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The British public is the unhappiest it has ever been with the NHS, but still supports it in principle, a new survey has found.

The overall satisfaction with the NHS now stands at 29% – a fall of seven percentage points and the fourth-largest drop ever recorded in a single year. In 2010, satisfaction with the NHS was 71%.

The British Social Attitudes survey has tracked public opinion consistently since 1983.

Some 51% of people are unhappy with the healthcare service, a rise of 10 percentage points in a single year, and the highest levels of dissatisfaction since the survey began.

The 40th annual survey took place in September and October last year and asked 3,362 people from England, Wales and Scotland their opinions on health and social care.

The findings paint a worrying picture of how people perceive the NHS.

Over two-thirds of respondents (69%) chose long waiting times for GP and hospital appointments as one of the top reasons for dissatisfaction.

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Accident and emergency departments have seen a sharp increase in the percentage of dissatisfied respondents, with a record 40% saying they are unhappy, according to analysis by the Nuffield Trust and The King’s Fund.

General practice (GPs), dentistry and inpatient hospital services were among the other areas reaching record levels of dissatisfaction, with the findings consistent across all ages, income groups, genders and political persuasions.

Of those who were satisfied with the NHS, the top reason was because NHS care is free at the point of use (74%), followed by the quality of NHS care (55%) and that it has a good range of services and treatments available (49%).

Matthew Taylor, chief executive of the NHS Confederation, said the survey results should be a “red flag to the government”.

The results “should not be seen as a judgement of the efforts of frontline staff to recover services in the wake of the pandemic but rather, a sign that the NHS is not being given what it needs to fully deliver for its local communities”.

“With there being around 124,000 reported vacancies across the NHS in England and a maintenance backlog stretching over £10bn this is hardly surprising,” he added.

Almost 80% of NHS staff consider quitting

Unhappiness within the NHS is not restricted to members of the public, with a separate survey finding 75.5% of workers are considering leaving the service altogether.

The survey of 2,500 NHS employees by Organise found more than half are taking days off due to stress, anxiety or burnout.

The majority also said patients are experiencing medication errors, delays in procedures and compromised quality of care as a result.

It comes as thousands of NHS staff are striking with demands for better pay and improved working conditions.

Anabela De Barros, a recovery nurse working in London, told Sky News the pandemic left many NHS staff deeply traumatised.

“I have never seen so many dead patients in my life,” she said, speaking about her work during COVID.

“And it was nice that everyone was clapping for us. But I know nurses that are now going to food banks, so it’s not enough.”

Striking NHS junior doctors on the picket line outside Queen Elizabeth hospital in Birmingham as the British Medical Association is holding a 72-hour walkout in a dispute over pay. Picture date: Wednesday March 15, 2023.
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Striking NHS junior doctors on the picket line

Ms De Barros has just voted to reject the latest pay deal offered to nurses.

“We’ve had Brexit, COVID and now the war in Ukraine has made the cost of living so high. We are just tired. We are exhausted. And it doesn’t seem like it is going to get better any time soon.”

Nat Whalley, CEO and co-founder of Organise – a worker-led network for fixing employment – called it a “ticking time bomb at the heart of our healthcare system”.

“We don’t need empty promises; we need tangible investments in the NHS that allow workers to thrive in their roles, without suffering from stress, anxiety, and burnout,” said Ms Whalley.

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Why are staff quitting the NHS?

Despite being unhappy, Brits still support the NHS

Despite the high levels of dissatisfaction with how services are operating, the public continues to show strong support for the principles underpinning the NHS.

Nine in 10 people backed the idea that the NHS should be free of charge when people need it.

But more than eight in 10 believe there is a major or severe funding problem for the service.

While taxation remains the favoured source of funding, more people believe the service should live within its budget.

Jessica Morris, report author and fellow at the Nuffield Trust, said: “It is clear that the level of unhappiness amongst the British public over the way the NHS is running is going to take many years to recover.”

A Department of Health and Social Care spokesperson said the government was “hugely grateful” to NHS and social care staff for their working during the pandemic and dealing with the subsequent backlog.

“Cutting waiting lists is one of the prime minister’s five priorities and so far, we have virtually eliminated waits of over two years for treatment and latest figures show the number of patients waiting over 18 months has reduced by 80% from the peak,” they added.

