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One thing the energy industry agrees on in theory – if not, it turns out, in practice – is that forcing prepayment meters on vulnerable customers is unacceptable. 

The widespread revulsion at British Gas debt collectors forcing entry to the homes of families is deserved and universal.

Less clear-cut is what to do about the underlying cause.

The industry calls it the “affordability crisis” but those facing the reality know it simply as poverty.

Forced installation of prepayment meters (PPMs) is a miserable practice that, until the energy crisis, existed at the margins, affecting only the poorest or most reluctant of bill payers.

The explosion in energy prices has pushed it closer to the mainstream.

PPMs are supposed to be a last-resort in response to a challenge that has always faced utility providers; what to do about those households who cannot or will not pay their bills, and who continue to run up unsustainable debt?

Forty years ago, when gas and electricity meters were commonplace and tampering was a criminal, occasionally fatal, offence, affordability was self-regulating. If you did not have 50p to feed the meter the lights stayed off.

In the age of near universal connection the responsibility for balancing ability and willingness to pay, and the right to essential utilities, lies with the energy companies themselves.

It’s an issue the regulator Ofgem has grappled with since its inception.

An ongoing issue for Ofgem

In 2009 it asked suppliers not to disconnect pensioners or any home with under-18s in the coldest months between October and March, and to reconnect anyone inadvertently cut off within 24 hours.

In the last decade PPMs have been the mechanism for managing debt. They are supposed to prevent customers from going deeper into arrears by requiring them to pay upfront with payment cards or emergency credit from suppliers.

In practice they are a digital version of the old coin meters. Those who cannot pay end up self-disconnecting.

Read more:
British Gas prepayment allegations – what you need to know
How do prepayment meters work and what are the rules?

Ofgem’s licence conditions have banned forced installation for vulnerable customers since 2018, and “suppliers must not disconnect certain vulnerable customers during the winter, or disconnect anybody whose debt the supplier has not taken all reasonable steps to recover first by using a PPM”.

That was plainly not the case in the British Gas examples highlighted by The Times, but it should be said even Ofgem believes PPMs have a place.

Support for prepay meters

Its chief executive Jonathan Brearley told MPs this week they were a reasonable recourse for customers who can pay but will not.

Underlying that is the reasonable assumption that suppliers should get paid, and that they have a responsibility to ensure customers do not run up unsustainable debts.

The practical challenge of the current crisis is straining those principles.

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The boss of British Gas’ owner, Centrica, has said

The energy industry and charities estimate up to 40% of households are spending more than 10% of their income on energy.

Ofgem’s own figures show close to one million people are in arrears on electricity payments and nearly 800,000 for gas, with no agreed plan to manage debt reduction.

The least well-off customers are routinely offered payment plans or emergency credit, around half of which is never repaid.

Retail suppliers privately say they cannot afford to offer such support on the scale that may currently be required.

Industry sources say the collective debt book is thought to run to around £2.5bn – around £2bn of which is considered bad debt.

The week that Shell announced profits of more than £32bn is a tough one in which to plead poverty, but the retail industry is separate from energy production, with regulated prices that have seen almost 30 companies forced out of business in the last 18 months.

A watershed moment for those in the market to reconsider?

That’s why, with wholesale prices falling, suppliers are calling on government to cancel a scheduled reduction in energy support that will increase prices, and distress to the poorest households, from April.

There’s little question that for those on the receiving end, forced installation of a PPM is a dehumanising bureaucratic device.

It’s possible too that anyone who runs up unsustainable debts heating their home satisfies a definition of vulnerability.

The industry-wide pause on using court warrants gives everyone with a stake in the market a chance to reconsider and may prove a watershed but there are no easy options or solutions.

Ofgem has recently argued for a subsidised social tariff, offering cheaper rates to defined vulnerable groups. The review of PPMs may also ask if it is ever okay to allow someone to be cut off.

Water companies cannot turn off the taps, but if the same applied to energy, how can commercial supply be sustainable in a medium term of elevated energy costs?

A meaningful review will have to examine the court process, which since the cost of living crisis has seen magistrates asked to approve hundred of warrants at a time and take suppliers at their word that due diligence has been done.

Unless government legislates to remove suppliers right to access customers homes the court process will be central to reform.

Centrica chief executive Chris O’Shea said this week that the plight of his energy customers was symptomatic of a wider affordability crisis for basic essentials, including housing.

As the man ultimately responsible for British Gas’s actions he may not be the most sympathetic witness, and the answer can never be to drill the locks of the disabled, but he had a point.

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Steel giant ArcelorMittal warns Gove over Kent planning verdict

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Steel giant ArcelorMittal warns Gove over Kent planning verdict

The world’s second-largest steel company has warned the government that a planning verdict due this week could lead to a key division quitting the UK.

Sky News has seen a letter sent by ArcelorMittal to Michael Gove, the levelling-up secretary, in which it says that a decision to allow the closure and redevelopment of part of Chatham Docks would have “seismic adverse consequences… [for] the British economy and multiple strategic industries”.

