A Silicon Valley Bank worker talks with people lining up outside of the bank office on March 13, 2023 in Santa Clara, California.
Justin Sullivan | Getty Images
After turning on CNBC last Thursday to see SVB’s stock price getting hammered and news of venture firms urging startups to hit the exits, EarthOptics CEO Lars Dyrud acted quickly. At 4 p.m. ET, he requested a $25 million wire transfer from Silicon Valley Bank, representing roughly 90% of his company’s deposits.
It was too late. EarthOptics didn’t get a response on Thursday, and the following day SVB was seized by regulators in the second-largest bank failure in U.S. history. Dyrud had no idea when he’d be able to access his company’s deposits, as the Federal Deposit Insurance Corp. only guarantees $250,000 per client.
Like thousands of SVB customers, Dyrud was most immediately worried about missing payroll for March 15, which was just a few days away. He spent all day Friday and the weekend devising an emergency plan that centered around a $1 million loan from three board members, including from one investor who would be wiring funds to BambooHR, the company’s paycheck processor.
“We started planning to be without cash for nine months,” said Dyrud, in an interview Tuesday. “We had four plans in place in priority order in case something went wrong.”
Dyrud sent a Slack message to his employees late last week, updating them on the situation.
“We ultimately expect to be made whole but need to prepare for alternate access to cash while this is sorted,” Dyrud wrote in the memo, which he shared with CNBC.
SVB’s speedy collapse sent shock waves across Silicon Valley as the failure of the preeminent bank for venture-backed startups threatened to indefinitely freeze access to the money companies need to pay their staff, vendors and partners, while also destabilizing the banking system.
According to California regulators, investors and depositors withdrew $42 billion from SVB by the end of Thursday after the bank said it was selling $21 billion worth of securities at a loss and trying to raise additional capital. Dyrud feared at the time that it would be the fastest bank run the country has ever seen due to the nature of the clientele and the speed with which information travels.
On Friday afternoon, Dyrud went with his chief administrative officer and controller to a local Wells Fargo branch, in Arlington, Virginia, to open a new account. It was the only bank that would open a same-day account for his 75-person startup, whose technology is used by agricultural companies and farmers to measure the health of their soil.
That evening, Dyrud held a 45-minute board meeting over Zoom to make sure everyone was aware of the gameplan and the loan arrangement, which was structured as an unsecured promissory note. Dyrud said he was on the phone 12 hours a day, starting Thursday.
Four days of panic finally came to an end late Sunday, when regulators announced a plan to backstop deposits and ensure that all clients would be able to retrieve their money starting Monday.
By early this week, EarthOptics had its cash safely in Wells Fargo and was repaying two investors for the loans. Dyrud said he was able to call off the loan from the third investor before the money was sent.
“It was the most heavily negotiated two-day loan ever,” Dyrud said.
Refreshing Google
Otter.ai founder and CEO Sam Liang spent Monday driving to SVB branches in Silicon Valley to try and retrieve millions of dollars of his company’s money.
Liang said the company, whose software transcribes audio from meetings and interviews, tried to initiate a transfer Thursday night, but it never went through.
“We were pretty worried over the weekend, watching the news all the time,” Liang said, in an interview on Monday from the parking lot of the SVB branch in Menlo Park, California. “I checked Google like 20 times an hour, watched [Treasury Secretary Janet] Yellen talking about not bailing out Silicon Valley Bank.”
He woke up at 7 a.m. on Monday and tried logging into his account, but kept getting error messages because the system was overloaded. That’s when he got in his car.
“I figured, OK I’ll just go to an office physically,” Liang said. “I went to the Palo Alto office first. There was a line there, but a guy said they couldn’t do much. I drove from the Palo Alto office to the Menlo Park office.” At that branch, Liang said he waited between 90 minutes and two hours for help.
Liang said he’s lucky that a few months earlier Otter, which has about 100 employees, had moved the majority of its money to another bank, though he didn’t say why. Still, he said the company had a lot of money in SVB — in the millions of dollars, but less than $10 million — which would represent “a huge damage” if it disappeared.
