Read the memos Amazon execs sent to employees about job cuts

Published

2 years ago

January 19, 2023

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Amazon on Wednesday commenced the latest wave of job cuts in its corporate workforce in what’s poised to be the largest round of layoffs in the company’s history.

Employees were notified of the cuts in emails sent by Doug Herrington, the company’s worldwide retail chief, and human resources head Beth Galetti, CNBC confirmed. Amazon said earlier this month that it will cut more than 18,000 jobs.

Amazon’s human resources and stores divisions are likely to be among the organizations most severely impacted by the job cuts. The company expects to notify all affected employees in the U.S., Canada and Costa Rica by the end of the day, Galetti and Herrington said in their memos.

Employees in other regions may be informed later. In China, for example, the company will notify staffers after the Lunar New Year.

The layoffs come after a period of rapid head count growth at Amazon during the Covid-19 pandemic. In November, CEO Andy Jassy said the company would begin eliminating roles, primarily in its devices and recruiting organizations.

Jassy is also undergoing a broad review of Amazon’s expenses as the company reckons with an economic downturn and slowing growth in its core retail business. Amazon froze hiring in its corporate workforce, axed some experimental projects and slowed warehouse expansion.

WW Stores Team,

I want to send a note that today we will be notifying employees impacted by our decision to reduce our Amazon WW stores corporate headcount. Notification emails will be sent out to impacted employees shortly, and we expect all notifications in the U.S., Canada and Costa Rica to be completed by end of the day today. In other regions, we are following legal processes, which may include time for a consultation with employee representative bodies starting as soon as today and possibly resulting in longer timelines to communicate with impacted employees. And in China, we will notify employees after the Chinese New Year.

While it will be painful to say goodbye to many of our talented colleagues, it is an important part of a wider effort to lower our cost to serve so we can continue investing in the wide selection, low prices, and fast shipping that our customers love. During Covid, our first priority was scaling to meet the needs of our customers while ensuring the safety of our employees. I’m incredibly proud of this team’s work during this period. Although other companies might have balked at the short-term economics, we prioritized investing for customers and employees during these unprecedented times.

The exit out of Covid this past year was challenging, with labor shortages, supply chain difficulties, inflation, and productivity overhang from growing our fulfillment and transportation networks so substantially during the pandemic, all of which increased our cost to serve. As we head into 2023, we remain in uncertain economic times. Therefore, we’ve determined that we need to take further steps to improve our cost structure so we can keep investing in the customer experience that attracts customers to Amazon and grows our business.

Our plan to improve our cost structure will unfortunately include role reductions. It is painful and rare for us to take this step, and I know how difficult this is on the individuals impacted and their loved ones. Our goal is to make sure every impacted employee is assisted in this transition, so for example, in the U.S., we are providing packages that include a 60-day non-working transitional period with full pay and benefits, plus an additional several weeks of severance depending on the length of time with the company, a separation payment, transitional benefits, and external job placement support. I would like to personally thank each and everyone of you affected by the plan changes for your contributions to our customers and your broader team.

Role reductions are one of several steps we are taking to lower our cost to serve. We are also increasing local in-stock of the most popular times, making it easier for customers to consolidate shipments for multiple items, and increasing the ways customers can buy the low-priced everyday essentials they need to keep their households running, all with the aim of reducing our network and delivery costs. And by improving our cost structure, we are also able to continue investing meaningfully in big growth areas such as grocery, Amazon Business, Buy with Prime, and healthcare.

To those who are staying, I know this is a difficult time for you, as well, and it’s important we support one another. We are saying goodbye to people we’ve worked closely with, and there is plenty of hard work ahead as your innovate on behalf of customers. Although I would prefer not to eliminate even a single role, we are making these changes now to keep investing in improving the customer experience, which will strengthen our business for the long term.

As I’ve shared with many of you, I have never been more optimistic about the opportunity in front of us. For over 25 years, we’ve innovated on behalf of customers, and in so many ways, we are just getting started. Lowering our cost to serve will be a core priority for us in the years ahead to fund even more innovation. It’s not just about doing more with less, but rethinking how we serve our customers, how we organize internally, and what new areas of innovation we invest in. Every team has a role to play in finding ways to reduce costs while improving selection, pricing, and delivery speeds. I am confident that Amazonians will bring their ownership, innovation, and bias for action to this challenge, unlocking even more value for customers.

