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Thirty new patients have contacted Sky News following our investigation into the treatment of teenagers in mental health units run by a single provider.

They include a 16-year-old boy whose mother told us her son’s self-harming increased.

Rachel Vickers said of her son Tyson: “He looked like he’d been in a car crash”, and Tyson Vickers added: “It just felt like they’d given up on me.”

In October, Sky News revealed serious allegations of failures in care from more than twenty former patients at units run by The Huntercombe Group, now part of Active Care Group.

Content warning: this article contains references to self-harm

Since then, we’ve been contacted by dozens more former patients independently of one another.

They’ve made further claims over concerns such as the overuse of restraint and inadequate supervision, allegedly leaving patients at increased risk of self-harm.

In response to our joint investigation with the Independent, the Department for Health has described the further allegations of mistreatment as “deeply concerning”.

Sixteen-year-old Tyson Vickers is one of a raft of new patients who’ve come forward in response to our initial investigation.

Sixteen-year-old Tyson Vickers is one of a raft of new patients who've come forward in response to our initial investigation.
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Sixteen-year-old Tyson Vickers is one of a raft of new patients who’ve come forward in response to our initial investigation

He spent two months in the Maidenhead unit from the beginning of March this year – he says during his time there he felt “like a lost cause in the mental health system”.

Tyson told us he went into the unit because “I couldn’t keep myself safe”. But he says he didn’t receive the specialist intervention he was expecting.

His mother Rachel said: “I could see that he was getting a lot worse. We were seeing much more self-harm – erratic behaviour that was leading to him needing to be restrained, which we hadn’t had to do at home. It was dawning on me that he wasn’t being looked after.

“He had cuts on his arms. He was bandaged up on both arms. He had a huge black eye. I mean, he looked like he’d been in a car crash.”

Read more:
Calls for ‘rapid’ review of inpatient mental health care following Sky News investigation

Tyson is autistic and transgender. It’s not easy talking about his time at the unit. He said he would ask staff to “refer to me as a male and by the name Tyson with “him” pronouns.

“But sometimes they’d just mess up, and you could tell they didn’t actually respect it”.

Tyson says he gets “flashbacks” from his experiences. He says “just thinking about everything I went through there” makes him tearful when discussing it.

Tyson says: “I was struggling a lot. It just felt like they’d given up on me. I’m not going to get better. I just felt like I couldn’t be helped in any way. I was just sort of like a lost cause in the mental health system.”

Blood on the walls
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Blood on the walls of one of the bedrooms at a facility run by The Huntercombe Group

“I was told by one staff member I would never get out, that I was just going to be stuck there forever and I couldn’t get help.”

Our original investigation revealed allegations stretching back more than a decade.

There were recurring themes such as the overuse of restraint and lack of staffing and observation to keep patients safe.

The 30 new patients who’ve come forward were inpatients at the units from 2003 – the majority were admitted from 2018.

They all got in touch with us independently of one another.

A patient who wants to remain anonymous, and who was in the Maidenhead unit between 2018 and 2019, told us she is now unable to live independently, which she believes is due to the trauma from her experiences.

This is how she describes her life now after her time at the unit: “I have pretty much daily seizures, walking difficulties, tics and more.

“My mum is my full-time carer as I cannot be on my own due to this. I cannot live independently.”

Another patient, who also wants to remain anonymous, and was admitted to the Maidenhead unit in 2020, shared photographs of injuries to her legs and knuckles which she says were sustained during restraints.

Another patient, who wants to remain anonymous, and was admitted to the Maidenhead unit in 2020, shared photographs of injuries to her legs and knuckles which she says were sustained during restraints
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Another patient, who wants to remain anonymous, and was admitted to the Maidenhead unit in 2020
Another patient, who wants to remain anonymous, and was admitted to the Maidenhead unit in 2020, shared photographs of injuries to her legs and knuckles which she says were sustained during restraints. Used in Lisa Holland's exclusive on The Huntercombe Group for Sky News
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Another patient, who wants to remain anonymous, and was admitted to the Maidenhead unit in 2020, shared photographs of injuries to her legs and knuckles which she says were sustained during restraints

She said: “Sometimes when they were trying to get me in holds, they would swing me round really hard and I would fall into the wall so I would get bruised knuckles.

