Three million people across Britain ran out of credit on their prepayment energy meter last year, the equivalent of one every 10 seconds, Citizens Advice has said.
The service said it has seen more people unable to afford to top up their energy accounts in 2022 than in the entire last 10 years combined. This has broken the charity’s predictions for the number of households it would help as the cost of living crisis took hold.
More than two million people were being disconnected at least once a month and 19% of those cut off in the past year then spent at least 24 hours without gas or electricity, leaving them unable to turn the heating on or cook a hot meal.
The consumer watchdog said it had heard from people forced on to a prepayment meter and left unable to top up even though their medication needed to be refrigerated.
A single parent with a young baby was left in the cold and dark for 48 hours after her supplier switched her to a meter.
Citizens Advice said it was particularly concerned about disabled people and those living with long-term health conditions.
Almost one in five households (18%) went on to spend two days or more without energy supply.
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The UK’s energy regulator stipulates that groups, including disabled people and those living with long-term health conditions, should not be forced onto a prepayment meter, due to the risk of disconnections.
In October, Ofgem warned suppliers that not enough was being done to identify customers in vulnerable circumstances before installing a prepayment meter.
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The following month, more than a third of prepayment meter households – including vulnerable groups – were cut off from their energy supply at least once.
A ban on prepayment installations
The charity is now calling for a total ban on forced prepayment meter installations until new protections are introduced, ensuring households can no longer be fully cut off from gas and electricity.
Based on Ofgem figures, Citizens Advice estimated that 600,000 people were forced on to a prepayment meter because they could not afford their energy bills in 2022.
The organisation predicts a further 160,000 people could be moved onto a prepayment meter by the end of winter.
Citizens Advice chief executive Dame Clare Moriarty said: “All too often the people finding it hardest to pay their bills are being forced onto a prepayment meter they can’t afford to top up. This puts them at real risk of being left in cold, damp and dark homes.
“The staggering rise in the cost of living means many simply cannot afford to heat and power their homes to safe levels.
“New protections are needed to stop people being fully cut off from gas and electricity. Until then, there must be a total ban on energy companies forcing those already at breaking point onto prepayment meters. If Ofgem doesn’t act, the Government must intervene.”
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2:32
2022 : An economic slowdown
Relying on credit to survive the crisis
Separately, data from the Money and Pensions Service (MaPS) has found more than 12 million people are now borrowing money for food or essential bills and half of them are doing so for the first time in their lives.
The poll of 2,180 UK adults suggests that 23% have relied on credit or money from family and friends to buy food in the last three months, and the same percentage have done so for electricity and gas.
It also revealed that 21% think they will need credit to get through the next three months, with 4% of them saying they definitely would.
MaPS chief executive Caroline Siarkiewicz said: “Relying on credit or the generosity of family and friends to put food on the table, heat your home and keep a roof over your head can be a constant source of stress. For millions of UK households, it’s also a daily reality.
“If you’re already struggling, or you’re worried things are heading that way, it can feel like there’s no way forward. However, the first step to solving money problems is knowing where to turn.
“You can turn to us, free, in confidence and at any time, so I’d urge you to contact us for money guidance as soon as you think you need it.”
More cases of a new strain of mpox have been detected in the UK, officials say.
Last week, the UK Health Security Agency (UKHSA) said a single case of the mpox virus variant Clade 1b had been confirmed in London.
The agency has now announced a further two cases have been detected.
The two patients are household contacts of the first and are currently under specialist care at Guy’s and St Thomas’ NHS Foundation Trust in London, it added.
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1:53
Mpox: What is the risk?
“The risk to the UK population remains low,” the UKHSA said.
“There has been extensive planning under way to ensure healthcare professionals are equipped and prepared to respond to any further confirmed cases.”
The UKHSA’s chief medical adviser, Professor Susan Hopkins, said: “Mpox is very infectious in households with close contact and so it is not unexpected to see further cases within the same household.
“The overall risk to the UK population remains low. We are working with partners to make sure all contacts of the cases are identified and contacted to reduce the risk of further spread.”
The first case detected in London last week was a person who had been on holiday in Africa.
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They developed flu-like symptoms more than 24 hours after returning to the UK and later developed a rash which worsened in the following days.
The agency said contacts of all three cases are being followed up on and would be offered testing and vaccination as needed.
What are the symptoms of mpox and how is it passed on?
Common symptoms of the disease include a skin rash or pus-filled lesions, which can last between two to four weeks. It can also cause fever, headaches, muscle aches, back pain, low energy and swollen lymph nodes.
Mpox, and the Clade 1b strain, is usually passed on by close physical contact, contact with infected animals, or sexual transmission.
The UK has a stock of mpox vaccines and last month announced more were being procured to support a routine immunisation programme.
A British couple have been found dead in Spain after being caught in the floods last week, their daughters have said.
At least 217 people have died after heavy rain in eastern Spain caused flash floods, with thousands of cars left wrecked in the streets and an unknown number still missing.
Ruth O’Loughlin and Renee Turner told Sky News their parents Don, 78, and 74-year-old Terry Turner, from Pedralba, about 20 miles (33km) west of central Valencia, went missing during the floods – only for their bodies to be found in their car days later.
An FCDO spokesperson said it is “supporting the family” and is “in contact with the local authorities”.
Speaking to Sky News, Ms O’Loughlin said she last spoke to her mother on Monday last week, and a day later saw her messages to Mr Turner were not delivering on WhatsApp.
After seeing reports of the floods, she tried to contact her father and again received no response, before her nephew rang on Thursday to say her parents were reported as missing.
