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Business Secretary Grant Shapps has hit out at Ofgem for listening to energy company bosses over customers, following the forceful installation of prepayment meters.

Mr Shapps accused the energy regulator of having “the wool pulled over their eyes” and told it to toughen up on suppliers after “vulnerable” customers struggling with their energy bills had pay-as-you go gas and electricity meters wrongfully installed in their homes.

It follows an investigation by the Times, which showed that a company used by British Gas to pursue debts, Arvato Financial Solutions, was forcing its way into homes to fit the devices, despite signs that children and disabled people were living there.

A whistleblower also told Sky News that British Gas staff have been under pressure to collect more debt and fit more meters.

Mr Shapps said he was “appalled” by the “abhorrent behaviour” of energy companies and told them to “refocus their efforts on their consumers”.

“I’m also concerned the regulator is too easily having the wool pulled over their eyes by taking at face value what energy companies are telling them,” he said.

“They need to also listen to customers to make sure this treatment of vulnerable consumers doesn’t happen again.”

British Gas whistleblower
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A British Gas whistleblower told Sky News debt recovery had become the ‘be all and end all’

In response, Ofgem said it shared Mr Shapps’ “shock” at the findings of the investigation.

It has placed British Gas under review and on Friday asked all other domestic energy companies to suspend the forced installation of prepayment meters and review their processes for dealing with customers who have fallen into arrears.

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“What is clear, as the secretary has laid out, is that the picture presented by companies may not accurately reflect what is experienced by customers on the ground,” Ofgem said in a statement.

“Therefore, further reviews will cross examine what we have had reported to us with direct reports from customers and wider stakeholders, and potentially those involved in delivery of services.”

Shadow business secretary Ed Miliband accused Mr Shapps of being a “do-nothing business secretary” who has “sat on his hands in the face of the scandal” after repeatedly failing to take action over the issue.

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The data behind prepayment meters

He called on Mr Shapps to adopt Labour’s call for a “total and ongoing ban on the forced installation of prepayment meters until there is wholesale reform of a discredited, rotten and callous system”.

Currently companies can move customers who are behind on their energy bills onto the more expensive prepayment meters, but rules are supposed to ensure vulnerable customers are not forcibly moved.

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Shoreham air crash: Families’ anger 10 years since one of UK’s worst airshow disasters

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Shoreham air crash: Families' anger 10 years since one of UK's worst airshow disasters

On the 10th anniversary of the Shoreham air disaster, the families of some of those killed have criticised the regulator for what they describe as a “shocking” ongoing attitude towards safety.

On 22 August 2015, a vintage fighter jet plummeted out of the sky and crashed into one of the busiest roads in Sussex, killing 11 men.

Most of them weren’t even watching the aerobatic display overhead when they were engulfed in a fireball that swept down the dual carriageway.

A crane removes the remains of the fighter jet that crashed on the A27. File pic: Reuters
Image:
A crane removes the remains of the fighter jet that crashed on the A27. File pic: Reuters

Jacob Schilt, 23, and his friend Matthew Grimstone, also 23, were driving to play in a match for their football team, Worthing United FC.

Both sets of parents are deeply angry that their beloved sons lost their lives in this way.

“It obviously changed our lives forever, and it’s a huge reminder every 22nd of August, because it’s such a public anniversary. It’s destroyed our lives really,” his mum, Caroline Shilt, said.

“It was catastrophic for all of us,” Jacob’s father, Bob, added.

Jacob Schilt died in the Shoreham disaster
Image:
Jacob Schilt died in the Shoreham disaster

Matthew Grimstone on his 23rd birthday, the last before he died in the Shoreham disaster
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Matthew Grimstone on his 23rd birthday, the last before he died in the Shoreham disaster

‘They had no protection’

Sue and Phil Grimstone argue that the regulator, the Civil Aviation Authority (CAA), has not been held accountable for allowing the airshow to take place where it did.

“At Shoreham, the permission given by the CAA did not allow displaying aircraft to perform over paying spectators or their parked cars,” they said.

“But aircraft were permitted to fly aerobatics directly over the A27, which was in the display area, a known busy road.

“This was about ignoring the safety of people travelling on a major road in favour of having an air show. They had no protection.”

Caroline Schilt said the continuing lack of accountability, a decade after the disaster, “makes us very angry.”

Caroline and Bob Schilt
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Caroline and Bob Schilt

A programme for a memorial for Jacob Schilt and Matthew Grimstone
Image:
A programme for a memorial for Jacob Schilt and Matthew Grimstone

Sue and Phil Grimstone say the CAA has not been held accountable
Image:
Sue and Phil Grimstone say the CAA has not been held accountable

A series of catastrophic errors

The crash happened while the experienced pilot, Andy Hill, a former RAF instructor, was attempting to fly a loop in a 1950s Hawker Hunter jet.

