Amazon on Wednesday commenced the latest wave of job cuts in its corporate workforce in what’s poised to be the largest round of layoffs in the company’s history.
Employees were notified of the cuts in emails sent by Doug Herrington, the company’s worldwide retail chief, and human resources head Beth Galetti, CNBC confirmed. Amazon said earlier this month that it will cut more than 18,000 jobs.
Amazon’s human resources and stores divisions are likely to be among the organizations most severely impacted by the job cuts. The company expects to notify all affected employees in the U.S., Canada and Costa Rica by the end of the day, Galetti and Herrington said in their memos.
Employees in other regions may be informed later. In China, for example, the company will notify staffers after the Lunar New Year.
The layoffs come after a period of rapid head count growth at Amazon during the Covid-19 pandemic. In November, CEO Andy Jassy said the company would begin eliminating roles, primarily in its devices and recruiting organizations.
Jassy is also undergoing a broad review of Amazon’s expenses as the company reckons with an economic downturn and slowing growth in its core retail business. Amazon froze hiring in its corporate workforce, axed some experimental projects and slowed warehouse expansion.
WW Stores Team,
I want to send a note that today we will be notifying employees impacted by our decision to reduce our Amazon WW stores corporate headcount. Notification emails will be sent out to impacted employees shortly, and we expect all notifications in the U.S., Canada and Costa Rica to be completed by end of the day today. In other regions, we are following legal processes, which may include time for a consultation with employee representative bodies starting as soon as today and possibly resulting in longer timelines to communicate with impacted employees. And in China, we will notify employees after the Chinese New Year.
While it will be painful to say goodbye to many of our talented colleagues, it is an important part of a wider effort to lower our cost to serve so we can continue investing in the wide selection, low prices, and fast shipping that our customers love. During Covid, our first priority was scaling to meet the needs of our customers while ensuring the safety of our employees. I’m incredibly proud of this team’s work during this period. Although other companies might have balked at the short-term economics, we prioritized investing for customers and employees during these unprecedented times.
The exit out of Covid this past year was challenging, with labor shortages, supply chain difficulties, inflation, and productivity overhang from growing our fulfillment and transportation networks so substantially during the pandemic, all of which increased our cost to serve. As we head into 2023, we remain in uncertain economic times. Therefore, we’ve determined that we need to take further steps to improve our cost structure so we can keep investing in the customer experience that attracts customers to Amazon and grows our business.
Our plan to improve our cost structure will unfortunately include role reductions. It is painful and rare for us to take this step, and I know how difficult this is on the individuals impacted and their loved ones. Our goal is to make sure every impacted employee is assisted in this transition, so for example, in the U.S., we are providing packages that include a 60-day non-working transitional period with full pay and benefits, plus an additional several weeks of severance depending on the length of time with the company, a separation payment, transitional benefits, and external job placement support. I would like to personally thank each and everyone of you affected by the plan changes for your contributions to our customers and your broader team.
Role reductions are one of several steps we are taking to lower our cost to serve. We are also increasing local in-stock of the most popular times, making it easier for customers to consolidate shipments for multiple items, and increasing the ways customers can buy the low-priced everyday essentials they need to keep their households running, all with the aim of reducing our network and delivery costs. And by improving our cost structure, we are also able to continue investing meaningfully in big growth areas such as grocery, Amazon Business, Buy with Prime, and healthcare.
To those who are staying, I know this is a difficult time for you, as well, and it’s important we support one another. We are saying goodbye to people we’ve worked closely with, and there is plenty of hard work ahead as your innovate on behalf of customers. Although I would prefer not to eliminate even a single role, we are making these changes now to keep investing in improving the customer experience, which will strengthen our business for the long term.
As I’ve shared with many of you, I have never been more optimistic about the opportunity in front of us. For over 25 years, we’ve innovated on behalf of customers, and in so many ways, we are just getting started. Lowering our cost to serve will be a core priority for us in the years ahead to fund even more innovation. It’s not just about doing more with less, but rethinking how we serve our customers, how we organize internally, and what new areas of innovation we invest in. Every team has a role to play in finding ways to reduce costs while improving selection, pricing, and delivery speeds. I am confident that Amazonians will bring their ownership, innovation, and bias for action to this challenge, unlocking even more value for customers.