A spokesperson for NHS England said: “The NHS is taking significant steps to further improve patient experience, including our recently-launched blueprint to recover urgent and emergency care alongside continuing to slash the long waits for elective treatment which inevitably built up during the pandemic, and we are working on new plans to boost primary care for patients as well as publishing a long-term workforce strategy shortly.”

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They also highlighted the government’s £14.1bn investment in health and social care over the next two years.

Wes Streeting MP, Labour’s shadow health secretary, said: “Support for the values that the NHS was built upon are unshakable. It will fall to the next Labour government to reform and rebuild the NHS, so it once again delivers quality care for patients, free at the point of use.”

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‘Of course I didn’t’ lie about budget forecasts, chancellor tells Sky News – as Badenoch calls for her to resign

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'Of course I didn't' lie about budget forecasts, chancellor tells Sky News - as Badenoch calls for her to resign

The chancellor has insisted to Sky News that she did not lie to the public about the state of the public finances ahead of the budget.

Rachel Reeves is facing widespread accusations that in a speech from Downing Street on 4 November in which she laid the groundwork for tax rises, she misled the country and led the public to believe the fiscal situation was worse than it actually was.

Asked directly by Sky’s Trevor Phillips if she lied, she said: “Of course I didn’t.”

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Ms Reeves said the decision by the independent Office for Budget Responsibility (OBR) to review and downgrade productivity meant the forecast for tax receipts was £16bn lower than expected.

As a result, she said she needed tax rises to create more fiscal headroom (the amount by which government can increase spending or cut taxes without breaking its own fiscal rules) to reassure the financial markets and create stability in the economy.

But the OBR has said it told the chancellor in its forecast on 31 October that there was a £4.2bn budget surplus, rather than a black hole following the productivity downgrade, and Trevor challenged her on why she did not say that to the nation and argue that more headroom was needed.

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She replied: “I said in that speech that I wanted to achieve three things in the budget – tackling the cost of living, which is why I took £150 off of energy bills and froze prescription charges and rail fares.

“I wanted to continue to cut NHS waiting lists, which is why I protected NHS spending. And I wanted to bring the debt and the borrowing down, which is one of the reasons why I increased the headroom.

“£4bn of headroom would not have been enough, and it would not give the Bank of England space to continue to cut interest rates.”

Ms Reeves also said: “In the context of a downgrade in our productivity, which cost £16bn, I needed to increase taxes, and I was honest and frank about that in the speech that I gave at the beginning of November.”

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Prime minister defends the budget

She confirmed that the prime minister was aware of the fiscal forecasts and what she was going to say in her speech on 4 November about the challenges facing the UK economy, saying: “Keir [Starmer] and myself met regularly to discuss the budget and the choices, because these are the choices of this government.

“And I’m really proud of the choices that we made – to cut waiting lists, to cut inflation, and to build up that resilience in our economy.”

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Budget winners and losers

Tax rises ‘not on scale of last year’

Following her budget last year, in which she raised taxes, the chancellor was explicit to Trevor that she would “never need to do that again” or “come back for more”.

But Ms Reeves did raise taxes by freezing income tax thresholds until 2031, and implementing a range of smaller tax rises totalling £26bn, so Trevor put to her that what she said last year was not true.

She replied: “The budget this year was not on the scale of the one last year, but as I set out in my speech at the beginning of November, the context for this budget did change and I did have to ask people to contribute more.”

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She conceded that it is “true” that she said she wouldn’t have to raise taxes, and has now done so, but said it was “for reasons not in my control”, pointing to the OBR’s decision to conduct a productivity review.

But Conservative leader Kemi Badenoch hit out at the chancellor’s handling of the economy, telling Trevor: “I think the chancellor has been doing a terrible job. She’s made a mess of the economy, and […] she has told lies. This is a woman who, in my view, should be resigning.”

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‘I think the chancellor has been doing a terrible job’

‘I am choosing children’

Ms Reeves also told Trevor that she is “proud to be the chancellor that lifts half a million kids out of poverty” through her decision to lift the two-child cap on benefits from April, which was brought in by the Conservatives in 2017 and meant parents could only claim universal credit or tax credits for their first two children.

Trevor put to her polling that shows that while 84% of Labour members are in favour of scrapping the cap, just 37% of those who voted Labour in 2024 think it should be scrapped.