“Every single day I was getting bruises all over my body.”

Another patient shared pictures she says are of blood on the walls of her room. She told us she was left alone “for hours” to self-harm.

In 2019 Mae, who is 21 now, was an inpatient at Huntercombe’s Stafford unit.

She said: “I wouldn’t be asked to walk to the clinic for a feed, I would just be picked up and dragged there”.

In 2019 Mae, who is 21 now,  was an inpatient at Huntercombe’s Stafford unit.
Image:
In 2019 Mae, who is 21 now, was an inpatient at Huntercombe’s Stafford unit

Mae describes feeling like an “animal” in the unit and claims she was “dragged around, locked out of my room, bruised, constantly shouted at and verbally abused.

She said: “I had no autonomy or say in my own care or my own body.”

Ami was in the Maidenhead unit between April 2020 and December 2021.

Now aged 18 she says she wasn’t allowed out of her room for six weeks after an episode of self-harm.

She said when her underwear was taken off so she could be put into anti-ligature clothing, there was a male member of staff in the room.

She said: “I was embarrassed and felt assaulted. It really went past all my boundaries.”

Ami’s mother Rebecca Hinton told us: “We felt helpless, alone, like our voices just fell into a dark well, scared, desperate.”

Separate to our investigation, we’ve learned the first steps have been taken by solicitor Mark McGhee towards legal action against The Huntercombe Group. He’s currently representing nine former patients.

His cases include the family of a young former patient who claims they were raped by a member of staff at the Maidenhead unit.

Thames Valley Police has confirmed they are investigating the allegation.

Ami was in the Maidenhead unit between April 2020 and December 2021. Now aged 18 she says she wasn’t allowed out of her room for six weeks after she ingested a pen lid.
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Ami was in the Maidenhead unit between April 2020 and December 2021. Now aged 18 she says she wasn’t allowed out of her room for six weeks after an episode of self-harm

Mr McGhee said: “This is systemic failure and it’s gross systemic neglect. This hospital was responsible for some of the most vulnerable individuals within our society

“All of these individuals have been profoundly affected in terms of the abuse that they’ve sustained. And it is going to affect the rest of their lives.”

Active Care Group took over Huntercombe in December 2021.

A spokesperson for Active Care Group said: “We are very sad and concerned to hear about these patient experiences and allegations of poor care, a handful of which relate to time in our care…our policies and clinical interventions are in line with national guidelines and best practice; the care of our patients is our top priority.”

“All complaints are investigated and those meeting thresholds for CQC (Care Quality Commission) and safeguarding are reported as required. We are also pleased to receive positive feedback from many young people and their families.”

Read more
‘Blood on the walls’: Investigation reveals the shocking truth behind a children’s mental health unit
‘Treated worse than animals’: Huntercombe investigation reveals decade of mistreatment

The previous owners Elli Investments Group said: “We are saddened by these allegations and regret that these hospitals and specialist care services, which were owned and independently managed by The Huntercombe Group, failed to meet the expected standards for high-quality care.”

NHS England said it’s deeply concerned by these “shocking allegations”.

A spokesperson said: “Consequently these two units, which are run by Active Care Group, have been visited several times by senior commissioners in recent weeks – these visits have included speaking to all current patients, and we will continue to monitor and take appropriate action where necessary.

“The NHS has repeatedly made it clear in recent meetings to the executives of Active Care Group that all services must provide safe, high-quality care and deliver on the commitments in their contracts.”

A Department of Health and Social Care spokesperson said: “The further allegations of mistreatment that have been raised are deeply concerning. Our first priority is to ensure anyone receiving treatment in a mental health facility receives safe, high-quality care, and is looked after with dignity and respect.

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“We take these reports very seriously and are working with NHS England and CQC to ensure all mental health inpatient settings are providing the standard of care we expect.”

Chris Dzikiti, Director of Mental Health at the Care Quality Commission (CQC) said: “It is unacceptable for any young person who needs mental health support to receive anything less than the highest standards of care.

“We are grateful to each and every person who has taken the time to share their, or their loved ones, experience of the care they have received.

“We have a range of powers we can use if we find people are not receiving safe care and will take every action possible to protect people where necessary.”

