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Energy firms installing prepayment meters will be required to try to contact a customer at least ten times and conduct a “site welfare visit” before forcibly conducting the installation, new guidelines will say.

Energy company workers will also be required to wear body cameras or sound recorders to make sure new energy regulator rules that govern prepayment meter installations are being adhered to.

Ofgem’s new code of practice for prepayment meters will outright ban forcibly installing prepayment meters in the homes of people with a terminal illness and those aged 85 and older who don’t have someone to care for them.

People with a health condition that would be worsened by living in a cold home – such as emphysema and sickle cell disease – will also be protected from forced installation, as will people who require a continuous supply of electricity for medical equipment.

Under existing rules, meters are not to be installed in the homes of vulnerable customers. But an investigation by The Times newspaper found debt collectors working for British Gas had forced their way into the homes of vulnerable customers.

The head of British Gas parent company Centrica apologised on Sky News after the report came to light.

The rules around prepayment meters have been revised in consultation with government, stakeholders and industry after the scandal emerged.

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In February Ofgem asked suppliers to temporarily suspend the practice of forced installation and review their processes for dealing with customers who have fallen into arrears.

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Sky’s Paul Kelso spoke to two people affected by the mandatory prepayment meter installation policy

Prepayment meters are pay-as-you-go devices that require top-up payments to provide gas and electricity to a home. Energy providers install the meters to customers who are in debt to avoid them amassing higher bills.

If payments are not made, no power is supplied. In an effort to prevent households being immediately without power, £30 credit will be given under the new rules.

The top-up payments are more expensive than paying bills, something Chancellor Jeremy Hunt said would end in July.

Official figures showed more than 94,000 meters were installed in homes in Britain throughout 2022.

Ofgem will announce full details of the code of practice, which firms have agreed to be bound by, on Tuesday morning.

But the new guidelines, originally reported in The Guardian newspaper, have fallen short of some groups’ expectations.

Disability equality charity Scope, said: “This process will still allow energy companies to install prepayment meters in some disabled households”.

“We want to see the forced installation of meters and remote switching banned outright for disabled people,” Tom Marsland, Scope policy manager said.

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PPE Medpro partners open to settlement over £122m COVID gowns contract breach

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PPE Medpro partners open to settlement over £122m COVID gowns contract breach

Partners of a company linked to Baroness Michelle Mone have said they are open to a possible settlement with the government after the company was found to have breached a £122m PPE contract.

The Department of Health and Social Care (DHSC) had accused PPE Medpro of providing 25 million “faulty”, non-sterile gowns during the COVID pandemic.

The High Court ruled earlier this month that it must pay back a £121.9m sum, the price of the gowns.

PPE Medpro, a consortium led by Lady Mone‘s husband Doug Barrowman, filed to enter administration earlier this month.

In a statement on Friday, Mr Barrowman said: “The consortium partners of PPE Medpro are prepared to enter into a dialogue with the administrators of the company to discuss a possible settlement with the government.”

PPE Medpro has spent £4.3m defending its position.

It said offers to settle on a no-fault basis had been made, including the remake of 25 million gowns, or a £23m cash equivalent, which were rejected.

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Sky’s Paul Kelso analyses scandal surrounding Baroness Mone

The consortium was awarded government contracts by the former Conservative administration to supply personal protective equipment (PPE) during the pandemic after Lady Mone recommended it to ministers.

It insists that it provided all 25 million gowns and disputes that the gowns were not sterile.

It is understood the partners want to resolve the issue, and administrators have been urged to approach the government to reach an agreement.

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Reeves welcomes ruling on PPE contract breach

Read more:
Can PPE Medpro afford to pay back govt?

Baroness Mone: I have no wish to rejoin Lords
Baroness Mone ‘should resign’ from Lords

In the High Court ruling, Mrs Justice Cockerill said the gowns “were not, contractually speaking, sterile, or properly validated as being sterile”. This meant they could not be used in the NHS.

Barristers for PPE Medro claimed it had been “singled out for unfair treatment” and accused the government of “buyer’s remorse”.