In the letter from Matthew Brooks, who runs ArcelorMittal’s construction solutions arm in the UK, the company urges Mr Gove to issue an urgent order to allow fuller government scrutiny of the redevelopment proposals ahead of Wednesday’s decision by Medway Council.

“This is highly time-sensitive – calling in the application after next Wednesday will not be possible,” Mr Brooks wrote.

He warned that if the proposals were approved, ArcelorMittal would “regrettably be left with no alternative but to leave Chatham Docks and, more than likely, cease operations in Britain, given the lack of suitable alternative sites”.

“This, too, would likely be the case for the majority of businesses at the Docks,” Mr Brooks wrote.

“This would have a significant impact on Britain’s manufacturing and construction industries, delay countless critical national infrastructure projects, come at a significant cost to the economy, and leave Britain vulnerable and exposed to the volatility of international supply chain shocks.”

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The application, submitted by Peel Waters, part of the industrial conglomerate Peel Group, would see the site used to build housing and commercial facilities in place of part of the docks.

It has already been recommended for approval by local planning officers, according to reports last week.

ArcelorMittal uses the site in Kent to transport materials produced by its construction materials arm.

If the application was approved, it warned, it would “spell the end of Chatham Docks and have a significant impact on the UK reinforcement industry, leading to serious, potentially irreversible long-term harm, with immediate consequences for the resilience and carbon intensity of the sector”.

ArcelorMittal, which has operations in more than 60 countries, is an integrated steel and mining company, serving the automotive, construction, household appliances and packaging industries.

The company, which is based in Luxembourg, is chaired by Lakshmi Mittal, the Indian businessman.

It is a significant supplier of steels in Britain, and has been involved in construction projects such as Wembley Stadium, Crossrail and the O2 arena in southeast London.

“Our concern is that Peel’s application to redevelop Chatham Docks is not only wrong for Britain but has proceeded with little scrutiny and a lack of public awareness,” Mr Gove was told in the letter.

“Many key stakeholders are therefore unaware of the consequences if it were to proceed.

“As the largest operator in the Docks, we of course believe that the application should be rejected.

“However, our sole request today is for an Article 31 holding direction so you can secure the time to assess whether to call in this application for consideration at the national level.”

According to ArcelorMittal, Chatham Docks – which it described as “a 400-year-old thriving commercial port with a proud naval heritage” – employs nearly 800 people and generates economic value equivalent to £112,000 per worker, which it argued was “considerably higher than the Medway average of £63,900”.

“This is in direct contrast to proposals put forward by Peel, whose economic proposition is unclear,” Mr Brooks wrote.

He added that the redevelopment plan would spell the end for £20m of new investment with the potential to create nearly 2,000 jobs.

“However, none of this can be realised while there is uncertainty about the future of our lease on Chatham Docks,” Mr Brooks warned, adding that £5m of investment had “already been delayed by Peel’s application”.

Peel Waters could not be reached for comment on Sunday.

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Ministers apply finishing touches to ‘Tell Sid’-style NatWest offer

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Ministers apply finishing touches to ‘Tell Sid’-style NatWest offer

Ordinary investors will be awarded ‘bonus’ shares in NatWest Group if they hold onto stock they acquire in the taxpayer-backed bank, under a plan expected to be finalised by ministers later this month.

Sky News has learnt key details of the options being explored by the Treasury for a multibillion pound retail offer of NatWest shares, including a likely £10,000 cap on applications from members of the public.

Jeremy Hunt, the chancellor, announced in last year’s autumn statement that he would explore a mass-market share sale “to create a new generation of retail investors”.

Since that point, further buybacks by the bank and stock sales by the government have reduced the taxpayer’s stake to around 28% – worth about £7bn at NatWest’s current valuation.

The retail offer will be launched alongside an institutional placing of shares in the bank which could in aggregate lead to the Treasury’s stake falling to as low as 10%, sources indicated this weekend.

If investor demand turns out to be greater than expected, the reduction could be even more substantial, they said.

That would put the government within striking distance of returning NatWest to full private ownership 16 years after the lender was rescued from the brink of collapse with £45.5bn of public money.

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This weekend, sources said that options under active consideration by Treasury officials included a minimum investment of £250, to encourage a wide participation in the retail offer.

A ceiling of £10,000 was “likely”, they said, mirroring a 2015 Treasury plan – which was subsequently abandoned – for a retail offering by the Treasury of Lloyds Banking Group shares.

The NatWest offer is also expected to award one bonus share for every ten bought by retail investors and retained for at least a year, the sources added, although they cautioned that final details such as the bonus share ratio and precise investment thresholds could still be amended by officials.

A modest discount to the bank’s prevailing share price will also be applied to encourage take-up.

People close to the decision-making process said that Mr Hunt and Rishi Sunak, the prime minister, were being kept closely informed on the plans.

