Cradling her seven-month-old daughter Isabella, who is now recovering from surgery, Zsuzsanna Tandy says: “We have very mixed feelings about being in hospital.”
Isabella was born with a rare condition that affects her colon and went for an operation in Birmingham in early January.
But after she had been given the general anaesthetic, they were told the surgery couldn’t go ahead that day.
“They called us back in half an hour because they cannot proceed so we had to come back,” Ms Tandy says.
“I, as a mum, was stressed out, running back, why they cannot proceed and then finding out they didn’t have enough doctors in the house.”
On her phone, Ms Tandy has a video of her daughter waking up from the anaesthetic and a picture of her in her car seat on the way home – only to have to return for the surgery the following week.
Then, earlier this month, Isabella fell ill again and they rushed her to their local A&E in Dudley.
“Going into A&E you are stressing because what’s going wrong with your daughter who’s just had an operation?
“So we went into A&E and it’s just the constant waiting,” Ms Tandy tells Sky News.
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Image: Mum Zsuzsanna Tandy pictured with baby Isabella
Eventually she took Isabella back to Birmingham Children’s Hospital where she had another procedure and is now recovering.
She can’t praise the staff there highly enough, describing them as “absolutely brilliant”.
But her experiences of an NHS under pressure in recent weeks have left her concerned about the impact escalating strike action could have.
Someone needs to ‘step in and do something’
“I don’t blame the nurses, doctors, they do their job and they’re brilliant but they’re under stress,” Ms Tandy says.
“There’s already low staff in many wards. From other wards nurses come and help out. They do an amazing job and they work extra hours.
“If more staff go on strike, I don’t know how that’s going to work.
“Honestly, waiting long hours because there is not enough staff – somebody really should step in and do something because there are people and children stressing and suffering in hospitals”.
She believes nurses should be paid more.
“The government should really engage in every kind of talks because there are too many strikes,” she says.
If you are an NHS worker and would like to share your experiences with us anonymously, please email NHSstories@sky.uk
Earlier this week tens of thousands of NHS workers, including nurses in England and GMB union ambulance workers in England and Wales, downed tools as part of the biggest NHS strike in history.
The Royal College of Nursing (RCN) director for England, Patricia Marquis, called on Rishi Sunak to intervene but told Sky News there had been no “direct contact” from the prime minister.
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2:32
NHS workers took strike action in one of the biggest walkouts in the history of the health service
They are set to join tens of thousands of workers including physiotherapists, teachers, university staff and civil servants as a winter of industrial action continues.
A Department of Health spokesperson said Health Secretary Steve Barclay has been clear he wants to continue discussing with unions what is fair and affordable as part of the 2023/24 pay process.
This includes “concerns around pay, conditions and workload to find ways to make the NHS a better place to work for everyone”.
“He continues to urge unions to call off strikes and engage in a constructive dialogue about the Pay Review Body Process for the coming year,” the spokesperson said.
“Our priority is keeping patients safe.
“The NHS has tried and tested plans in place to minimise disruption and ensure emergency services continue to operate.”
England and Scotland fans have found out where their World Cup group games will be played when the tournament kicks off in June.
England, who are in Group L, will begin their tournament against Croatia in Dallas at 4pm EST (9pm BST) on 17 June. They will then go on to face Ghana in Boston at 4pm EST (9pm BST) on 23 June and Panama in New Jersey, New York, at 5pm EST (10pm BST) on 27 June.
Scotland are in Group C, and their first match will be against Haiti in Boston at 9pm EST on 13 June (2am GMT the following morning).
They will go up against Morocco also in Boston at 6pm EST (11pm GMT) on 19 June and then Brazil in Miami at 6pm EST (11pm GMT) on 24 June.
Fans are expected to rush to sort their travel and accommodation plans now that they know where and when the matches take place.
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2:44
England and Scotland learn World Cup fate
Wales and Northern Ireland have yet to find out if they will qualify.
Wales must face a play-off against Bosnia and Herzegovina in Cardiff, then either Italy or Northern Ireland, if they are victorious.
If they beat these play-off opponents, they will secure their place in Group B alongside Canada, Qatar and Switzerland.
However, Northern Ireland will also be vying to guarantee their spot in the same group if they can beat Italy and then either Wales or Bosnia and Herzegovina.
This breaking news story is being updated and more details will be published shortly.
England are in Group L along with Croatia, Panama and Ghana. Their first match will be against Croatia, who beat them in the semi-finals of the 2018 World Cup in Russia.
