premier League game against Liverpool.
Match referee Anthony Taylor paused play in the 29th minute after Semenyo accused a spectator of racist abuse.
An anti-discrimination message was read out to the Anfield crowd, and it is understood that police officers went into the referee’s room at half-time.
Merseyside Police said an investigation is under way after the 47-year-old man’s identity was confirmed and he was removed from the ground.
Chief Inspector Kev Chatterton, the match commander for the Liverpool v Bournemouth game, said: “Merseyside Police will not tolerate hate crime of any form.
“We take incidents like this very seriously, and in cases like this we will be proactively seeking football banning orders, with the club, against those responsible.”
He added: “There is no place for racism and it is vital that anyone who witnesses such an offence reports it to stewards, or the police immediately, so we can take the necessary action like we did this evening.
“As with all matches, we work very closely with both Liverpool and Everton FC to ensure the safety of the public, and the players.”
A spokesperson for Liverpool said the club was “aware of an allegation of racist abuse made during our Premier League game against Bournemouth”.
Semenyo with his teammates during the match. Pic: PA
The Liverpool spokesperson said: “We condemn racism and discrimination in all forms, it has no place in society, or football.
“The club is unable to comment further as tonight’s alleged is incident is the subject of an ongoing police investigation, which we will support fully.”
After the incident, Semenyo scored twice in the second half to help bring Bournemouth back from two goals down at Anfield before Liverpool went on to eventually win the contest 4-2.
Bournemouth captain Adam Smith told Sky Sports News afterwards: “It shouldn’t be happening. I don’t know how Ant’s played on to be honest and come up with those goals. It’s totally unacceptable.
“Something needs to be done. Taking the knee isn’t having an effect. We’re supporting him and hopefully he’ll be OK.
“I wanted him to react because that’s what I would have done, but this shows what type of man he is…to come up with those goals showed the type of guy he is.
“To be fair the Liverpool players were very supportive as well towards Antoine and the rest of the team. It was handled in the right way but… so angry.
“I don’t know what else we can do. No one’s getting it. I don’t know what to say anymore. I just feel for Ant… shocking.”
The Premier League said in a statement that its “on-field anti-discrimination protocol” had been followed and the incident “will now be fully investigated”.
“We offer our full support to the player and both clubs,” it added. “Racism has no place in our game, or anywhere in society. We will continue to work with stakeholders and authorities to ensure our stadiums are an inclusive and welcoming environment for all.”
Read more from Sky News:
Thousands more Afghans affected by second data breach – minister
Sonic boom heard after fighter jets scrambled to intercept passenger jet
The Football Association said it was “concerned” about the allegation of racism towards Semenyo and that it would ensure “appropriate action” would be taken.
The incident comes two days after Tottenham Hotspur player Mathys Tel faced racist abuse online following a missed penalty in his team’s UEFA Super Cup victory over Paris Saint-Germain.
Thousands more Afghan nationals may have been affected by another data breach, the government has said.
Up to 3,700 Afghans brought to the UK between January and March 2024 have potentially been impacted as names, passport details and information from the Afghan Relocations and Assistance Policy has been compromised again, this time by a breach on a third party supplier used by the Ministry of Defence (MoD).
This was not an attack directly on the government but a cyber security incident on a sub-contractor named Inflite – The Jet Centre – an MoD supplier that provides ground handling services for flights at London Stansted Airport.
Please use Chrome browser for a more accessible video player
July: UK spies exposed in Afghan data breach
The flights were used to bring Afghans to the UK, travel to routine military exercises, and official engagements. It was also used to fly British troops and government officials.
Those involved were informed of it on Friday afternoon by the MoD, marking the second time information about Afghan nationals relocated to the UK has been compromised.
It is understood former Tory ministers are also affected by the hack.
Earlier this year, it emerged that almost 7,000 Afghan nationals would have to be relocated to the UK following a massive data breach by the British military that successive governments tried to keep secret with a super-injunction.
Defence Secretary John Healey offered a “sincere apology” for the first data breach in a statement to the House of Commons, saying he was “deeply concerned about the lack of transparency” around the data breach, adding: “No government wishes to withhold information from the British public, from parliamentarians or the press in this manner.”
Please use Chrome browser for a more accessible video player
July: Afghan interpreter ‘betrayed’ by UK govt
The previous Conservative government set up a secret scheme in 2023 to relocate Afghan nationals impacted by the data breach, but who were not eligible for an existing programme to relocate and help people who had worked for the British government in Afghanistan.
The mistake exposed personal details of close to 20,000 individuals, endangering them and their families, with as many as 100,000 people impacted in total.
Read more from Sky News:
Data breach victims sent spam emails
Afghan data leak timeline
MoD urged to reveal details of nuclear incident
A government spokesperson said of Friday’s latest breach: “We were recently notified that a third-party sub-contractor to a supplier experienced a cyber security incident involving unauthorised access to a small number of its emails that contained basic personal information.
“We take data security extremely seriously and are going above and beyond our legal duties in informing all potentially affected individuals. The incident has not posed any threat to individuals’ safety, nor compromised any government systems.”
In a statement, Inflite – The Jet Centre confirmed the “data security incident” involving “unauthorised access to a limited number of company emails”.
“We have reported the incident to the Information Commissioner’s Office and have been actively working with the relevant UK cyber authorities, including the National Crime Agency and the National Cyber Security Centre, to support our investigation and response,” it said.
“We believe the scope of the incident was limited to email accounts only, however, as a precautionary measure, we have contacted our key stakeholders whose data may have been affected during the period of January to March 2024.”
-
Sports3 years ago‘Storybook stuff’: Inside the night Bryce Harper sent the Phillies to the World Series
-
Sports1 year agoStory injured on diving stop, exits Red Sox game
-
Sports2 years agoGame 1 of WS least-watched in recorded history
-
Sports2 years agoMLB Rank 2023: Ranking baseball’s top 100 players
-
Sports4 years ago
Team Europe easily wins 4th straight Laver Cup
-
Sports2 years agoButton battles heat exhaustion in NASCAR debut
-
Environment2 years agoJapan and South Korea have a lot at stake in a free and open South China Sea
-
Environment2 years agoGame-changing Lectric XPedition launched as affordable electric cargo bike