Four days of panic: How startup execs navigated SVB’s meltdown and prepared for the worst
A Silicon Valley Bank worker talks with people lining up outside of the bank office on March 13, 2023 in Santa Clara, California.
Justin Sullivan | Getty Images
After turning on CNBC last Thursday to see SVB’s stock price getting hammered and news of venture firms urging startups to hit the exits, EarthOptics CEO Lars Dyrud acted quickly. At 4 p.m. ET, he requested a $25 million wire transfer from Silicon Valley Bank, representing roughly 90% of his company’s deposits.
It was too late. EarthOptics didn’t get a response on Thursday, and the following day SVB was seized by regulators in the second-largest bank failure in U.S. history. Dyrud had no idea when he’d be able to access his company’s deposits, as the Federal Deposit Insurance Corp. only guarantees $250,000 per client.
Like thousands of SVB customers, Dyrud was most immediately worried about missing payroll for March 15, which was just a few days away. He spent all day Friday and the weekend devising an emergency plan that centered around a $1 million loan from three board members, including from one investor who would be wiring funds to BambooHR, the company’s paycheck processor.
“We started planning to be without cash for nine months,” said Dyrud, in an interview Tuesday. “We had four plans in place in priority order in case something went wrong.”
Dyrud sent a Slack message to his employees late last week, updating them on the situation.
“We ultimately expect to be made whole but need to prepare for alternate access to cash while this is sorted,” Dyrud wrote in the memo, which he shared with CNBC.
SVB’s speedy collapse sent shock waves across Silicon Valley as the failure of the preeminent bank for venture-backed startups threatened to indefinitely freeze access to the money companies need to pay their staff, vendors and partners, while also destabilizing the banking system.
According to California regulators, investors and depositors withdrew $42 billion from SVB by the end of Thursday after the bank said it was selling $21 billion worth of securities at a loss and trying to raise additional capital. Dyrud feared at the time that it would be the fastest bank run the country has ever seen due to the nature of the clientele and the speed with which information travels.
On Friday afternoon, Dyrud went with his chief administrative officer and controller to a local Wells Fargo branch, in Arlington, Virginia, to open a new account. It was the only bank that would open a same-day account for his 75-person startup, whose technology is used by agricultural companies and farmers to measure the health of their soil.
That evening, Dyrud held a 45-minute board meeting over Zoom to make sure everyone was aware of the gameplan and the loan arrangement, which was structured as an unsecured promissory note. Dyrud said he was on the phone 12 hours a day, starting Thursday.
Four days of panic finally came to an end late Sunday, when regulators announced a plan to backstop deposits and ensure that all clients would be able to retrieve their money starting Monday.
By early this week, EarthOptics had its cash safely in Wells Fargo and was repaying two investors for the loans. Dyrud said he was able to call off the loan from the third investor before the money was sent.
“It was the most heavily negotiated two-day loan ever,” Dyrud said.
Refreshing Google
Otter.ai founder and CEO Sam Liang spent Monday driving to SVB branches in Silicon Valley to try and retrieve millions of dollars of his company’s money.
Liang said the company, whose software transcribes audio from meetings and interviews, tried to initiate a transfer Thursday night, but it never went through.
“We were pretty worried over the weekend, watching the news all the time,” Liang said, in an interview on Monday from the parking lot of the SVB branch in Menlo Park, California. “I checked Google like 20 times an hour, watched [Treasury Secretary Janet] Yellen talking about not bailing out Silicon Valley Bank.”
He woke up at 7 a.m. on Monday and tried logging into his account, but kept getting error messages because the system was overloaded. That’s when he got in his car.
“I figured, OK I’ll just go to an office physically,” Liang said. “I went to the Palo Alto office first. There was a line there, but a guy said they couldn’t do much. I drove from the Palo Alto office to the Menlo Park office.” At that branch, Liang said he waited between 90 minutes and two hours for help.
Liang said he’s lucky that a few months earlier Otter, which has about 100 employees, had moved the majority of its money to another bank, though he didn’t say why. Still, he said the company had a lot of money in SVB — in the millions of dollars, but less than $10 million — which would represent “a huge damage” if it disappeared.
“We need to make sure payroll and everything works,” Liang said.
He wasn’t able to get a hold of all of his money right away, though he’s confident it’s all available following the plan announced by regulators on Sunday.
Silicon Valley Bank customers listen as FDIC representatives, left, speak with them before the opening of a branch SVBs headquarters in Santa Clara, California on March 13, 2023.