But he made a series of catastrophic errors. His speed as the plane pitched up into the manoeuvre was far too slow, and therefore, he failed to get enough height to be able to pull out of the dive safely. The jet needed to be at least 1,500ft higher.

Mr Hill survived the crash but says he does not remember what happened, and a jury at the Old Bailey found him not guilty of gross negligence manslaughter in 2019.

Andrew Hill arrives at the Old Bailey in London in 2019.
Pic: PA
Image:
Andrew Hill arrives at the Old Bailey in London in 2019.
Pic: PA

When the inquest finally concluded in 2022, the coroner ruled the men had been unlawfully killed because of a series of “gross errors” committed by the pilot.

The rules around air shows have been tightened up since the crash, with stricter risk assessments, minimum height requirements, crowd protection distances, and checks on pilots.

But Jacob and Matt’s families believe the CAA still isn’t doing enough to protect people using roads near airshows, or other bystanders not attending the events themselves.

“They’re really not thinking about third parties and other road users,” said Caroline. “It’s quite shocking” added Bob.

Emergency services attend the scene on the A27.
Pic: PA
Image:
Emergency services attend the scene on the A27.
Pic: PA

The families recently raised concerns about the Duxford airshow in a meeting with the CAA.

While aircraft are no longer allowed to fly aerobatics over the M11, they do so nearby – and can fly over the road at 200ft to reconfigure and return. If the M11 has queuing traffic in the area, the display must be stopped or curtailed.

The Grimstones believe this demonstrates accepting “an element of risk” and are frustrated that the CAA only commissioned an independent review looking at congested roads and third-party protection earlier this year.

“We feel the CAA are still dragging their feet when it comes to the safety of third parties on major roads directly near an air show,” they said.

The family have complained about the CAA to the parliamentary ombudsman.

A memorial for the Shoreham Airshow victims  on the banks of the Adur in Shoreham
Image:
A memorial for the Shoreham Airshow victims on the banks of the Adur in Shoreham

‘There are still question marks’

Some experts also believe the CAA has questions to answer about a previous incident involving Mr Hill, after organisers of the 2014 Southport Airshow brought his display to an emergency stop because he had flown too close to the crowd, and beneath the minimum height for his display.

In its investigation into the Shoreham disaster, the Air Accident Investigation Branch (AAIB) later found that while the CAA inspector present had an informal discussion with the pilot, no further action was taken, and the incident was not reported to the AAIB.

Retired pilot Steve Colman has spent many years looking into what happened at Shoreham, and he believes the CAA failed to fulfil their statutory obligation to fully investigate and report the incident at Southport.

“If it had been properly investigated,” he said, “it’s likely the minimum height on the pilot’s display authorisation would have been increased – from 500ft on the Hawker Hunter, it would probably have been increased to 800-1000ft. Or it could have been cancelled. But we will never know.

“You have to ask the question – if the Southport incident had been investigated, then was Shoreham more likely or less likely to have occurred?” he said. “I think there can only be one answer – it’s less likely to have occurred.”

Tim Loughton, who was the MP for Shoreham at the time, believes a balance must be struck.

“We don’t want to regulate these events out of existence completely. A lot of the smaller air shows no longer happen because they couldn’t comply with the new regulations … but certainly there are still question marks over the way the CAA conducted and continues to conduct itself. I would welcome more parliamentary scrutiny.”

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Shoreham air crash victims (from clockwise top left) Matthew Grimstone, Graham Mallinson, Tony Brightwell, Mark Reeves, Matt Jones, Maurice Abrahams, Richard Smith, Jacob Schilt, Daniele Polito, Mark Trussler, Dylan Archer
Image:
Shoreham air crash victims (from clockwise top left) Matthew Grimstone, Graham Mallinson, Tony Brightwell, Mark Reeves, Matt Jones, Maurice Abrahams, Richard Smith, Jacob Schilt, Daniele Polito, Mark Trussler, Dylan Archer

Rob Bishton, chief executive at the CAA, said: “Our thoughts remain with the families and friends of those affected by the Shoreham Airshow crash.

“Following the crash, several investigations and safety reviews were carried out to help prevent similar incidents in the future. This included an immediate review of airshow safety and a full investigation by the Air Accidents Investigation Branch. All recommendations and safety improvements from these reviews were fully implemented.

“Airshows continue to be subject to rigorous oversight to ensure the highest possible safety standards are maintained.