“We need to make sure payroll and everything works,” Liang said.
He wasn’t able to get a hold of all of his money right away, though he’s confident it’s all available following the plan announced by regulators on Sunday.
Silicon Valley Bank customers listen as FDIC representatives, left, speak with them before the opening of a branch SVBs headquarters in Santa Clara, California on March 13, 2023.
Noah Berger | AFP | Getty Images
“I just got a cashier’s check,” he said. “They couldn’t give us everything so they gave us a percentage of the money. We have to do it again probably later today.”
Meanwhile, as clients plotted their next move, SVB’s newly appointed leader sent out a plea for customers to come back home.
Tim Mayopoulos, who was appointed by the FDIC as CEO of the bank, now called Silicon Valley Bridge Bank, emailed customers to tell them that SVB is open for business and ready to receive and hold deposits.
“The number one thing you can do to support the future of this institution is to help us rebuild our deposit base, both by leaving deposits with Silicon Valley Bridge Bank and transferring back deposits that left over the last several days,” Mayopoulos wrote in an email that was also posted on the company’s website.
Liang said Otter opened accounts at two larger banks over the weekend and will “distribute money over multiple banks.”
Dyrud has a similar plan. For now, all of EarthOptics’ cash is parked at Wells Fargo, but he said the company will soon spread some of it to JPMorgan Chase and one other bank.
“It just makes sense,” Dyrud said. “We wouldn’t have been in this position had we had even a second account.”
Dyrud traveled from Washington, D.C., where he’s based, to San Francisco for a conference this week. Dyrud said he’d never done business with SVB prior to running EarthOptics, but he’s spoken with people at the event who have much longer and deeper ties to the bank through venture debt arrangements and other types of financing.
“There are some that are more loyal than I,” he said.
Like buying Taylor Swift tickets
Will Glaser would put himself in the more loyal category, though he had an equally chaotic four days as he tried to shore up his company’s liquidity.
Glaser is founder and CEO of Grabango, a developer of checkout-free shopping technology. He’s a longtime Bay Area technologist, having co-founded Pandora in 2000.
Grabango was more limited than some other companies in how it could respond to the SVB crisis because of the terms of its agreement with the bank. Grabango counts on the bank for a venture debt line, which includes a provision that forbids the company from doing much banking with other institutions.
That exclusivity created a huge headache for Glaser over the weekend. He wasn’t sure how he’d be able to come up with the funds needed to meet March 15 payroll without breaching his company’s covenant with SVB. And nobody was picking up the phone at the bank to tell him it was OK, or alternatively, to help him get an additional short-term loan from SVB.
“I was definitely scrambling with my team and investors to line up alternatives,” Glaser said. “There was never a moment where I thought we’d lose our deposits, but it was definitely a liquidity crunch. Would we have money and time to make payroll?”
Glaser said he was communicating all weekend with his investors and lawyers from Orrick, Herrington & Sutcliffe. They were discussing all possible contingencies and trying to determine if there were any emergency funding options to pay the company’s 110 staffers without potentially breaking the terms of its SVB contract. That could’ve involved “me funding payroll personally” or “one of our investors leaning in,” he said.
Ultimately, Glaser was relieved of having to make a tough decision. All of Grabango’s cash at the bank, which totals in the double-digits millions, would be available by Monday, in time for the company to transfer money to its payment service provider and meet payroll by Wednesday.
Not that it was smooth sailing on Monday, when Glaser was among the many SVB clients trying to get everything back up and running. The bank’s tech system wasn’t prepared for the onslaught.
“I’m on the SVB website and I felt a little like a teenager trying to buy Taylor Swift tickets,” Glaser said,
Despite the madness that spanned Thursday to Monday, Glaser is now more confident than ever with his banking situation. Prior to the run on SVB, Grabango’s deposits weren’t protected. Now they are, under the government’s action to protect depositors, whether insured or uninsured.