Noah Berger | AFP | Getty Images
“I just got a cashier’s check,” he said. “They couldn’t give us everything so they gave us a percentage of the money. We have to do it again probably later today.”
Meanwhile, as clients plotted their next move, SVB’s newly appointed leader sent out a plea for customers to come back home.
Tim Mayopoulos, who was appointed by the FDIC as CEO of the bank, now called Silicon Valley Bridge Bank, emailed customers to tell them that SVB is open for business and ready to receive and hold deposits.
“The number one thing you can do to support the future of this institution is to help us rebuild our deposit base, both by leaving deposits with Silicon Valley Bridge Bank and transferring back deposits that left over the last several days,” Mayopoulos wrote in an email that was also posted on the company’s website.
Liang said Otter opened accounts at two larger banks over the weekend and will “distribute money over multiple banks.”
Dyrud has a similar plan. For now, all of EarthOptics’ cash is parked at Wells Fargo, but he said the company will soon spread some of it to JPMorgan Chase and one other bank.
“It just makes sense,” Dyrud said. “We wouldn’t have been in this position had we had even a second account.”
Dyrud traveled from Washington, D.C., where he’s based, to San Francisco for a conference this week. Dyrud said he’d never done business with SVB prior to running EarthOptics, but he’s spoken with people at the event who have much longer and deeper ties to the bank through venture debt arrangements and other types of financing.
“There are some that are more loyal than I,” he said.
Like buying Taylor Swift tickets
Will Glaser would put himself in the more loyal category, though he had an equally chaotic four days as he tried to shore up his company’s liquidity.
Glaser is founder and CEO of Grabango, a developer of checkout-free shopping technology. He’s a longtime Bay Area technologist, having co-founded Pandora in 2000.
Grabango was more limited than some other companies in how it could respond to the SVB crisis because of the terms of its agreement with the bank. Grabango counts on the bank for a venture debt line, which includes a provision that forbids the company from doing much banking with other institutions.
That exclusivity created a huge headache for Glaser over the weekend. He wasn’t sure how he’d be able to come up with the funds needed to meet March 15 payroll without breaching his company’s covenant with SVB. And nobody was picking up the phone at the bank to tell him it was OK, or alternatively, to help him get an additional short-term loan from SVB.
“I was definitely scrambling with my team and investors to line up alternatives,” Glaser said. “There was never a moment where I thought we’d lose our deposits, but it was definitely a liquidity crunch. Would we have money and time to make payroll?”
Glaser said he was communicating all weekend with his investors and lawyers from Orrick, Herrington & Sutcliffe. They were discussing all possible contingencies and trying to determine if there were any emergency funding options to pay the company’s 110 staffers without potentially breaking the terms of its SVB contract. That could’ve involved “me funding payroll personally” or “one of our investors leaning in,” he said.
Ultimately, Glaser was relieved of having to make a tough decision. All of Grabango’s cash at the bank, which totals in the double-digits millions, would be available by Monday, in time for the company to transfer money to its payment service provider and meet payroll by Wednesday.
Not that it was smooth sailing on Monday, when Glaser was among the many SVB clients trying to get everything back up and running. The bank’s tech system wasn’t prepared for the onslaught.
“I’m on the SVB website and I felt a little like a teenager trying to buy Taylor Swift tickets,” Glaser said,
Despite the madness that spanned Thursday to Monday, Glaser is now more confident than ever with his banking situation. Prior to the run on SVB, Grabango’s deposits weren’t protected. Now they are, under the government’s action to protect depositors, whether insured or uninsured.
Grabango even pulled down an extra credit line with SVB this week, giving the company more access to capital for its hardware business.
“I think the world will diversify more going forward,” Glaser said. “But at the moment, as long as Silicon Valley Bridge Bank is 100% federally guaranteed, there’s no need to diversify. There’s no safer place to be.”
— CNBC’s Rebecca Smith contributed to this report
WATCH: Here’s how legislators are looking at the collapse of SVB
Formula One F1 – United States Grand Prix – Circuit of the Americas, Austin, Texas, U.S. – October 23, 2022 Tim Cook waves the chequered flag to the race winner Red Bull’s Max Verstappen
Mike Segar | Reuters
Apple had two major launches last month. They couldn’t have been more different.