Doug
All,
Today we took the difficult step of reducing roles across Amazon. While several teams are impacted, the majority of role eliminations are in our WW Amazon Stores business and our People Experience & Technology (PXT) organization.
Conversations with impacted employees took place around the world today, and this morning, Pacific Time, notification messages were sent to all impacted employees in the U.S., Canada, and Costa Rica. We are providing impacted employees with a number of resources, and PXT leaders will host country-specific information sessions for the U.S. and Canada today while leaders are setting up meetings with each affected team member. In other regions, we are following local processes, which may include time for consultation with employee representative bodies and possibly result in longer timelines to communicate with impacted employees. In China, we will notify employees after the Chinese New Year.
Our priority in the coming days is supporting those who are affected. To help with the transition, we are providing packages that include a separation payment, transitional benefits as applicable by country, and external job placement support.
Please continue to show the support and care that I so often witness here at Amazon. This is a very difficult time, so we encourage you to reach out to My HR with questions and remember that our Employee Assistance Program (EAP) is available 24/7 for free and confidential help.
Mark Zuckerberg, chief executive officer of Meta Platforms Inc., during the Meta Connect event in Menlo Park, California, US, on Wednesday, Sept. 17, 2025.
David Paul Morris | Bloomberg | Getty Images
Meta CEO Mark Zuckerberg is sounding a familiar tune when it comes to artificial intelligence: better to invest too much than too little.
On his company’s third-quarter earnings call on Wednesday, Zuckerberg addressed Meta’s hefty spending this year, most notably its $14.3 billion investment in Scale AI as part of a plan to overhaul the AI unit, now known as Superintelligence Labs.
Some skeptics worry that the spending from Meta and its competitors in AI, namely OpenAI, is fueling a bubble.
For Meta’s newly formed group to have enough computing power to pursue cutting-edge AI models, the company has been building out massive data centers and signing cloud-computing deals with companies like Oracle, Google and CoreWeave.
Zuckerberg said the company is seeing a “pattern” and that it looks like Meta will need even more power than what was originally estimated. Over time, he said, those growing AI investments will eventually pay off in a big way.
“Being able to make a significantly larger investment here is very likely to be a profitable thing over, over some period,” Zuckerberg said on the call.
If Meta overspends on AI-related computing resources, Zuckerberg said, the company can repurpose the capacity and improve its core recommendation systems “in our family of apps and ads in a profitable way.”
Along with its rivals, Meta boosted its expectations for capital expenditures.
Capex this year will now be between $70 billion and $72 billion, compared to prior guidance of $66 billion to $72 billion, the company said.
Meanwhile, Alphabet on Wednesday increased its range for capital expenditures to $91 billion to $93 billion, up from a previous target of $75 billion to $85 billion. And on Microsoft’searnings call after the bell, the software company said it now expects capex growth to accelerate in 2026 after previously projecting slowing expansion.
Alphabet was the only one of the three to see its stock pop, as the shares jumped 6% in extended trading. Meta shares fell about 8%, and Microsoft dipped more than 3%.
Zuckerberg floated the idea that if Meta ends up with excess computing power, it could offer some to third parties. But he said that isn’t yet an issue.
“Obviously, if you got to a point where you overbuilt, you could have that as an option,” Zuckerberg said.
In the “very worst case,” Zuckerberg said, Meta ends up with several years worth of excess data center capacity. That would result in a “loss and depreciation” of certain assets, but the company would “grow into that and use it over time,” he said.
As it stands today, Meta’s advertising business continues to grow at a healthy pace thanks in part to its AI investments.
“We’re seeing the returns in the core business that’s giving us a lot of confidence that we should be investing a lot more, and we want to make sure that we’re not under investing,” Zuckerberg said.
Revenue in the third quarter rose 26% from a year earlier to $51.24 billion, topping analyst estimates of $49.41 billion and representing the company’s fastest growth rate since the first quarter of 2024.
Sundar Pichai, chief executive officer of Alphabet Inc., during the Bloomberg Tech conference in San Francisco, California, US, on Wednesday, June 4, 2025.