And asked if she is choosing party over country, the chancellor replied: “I am choosing children, Trevor. This lifts more than half a million children out of poverty, combined with our changes on free breakfast clubs, extending free school meals, 30 hours [of] free childcare for working parents of pre-school age children.

“You can put up those percentages, but the people I was thinking about were kids who I know in my constituency, who go to school hungry and go to bed in cold and damp homes. And from April next year, those parents will have a bit more support to help their kids.”

Liberal Democrat deputy leader Daisy Cooper told Trevor that her party backs the decision, saying: ” First of all, we think it is morally the right thing to do. And secondly, because it saves money for the taxpayer in the longer term, because we know that children growing up in poverty end up costing the taxpayer more because they have worse health outcomes, worse educational outcomes as well.”

But she added that they are “deeply concerned” about “this double whammy stealth tax on both households and on high streets”.

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‘A real victory for the left’

‘We need growth in our economy’

But the Tory leader hit out at the decision, telling Trevor that lifting the two-child benefit cap is “not the way” to lift children out of poverty, and saying that it means the government is “taxing a lot of people who are struggling to pay for those on benefits”.

Ms Badenoch said: “About half a million families are going to be getting an uptick of about £5,000. Many other people don’t have £5,000 lying around.

“We believe that people on benefits should have to make the same decisions about having children as everybody else. And remember, we’re not talking about child benefits here. We’re talking about the universal credit element of it. You get child benefit for as many children as you have.

“But at some point, someone needs to draw a line somewhere.”

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Ms Badenoch argued that the way to ensure children are not in poverty is to “make sure that their parents have jobs and that those jobs pay well”, and said the level of unemployment has increased “every single month” since Labour came to office in July 2024.

“What we need is growth in our economy. Simply taking out from people who are struggling and giving to a different group of people is not making the economy better,” she said.

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Former West Ham captain and manager Billy Bonds dies aged 79

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Former West Ham captain and manager Billy Bonds dies aged 79

Former West Ham captain and manager Billy Bonds has died at the age of 79, his family has said.

The defender and midfielder, who played 799 games for the Hammers between 1967 and 1988, holds the club’s all-time record for most appearances.

As well as captaining the east London side to FA Cup victories in 1975 and 1980, he also managed them from 1990 to 1994.

A giant screen displays an image of Billy Bonds before a match between West Ham United and Liverpool on Sunday. Pic: AP
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A giant screen displays an image of Billy Bonds before a match between West Ham United and Liverpool on Sunday. Pic: AP

During his tenure, the club was promoted to England’s top division, relegated, and then promoted again.

In a statement on West Ham’s website, his family paid tribute, saying: “We are heartbroken to announce that we lost our beloved Dad today.

“He was devoted to his family and was the most kind, loyal, selfless, and loving person.

“Dad loved West Ham United and its wonderful supporters with all his heart and treasured every moment of his time at the club.”

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Billy Bonds with the FA Cup after their 1975 triumph against Fulham at Wembley. Pic: PA
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Billy Bonds with the FA Cup after their 1975 triumph against Fulham at Wembley. Pic: PA

West Ham gave Bonds a show of appreciation before Sunday’s Premier League home game against Liverpool, with fans participating in a minute of applause.

Captain Jarrod Bowen, who held Bonds’ number four shirt aloft throughout, spoke about the legacy of his predecessor before the opening whistle.

“He’s probably going to go down as West Ham’s biggest legend and the best club captain they’ve had,” he said.

“He achieved so much here and I’ll never emulate that success, but to put on the captain’s armband like he did is a big thing for me.”

Head Coach Nuno Espírito Santo added: “He represents everything that West Ham is all about – the fight, the desire.

“My thoughts are with his family and with our fans, and let’s use this moment to honour Billy Bonds.”

On its website, West Ham described Bonds as “an extremely private and loyal man” who was “completely devoted to his family”.

The club said he was “never one to crave the limelight,” but was “universally loved, respected and admired by his team-mates, players and supporters”.

West Ham also offered its condolences to Bonds’ daughters, Claire and Katie, and granddaughters, Eloise and Elissa.

“Rest in peace Billy, our courageous, inspirational, lion-hearted leader,” their statement concluded.