Doug

All,

Today we took the difficult step of reducing roles across Amazon. While several teams are impacted, the majority of role eliminations are in our WW Amazon Stores business and our People Experience & Technology (PXT) organization.

Conversations with impacted employees took place around the world today, and this morning, Pacific Time, notification messages were sent to all impacted employees in the U.S., Canada, and Costa Rica. We are providing impacted employees with a number of resources, and PXT leaders will host country-specific information sessions for the U.S. and Canada today while leaders are setting up meetings with each affected team member. In other regions, we are following local processes, which may include time for consultation with employee representative bodies and possibly result in longer timelines to communicate with impacted employees. In China, we will notify employees after the Chinese New Year.

Our priority in the coming days is supporting those who are affected. To help with the transition, we are providing packages that include a separation payment, transitional benefits as applicable by country, and external job placement support.

Please continue to show the support and care that I so often witness here at Amazon. This is a very difficult time, so we encourage you to reach out to My HR with questions and remember that our Employee Assistance Program (EAP) is available 24/7 for free and confidential help.

Beth

Technology

Fortnite approved by Apple, returns to U.S. App Store 5 years after removal

Published

3 hours ago

May 20, 2025

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Fortnite approved by Apple, returns to U.S. App Store 5 years after removal

Thomas Fuller | SOPA Images | Lightrocket | Getty Images

Apple approved the Epic Games title Fortnite on Tuesday, returning the first-person shooter game to the App Store in the U.S., five years after its removal.

Fortnite was kicked off the App Store in 2020 after Epic updated its game over the web to take payments directly, instead of through Apple’s in-app payment mechanism, which takes fees up to 30%. The move angered Apple and kicked off a years-long legal battle.

Last month, Epic scored a victory in court, when a judge ruled that Apple wasn’t allowed to charge a commission when apps link out for payment, or dictate whether the links look like buttons. Epic said last week that it had submitted Fortnite to the U.S. App Store. To return, Fortnite had to pass App Review, Apple’s process in which new apps or updates are reviewed by Apple employees to ensure they work and adhere to the company’s guidelines.

Apple had dragged out its approval process for the app since May 9, when Epic submitted it to Apple. Last week, Epic filed a legal challenge, and on Monday, a judge said that Apple had to explain why Fortnite hadn’t been approved yet or come to a resolution with Epic over the game’s status.

Apple is appealing the latest court order, and looking to get a pause enabling it to roll back changes the company has already made to the App Store in response. An Apple representative didn’t immediately return a request for comment.

Last month’s ruling led major app makers such as Amazon and Spotify to change their apps to accommodate links to buy content. For example, users can now buy Kindle books inside the Kindle app on an iPhone.

Amazon and Spotify were able to update existing apps that had already been approved with changes enabled by last month’s order. After Epic sued Apple, the iPhone maker revoked Epic’s developer account in addition to booting Fortnite.

Epic was able to get a European developer account and now offers Fortnite in Europe through a third-party app store under the Digital Markets Act, which went into effect last year. IPhone users can also play Fortnite through cloud gaming services. But even in Europe, Apple tried to terminate Epic’s account before backing off, Epic said.

The fees that Apple takes from the App Store are an increasingly important part of Apple’s business. They’re reported in Apple’s Services business, which also includes advertising, AppleCare warranties, payments, and subscription offerings such as Apple TV+. Apple reported nearly $27 billion in services revenue during the March quarter.

WATCH: Interview with Epic Games CEO

Epic Games CEO: Apple can either determine its own destiny or 'face the onslaught' of litigation

Technology

Waymo says it reached 10 million robotaxi trips, doubling in five months

Published

5 hours ago

May 20, 2025

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Waymo says it reached 10 million robotaxi trips, doubling in five months

A Waymo self-driving car, seen with a driver, stops at a red light outside the U.S. Capitol in Washington, D.C., on Friday, March 31, 2025.

Bill Clark | CQ-Roll Call, Inc. | Getty Images

Waymo co-CEO Tekedra Mawakana told CNBC on Tuesday that the Alphabet-owned ride-hailing company has reached 10 million trips, doubling in the past five months.