David Paul Morris | Bloomberg | Getty Images
Google parent Alphabet is planning a “significant increase” in spend next year as it continues to invest in AI infrastructure to meet the demand of its customer backlog, executives said Wednesday.
The company reported its first $100 billion revenue quarter on Wednesday, beating Wall Street’s expectations for Alphabet’s third quarter. Executives then said that the company plans to grow its capital spend for this year.
“With the growth across our business and demand from Cloud customers, we now expect 2025 capital expenditures to be in a range of $91 billion to $93 billion,” the company said in its earnings report.
It marks the second time the company increased its capital expenditure this year. In July, the company increased its expectation from $75 billion to $85 billion, most of which goes toward investments in projects like new data centers.
There’ll be even more spend in 2026, executives said Wednesday.
“Looking out to 2026, we expect a significant increase in CapEx and will provide more detail on our fourth quarter earnings call,” said Anat Ashkenazi, Alphabet’s finance chief.
The latest increases come as companies across the industry race to build more infrastructure to keep up with billions in customer demand for the compute necessary to power AI services. Also on Wednesday, Metaraised the low end of its guidance for 2025 capital expenditures by $4 billion, saying it expects that figure to come in between $70 billion and $72 billion. That figure was previously $66 billion to $72 billion.
Google executives explained that they’re racing to meet demand for cloud services, which saw a 46% quarter-over-quarter growth to the backlog in the third quarter.
“We continue to drive strong growth in new businesses,” CEO Sundar Pichai said. “Google Cloud accelerated, ending the quarter with $155 billion in backlog.”
The company reported 32% cloud revenue growth from the year prior and is keeping pace with its megacap competitors. Pichai and Ashkenazi said the company has received more $1 billion deals in the last nine months than it had in the past two years combined.
In August, Google won a $10 billion cloud contract from Meta spanning six years. Anthropic last week announced a deal that gives the artificial intelligence company access to up to 1 million of Google’s custom-designed Tensor Processing Units, or TPUs. The deal is worth tens of billions of dollars.
The spend on infrastructure is also helping the company improve its own AI products, executives said on the call.
Google’s flagship AI app Gemini now has more than 650 million monthly active users. That’s up from the 450 million active users Pichai reported the previous quarter.
Search also improved thanks to AI advancements, executives said. Google’s search business generated $56.56 billion in revenue — up 15% from the prior year, tempering fears that the competitive AI landscape may be cannibalizing the company’s core search and ads business.
AI Mode, Google’s AI product that lays within its search engine, has 75 million daily active users in the U.S., and those search queries doubled over the third quarter, executives said. They also reiterated that the company is testing ads in that AI Mode product.
ServiceNow CEO Bill McDermott pushed back against the idea that artificial intelligence technology will make enterprise software redundant in a Wednesday interview with CNBC’s Jim Cramer.
“We realize the world needs access to the great hyperscalers, and so we integrated with all three of them. So that’s a cooperative,” McDermott said. “The world’s going to benefit from the large language model providers, but they don’t do what we do.”
As AI continues to develop, some on Wall Street are worried that companies will be able to rely solely on automated models — making many enterprise software companies’ products obsolete.
ServiceNow makes software for companies including the National Hockey League, FedEx, Ulta Beauty and AstraZeneca.
McDermott detailed some of the functions of ServiceNow’s platform, including management of assets, operations and security.
ServiceNow’s software is needed to perform complex functions — such as regulatory environment processes for financial services firms with decades-old legacy technology — McDermott suggested. He brushed off specific concerns that systems of record, which store data and information, might be “eaten by AI.”
He indicated that agentic AI isn’t up to the task of entering the “already complex environment.”
“Those agents are being sold into silos, and that’s the very reason why AI won’t work,” McDermott said. “AI is a cross-functional sport.”
McDermott also explained why ServiceNow proposed a five-for-one stock split on Wednesday during earnings.
“I feel strongly that we’re right now ready for more than just institutional investors,” he said. “We know the consumer investor wants in, and I don’t want you to have to buy fractional shares and go through all that.”
ServiceNow topped expectations when it reported after close, and shares jumped more than 4% in extended trading.