The corporate vice president of Xbox has told Sky News “there’s no silver bullet” to protect women and minority groups on the internet who experience online harassment and abuse.
Dave McCarthy said it takes just one toxic experience on a platform and “your trust in an online space dissipates immediately, as it should”.
In an interview outlining Microsoft Xbox’s renewed commitment to online safety, Mr McCarthy told Sky News of the tools used by the gaming behemoth to keep children and others safe on its platform.
“This is an ongoing thing that we have to plug away at and we have those tools in place and hold ourselves accountable,” he said.
One of those measures, he says, is the deployment of artificial intelligence, which sifts through billions of messages and images on Xbox’s platform identifying abusive behaviour.
“There are AI solutions deployed in the detection of things like bot accounts that are causing issues,” he said.
Mr McCarthy said Xbox uses various AI learning models, naming ChatGPT as an example of such a machine-based learning function.
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The AI finds abusive bot accounts by identifying patterns of certain behaviour.
But Mr McCarthy stressed the need to “augment” that artificial intelligence with human intelligence as well.
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“While those detection algorithms allow us to find the needles in the haystack at scale, we still need humans to validate that those things are going on,” he said.
He said Xbox employ language specialists to work alongside their AI, to identify the latest forms of language and euphemisms used to harass or spread hate online.
Image: Corporate vice president of Xbox, Dave McCarthy
Importance of appeals process
Asked why players on the Xbox platform should feel confident their concerns will be heard and acted upon, Mr McCarthy raised the appeals procedure.
“This is going to sound strange, but having an appeals process is actually a strong thing for us, because it shows people that we are listening and we do take multiple looks at things and they do have a course of action,” he said.
“This is a journey that’s never over. We’ve made advances in areas like accessibility and sustainability but it’s the tip of the iceberg in some respects. We’re never done in this space.”
Under amendments to the hotly debated Online Safety Bill, tech bosses could face up to two years in jail for failing to protect children online.
The bill would force managers of platforms hosting user-generated content, to take “proportionate measures” to protect children from harmful material.
Steps to protect children
Mr McCarthy highlighted steps Xbox were taking to protect children, including using its popular Minecraft franchise to educate children on areas such as data protection.
The educational Minecraft Privacy Prodigy programme teaches children how to protect their data and stay safe online.
The initiative follows calls from Alicia Kearns, the chair of the Foreign Affairs Select Committee, on Sky’s Sophie Ridge on Sunday, for Britons to delete the video app popular with children, TikTok, from their phones to prevent alleged Chinese intelligence gathering.
The Xbox boss told Sky News that Microsoft was working closely with politicians in the US and UK on legislative safety reforms.
“I had the good pleasure last fall of coming out for Westminster Games Week, which is a very heartening discussion that the industry has with the government.
“My personal experience of regulatory bodies, including the UK, is that they’re very welcoming to the dialogue.”
He called for “great legislation” to make sure big tech reaches the standards it should be meeting.
The Online Safety Bill is currently being scrutinised in the House of Lords, after MPs gave it their approval in January.
There is a thickness to the air outside Wang Fuk Court in Hong Kong’s Tai Po district.
The smoke catches in your throat and the emotion catches you off guard.
Seven of the eight tower blocks that make up this complex have been all but blackened. And through the shells that used to be windows, you can only imagine the horror and the panic that must have played out inside, the screams that went unanswered.
More than 30 hours after the blaze began here there was still a sense that it is far from under control. At various points during the day the flames sprung up from different windows, as if the fire has found fresh tinder.
Image: Pockets of fire are still raging
Image: Thousands of people lived at the complex
Debris falls from the buildings periodically, ash still floats in the air.
As of Friday morning here, 94 people are now confirmed to have died.
There is no doubt the community is reeling. Along the surrounding streets hundreds came out to look on in horror, mostly in a stunned sort of silence.
Occasionally the air was pierced with the terrible cries of relatives, who had received the news they were dreading.
But much of the grief was quiet and held close, an arm around the shoulders or a quiet embrace.
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Deadly blaze destroys Hong Kong tower blocks
Image: The community is coming together in their grief, hugging and supporting each other
Among the survivors is the Lam family, three generations of which had been living in the building for 40 years. They have lost their home and haven’t heard from their neighbours.
“The alarm was all off because of the renovation of the outside. So there is no alarm to let all the people know. Many old people, elderly people, they were all having an afternoon sleep. So nobody knew,” Ms Lam, whose father survived the fire, said.
“Once they know the fire has already burned down everything, and they cannot escape, they were all trapped in the house. This is a disaster, actually.”
Image: Three generations of the Lam family lived in Wang Fuk Court for 40 years
Another survivor said: “I feel sadness and hopeless and don’t know what [I’m] going to do. I don’t know. Cannot describe. So sad.”
Hong Kong is one of the world’s most densely populated cities, fire in places like this has a significantly more deadly potential.
And it also means many are displaced. Over 4,500 lived in this complex alone and are in need of emergency shelter.
Image: A woman says she feels sad and hopeless after losing her home in the blaze
The government has offered temporary accommodation to many, but the community is filling the gaps.
Armies of volunteers handed out food, water, blankets and clothes, including to those who had opted to sleep on the floor of a nearby shopping area.
One man, who wanted to sleep on the floor close to his home, said he doesn’t feel supported by the government.
Image: One man opted to sleep on the floor close to his burned-down home
Image: The man said he doesn’t feel supported by the government
There is a thin line between grief and anger, and there’s a feeling it’s narrowing here.
Many fingers have pointed towards the construction company running extensive renovations in the complex.
A netted mesh, bamboo scaffolding and polystyrene that may have been used as part of the works have all been cited as potentially speeding the spread.