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Brianna Ghey’s mother calls for school smartphone ban

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Brianna Ghey's mother calls for school smartphone ban

The mother of murdered teenager Brianna Ghey is calling on the government to introduce a ban on mobile phones in schools – a move she says will not only safeguard children, but also improve their behaviour and engagement in class.

In February 2023, Brianna, 16, was stabbed to death by two 15-year-olds after being lured to a park in Warrington.

In the lead-up to the attack, her killers had spent time on the dark web. At the same time, Brianna was also trapped online, struggling with a phone addiction.

Her mother Esther Ghey’s Phone Free Education campaign is driven by her personal experiences as a parent and the impact Brianna’s phone use had on her education.

Brianna Ghey struggled with a mobile phone addiction, according to her mother
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Brianna Ghey struggled with a mobile phone addiction, according to her mother

“All the arguments that me and Brianna had were down to her phone use,” Esther said.

“But even in school, she had issues and I used to have phone calls from the school saying that Brianna wouldn’t put her phone away.”

Brianna, who was transgender, struggled with an eating disorder and also self-harmed.

Her mother says the constant time she spent online exacerbated those issues, while impacting her behaviour at school, where she had 120 safeguarding logs and 116 behaviour incidents recorded by her teachers.

Esther Ghey said she had calls from her daughter's school saying that 'Brianna wouldn't put her phone away'
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Esther Ghey said she had calls from her daughter’s school saying that ‘Brianna wouldn’t put her phone away’

“It was so difficult as a parent, because I felt in one way that I was failing and then in another way, and this is really difficult for me to speak about, I was so annoyed with Brianna,” she recalled.

“I thought, why can’t you just go to school, get your head down and just focus on your education, because this is important.

“Only now, after two years of being immersed in this world, do I realise that actually, it’s so much harder than that.”

Research by the Children’s Commission has shown that 79% of secondary schools are still allowing pupils to bring their mobile phones into school, and even into classrooms.

Brianna's school introduced a ban on mobile phones in September last year
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Brianna’s school introduced a ban on mobile phones in September last year

How phone ban is working at Brianna’s old school

Esther is campaigning for government guidance on phones to become statutory, with funding also set aside for the equipment to help schools implement the ban, arguing the lack of legislation is “setting children up to fail”.

At Birchwood Community High School in Warrington, where Brianna was a pupil, they introduced a ban on phones last September.

At the beginning of the day, pupils turn off their phones and place them in pouches, which are locked. At the end of the school day, the pouches are then unlocked.

Pupils at Birchwood Community High School in Warrington place their phones in pouches, which are then locked
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Pupils at Birchwood Community High School in Warrington place their phones in pouches, which are then locked

The headteacher, Emma Mills, said introducing these measures has come with several benefits.

“It’s had an impact in all areas of school, and it’s actually had a really positive impact in ways that I didn’t foresee,” said Ms Mills.

“Attendance has improved this year. In terms of behaviour, behaviour has improved. We’ve had no permanent exclusions this year in school, which is actually the first time since I’ve been headteacher in six years, there’s been no permanent exclusion.”

This summer, the school also saw its best-ever GCSE results in the core subjects of Science, maths, and English.

Emma Mills, headteacher at Birchwood Community High School in Warrington
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Emma Mills, headteacher at Birchwood Community High School in Warrington

‘They can live without their phones’

For Ms Mills, another significant change has been the atmosphere in the school.

“They’re not as worried, they’re not as distracted,” Ms Mills said.

“They’ve realised that they can live without their phones. Something else we’ve really noticed is that it’s a bit louder in school at breaks and lunch times. It’s because they’re talking more, they’re interacting more, and they’re communicating more.”

The positive impact of a ban at Brianna’s old school has served as encouragement to Esther, who has written an open letter addressed to Sir Keir Starmer and Education Secretary Bridget Phillipson, asking for government support.

Read more:
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‘Whole society’ approach needed to stop doomscrolling

Brianna Ghey
Image:
Brianna Ghey

High-profile signatories include the actress Kate Winslet, as well as actor and film producer Stephen Graham.

For Esther, who will deliver the letter to 10 Downing Street next month, the campaign is not just Brianna’s legacy, but also creating societal change.

“I think it’s important that we teach young people to live in the real world,” she said.

