RBH has confirmed to Sky News that the flat – which is now home to a new tenant – still contains black mould, although it is not as prevalent as when the Ishak family lived there.
The latest investigation into the tragedy found a culture where staff dismissed residents out of hand, believing they knew better.
RBH employees held “prejudices and lazy assumptions” about asylum seekers and refugees, that left them struggling with inadequate – and sometimes dangerous – housing, according to the Housing Ombudsman.
One staff member said when residents complained about the mould and living conditions, a manager told her because “most of the residents are refugees” they “were lucky to have [a] roof over head”.
‘Disgusting’ attitudes on display
Richard Blakeway, from the Housing Ombudsman, said the attitudes on display were “frankly, disgusting”.
While RBH did conduct an independent review following Awaab’s death, this was done entirely by telephone because of the pandemic. It failed to identify the extensive damp and mould – present in 80% of homes – that a subsequent survey in 2022 found throughout the estate.
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Of the 380 properties surveyed, 12 were branded as Category 1 hazards.
The ombudsman said it is inevitable there are more residents out there living with “serious mould” and RBH has been given a three-month deadline to make progress on the failures outlined in the report.
Yvonne Arrowsmith, RBH Interim Chief Executive, said the organisation was not going to argue with the contents of the report.
Her predecessor, Gareth Swarbrick, was sacked in the wake of Awaab’s death while RBH was stripped of new funding and downgraded to “non-compliant” by the regulator for failing to act.
“We are really sorry to any residents that have not been treated with respect, that haven’t felt their voice has been heard. Because that’s just not acceptable,” she told Sky News.
The report, she said, was “painful” and “uncomfortable” to read, but was also fairly “balanced”, with the ombudsman recognising where it was attempting to improve.
RBH has visited 5,000 properties since December to check for problems and is doing a 100% stock condition survey this year.
But Ms Arrowsmith denied the organisation is structurally racist, and said: “It was poor customer service”.
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3:11
Is Awaab’s death a defining moment for the housing sector?
Awaab’s family wrongly blamed
When mould issues were first reported by Awaab’s family, RBH focussed entirely on how his parents were using the home.
Previously, the inquest heard evidence from staff that the family had a “lifestyle of boiling food in pans on the stove” and assumptions had been made, on the basis of seeing a bucket, that the family practiced ritual bathing.
This assumption was based entirely on a member of staff’s “previous, irrelevant” interactions with other people in the same block of flats.
Mr Blakeway said the initial response by RBH to Awaab’s death was “inadequate” and “simply wrong”.
“There were misplaced views and derogatory comments about the family and the circumstances in which the family found themselves,” he said.
The ombudsman also found RBH lost most of its email data in 2020. This destroyed an audit trail for cases wrongly handled by email in the years previously, including that of Awaab’s family.
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2:34
Awaab ‘paid price for corporate neglect’
‘They blamed us for breathing too much’
The dismissive language was not restricted to just Awaab’s family either.
One tenant, who lives in a three-bedroom house managed by RBH, told Sky News most of the rooms are “useless” because of damp and mould.
Richard Kalanyos has a small child around Awaab’s age and first complained to his landlord two years ago about the problem.
“The bed has mould everywhere, the walls, around the window area too,” he said.
“Night or day, there’s always moisture. We heat the rooms a lot, losing money by heating, but it’s just too much.”
He said RBH sent someone to investigate, but they blamed him for having “too many people” in the property.
“They blamed us for breathing too much,” he said.
He continued: “But every day we leave the windows open.
“I was so angry, but what can I do? It was hopeless to try and get help.”
‘RBH threw out my parent’s ashes’
Residents were often accused of using mould issues to try and get a bigger property, the ombudsman report found.
In one 2021 case, an RBH staff member admitted there was a “small amount of black mould in the property” but blamed it on the people living there.
In an internal email, sent after the inspection, they wrote: “There are three children and two adults living in the two bed home. So, that is the cause of the problem. Their frustration is that they want a bigger home and cant [sic] get one.”
And problems went even beyond RBH’s inability to deal with mould.
In another instance, a resident was given the wrong end date for her tenancy. RBH realised this but did not contact her to correct it. The woman had partially moved out and when she returned to finish getting her belongings she found the landlord had changed the locks.
They had also thrown away her belongings – including her parent’s ashes.
Mr Blakeway said the ombudsman is seeing “repeated failure” from a number of landlords, but the report should be a wake-up call, both for RBH and the housing sector as a whole.