Grabango even pulled down an extra credit line with SVB this week, giving the company more access to capital for its hardware business.
“I think the world will diversify more going forward,” Glaser said. “But at the moment, as long as Silicon Valley Bridge Bank is 100% federally guaranteed, there’s no need to diversify. There’s no safer place to be.”
Tony Xu, co-founder and CEO of DoorDash Inc., smiles during the Wall Street Journal Tech Live conference in Laguna Beach, California, on Oct. 22, 2019.
Martina Albertazzi | Bloomberg | Getty Images
During the depths of the Covid pandemic, with restaurants around the country facing an existential crisis, DoorDash CEO Tony Xu had an unconventional proposal. He wanted to cut commissions.
Chief Business Officer Keith Yandell worried that such a move would result in a massive hit to profits ahead of the company’s planned IPO. But Xu made a persuasive case.
“If restaurants don’t thrive, we cannot,” Yandell told CNBC in a recent interview, recalling Xu’s perspective at the time. “We need to take a leadership position.”
The company ended up sacrificing over $100 million in fees, Xu later said.
Since starting DoorDash on the campus of Stanford University in 2013, the now 40-year-old CEO has navigated the notoriously cutthroat and low-margin business of food delivery, building a company that Wall Street today values at close to $90 billion. The stock has emerged as a tech darling this year, jumping 23%, while the Nasdaq is still down for the year largely on tariff concerns.
More than four years after its IPO, net profits remain slim. But that’s not getting in the way of Xu’s mission to become an industry consolidator, using a combination of cash and new debt to fuel an acquisition spree at a time when big tech deals remain scarce. Earlier this month, DoorDash scooped up British food delivery startup Deliveroo for about $3.9 billion and restaurant technology company SevenRooms for $1.2 billion.
“What we’ve delivered for a customer yesterday probably isn’t good enough for what we will deliver for them today,” Xu told CNBC’s “Squawk Box” after the deals were announced.
This week DoorDash announced the pricing of $2.5 billion in convertible debt, and said the proceeds could be used in part for acquisitions.
Doordash food delivery service in New York City on Feb. 13, 2025.
Danielle DeVries | CNBC
The San Francisco-based company has a history with scooping up competitors to grow market share. In 2019, it bought food delivery competitor Caviar for $410 million from Square, now known as Block. About two years later, DoorDash said it was paying $8.1 billion for international delivery platform Wolt. The deal was its last big transaction until this month.
When DoorDash entered the food delivery market, it had to face off against the likes of GrubHub and Seamless, which later joined forces. That combined entity was bought late last year by restaurant owner Wonder Group. In 2014, Uber launched Uber Eats, which is now DoorDash’s biggest competitor in the U.S.
“It’s a very competitive market, and I think merchants do have choice,” Xu said in the CNBC interview. “What we’re focused on is always trying to innovate and bring new products to match increasing standards and expectations from customers.”
DoorDash didn’t make Xu available for an interview for this story, but provided a statement about the company’s acquisition strategy.
“We’re very picky, very patient, and conscious that, for most companies, deals don’t work out in hindsight,” the company said. “When we see an opportunity that brings value to customers, expands our potential to empower local economies around the world, and has a path to strong long-term returns on capital, we tend to push our chips in.”
Taking on the suburbs
DoorDash differentiated itself early on by cornering suburban markets that had fewer delivery options, while other players attacked city centers. When Covid shut down restaurant dining in early 2020, DoorDash capitalized on the booming demand for deliveries. Revenue more than tripled that year, and grew 69% in 2021.
Colleagues and early investors credit a customer-first focus for much of Xu’s success. Gokul Rajaram, who joined DoorDash through its Caviar acquisition, described Xu as “the best operational leader in the U.S.” after Amazon founder Jeff Bezos.
Restaurants haven’t universally viewed DoorDash as an ally. Commissions can reach as high as 30%, which is a hefty cut to fork over. Many restaurants have reluctantly paid the high fees because of DoorDash’s dominant market share, which reached an estimated 67%. In 2021, the company introduced three tiers of pricing, with a basic option at 15% for more price-sensitive businesses.