First, Apple revealed some of the artificial intelligence advancements it had been working on in the past year when it released developer versions of its operating systems to muted applause at its annual developer’s conference, WWDC. Then, at the end of the month, Apple hit the red carpet as its first true blockbuster movie, “F1,” debuted to over $155 million — and glowing reviews — in its first weekend.
While “F1” was a victory lap for Apple, highlighting the strength of its long-term outlook, the growth of its services business and its ability to tap into culture, Wall Street’s reaction to the company’s AI announcements at WWDC suggest there’s some trouble underneath the hood.
“F1” showed Apple at its best — in particular, its ability to invest in new, long-term projects. When Apple TV+ launched in 2019, it had only a handful of original shows and one movie, a film festival darling called “Hala” that didn’t even share its box office revenue.
Despite Apple TV+ being written off as a costly side-project, Apple stuck with its plan over the years, expanding its staff and operation in Culver City, California. That allowed the company to build up Hollywood connections, especially for TV shows, and build an entertainment track record. Now, an Apple Original can lead the box office on a summer weekend, the prime season for blockbuster films.
The success of “F1” also highlights Apple’s significant marketing machine and ability to get big-name talent to appear with its leadership. Apple pulled out all the stops to market the movie, including using its Wallet app to send a push notification with a discount for tickets to the film. To promote “F1,” Cook appeared with movie star Brad Pitt at an Apple store in New York and posted a video with actual F1 racer Lewis Hamilton, who was one of the film’s producers.
(L-R) Brad Pitt, Lewis Hamilton, Tim Cook, and Damson Idris attend the World Premiere of “F1: The Movie” in Times Square on June 16, 2025 in New York City.
Jamie Mccarthy | Getty Images Entertainment | Getty Images
Although Apple services chief Eddy Cue said in a recent interview that Apple needs the its film business to be profitable to “continue to do great things,” “F1” isn’t just about the bottom line for the company.
Apple’s Hollywood productions are perhaps the most prominent face of the company’s services business, a profit engine that has been an investor favorite since the iPhone maker started highlighting the division in 2016.
Films will only ever be a small fraction of the services unit, which also includes payments, iCloud subscriptions, magazine bundles, Apple Music, game bundles, warranties, fees related to digital payments and ad sales. Plus, even the biggest box office smashes would be small on Apple’s scale — the company does over $1 billion in sales on average every day.
But movies are the only services component that can get celebrities like Pitt or George Clooney to appear next to an Apple logo — and the success of “F1” means that Apple could do more big popcorn films in the future.
“Nothing breeds success or inspires future investment like a current success,” said Comscore senior media analyst Paul Dergarabedian.
But if “F1” is a sign that Apple’s services business is in full throttle, the company’s AI struggles are a “check engine” light that won’t turn off.
Replacing Siri’s engine
At WWDC last month, Wall Street was eager to hear about the company’s plans for Apple Intelligence, its suite of AI features that it first revealed in 2024. Apple Intelligence, which is a key tenet of the company’s hardware products, had a rollout marred by delays and underwhelming features.
Apple spent most of WWDC going over smaller machine learning features, but did not reveal what investors and consumers increasingly want: A sophisticated Siri that can converse fluidly and get stuff done, like making a restaurant reservation. In the age of OpenAI’s ChatGPT, Anthropic’s Claude and Google’s Gemini, the expectation of AI assistants among consumers is growing beyond “Siri, how’s the weather?”
The company had previewed a significantly improved Siri in the summer of 2024, but earlier this year, those features were delayed to sometime in 2026. At WWDC, Apple didn’t offer any updates about the improved Siri beyond that the company was “continuing its work to deliver” the features in the “coming year.” Some observers reduced their expectations for Apple’s AI after the conference.
“Current expectations for Apple Intelligence to kickstart a super upgrade cycle are too high, in our view,” wrote Jefferies analysts this week.
Siri should be an example of how Apple’s ability to improve products and projects over the long-term makes it tough to compete with.
It beat nearly every other voice assistant to market when it first debuted on iPhones in 2011. Fourteen years later, Siri remains essentially the same one-off, rigid, question-and-answer system that struggles with open-ended questions and dates, even after the invention in recent years of sophisticated voice bots based on generative AI technology that can hold a conversation.
Apple’s strongest rivals, including Android parent Google, have done way more to integrate sophisticated AI assistants into their devices than Apple has. And Google doesn’t have the same reflex against collecting data and cloud processing as privacy-obsessed Apple.