Charlton Athletic, where the footballer got his start in 1964, also offered its condolences.

Posting on X, formerly Twitter, the club wrote: “We are deeply saddened to learn of the passing of former player Billy Bonds MBE.

“Our thoughts are with Billy’s family and friends at this extremely difficult time.”

Billy Bonds with fellow West Ham player Trevor Brooking in 1975. Pic: PA
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Billy Bonds with fellow West Ham player Trevor Brooking in 1975. Pic: PA

Bonds was born in Woolwich on 17 September, 1946, to football fans Arthur and Barbara, both Charlton supporters.

He had a variety of jobs as a young man, working in a propeller factory, cleaning windows with his dad, and sweeping the terraces at The Valley.

But his true calling was on the field and he would join Charlton as a teenager.

As a teacher at Eltham Green Comprehensive School would tell him: “Your brains, Bonds, are all in your feet.”

Billy Bonds in front of the stand named for him. Pic: PA
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Billy Bonds in front of the stand named for him. Pic: PA

The footballer had honed his skills playing in the street and he competed for his school district and a Sunday-morning side, Moatbridge.

In 1960 he and his Moatbridge teammates were presented with winners’ trophies by another West Ham legend, Bobby Moore.

Bonds recalled: “Being a Charlton fan, I knew that the blond, well-built fella sitting up there was a West Ham player but I didn’t really know any more than that.”

Seven years later they would be teammates.

He would take West Ham’s first-ever Lifetime Achievement award in 2013, and was voted as the club’s greatest ever player in 2018.

Billy Bonds MBE receives his Hammers' Lifetime Achievement award in 2013. Pic: PA
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Billy Bonds MBE receives his Hammers’ Lifetime Achievement award in 2013. Pic: PA

Bonds was appointed an MBE (Member of the Order of the British Empire) in January 1988.

He would say afterwards: “A lot more people have done much more valuable things than play football but I’m very proud of that medal.”

The east stand at West Ham’s London Stadium home is named in his honour in 2019.

He used the occasion to reflect on his career.

He said: “I would’ve happily played down the local park for nothing.

“But I was fortunate enough to get paid to be a footballer and, trust me, realise just how lucky I’ve been to have had such a fantastic career.”

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Prince William visits severely ill children evacuated to UK from Gaza

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Prince William visits severely ill children evacuated to UK from Gaza

Prince William has visited severely ill Gazan children being treated by the NHS after they were evacuated to the UK.

He was “moved by the courage” they showed after enduring experiencing things “no child should ever face”, Kensington Palace said.

In May, two children from Gaza became the first to travel to the UK for specialist medical care. Work to begin further evacuations for NHS specialist treatment started in the autumn.

Fifty children and their immediate families had been brought to the UK as of 21 November, the Department of Health and Social Care (DHSC) confirmed.

“Recently His Royal Highness the Prince of Wales met a small number of children from Gaza who are currently receiving specialist care in the UK,” a Kensington Palace spokesperson said.

“The prince wished to offer a moment of comfort to these young people who have endured experiences no child should ever face.”

William also wanted to offer “his heartfelt gratitude to the NHS teams providing exceptional care during such a profoundly difficult time”, the statement added.

“His Royal Highness was moved by the courage shown by the children and their families and by the dedication of the team who are supporting them with such professionalism and humanity.”

In 2018, the prince visited a Palestinian refugee camp in the West Bank, becoming the first member of the Royal Family to make an official trip to the area.

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A government spokesperson said 50 patients and their immediate family members “are now receiving care in surroundings that are safe and welcoming”.

Their statement continued: “Following the ceasefire, now is the time to scale-up aid and ensure much-needed medicines and medical supplies are getting into Gaza, so that families can access the healthcare they need.

“We stand ready to continue to provide health-related support to the people of Gaza.”

Earlier this year, William paid tribute to humanitarian workers during a visit to Gunnersbury Park, west London, for the launch of the first global memorial for humanitarian workers.

“We are witnesses to the appalling suffering of those who are victims of war and violence; from Ukraine to Sudan, from Myanmar to Haiti and, indeed, throughout much of the Middle East. And, alas, in so many other places,” he said.

“Yet, the presence of humanitarian aid workers, like those in Gaza, runs like a thread of shared humanity through even the grimmest of environments.”

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