DoorDash needs the high fees in order to stay in the black. The company’s contribution profit as a percentage of total marketplace volume hovers below 5%.
Colleagues who have known Xu for decades say the food delivery entrepreneur hasn’t changed much since the early days of the company.
Yandell said Xu once took advice from his young daughter, who complained about a routing issue while accompanying him on food delivery orders. All employees, including Xu, are required to complete orders and handle support calls every year as part of the company’s WeDash program.
In a part of the country known for the pomp of its wealthy founders, Xu has a very different reputation.
Early workers recall memories of Xu pulling up in a dilapidated green 2001 Honda Accord to team events, or participating in company knockout basketball games referred to as “knockys,” next to the animal hospital in Palo Alto, which DoorDash briefly called its headquarters. Xu also personally approved every offer for the company’s first 4,000 employees.
Xu spends many mornings answering customer service complaints. He often drops his kids off at school and, after tucking them in at night, hops on calls with international regions, colleagues say. Xu is an avid Gold State Warriors basketball fan but has a soft spot for the Chicago Bulls, having spent many years in Illinois. Once or twice a week, Xu squeezes in a morning run, and will often do so while traveling to explore different neighborhoods and stores.
Xu was born in China and moved with his family to Champaign, Illinois, in 1989. Growing up, he played basketball and mowed lawns to save up for a Nintendo. He told Stanford’s View From the Top podcast in 2021 that the experience, and watching his parents hustle, taught him how to “earn your way into better things.”
His “characteristics became the company’s values,” said Alfred Lin, an early DoorDash investor and partner at venture firm Sequoia.
Xu often attributes his entrepreneurial spirit to his parents. His mother worked as a doctor in China, and juggled three jobs in the U.S. for over a decade, saving up enough to eventually open a medical clinic. His father worked as a waiter while pursuing a Ph.D. Xu said on the podcast that watching his mom gave him a deep understanding of what it takes to run a small business, which came in handy in DoorDash’s early years as he was trying to convert restaurants into customers.
‘Ten times harder’
Employees say Xu has a reputation for detecting hidden talents among his colleagues. Jessica Lachs, the company’s chief analytics officer, was working as a general manager assisting with DoorDash’s Los Angeles launch when Xu guided her toward her passion for data.
“He believes in leaning into the things you’re really good at, rather than trying to be mediocre at a lot of things,” she said.
After Toby Espinosa, DoorDash’s ads vice president, lost a deal with a major fast food company during his early years at the startup, Xu told him to work “10 times harder” and become an expert in his field. A few years later, the company secured the partnership, Espinosa said.
Grit and struggle defined the early years of DoorDash. The founding team of four managed deliveries around Stanford and Palo Alto though a Google Voice number directed to their cellphones.
DoorDash emerged out of a Stanford business school course known as Startup Garage, taught by Professor Stefanos Zenios. The class requires students to present a business idea, test it, and then pitch it to investors.
Zenios said Xu stood out with his data-driven approach and natural leadership qualities. The team tested two different ideas, including a platform that helped small businesses better track the effectiveness of their marketing, he recalls. Zenios called the idea to target suburban areas a “brilliant insight.”
Xu and his team entered Y Combinator in the summer of 2013. The three-month startup accelerator program is known for spawning companies like Airbnb, Stripe and Reddit. Every session culminates with a demo day in front of some of Silicon Valley’s biggest investors.
The DoorDash idea excited Paul Buchheit, creator of Gmail and a partner at Y Combinator. But like many other potential investors, Buchheit was skeptical about the economic model.
“You had a talented team of founders working on what I thought was an idea that had potential,” he said. “That’s basically the formula for a good startup.”
On pitch day, the company failed to lure any venture firms, but Buchheit later participated as a seed investor.
Shortly after demo day, DoorDash encountered Saar Gur of Charles River Ventures. Gur had been looking for a food delivery platform to back and was conducting due diligence on another company when a friend led him to DoorDash.