“It’s going to impact society at one point and I think this small amount of investment in students now will have a massive impact in the future.”

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Revealed: Huge rise in protests being dealt with by police

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Revealed: Huge rise in protests being dealt with by police

Police across the UK dealt with more than 3,000 protests over three months this summer – more than three times as many as just two years ago.

There were 3,081 protests this June, July, and August across England, Wales, Scotland and Northern Ireland, figures from the National Police Chiefs’ Council have revealed.

Last summer, when riots were raging across the country following the Southport murders, police dealt with 2,942 protests. In 2023, it was 928.

The summer months this year have been dominated by widespread demonstrations, some against the ban on Palestine Action and others against housing asylum seekers in hotels.

Counter-protesters with police as people take part in a Stand Up To Racism rally in Orpington in August. Pic: PA
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Counter-protesters with police as people take part in a Stand Up To Racism rally in Orpington in August. Pic: PA

‘Increasing tension’

Gavin Stephens, chairman of the NPCC, said it was clear that there has been “more community tension and more division”, adding that “we all have a responsibility, policing included, to set the tone”.

“Anybody in a leadership position should think about how we can reduce and defuse tensions and not sow division,” Mr Stephens said.

The senior official said protests this year were a “chronic pressure” for police compared to last year’s disorder, which was acute.

“This is not talking about the volume of protest, and this is not a commentary from policing on people’s right to protest peacefully,” he said.

“We absolutely support that in a democracy, but we do know that there is a climate of increasing tension and polarity in what we’re seeing.”

He is convinced communities will be able to reunite and “reset”, and said claims that the UK is on the verge of civil disobedience are “exaggerated”.

Read more from Sky News:
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It comes as policing leaders are pushing for a major restructuring of forces in England and Wales, hoping to bring more powers to a national level.

They also want to overhaul how funding is calculated for each force.

A government white paper on potential changes to the service is expected to be published in the coming months.

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Thames Water rescue plan promises £20.5bn investment

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Thames Water rescue plan promises £20.5bn investment

The group of Thames Water lenders aiming to rescue the company have set out plans for £20.5bn of investment to bolster performance.

The proposals, submitted to the regulator for consideration, include commitments to spending £9.4bn on sewage and water assets over the next five years, up 45% on current levels, to prevent spills and leaks respectively.

Of this, £3.9bn would go towards the worst performing sewage treatment sites following a series of fines against Thames Water, and other major operators, over substandard storm overflow systems.

It said this would be achieved at the 2025-30 bill levels already in place, so no further increases would be needed, but it continued to argue that leniency over poor performance will be needed to effect the turnaround.

The creditors have named their consortium London & Valley Water.

It effectively already owns Thames Water under the terms of a financial restructuring agreed early in the summer but Ofwat is yet to give its verdict on whether the consortium can run the company, averting the prospect of it being placed in a special administration regime.

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Is Thames Water a step closer to nationalisation?

Thames is on the brink of nationalisation because of the scale of its financial troubles, with debts above £17bn.

Without a deal the consortium, which includes investment heavyweights Elliott Management and BlackRock, would be wiped out.

Ofwat, which is to be scrapped under a shake-up of oversight, is looking at the operational plan separately to its proposed capital structure.

The latter is expected to be revealed later this month.

Sky News revealed on Monday that the consortium was to offer an additional £1bn-plus sweetener in a bid to persuade Ofwat and the government to back the rescue.

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Thames Water handed record fine

Mike McTighe, the chairman designate of London & Valley Water, said: “Over the next 10 years the investment we will channel into Thames Water’s network will make it one of the biggest infrastructure projects in the country.

“Our core focus will be on improving performance for customers, maintaining the highest standards of drinking water, reducing pollution and overcoming the many other challenges Thames Water faces.

“This turnaround has the opportunity to transform essential services for 16 million customers, clean up our waterways and rebuild public trust.”

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UK hit by toxic cocktail of market shifts

The government has clearly signalled its preference that a market-based solution is secured for Thames Water, though it has lined up a restructuring firm to advise on planning in the event the proposed rescue deal fails.

A major challenge for the consortium is convincing officials that it has the experience and people behind it to meet the demands of running a water company of Thames Water’s size, serving about a quarter of the country’s population.

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