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Despite social media campaigning and calls to the British Consulate, Renee Turner said it was Saturday when they found out Mr and Mrs Turner had died.
“My sister and I both got a phone call to say that they’d been found in their car, and unfortunately they had died,” she said.
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Ms O’Loughlin added: “We’d got told they’d nipped out for gas, as they do.
“Obviously, they weren’t aware of how bad the area was, and their friend said they were aware [the couple went out] as they used to talk all the time.
“And then they didn’t come home.”
Renee Turner insisted both Mr and Mrs Turner would have “without a doubt” heeded flood warnings, but told Sky News “there was no alert”.
“My parents would not have been out,” she added. “We are so angry at the slackness of the Spanish authorities in that respect.
“Not just our mum and dad [have died], there’s hundreds of people, hundreds, and they have to be held accountable for that.”
In their hometown of Burntwood, Staffordshire, Ms O’Loughlin said “everybody knows my mum and dad”. As kids, she recalled how people would come over when Ruth was baking.
She added that Mr Turner “was the clown – everyone loved Dad… he made our childhood absolutely wonderful,” before saying that when they moved to Spain, “everyone knew them there”.
Terry volunteered at a local dog rescue centre and adopted two kittens, Ms O’Loughlin said, which are currently being looked after by the couple’s friends in the area.
“We sort of knew [they were dead] because we knew that our mum would have done anything to get back to those pets,” Ms O’Loughlin added.
Both Renee Turner and Ms O’Loughlin had wanted to move their parents back to England, and the couple had been expected to return home permanently soon.
“We had plans,” Ms O’Loughlin said. “Mum was desperate to come back. She’s a shopper, she missed Morrisons.
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“We were looking at maybe getting a bigger house and moving mum and dad in with us. We could keep our eye on them, we could make sure they were okay.
“The thought of that: My mum said to me that ‘that’s more than I could ever wish for’.”
Foreign Secretary David Lammy expressed the UK’s condolences on X, saying: “The UK government expresses its heartfelt condolences to those affected by the tragic floods across Spain – our thoughts are with those that have lost their lives, their families and all those affected. I have offered the UK’s full support to my friend @jmalbares.”
Meanwhile, the local government in Catalonia warned of “continuous and torrential” rain in two regions today, saying people should avoid travel and stay away from streams and ravines.
Authorities told those nearby the “extreme danger” warning issued for the Barcelona region: “Do not travel unless strictly necessary.”
Authorities have also suspended train services in northeast Catalonia on request from civil protection officials.
Ms Phillipson also announced a rise in maximum maintenance loans so they will now increase in line with inflation, giving an increase of £414 a year to help students with living costs.
The education secretary tried to ward off any panic from students as she said: “I want to reassure students already at university when you start repaying your loan, you will not see higher monthly repayments as a result of these changes to fee and maintenance loans.
“That’s because student loans are not like consumer loans, monthly repayments depend on earnings, not simply the amount borrowed or interest rates – and the end of any long term, any outstanding loan balance, including interest built up, will be written off.”
She said the decision had not been easy but added: “It is no use keeping tuition fees down for future students if the universities are not there for them to attend, nor if students can’t afford to support themselves while they study.”
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Sir Keir Starmer had pledged to abolish tuition fees when he stood to be Labour leader in 2020.
However, the prime minister rowed back on that promise early last year, saying it was no longer affordable because of the “different financial situation” the country was in, and he was choosing to prioritise the NHS.
He said Labour would set out a “fairer solution” for students if they won the election – which they did with a landslide in July.
The change comes as universities have been dealing with a funding crisis, largely driven by a huge drop in overseas students.
Rules brought in by Rishi Sunak’s government made it harder for international students, who pay higher fees than British ones, to bring their families with them to the UK.
Universities have been pleading for more investment, but Ms Phillipson said recently institutes should seek to manage their own budgets before hoping for a bailout from the taxpayer.
When she was in opposition, she also touted the idea of reducing the monthly repayments “for every single graduate” by changing how the loan is paid back.
Writing in The Times in June 2023, she said: “Reworking the present system gives scope for a month-on-month tax cut for graduates, putting money back in people’s pockets when they most need it.”
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However, the idea did not make it into Labour’s 2024 manifesto, which only says that “the current higher education funding settlement does not work for the taxpayer, universities, staff, or students”.
It adds: “Labour will act to create a secure future for higher education and the opportunities it creates across the UK.”
Independent MP Zarah Sultana, who lost the Labour whip after rebelling over the two-child benefit cap, called the latest development “wrong”.
“It’s time to abolish tuition fees and cancel student debt because education is a public good, not a commodity,” she posted on X.
‘Maintenance loans bigger issue’
Money saving expert Martin Lewis earlier explained how higher fees will not necessarily lead to students facing higher yearly repayments, as that “solely depends on what you earn not on what you borrow”.
In a thread on X, he said a more damaging policy was the Tories’ decision last year to drop the salary threshold at which repayments must be made – from £27,000 to £25,000 – and increase the time to clear the loan before it is written off, from 30 to 40 years.
He said: “Increasing tuition fees will only see those who clear the loan in full over the 40yrs pay more. That is generally mid-high to higher earning university leavers only, so the cost of increasing them will generally be born by the more affluent.”
University fees of £1,000 per year were first introduced by the Labour government in 1998, going up to £3,000 in 2006.
The coalition government then tripled the amount to £9,000 in 2012, sparking a huge backlash, particularly against the Lib Dems who had vowed to scrap fees in the 2010 general election campaign.
Since then, there have been further changes to student finance such as the abolition of maintenance grants and NHS bursaries, moving student support increasingly away from non-repayable grants and towards loans.