How Walmart is using A.I. to make shopping better for its millions of customers

Published

2 years ago

March 27, 2023

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How Sam's Club plans to take on its rival Costco

Amid the recent flurry of excitement around the transformational potential of ChatGPT is the fact that companies have been using artificial intelligence across their businesses for years.

But few companies have the ability to gather the massive data sets that power AI quite like Walmart. There are roughly 4,700 Walmart stores and 600 Sam’s Clubs in the U.S. employing a combined 1.6 million workers — or associates as the company likes to call them.

Deploying artificial intelligence and machine learning in ways that improve both the customer and employee experience across such a massive environment is the focus of Walmart’s AI strategy, said Anshu Bhardwaj, senior vice president of tech strategy and commercialization at the retail giant.

At warehouse chain Sam’s Club, the membership model provides the company with huge amounts of data about what members are searching for, what they like, what they’re buying and when. “[Customers] are generating all these breadcrumbs about what they like and want and that’s allowing us to make the shopping experience better,” she said.

One way to do that is to make sure the items they want to buy are in stock. At Sam’s, that means staying on top of roughly 6,000 items stacked on shelves in warehouse stores that average 136,000 sq. feet.

Sam’s is using, of all things, floor scrubbers to do just that. As they travel around the stores, keeping floors clean and free of debris, they’re also capturing, in real time, images of every item in the store. These scrubbers (there’s one in each store) are equipped with inventory intelligence towers that take more than 20 million photos of everything on the shelves every day.

A Brain Corp. autonomous floor scrubber, called an Auto-C, cleans the aisle of a Walmart’s store. Sam’s Club completed the rollout of roughly 600 specialized scrubbers with inventory scan towers last October in a partnership Brain Corp.

Source: Walmart

“What this means is that I can distinguish Kellogg’s Froot Loops from Kellogg’s Frosted Flakes and the depth in which they’re stocked on the shelves,” explained Bhardwaj. “And if you think about a shelf, it doesn’t always have items in the front. They could be staked in the back and then there are shadows as well.”

This is where AI and machine learning comes in. She said the company has trained its algorithms to discern the different brands and their inventory positions, taking into account how much light there is or how deep the shelf is, with more than 95% accuracy. When a product gets to a pre-determined level, the stock room is automatically alerted so that the item is always available.

If there’s nothing in the stock room, but a delivery scheduled that day contains Kellogg’s products, the algorithm will tell an associate to take that Kellogg palette directly to the sales floor, rather than to the stock room. Bhardwaj said since deploying this AI last year, employee productivity has increased 15%.

“This is how we close the loop,” she said. “We never want to be out of stock on any item.”

AI is also powering the Walmart shopping app. For example, if a customer orders Pampers on the app, it can now recognize when this customer last ordered the product and whether the size is still appropriate.

Even though Walmart has been on its AI journey for years, the goal has remained the same, Bhardwaj said: Find better ways to figure out what the customer wants to buy and how best to get it to them. “AI is a way to make those decisions super easy for us,” she said. “That’s how I look at it.”

The goal is to create as little friction between what customers want and what they ultimately buy. “I hate shopping for things like milk and toilet paper,” Bhardwaj said. “We want to make the shopping experience for everyday items a no-brainer for our customers.”

Technology

Google says Fox channels to go dark on YouTube TV if agreement isn’t reached

Published

5 hours ago

August 25, 2025

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Google says Fox channels to go dark on YouTube TV if agreement isn't reached

Nurphoto | Nurphoto | Getty Images

Google-owned YouTube on Monday said it may remove channels including Fox Broadcast Network, Fox News and Fox Sports from its TV streaming platform if it doesn’t reach an agreement with Fox Corporation.

YouTube TV’s renewal date with Fox is coming on Wednesday, and while the two companies have been in ongoing negotiations, they’ve been unable to reach a deal, the YouTube team wrote in a blog post. The company also emailed YouTube TV subscribers about the potential fall out with Fox.

“Fox is asking for payments that are far higher than what partners with comparable content offerings receive,” YouTube wrote in the blog. “Our priority is to reach a deal that reflects the value of their content and is fair for both sides without passing on additional costs to our subscribers.”

If YouTube is unable to reach a new agreement by 5 p.m. Eastern on Wednesday, the Fox channels will become unable on YouTube TV, the Google company said. YouTube pays broadcasters like Fox to carry their channels, and a blackout could have implications on advertisers and millions of viewers who cut their cords to stream Fox’s various channels on YouTube TV.

“While Fox remains committed to reaching a fair agreement with Google’s YouTube TV, we are disappointed that Google continually exploits its outsized influence by proposing terms that are out of step with the marketplace,” the media company said in a statement.

The Fox standoff represents the latest contract dispute between content companies and delivery networks as viewers increasingly ditch cable.

In February, Paramount Global notified YouTube TV subscribers that more than 20 channels including CBS, BET, Comedy Central, MTV and Nickelodeon could go dark on the service if the two didn’t reach a deal. Shortly after, YouTube TV and Paramount announced a multi-year distribution deal.