Image: Pic: Reuters
Scotland’s first match will be against Haiti, in Group C.
Brazil and Morocco are the other Group C teams – both countries were also in the same opening group as Scotland in the 1998 World Cup in France.
Image: Trump and Infantino at the World Cup draw
Wales have yet to find out if they will qualify as they must face a play-off against Bosnia and Herzegovina in Cardiff, and then either Italy or Northern Ireland, if they are victorious.
If they can overcome these play-off opponents then they will secure their place in Group B along with Canada, Qatar and Switzerland. But Northern Ireland will also be vying and hoping to guarantee their spot in the same group if they can beat Italy and then either Wales or Bosnia and Herzegovina.
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1:20
‘Bring it on!’: Scotland fans react to World Cup draw
The Republic of Ireland also need to get through the play-offs first and are paired against the Czech Republic for their semi-final. Should Ireland win that match, they will need to beat either North Macedonia or Denmark to get to the finals where an opening group containing joint hosts Mexico, South Africa and South Korea awaits.
This was a World Cup draw like no other. Crafted less for the teams but for one man.
The choice of venue. The creation of a new trophy. The closing music act.
Donald Trump was lavished with the adulation he craves by FIFA President Gianni Infantino and feels others unfairly deny him.
Knowing how much being overlooked by the Nobel Committee hurt the US president, there was Mr Infantino with FIFA’s newly-created Peace Prize to hand over. And a medal for Mr Trump to wear.
“This is truly one of the great honours of my life,” he said. “And beyond awards, Gianni and I were discussing this. We saved millions and millions of lives.”
This was all on the stage in front of an audience who turned up to find out who they will be playing at the World Cup.
England handed an undaunting route past Croatia, Panama and Ghana. Scotland paired with newcomers Haiti before tricky reunions from their last men’s World Cup in 1998 against Brazil and Morocco.
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Image: Pic: Reuters
But the show before the draw could even begin – presided over by Rio Ferdinand – took almost as long as a football match, at 87 minutes after the noon kick-off was delayed.
There was a walk of self-promotion to complete – “I guess they have to wait” – before taking his seat in the Kennedy Center. Or the Trump Kennedy Center as the president takes to calling the venue picked 1.5 miles from the White House.
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0:35
England manager Thomas Tuchel reacts to draw
“It was falling apart,” he said, delaying the walk into the auditorium. “And now it’s, it’s pretty much back.”
Mr Infantino could only watch on, beaming, at his friend.
“We had a dead country,” Mr Trump went on, “and now we have the hottest country anywhere in the world”.
There was the awkwardness of being reminded, before receiving the peace accolade, about threats to launch military strikes on Venezuela to stop the drugs trade.
“I did settle eight wars, and we have a ninth coming,” he swatted away the question. “Which nobody’s ever done before. But I want to really save lives. I don’t need prizes.”
But FIFA knew how much he wanted more gold for the collection with the prize.
Image: Donald Trump and FIFA president Gianni Infantino. Pic: Reuters
Image: Pic: Reuters
And for all the mockery and disdain targeted at FIFA, how many sports would relish having the US president spend several hours attending a procedural event determining the placing of teams in groups for a tournament?
How many would dish out the same flattery to secure direct lines to the leader of the nation staging their championship?
Many have benefited from Mr Trump’s stardust and swagger being attached to this spectacle.
Even Port Vale’s most famous fan – Robbie Williams – secured a walk-on role, exceeding his profile this side of the Pond.
And the Village People are reaping the rewards of becoming the unlikeliest of Trump hype acts.
The festivities ended with eyes fixed back up to the presidential seating and the YMCA dance being performed.
This was an afternoon that dispelled any pretence that FIFA keeps a distance from politics. It was unapologetically political. But few speak out in the FIFA world as the redistributed wealth keeps rolling back in their direction.
It would be easy to forget this isn’t entirely America’s World Cup. They’re sharing hosting with Canada and Mexico.
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1:20
‘Bring it on!’: Scotland fans react to World Cup draw
And eventually the spotlight was ceded to their leaders – very briefly – as Mexican President Claudia Sheinbaum and Canadian Prime Minister Mark Carney drew out their countries’ names.
But it did live up to FIFA’s mantra that football can unite the world.
The neighbours were brought together here on a snowy day in Washington. And tensions – often stoked by Mr Trump with Canada and Mexico – thawed in the name of football.