By the end of their first meeting, they were “finishing each other’s sentences,” Gur said.
Sequoia’s Lin initially passed on DoorDash after the Y Combinator pitch, but kept in touch with the team. Lin said he wanted to see data that showed the platform could penetrate beyond Stanford and Palo Alto, and retain customers. He ended up leading two institutional rounds, attaining a 20% stake for Sequoia at the time of the IPO.
“Tony always believed that his company would succeed, or they’ll find a way to succeed,” Lin said.
A food delivery messenger is seen in Manhattan.
Luiz C. Ribeiro | New York Daily News | Tribune News Service | Getty Images
Shortly after its Y Combinator stint, DoorDash hit an early roadblock. Following a Stanford football game, a rush of orders bombarded its delivery system causing massive delays, Xu told Y Combinator’s CEO Garry Tan in an interview this year.
The founders refunded the orders and spent the night baking cookies, then driving them to customers early the next morning.
Oren’s Hummus co-owner Mistie Boulton said DoorDash still takes that approach. The team comes to meet with her every quarter and she serves as a beta tester for new products.
The restaurant, which started in Palo Alto and has since expanded to a half-dozen locations across the Bay Area, was one of DoorDash’s first clients, latching onto the opportunity to reach more customers beyond its small establishment that frequently had lines snaking out the door.
“We just fell in love with the idea,” Boulton said. “The number one thing that encouraged and enticed me to want to work with them was Xu’s passion. He really is one of those people that you can count on.”
The acquisition of Deliveroo, based in London, marks a renewed effort by DoorDash to expand its presence overseas, following the purchase of Finland’s Wolt three years ago.
The cash deal for SevenRooms, a New York City-based data platform for restaurants and hotels to manage booking information, takes DoorDash into an entirely new category. Xu told CNBC that DoorDash is a “multi-product company now that’s operating on a global scale.”
Following the acquisition announcements, which coincided with a disappointing earnings report in March, analysts at Piper Sandler reiterated their hold recommendation on the stock.
One reason for concern, they said, was that “integrating multiple acquisitions at once may create some noise near-term.”
Elon Musk is interviewed on CNBC from the Tesla headquarters in Texas.
CNBC
Shares of the Elon Musk-led automaker Tesla have rallied in May despite recent poor car sales numbers for the company in China and Europe, as the billionaire CEO promised to focus more on his businesses than politics.
Tesla shares are on track for an increase of more than 20% for the month.
The stock is still down about 12% for the year. Apple is down about 21% year-to-date, the worst of all the megacaps.
“This will be his last day, but not really, because he will, always, be with us, helping all the way,” Trump wrote on Truth Social. “Elon is terrific!”
Musk said on the most recent Tesla earnings call that his time spent running DOGE would drop significantly by the end of May, but that he plans to spend a “day or two per week” on government work until the end of Trump’s term.
Musk also planned to keep his office at the White House.
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Tesla year to date stock chart
The New York Times reported Friday that while Musk was campaigning for Trump last year, he had been taking drugs “well beyond occasional use” and was “facing an increasingly turbulent family life.”
The Times noted it was unclear if that habit carried over to his time in the White House, when he was also juggling Tesla and the other companies in his business empire — including SpaceX and X owner xAI, his artificial intelligence company.
Tesla’s European sales dropped by half, year-over-year for April.
Tesla sales in China, another massive market for battery electric vehicles, were down by about 25% year over year in the first eight weeks of the current quarter.
The carmaker has faced protests in reaction to Musk’s ties with Trump, and his endorsement of Germany’s far-right extremist party AfD.
Pension fund leaders recently called out Tesla’s board in a letter, demanding that they rein in Musk, and require him to work a minimum of 40 hours a week on Tesla to fix what they called the current “crisis.”
Read more CNBC tech news
Musk and Tesla have tried to re-focus on the company’s prospects in autonomous vehicle tech, humanoid robotics and artificial intelligence.