YouTube TV’s base plan costs $82.99 per month and includes over 100 live channels and unlimited cloud DVR. YouTube said a key part of its commitment to users is its partnership with content providers like Fox, “which allows us to carry a wide variety of channels.”

If Fox does go offline for an extended period of time, YouTube will give its members a $10 credit, the Google company wrote. Users will also be able to watch Fox content by signing up for Fox One, Fox’s streaming service, the blog said.

YouTube recently overtook Netflix, which has a market cap of $515 billion, as the top streaming platform in terms of audience engagement. Google does not provide official subscriber numbers for YouTube TV, but in its February 2024 letter, YouTube CEO Neal Mohan announced that the service had more than 8 million subscribers. MoffettNathanson principal analyst Michael Nathanson has estimated that YouTube TV has approximately 9.4 million paying subscribers.

WATCH: Apple and Google’s multibillion dollar search pact at risk

Technology

Musk’s xAI sues Apple, OpenAI alleging anticompetitive scheme harmed X, Grok

Published

13 hours ago

August 25, 2025

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Musk’s xAI sues Apple, OpenAI alleging anticompetitive scheme harmed X, Grok

Elon Musk, CEO of SpaceX and Tesla, attends the Viva Technology conference at the Porte de Versailles exhibition center in Paris on June 16, 2023.

Gonzalo Fuentes | Reuters

Elon Musk‘s xAI sued Apple and OpenAI on Monday, accusing the pair of an “anticompetitive scheme” to thwart artificial intelligence rivals.

The lawsuit, filed by Musk’s AI startup xAI and its social network business X, alleges Apple and OpenAI have “colluded” to maintain monopolies in the smartphone and generative AI markets.

Musk’s xAI acquired X in March in an all-stock transaction.

It accuses Apple of deprioritizing so-called “super apps” and generative AI chatbot competitors, such as xAI’s Grok, in its App Store rankings, while favoring OpenAI by integrating its ChatGPT chatbot into Apple products.

“In a desperate bid to protect its smartphone monopoly, Apple has joined forces with the company that most benefits from inhibiting competition and innovation in AI: OpenAI, a monopolist in the market for generative AI chatbots,” according to the complaint, which was filed in U.S. District Court for the Northern District of Texas.

An OpenAI spokesperson said in a statement: “This latest filing is consistent with Mr. Musk’s ongoing pattern of harassment.”

Representatives from Apple didn’t immediately respond to a request for comment.

The Tesla CEO launched xAI in 2023 in a bid to compete with OpenAI and other leading chatbot makers.

Nvidia’s new ‘robot brain’ goes on sale for $3,499 as company targets robotics for growth

Published

13 hours ago

August 25, 2025

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Nvidia's new 'robot brain' goes on sale for ,499 as company targets robotics for growth

Jensen Huang, CEO of Nvidia, is seen on stage next to a small robot during the Viva Technology conference dedicated to innovation and startups at Porte de Versailles exhibition center in Paris, France, on June 11, 2025.

Gonzalo Fuentes | Reuters

Nvidia announced Monday that its latest robotics chip module, the Jetson AGX Thor, is now on sale for $3,499 as a developer kit.

The company calls the chip a “robot brain.” The first kits ship next month, Nvidia said last week, and the chips will allow customers to create robots.

After a company uses the developer kit to prototype their robot, Nvidia will sell Thor T5000 modules that can be installed in production-ready robots. If a company needs more than 1,000 Thor chips, Nvidia will charge $2,999 per module.

CEO Jensen Huang has said robotics is the company’s largest growth opportunity outside of artificial intelligence, which has led to the Nvidia’s overall sales more than tripling in the past two years.

“We do not build robots, we do not build cars, but we enable the whole industry with our infrastructure computers and the associated software,” said Deepu Talla, Nvidia’s vice president of robotics and edge AI, on a call with reporters Friday.

The Jetson Thor chips are based on a Blackwell graphics processor, which is Nvidia’s current generation of technology used in its AI chips, as well as its chips for computer games.

Nvidia said that its Jetson Thor chips are 7.5 times faster than its previous generation. That allows them to run generative AI models, including large language models and visual models that can interpret the world around them, which is essential for humanoid robots, Nvidia said. The Jetson Thor chips are equipped with 128GB of memory, which is essential for big AI models.

Companies including Agility Robotics, Amazon, Meta and Boston Dynamics are using its Jetson chips, Nvidia said. Nvidia has also invested in robotics companies such as Field AI.

However, robotics remains a small business for Nvidia, accounting for about 1% of the company’s total revenue, despite the fact that it has launched several new robot chips since 2014. But it’s growing fast.

Nvidia recently combined its business units to group its automotive and robotics divisions into the same line item. That unit reported $567 million in quarterly sales in May, which represented a 72% increase on an annual basis.

The company said its Jetson Thor chips can be used for self-driving cars as well, especially from Chinese brands. Nvidia calls its car chips Drive AGX, and while they are similar to its robotics chips, they run an operating system called Drive OS that’s been tuned for automotive purposes.