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Depending upon market conditions, they said an announcement to launch the offer could come in late May or early June.

The green light will be subject to any political turbulence in the aftermath of this week’s local elections, they added.

Shares in NatWest have risen by more than 20% over the last year despite the turbulence surrounding the debanking row involving Nigel Farage, the former UKIP leader.

Dame Alison Rose, the bank’s former boss, stepped down last year after it emerged that she had spoken to a BBC journalist about the closure of Mr Farage’s accounts.

She has since been replaced by Paul Thwaite, whose transition from interim to permanent boss of NatWest was confirmed earlier this year.

NatWest also has a new chairman, Rick Haythornthwaite, who replaced Sir Howard Davies at its annual meeting last month.

Mr Farage, who has threatened to launch legal action against the bank, recently declared his fight with the lender “far from over”.

“For a retail NatWest share sale to work – as outlined by Jeremy Hunt in the Budget – investors must have confidence in the bank,” he said.

“My debanking row with them is far from over.

“They acted in a politically prejudiced way against me and then deliberately tried to cover it up.

“Until they provide full disclosure and apologise for their behaviour, why should any retail customer trust them?”

The government’s stake in NatWest has been steadily reduced during the last eight years from almost 85%.

Sky News revealed earlier this year that ministers had drafted in M&C Saatchi – the advertising agency founded by the brothers who helped propel Margaret Thatcher to power – to orchestrate a campaign to persuade millions of Britons to buy NatWest shares.

NatWest, which changed its name from Royal Bank of Scotland Group in an attempt to distance itself from its hubristic overexpansion, was rescued from outright collapse by an emergency bailout that Fred Goodwin, its then boss, likened to “a drive-by shooting”.

A spokesperson for NatWest said “decisions on the timing and mechanic of any offer are a matter for the Treasury”.

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Post Office lawyer accused of telling ‘big fat lie’ to Horizon inquiry

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Post Office lawyer accused of telling 'big fat lie' to Horizon inquiry

A former top Post Office lawyer has been accused of telling the Horizon IT inquiry a “big fat lie” over his knowledge of a bug in the system that could have stopped wrongful prosecutions of sub-postmasters in their tracks.

Jarnail Singh was a senior in-house lawyer and subsequently head of criminal law at the Post Office from 2012.

The inquiry into the Horizon scandal heard he was copied into an email containing a report which identified the glitch in the accounting system but denied knowledge of it for years – despite saving the document and printing it out.

Mr Singh denied the claims by Jason Beer KC, counsel to the inquiry.

Mr Beer said the report was sent to Mr Singh just three days before sub-postmaster Seema Misra’s case began in October 2010.

Ms Misra was eight weeks pregnant when she was handed a 15-month prison sentence after being accused of stealing £74,000 from her branch in West Byfleet, Surrey.

Her conviction was later quashed by the Court of Appeal.

More on Post Office Scandal

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Sub-postmistress wrongly jailed while pregnant

Mr Singh said he “wasn’t made aware” of the report, written by Fujitsu engineer Gareth Jenkins.

Explanation of bug

Mr Beer said it described a bug “that will result in a receipts payment mismatch” and offered an explanation for apparent cases of theft among sub-postmasters.

He added that a file address on the bottom of the document, which included Mr Singh’s name, showed the lawyer had both saved the report to his drive and printed it out only nine minutes later.

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Ex-Post Office exec accused of lying

He said this proved Mr Singh had lied years later when he denied having advance knowledge of the issues uncovered by a 2013 report carried out by forensic accounting firm Second Sight.

Mr Singh said he also did not know how to save or print documents during his employment at the organisation and had to ask others to do it for him.

Mr Beer accused Mr Singh of telling “a big fat lie” to the inquiry and of having failed to disclose important information to the defence or court ahead of Ms Misra’s prosecution, asking: “You’d known about the bug all along hadn’t you, Mr Singh?”

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‘I have had breakdowns’

The lawyer responded: “No, that’s not true.”

Admission of mistakes

He also denied any suggestion of a cover up but admitted that “mistakes were made” in the prosecution of Ms Misra.

Mr Singh said: “I’m ever so sorry Ms Misra had suffered and I am ever so embarrassed to be here, that we made those mistakes and put somebody’s liberty at stake and the loss she suffered and the damage caused which was not what this was about.”

Read more:
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Post Office hero Bates had seemingly been preparing for this day

Following her case, hundreds of people were later wrongly convicted of stealing after bugs and errors in the accounting system, operated by Fujitsu, made it appear as though money was missing at their branches.

There were more than 700 convictions in total, dating back from 1995 to 2015.

Victims not only faced prison but financial ruin. Others were ostracised by their communities, while some took their own lives.

Fresh attention was brought to the scandal after ITV broadcast the drama Mr Bates Vs The Post Office, prompting government action that aims to speed up the clearing of names and payments of compensation.

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