“At a previous airshow in 2014 the pilot involved in the Shoreham accident was instructed to abort a display by the show’s flying director. This incident was investigated by the UK Civil Aviation Authority and regulatory action was taken.”

Mr Bishton added: “As part of the work to review the safety oversight of airshows following the tragic Shoreham crash, the actions taken by the regulator following such a stop call were enhanced.”

But the families of those killed still believe much more could be done.

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Government struggling to reduce migrant hotel use as asylum claims hit record level

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Government struggling to reduce migrant hotel use as asylum claims hit record level

Government efforts to reduce the use of expensive hotel accommodation for asylum seekers have stalled in the face of local opposition and court bottlenecks.

During last year’s election, Labour promised to end the use of hotels by 2029.

But data released on Thursday by the Home Office shows there are more asylum seekers in hotels than when Sir Keir Starmer took office.

As of 30 June this year, there were 32,059 asylum seekers staying in hotels compared with 29,585 in June 2024.

It has sparked protests by residents and legal action by councils.

You can see how the policy has affected your area using the table below.

The government has been trying to get more asylum seekers into residential housing, which is much cheaper than hotels, by dispersing them to more locations across the country.

But the arrival of asylum seekers in new areas, and the use of residential housing to accommodate them, has provoked a backlash from residents and local politicians.

This has made it crucial for the government to cut the overall number in need of housing – either by reducing the number of applicants or by processing their claims more quickly.

The data, however, shows that the government is struggling on both fronts.

Effort to reduce hotel use

Both Conservative and Labour governments have sought to decrease reliance on hotel accommodation for asylum seekers due to soaring costs.

The Home Office spent £4.76bn on asylum last year, almost four times as much as it spent in 2020-21 (£1.34bn). Of every £1 spent, 76p went on hotel accommodation alone.

Housing an asylum seeker in a hotel costs around £170 per night, compared with £27 for other types of accommodation, according to estimates by Oxford University’s Migration Observatory.

A policy introduced in 2023, under the Conservatives, sought to reduce reliance on hotels by dispersing asylum seekers more evenly across the country.

Data shows that the policy started having an impact even before it was formally implemented.

In September 2022, 31% of asylum seekers were housed in just ten councils. Three months later, that figure had fallen to 24%.

But Sky News analysis shows that areas which have seen more asylum seekers arriving since then are actually more likely to use hotels – undercutting the purpose of the policy.

Residents and politicians have also raised concerns about the main alternative to hotels – the use of residential housing, including houses in multiple occupation (HMOs).

In her maiden speech to Parliament in May, Reform MP for Runcorn and Helsby Sarah Pochin described HMOs housing asylum seekers as “breeding grounds for organised crime gangs”.

A huge backlog of claims

The fact that the government is being criticised wherever it places asylum seekers suggests that their real problem is the overall number of asylum seekers requiring accommodation.

As of June, that number stood at 102,866, more than twice as high as March 2020 (48,042) and only 14% below the record levels reached in September 2023 (119,010).

The government is required under international law to provide asylum seekers with housing while their claims are being assessed if they would otherwise be “destitute”.

And because the government also forbids asylum seekers from working until their claims are approved, that means they have to provide accommodation for almost all of them.

Since 2020, the number of asylum seekers awaiting a final decision on their claim has more than doubled.

That is partly due to a slowdown in processing asylum claims.

In May 2019, the Conservative government abandoned a target of processing most claims within six months. By March 2020, the share processed within six months fell from 52% to 39%.

“By delaying or not taking decisions, they produced this huge backlog that also put a lot of pressure on the provision of accommodation,” says Professor Nando Sigona of the University of Birmingham.

A rise in asylum applications

The issue was exacerbated by a surge in asylum claims after pandemic restrictions were eased in 2021.

Home Office data shows that the number of decisions made on asylum applications fell during this period and only began to increase significantly in 2023.

That increase in decisions has helped to cut the number of cases awaiting an initial decision over the past year from 85,839 to 70,532.

On Thursday, as the statistics were released, Home Secretary Yvette Cooper said the government was making progress on the backlog and had reduced it by 18%.

But appeals to these initial decisions are common, and the government is required to house asylum seekers until their appeals are over.

Data from the Ministry of Justice shows that, as of March this year, 50,976 claims were awaiting appeal decisions.

That puts the total backlog at 129,721 cases, up from 119,066 in June last year.

Professor Sigona says that the number of people applying for asylum has risen across Europe in recent years, but that other countries have avoided being obliged to house so many of them by relaxing work requirements.

“In Europe asylum seekers are allowed to work much more rapidly,” says Eleonore Kofman, professor of gender, migration and citizenship at Middlesex University.