“These are all paid trips, and they represent people who are really integrating Waymo Driver into their everyday lives,” said Mawakana, speaking at the Google I/O developer conference. The 10 million figure includes rides in Austin, Los Angeles, San Francisco and the Phoenix area.

Waymo is delivering more than 250,000 paid robotaxi rides a week, Alphabet said in its April earnings report. On Monday, Waymo said it had won approval to expand its autonomous ride-hailing service to more parts of the San Francisco Bay Area, including San Jose.

The robotaxi company is part of Alphabet’s “Other Bets” unit. Revenue in the overall category fell 9% in the first quarter from a year earlier to $450 million, and operating loss grew from to $1.23 billion from $1.02 billion a year ago.

While those figures include a number of businesses, Mawakana confirmed that Waymo is not yet profitable but that the company is “super focused on building a sustainable business.”

“We’re proving out that it can be a profitable business,” she said. “There’s a path to profitability.”

Waymo faces potential competition from Tesla, which has promised to launch its robotaxi service in Austin next month. Tesla CEO Elon Musk told CNBC on Tuesday that the plan was still on track, and that the company will start with about 10 vehicles and rapidly expand to thousands if the debut goes well with no incidents.

Musk said Tesla aims to bring its robotaxis to Los Angeles and San Francisco following the planned Austin launch. He has previously claimed Tesla’s “generalized” approach to robotaxis is more ambitious than Waymo’s. Tesla primarily relies on camera-based systems and computer vision instead of using sophisticated sensors including lidar and radar in its vehicles.

Mawakana said that Waymo has taken what it views as the “safest path.”

“There’s probably a lot of ways it can be done, but we’re the only ones that have done it,” she said. “We’ve been doing it 24 hours a day for almost five years. And so to us, it’s really important to focus on safety, not focus on safety and then cost — not cost and then safety.”

WATCH: Waymo co-CEO announces 10 million autonomous trips milestone

Technology

Xreal debuts first glasses to run Google’s Android XR operating system to take on Meta and Apple

Published

5 hours ago

May 20, 2025

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Xreal said its Project Aura glasses will run Google Android XR.

Xreal

Xreal on Tuesday announced a set of so-called “extended reality” glasses that run Google’s Android XR software, as the companies look to take on Meta and Apple in a new arena.

The launch marks an early step from Alphabet‘s Google to become a major operating system for future virtual and augmented reality smart glasses and headsets, much like Android has turned into a default option for most smartphones.

Xreal, a Chinese company backed by Alibaba, calls its glasses Project Aura and describes them as a lightweight extended reality — or XR — product. XR is a broad term encompassing technologies that merge real and virtual worlds.

Android XR, Google’s operating system for these products, was launched last year and is infused with its AI assistant Gemini.

Samsung’s Project Moohan, a type of headset that looks to rival Apple’s $3,500 Vision Pro, was the first device announced that runs Android XR. Samsung plans to launch the hardware this year.

Xreal’s Project Aura is the second device announced that will operate on Android XR, and it is the first such device in the glasses format.

Few details have been released about the tech, which was announced at the Google I/O conference. Xreal said the glasses will have Qualcomm‘s Snapdragon XR chips, which are specially designed for these pieces of hardware.

Xreal also said the glasses will be “tethered,” meaning they will connect to another device to run. The company has not yet provided details on what the glasses will need to be linked to.

The startup has released previous products that have run its in-house operating system, featured its own chips and connected to its own second device. But Project Aura will now rely more heavily on Google’s software and on Qualcomm semiconductors.

The timeline and price of Project Aura were not immediately disclosed. Xreal will likely release a headset for developers to start experimenting and building apps first, then a consumer product at a later date.

For Google, the more devices that run Android XR, the more appealing it will be for developers to build apps for the operating system. A large part of any operating system’s success is the quality of apps available for users.

For Xreal, being an early partner with Google and working with Qualcomm will give it access to the latest technology in the XR space, as well as to marketing for its products.

The launch of Project Aura also marks a step up competition with Meta and its continued efforts with the Meta Ray-Ban product and the likes of Snap, which unveiled a new set of its Spectacles last year.

Glasses also offer an alternative to bulky headsets. Tech giants including Apple and Meta see extended reality as a potential new paradigm in computing.