Housing Secretary Michael Gove said: “This investigation lays bare the appalling failures by Rochdale Boroughwide Housing that led to Awaab Ishak’s tragic death. It is shocking that such inadequate standards and repeated tenant blaming were long-standing issues.
“This is absolutely unacceptable and I will continue to block government funding from RBH for new homes until it can prove each of its residents has a safe and secure home. New leadership at RBH is an important first step, but there is still much more to do.
“Our Social Housing Bill will hold failing landlords to account and in Awaab’s name, we are introducing a law so that hazards like damp and mould will have to be fixed within set time frames.”
The government contract for the controversial asylum barge in Dorset has ended.
The last asylum seekers are believed to have left Bibby Stockholm at the end of November after Labour said it would have cost more than £20m to run in 2025.
Its closure this month was expected, and on Friday the management firm and the Home Office confirmed to Sky News the contract had now expired.
It’s currently unclear when Bibby Stockholm will leave Portland and what it will be used for next.
The Conservative government started using the vessel in August 2023.
It said putting nearly 500 men on board while they waited for an asylum decision was cheaper than paying for hotel rooms.
However, it was controversial from the start and sparked legal challenges and protests.
More on Asylum
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0:49
August: 2023: Barge reminds migrant of Islamic State
Days after the first group boarded there was an outbreak of Legionella bacteria in the water system and it had to be evacuated for two months.
Pressure on hospitals is particularly high this winter, with more than a dozen declaring critical incidents in recent days.
Hospitals struggle every winter with additional pressures due to the impact of cold weather, but the early arrival of flu this season and high volume of cases meant Christmas and New Year’s weeks were even busier than usual.
There are currently at least 20 hospitals that have declared critical incidents in England, although this is a fast-moving picture, and some trusts will go into critical incident for as little as half an hour.
The latest NHS winter situation reports give a more detailed look at the level of pressure experienced by individual trusts, including those with the worst ambulance handover delays and highest levels of flu patients.
Ambulance handover delays
When a patient arrives at a hospital in an ambulance, clinical guidelines suggest that it should take no longer than 15 minutes to transfer them into emergency care.
It is now common for handovers to regularly exceed this timeframe, however, when emergency departments are overcrowded and lack the capacity to keep up with new patient arrivals.
This is risky for patients because it delays their assessment and treatment by clinicians, and also reduces the availability of ambulances to respond to new incidents.
The trust with the longest delays was University Hospitals Plymouth, with an average handover time of three hours and 33 minutes over the week – two hours and 40 minutes longer than the average for England. It also recorded the longest average handover times for a single day, at five hours and 14 minutes on New Year’s Day.
Use the table below to search for local ambulance handover times:
On 7 January, University Hospitals Plymouth declared a critical incident at Derriford Hospital due to “significant and rising demand for hospital care”, though this has since been stood down.
The Shrewsbury and Telford Hospital Trust had an average ambulance handover time of three hours and 15 minutes, increasing by more than an hour from one hour and 51 minutes the week before.
In Royal Cornwall Hospitals NHS Trust, 83% of handovers took more than 30 minutes, the highest share among areas dealing with more than five ambulance arrivals per day.
This area also recently declared and then stood down a critical incident.
In total across England, 43 trusts out of 127 had average handover times of more than an hour, while nine areas had average handover times of more than two hours.
Flu
This winter’s flu wave arrived earlier than usual and has hit health services hard.
Over New Year’s week, there were 5,407 flu patients in hospitals in England on average each day, more than three times higher than during the same week last year and increasing by 20% from the week before.
The worst impacted trusts were Northumbria Healthcare and University Hospitals Birmingham, with 15% and 13% of all available beds occupied by flu patients respectively in the latest week.
Wirral University Teaching Hospital NHS Foundation Trust had among the biggest increase in flu patients from the previous week, more than doubling from 18 to 42 patients per day on average.
Use the table below to search for local flu hospitalisations:
There are some indications that flu activity may have now peaked, with national flu surveillance showing a decrease in positive flu tests in the latest week, though activity remains at high levels.
Bed occupancy
Current NHS guidance is that a maximum of 92% of hospital beds should be occupied to reduce negative risks associated with overfilled beds.
These risks include the impact on patient flow resulting from it being more difficult to find beds for patients, and negative impacts on performance and waiting times, as well as being linked to increased infection rates.