Without the right to work, she says, “you kind of lock them into destitution and you have to provide housing for them”.

The government has struggled to reduce small boat arrivals

As well as increasing the processing of asylum claims, the government has sought to reduce the number of claims by reducing small boat crossings.

However, a total of 43,309 people arrived in the UK by small boat during Labour’s first year in office, a 38% increase on the year before. Almost all of them (99%) claimed asylum.

In the year to June, people crossing on small boats accounted for 38% of asylum claims.

The UK requires people to apply for asylum from within the country but does not offer a visa for those wishing to make an application.

This means that most people who want to flee to the UK must come illegally – either by using another type of visa, or by entering irregularly.

On 6 August, a deal between the UK and France took effect, opening up a new route for asylum seekers and a possible way for the government to deter small boat crossings.

Under the agreement, France will accept the return of migrants who arrive in the UK by small boat in exchange for the UK accepting an equivalent number of asylum seekers currently in France.

Home Secretary Yvette Cooper said that the new policy “sends a message to every migrant currently thinking of paying organised crime gangs to go to the UK that they will be risking their lives and throwing away their money if they get into a small boat.”

Speaking to Sky News on Thursday, director of the Migration Observatory think tank Madeleine Sumption said it remains unclear how many people France will agree to take back.

“If it’s a relatively small, symbolic number… then asylum seekers may just see that there’s one more risk… at the end of an already risky journey and [it’s] something that they’re willing to accept.”

As of Wednesday, 2,561 migrants had arrived in the UK by small boat since the policy took effect.

Additional reporting by Sophia Massam.


The Data and Forensics team is a multi-skilled unit dedicated to providing transparent journalism from Sky News. We gather, analyse and visualise data to tell data-driven stories. We combine traditional reporting skills with advanced analysis of satellite images, social media and other open source information. Through multimedia storytelling we aim to better explain the world while also showing how our journalism is done.

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New dinosaur named after record-breaking yachtswoman

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New dinosaur named after record-breaking yachtswoman

A newly-discovered dinosaur with an “eye-catching sail” along its back and tail is to be named after record-breaking yachtswoman Dame Ellen MacArthur.

Istiorachis macaruthurae was identified and named by Jeremy Lockwood, a PhD student at the University of Portsmouth and the Natural History Museum.

Istiorachis means “sail spine” and macaruthurae is taken from the surname of Dame Ellen, who became famous for setting a record for the fastest solo non-stop round-the-world voyage in 2005.

Dame Ellen is from the Isle of Wight, where the creature’s fossils were found.

Jeremy Lockwood with the spinal column of the dinosaur. Pic: University of Portsmouth/PA
Image:
Jeremy Lockwood with the spinal column of the dinosaur. Pic: University of Portsmouth/PA

Lockwood said the creature had particularly long neural spines. Pic: University of Portsmouth/PA
Image:
Lockwood said the creature had particularly long neural spines. Pic: University of Portsmouth/PA

Before Dr Lockwood analysed them, the fossils, which date back 125 million years, were thought to be from one of the two known iguanodontian dinosaur species from the island.

“But this one had particularly long neural spines, which was very unusual,” he said.

Writing in the scientific journal Papers in Palaeontology, Dr Lockwood said his study showed the dino would have probably had a pronounced sail-like structure along its back.

The exact purpose of such features “has long been debated, with theories ranging from body heat regulation to fat storage”.

In this case, researchers think it was most likely to be for “visual signalling, possibly as part of a sexual display”.

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Yachtswoman Dame Ellen MacArthur in 2014. File pic: PA
Image:
Yachtswoman Dame Ellen MacArthur in 2014. File pic: PA

For the study, the researchers compared the fossilised bones with a database of similar dinosaur backbones which allowed them to see how these sail-like formations had evolved.

Dr Lockwood said his team showed Istiorachis’s spines “weren’t just tall, they were more exaggerated than is usual in Iguanodon-like dinosaurs, which is exactly the kind of trait you’d expect to evolve through sexual selection”.

Professor Susannah Maidment, of the Natural History Museum, said: “Jeremy’s careful study of fossils that have been in museum collections for several years has brought to life the iguandontian dinosaurs of the Isle of Wight.

“His work highlights the importance of collections like those at [Isle Of Wight museum] Dinosaur Isle, where fossil specimens are preserved in perpetuity and can be studied and revised in the light of new data and new ideas about evolution.

“Over the past five years, Jeremy has single-handedly quadrupled the known diversity of the smaller iguanodontians on the Isle of Wight, and Istiorachis demonstrates we still have much to learn about Early Cretaceous ecosystems in the UK.”

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