Michelle Mone recommended the firm, led by husband Doug Barrowman, to minsters. Pic: PA
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Michelle Mone recommended the firm, led by husband Doug Barrowman, to minsters. Pic: PA

It claimed the gowns had become defective because of the conditions they were kept in after being delivered. It also said the court made its ruling on a technicality.

Lady Mone branded the judgement a win for the “establishment”, while Mr Barrowman said it was a “travesty of justice”.

Baroness Mone, who created the lingerie brand Ultimo, was made a Conservative peer in 2015.

She now says she has “no wish to return” to the House of Lords.

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Women risking breast cancer by ‘always putting ourselves last’, says Liz Hurley

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Women risking breast cancer by 'always putting ourselves last', says Liz Hurley

Liz Hurley has encouraged women to check themselves for breast cancer – and warned some are not because they “are scared that it’s self-indulgent to spend time on themselves”.

The British actress and model, who has been a global ambassador for the Estee Lauder Companies’ Breast Cancer Campaign for 30 years, told Sky News’ Jacquie Beltrao the demands of everyday life mean women “always put ourselves last”.

“We’re doing stuff for kids, for husbands, for mothers, for in-laws. There’s so much that we have to do that we tend to come last,” she said.

Hurley, whose grandmother died of breast cancer, said she finds it helps by thinking of breast checks as a way to “keep ourselves healthy in order to continue to take care of everybody else”.

That way, it “doesn’t seem self-indulgent or taking time away from something else, it seems really important”.

Checking one’s breasts “takes two minutes”, she added, or “about the same length of time as brushing your teeth”.

Hurley speaking to Sky's Jacquie Beltrao
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Hurley speaking to Sky’s Jacquie Beltrao

More than a third of women in the UK do not take up the first mammogram appointment they are offered, and a recent study of 500,000 women from Sweden found a similar non-attendance rate there.

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More than 11,000 people die from breast cancer every year in the UK, or 31 each day, Cancer Research UK said.

That makes it the second most common form of cancer death, accounting for 7% of all cancer deaths, the charity said.

Asked whether some of the messaging had “fallen on deaf ears”, Hurley said attending screenings, which are free on the NHS, is “definitely advised”, and she suggested all women should familiarise themselves with their breasts.

In the past, the illness was seen as “a disease for older ladies. And we didn’t understand that younger women also get diagnosed. That’s been a lot in the news lately”, Hurley said.

“There appear to be more women, younger women being diagnosed. And that could well be one of the reasons is that people are more breast aware, more self-aware.”

Read more on Sky News:
Men must ‘demand cancer test’
Warning of millions of new cancer cases

She told Ms Beltrao, who is a breast cancer survivor, people “have seen you on television talking about breast cancer”.

As a result of more awareness, she said, women have “begun to understand that it can never be too early to start checking your own breasts and to familiarise yourself [with them].

“When you’re younger and you’re not yet having regular mammograms, you do really have to be aware of your own breasts to be able to see if there’s a change, feel if there is a change and go to your doctor.”

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‘New era’ for British passports as King’s coat of arms appears on cover 

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'New era' for British passports as King's coat of arms appears on cover 

The King’s coat of arms will be on the front of all new British passports from December, the Home Office has announced. 

The inside pages have also been updated to include images of natural landscapes from all four UK nations, including Ben Nevis, the Lake District, Three Cliffs Bay, and the Giant’s Causeway.

The Home Office said the new passport is the first wholly new design in five years, and it will be the “most secure passport ever produced”.

It will include the latest anti-forgery technology, including new holographic and translucent features.

The updated features will improve verification and make passports significantly more resistant to forgery or tampering, the Home Office said.

The bio page of the new UK passport. Pic: PA
Image:
The bio page of the new UK passport. Pic: PA

Migration and citizenship minister Mike Tapp said: “The introduction of His Majesty’s arms, iconic landscapes, and enhanced security features marks a new era in the history of the British passport.

“It also demonstrates our commitment to outstanding public service – celebrating British heritage while ensuring our passports remain among the most secure and trusted in the world for years to come.”

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The Home Office has confirmed that passports bearing Queen Elizabeth II‘s coat of arms will remain valid until their printed expiry date.

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However, it advised travellers to check their passports’ validity and renew them well in advance of any upcoming trips.

The first modern British passport was introduced over a hundred years ago, in 1915.

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