Three construction bosses have already been arrested.
But there is a sense that distrust of the authorities more broadly runs deep.
“It is very serious and people are starting to feel furious about the construction company and the construction materials,” one woman said.
“There are so many layers of anger among the people. People feel that every party should take responsibility.”
Image: A woman said many were angry about the construction company
Everyone we spoke to wanted to wear a mask to avoid being targeted, with volunteers actively encouraging the masks, and many hinted that the system shoulders its share of responsibility for what happened.
This fire is already the worst disaster in the modern history of Hong Kong; many of the victims are elderly and many will struggle to rebuild.
There will many days of pain to come, but many days of questions too.
At least 83 people died in the fire, according to South China Morning Post, citing the local fire department, and a further 70 people have been injured, including more than 40 who were described as critically ill in hospital on Wednesday night.
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Deadly blaze destroys Hong Kong tower blocks
Around 900 people are also in shelters as a result of the blaze.
Police have alleged its cause could have been a “grossly negligent” construction firm using unsafe materials.
Three people – two directors and an engineering consultant – have been arrested on suspicion of manslaughter.
“We have reason to believe that the company’s responsible parties were grossly negligent, which led to this accident and caused the fire to spread uncontrollably, resulting in major casualties,” said police superintendent Eileen Chung. Police have not named the company.
The complex, built in the 1980s, had been under renovation for a year.
Image: Smoke rising from the Wang Fuk Court residential complex. Pic: AP Photo/Chan Long Hei
Image: The fire broke out on Wednesday afternoon. Pic: Reuters
Image: Dozens of people remain in hospital, some are critically injured. Pic: AP Photo/Chan Long Hei
One firefighter was among those killed tackling the blaze, which broke out at 2.51pm local time on Wednesday. Another 11 firefighters were among those injured.
Fire crews said they had doused the flames in all seven of the affected blocks by Thursday morning, and were searching each floor for survivors.
Records show the Wang Fuk Court site consists of eight blocks, with almost 2,000 flats housing around 4,800 residents, including many elderly people.
Image: A relative of a resident at the scene. Pic: Reuters
Families have been identifying the bodies of relatives while others have been visiting shelters in the area, searching for missing loved ones.
Hong Kong leader John Lee said on Thursday the government will set up a HK$300m (£29m) fund to help residents.
Image: Charred bamboo and plastic mesh covers the complex, which was undergoing renovation works. Pic: Reuters
Image: Firefighters searching between floors at one of the high-rise blocks. Pic: Reuters
The cause of the fire is being investigated, but it appears to have started in bamboo scaffolding and construction mesh sheets and then spread across seven of the complex’s eight buildings – likely aided by windy conditions.
Bamboo scaffolding is commonly used in Hong Kong, but is in the process of being phased out because of safety concerns.
Hong Kong’s Association for the Rights of Industrial Accident Victims said there have been at least three fires involving bamboo scaffolding this year.
Image: Temporary shelters have been set up for residents. Pic: AP
Image: Supplies are brought to a school which is serving as a shelter. Pic: Kyodo/AP
China’s state broadcaster CCTV said President Xi Jinping has urged an “all-out effort” to extinguish the fire and minimise casualties and losses.
Both the US and British Consulate Generals for Hong Kong have sent condolences to those affected, as has Taiwan’s president.
Image: Parts of the huge complex were still smouldering on Thursday. Pic: AP
Image: Firefighters work to extinguish the blaze. Pic: AP
The number of dead is the highest in a Hong Kong fire since 1948, when 176 people were killed in a warehouse blaze.
The fire has prompted comparisons to the Grenfell Tower blaze which killed 72 people in 2017, blamed on flammable cladding, as well as failings by the government and the construction industry.
“Our hearts go out to all those affected by the horrific fire in Hong Kong,” the Grenfell United survivors’ group said on social media.
“To the families, friends and communities, we stand with you. You are not alone.”
If you’re still under any illusions about how seriously Ukraine’s allies view the wider threat from Russia, the wave of countries bringing back military service should help clarify that.
France is the latest, today announcing a new national service for over 18s.
Ahead of the plan being unveiled, President Emmanuel Macron said: “If the French want to protect ourselves, we must show that we are not weak in the face of one power that threatens us the most.”
Image: President Macron prior to his speech on Thursday. Pic: AP
That threat primarily comes from Russia, a country that numerous military chiefs have warned may be ready to attack a NATO member by 2030.
In essence, with today’s announcement, Mr Macron is trying to prepare a force to help protect France if attacked.
The young recruits would help bolster the military, which is already the second largest in the EU after Poland.
Image: Pic: AP
As more countries look to strengthen their defences, Moscow has accused European leaders of warmongering and consistently denied any threat to wider Europe.
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However, its seeming unwillingness to stop the bloodshed in Ukraine, the recent drone and jet incursions into NATO airspace, and the intensifying hybrid war it’s accused of carrying out across Europe mean few of Ukraine’s allies still trust the Kremlin’s word.
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Uncertainly about whether the US could be relied upon in a fight has fuelled the unease.
That hasn’t been helped by the fact the first 28-point peace plan presented by the US appeared to come straight out Moscow’s playbook.
In these uncertain times, France isn’t alone in looking to bolster its defences. Ten EU countries already have compulsory military service, while nations including Belgium, the Netherlands and Germany are opting for voluntary schemes.
After years of neglecting its military, Germany is massively boosting defence spending, with the chancellor pledging to build the strongest conventional army in Europe.
The German parliament is expected to vote on the military service plan in December.
As one German general told me: “We are not at war, but we are no longer living in peacetime…
“We do not want war, but we must be ready to defend our country.”