Some analysts have said they believe Apple has a few years before the company’s lack of competitive AI features will start to show up in device sales, given the company’s large installed base and high customer loyalty. But Apple can’t get lapped before it re-enters the race, and its former design guru Jony Ive is now working on new hardware with OpenAI, ramping up the pressure in Cupertino.
“The three-year problem, which is within an investment time frame, is that Android is racing ahead,” Needham senior internet analyst Laura Martin said on CNBC this week.
Apple’s services success with projects like “F1” is an example of what the company can do when it sets clear goals in public and then executes them over extended time-frames.
Its AI strategy could use a similar long-term plan, as customers and investors wonder when Apple will fully embrace the technology that has captivated Silicon Valley.
Wall Street’s anxiety over Apple’s AI struggles was evident this week after Bloomberg reported that Apple was considering replacing Siri’s engine with Anthropic or OpenAI’s technology, as opposed to its own foundation models.
The move, if it were to happen, would contradict one of Apple’s most important strategies in the Cook era: Apple wants to own its core technologies, like the touchscreen, processor, modem and maps software, not buy them from suppliers.
Using external technology would be an admission that Apple Foundation Models aren’t good enough yet for what the company wants to do with Siri.
“They’ve fallen farther and farther behind, and they need to supercharge their generative AI efforts” Martin said. “They can’t do that internally.”
Apple might even pay billions for the use of Anthropic’s AI software, according to the Bloomberg report. If Apple were to pay for AI, it would be a reversal from current services deals, like the search deal with Alphabet where the Cupertino company gets paid $20 billion per year to push iPhone traffic to Google Search.
The company didn’t confirm the report and declined comment, but Wall Street welcomed the report and Apple shares rose.
In the world of AI in Silicon Valley, signing bonuses for the kinds of engineers that can develop new models can range up to $100 million, according to OpenAI CEO Sam Altman.
“I can’t see Apple doing that,” Martin said.
Earlier this week, Meta CEO Mark Zuckerberg sent a memo bragging about hiring 11 AI experts from companies such as OpenAI, Anthropic, and Google’s DeepMind. That came after Zuckerberg hired Scale AI CEO Alexandr Wang to lead a new AI division as part of a $14.3 billion deal.
Meta’s not the only company to spend hundreds of millions on AI celebrities to get them in the building. Google spent big to hire away the founders of Character.AI, Microsoft got its AI leader by striking a deal with Inflection and Amazon hired the executive team of Adept to bulk up its AI roster.
Apple, on the other hand, hasn’t announced any big AI hires in recent years. While Cook rubs shoulders with Pitt, the actual race may be passing Apple by.
Tesla CEO Elon Musk speaks alongside U.S. President Donald Trump to reporters in the Oval Office of the White House on May 30, 2025 in Washington, DC.
Kevin Dietsch | Getty Images
Tesla CEO Elon Musk, who bombarded President Donald Trump‘s signature spending bill for weeks, on Friday made his first comments since the legislation passed.
Musk backed a post on X by Sen. Rand Paul, R-Ky., who said the bill’s budget “explodes the deficit” and continues a pattern of “short-term politicking over long-term sustainability.”
The House of Representatives narrowly passed the One Big Beautiful Bill Act on Thursday, sending it to Trump to sign into law.
Paul and Musk have been vocal opponents of Trump’s tax and spending bill, and repeatedly called out the potential for the spending package to increase the national debt.
On Monday, Musk called it the “DEBT SLAVERY bill.”
The independent Congressional Budget Office has said the bill could add $3.4 trillion to the $36.2 trillion of U.S. debt over the next decade. The White House has labeled the agency as “partisan” and continuously refuted the CBO’s estimates.
The bill includes trillions of dollars in tax cuts, increased spending for immigration enforcement and large cuts to funding for Medicaid and other programs.
It also cuts tax credits and support for solar and wind energy and electric vehicles, a particularly sore spot for Musk, who has several companies that benefit from the programs.
“I took away his EV Mandate that forced everyone to buy Electric Cars that nobody else wanted (that he knew for months I was going to do!), and he just went CRAZY!” Trump wrote in a social media post in early June as the pair traded insults and threats.
Shares of Tesla plummeted as the feud intensified, with the company losing $152 billion in market cap on June 5 and putting the company below $1 trillion in value. The stock has largely rebounded since, but is still below where it was trading before the ruckus with Trump.
Tesla one-month stock chart.
— CNBC’s Kevin Breuninger and Erin Doherty contributed to this article.
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