Bloomberg reported this week that Tesla plans to launch its long-delayed and much anticipated autonomous vehicle ride-hailing service in Austin, Texas, on June 12th.
Tesla has not confirmed that start date, but has been promising to launch a robotaxi ride-hailing service in Austin before the end of June.
Musk told CNBC’s David Faber in a recent interview that Tesla would start with a small fleet of Model Y Tesla vehicles equipped with the company’s newest, Unsupervised Full Self Driving hardware and software.
Musk has been promising investors a robotaxi vehicle for years, and the company has ceded ground to Waymo in the U.S. The Alphabet-owned robotaxi venture recently surpassed 10 million paid, driverless ridehailing trips.
Shares of Tesla have also benefitted from the company’s stronger position, relative to other U.S. automakers when it comes to weathering tariffs.
Tesla operates two massive vehicle assembly plants domestically, one in Fremont, California and another in Austin, Texas, and has more North American-made parts in its cars than most of its competitors.
Chinese President Xi Jinping and U.S. President Donald Trump.
Dan Kitwoodnicholas Kamm | Afp | Getty Images
China is calling out the U.S. for “discriminatory restrictions” in its use of export controls in the chip industry, after the Trump administration accused the world’s second-largest economy of violating a preliminary trade deal between the two countries.
“Recently, China has repeatedly raised concerns with the U.S. regarding its abuse of export control measures in the semiconductor sector and other related practices,” China U.S. embassy spokesperson Liu Pengyu told NBC News.
It’s the latest escalation in the simmering trade war between the U.S. and China, particularly as it pertains to artificial intelligence and the infrastructure needed to develop the most advanced technologies.
China’s response comes after President Donald Trump said early Friday in a social media post that China had violated a trade agreement. U.S. Trade Representative Jamieson Greer told CNBC in an interview that the “Chinese are slow rolling its compliance.”
On May 12, the U.S. and China agreed to a 90-day suspension on most tariffs imposed by either side. That agreement followed an economic and trade meeting between the two countries in Geneva, Switzerland.
“China once again urges the U.S. to immediately correct its erroneous actions, cease discriminatory restrictions against China and jointly uphold the consensus reached at the high-level talks in Geneva,” the embassy spokesperson said.
The statement didn’t specify any actions taken by the U.S. Earlier this month, China said the U.S. was “abusing” export controls after the U.S. banned American companies from importing or even using Huawei’s AI chips.
The U.S. has limited exports of some chips and chip technology to China as part of a national defense strategy dating back to the first Trump administration.
In 2019, President Trump cut off Huawei’s access to U.S. technology, which forced it to essentially exit the smartphone business for a few years before it could develop its own chips without use of U.S intellectual property or infrastructure. In 2022, the Biden administration first moved to cut off Chinese access to the fastest AI chips made by Nvidia and Advanced Micro Devices.
The restrictions have intensified of late, and earlier this week, chip software makers, including Synopsys and Cadence Design Systems, said they had received letters from the U.S. Commerce Department telling them to stop selling to China.
Nvidia, which makes the most advanced semiconductors for AI applications, has vocally opposed the U.S. export controls, saying that they would merely force China to develop its own chip ecosystem instead of building around U.S. standards.
Nvidia was told earlier this year that it could no longer sell its H20 chip to China, a restriction that the company said this week would cause it to miss out on about $8 billion in sales in the current quarter. The H20 chip was specifically designed by Nvidia to comply with 2022 restrictions, but the Trump administration said in April that the company needed an export license. Nvidia said it was left with $4.5 billion in inventory it couldn’t reuse.
“The U.S. has based its policy on the assumption that China cannot make AI chips,” Nvidia CEO Jensen Huang told investors on the company’s earnings call. “That assumption was always questionable, and now it’s clearly wrong.”
The Trump administration did rescind an expansive chip export control rule that was implemented by the Biden administration called the “AI diffusion rule,” which would have placed export caps on most countries. A new and simpler rule is expected in the coming months.