In the week to 5 January, 92.8% of 102,546 open hospital beds were available each day on average, not far off the recommended level.
However, bed occupancy was very high in some trusts, with more than 95% of beds occupied in 43 trusts on average over the week.
The trust with the highest rate of bed occupancy was Wye Valley NHS Trust, with 99.9% of 332 beds occupied on average throughout the week.
There was only one day when beds weren’t fully occupied, on 3 January, when two beds of 322 were available.
Use the table below to search for local bed occupancy:
Kettering General Hospital NHS Trust recorded bed occupancy of 98.5% over the week. This trust declared a critical incident on 8 January.
Part of the problem for bed availability is prolonged hospital stays – also known as bed-blocking.
This is often linked to pressures in other parts of the health and social care system, for example when patients can’t be discharged to appropriate social care providers even though they are ready to leave hospital.
Just under half of beds occupied by patients in English hospitals last week were occupied by long-stay patients who had been there for seven or more days.
In seven trusts, at least three in five beds were occupied by long-stay patients, while in Barking, Havering and Redbridge University Hospitals NHS Trust the figure was more than four in five beds.
The Data and Forensics team is a multi-skilled unit dedicated to providing transparent journalism from Sky News. We gather, analyse and visualise data to tell data-driven stories. We combine traditional reporting skills with advanced analysis of satellite images, social media and other open source information. Through multimedia storytelling we aim to better explain the world while also showing how our journalism is done.
Making Britain better off will be “at the forefront of the chancellor’s mind” during her visit to China, the Treasury has said amid controversy over the trip.
Rachel Reeves flew out on Friday after ignoring calls from opposition parties to cancel the long-planned venture because of market turmoil at home.
The past week has seen a drop in the pound and an increase in government borrowing costs, which has fuelled speculation of more spending cuts or tax rises.
The Tories have accused the chancellor of having “fled to China” rather than explain how she will fix the UK’s flatlining economy, while the Liberal Democrats say she should stay in Britain and announce a “plan B” to address market volatility.
However, during a visit to Beijing’s flagship store of UK bike maker Brompton, Ms Reeves said she would not alter her economic plans, with the October Budget designed to return the UK to economic stability.
“Growth is the number one mission of this government,” she said.
“The fiscal rules laid out in the budget are non-negotiable. Economic stability is the bedrock for economic growth and prosperity.”
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On Friday, Culture Secretary Lisa Nandy defended the trip, telling Sky News that the climbing cost of government borrowing was a “global trend” that had affected many countries, “most notably the United States”.
“We are still on track to be the fastest growing economy, according to the OECD [Organisation for Economic Co-operation and Development] in Europe,” she told Anna Jones on Sky News Breakfast.
“China is the second-largest economy, and what China does has the biggest impact on people from Stockton to Sunderland, right across the UK, and it’s absolutely essential that we have a relationship with them.”
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10:32
Nandy defends Reeves’ trip to China
However, former prime minister Boris Johnson said Ms Reeves had “been rumbled” and said she should “make her way to HR and collect her P45 – or stay in China”.
While in the country’s capital, Ms Reeves will also visit British bike brand Brompton’s flagship store, which relies heavily on exports to China, before heading to Shanghai for talks with representatives across British and Chinese businesses.
It is the first UK-China Economic and Financial Dialogue (EFD) since 2019, building on the Labour government’s plan for a “pragmatic” policy with the world’s second-largest economy.
Sir Keir Starmer was the first British prime minister to meet with China’s President Xi Jinping in six years at the G20 summit in Brazil last autumn.
Relations between the UK and China have become strained over the last decade as the Conservative government spoke out against human rights abuses and concerns grew over national security risks.
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2:45
How much do we trade with China?
Navigating this has proved tricky given China is the UK’s fourth largest single trading partner, with a trade relationship worth almost £113bn and exports to China supporting over 455,000 jobs in the UK in 2020, according to the government.
During the Tories’ 14 years in office, the approach varied dramatically from the “golden era” under David Cameron to hawkish aggression under Liz Truss, while Rishi Sunak vowed to be “robust” but resisted pressure from his own party to brand China a threat.
The Treasury said a stable relationship with China would support economic growth and that “making working people across Britain secure and better off is at the forefront of the chancellor’s mind”.
Ahead of her visit, Ms Reeves said: “By finding common ground on trade and investment, while being candid about our differences and upholding national security as the first duty of this government, we can build a long-term economic relationship with China that works in the national interest.”