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Self-exclusion systems designed to protect problem gamblers are failing because customers are still able to open accounts after registering, according to campaigners.

They warn that industry efforts to self-regulate are insufficient and want independent oversight of the exclusion schemes, as the government prepares a major overhaul of the country’s betting laws.

Sky News spoke to one problem gambler who says he was able to easily circumvent the process.

At present, people who want to stop gambling can sign up to Gamstop, an industry funded online self-exclusion scheme which prevents members from using gambling websites and apps.

Gamstop is an industry-funded scheme for addicts to exclude themselves from the gambling industry

In 2020, the Gambling Commission made participation in the scheme a licence condition for online operators in the UK.

Participants register their name, address, date of birth and email address and, if they try to gamble, they should automatically be flagged and blocked by online operators. However, that does not always happen.

One problem gambler, Luis (not his real name), registered with Gamstop in 2019 but was able to reopen a dormant account with William Hill in March 2022 and subsequently gambled more than £2,000 in a few days.

The system failed to recognise him because his address had changed despite him having a very uncommon name.

Instead, he was still being bombarded with promotional emails.

Having battled a decade-long gambling addiction, Luis said that at no point did he feel that William Hill or other gambling operators had his best interests at heart.

'Luis' told Sky News he had been able to re-open an account he held with William Hill despite being registered with Gamstop

He said: “I could have my own house. With all the money I’ve lost I could have an easy life.

“I’ve been working and money doesn’t stay in my account for more than two days. So you work and gamble. That’s what you do.”

‘Current system is failing’

Brian Chappell, founder of the consumer group Justice for Punters, had little success or engagement when he took Luis’ case to the Gambling Commission.

He said: “Huge improvements in all of their processes are needed to protect people from gambling harm and prevent this from happening again

“So much needs to be learned from this case, because the current system is failing people like Luis every day and that’s just not acceptable.”

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‘Gambling destroyed my life’

The government has published its long-awaited gambling white paper, outlining tougher rules for the industry to bring them in to line with the digital age.

Sir Iain Duncan Smith, the vice-chair of a parliamentary body on gambling reform, said of the sector: “They’ve demonstrated to us as a group of companies they are not responsible. Full stop.

“We now have to impose some of those changes on them because what you see now is the scale of the harm is such that they cannot be trusted to do that themselves… they’ve had years to bring this under control”.

Gambler spent £23k in 20 minutes without checks

William Hill maintained that it was not responsible for failing to identify Luis as someone who had self-excluded.

It has not yet responded to official requests for comment.

It comes after the company was forced to pay a record £19.2m fine in March to the Gambling Commission for a number of failings, including neglect of vulnerable customers.

Failures identified by the regulator included allowing a customer to open a new account and spend £23,000 in 20 minutes, all without any checks.

William Hill fined £19.2m by UK gambling regulator for 'widespread' failures

Concerns about the self exclusion scheme were first flagged in 2018.

Tim Miller, then the executive director of the Gambling Commission, expressed his concerns in a letter to the industry trade body, the Remote Gambling Association. He said he was “yet to see proper evidence of the effectiveness” of GamStop.

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Will Prochaska, strategy director for Gambling with Lives, a charity that supports families bereaved by gambling-related deaths, said: “We see the human cost of people being allowed to gamble after they’ve tried to self-exclude, and often much more than they can afford.

“The gambling industry has been given free rein to cause harm for too long with the only punishment being fines, which are no deterrent.”

He said that the government’s upcoming white paper “needs to include proper affordability checks set at a preventative level that will reduce the deaths, and the Gambling Commission needs to be much tougher, removing firms’ licences when failures put lives at risk”.

A spokesperson for the Gambling Commission responded: “We do not talk about individual cases.

“When consumers complain to us about an operator we consider whether that complaint could involve a breach of rules aimed at making gambling safer. If it does, then we can take action against an operator.

“Self-exclusion is an important harm minimisation tool which users of the schemes often report as helpful to them according to evaluations.

“We would expect all online operators to work closely with GAMSTOP as part of their ongoing licensing commitment to ‘take all reasonable steps to refuse service or to otherwise prevent an individual who has entered a self-exclusion’.”

A Gamstop spokesperson said: “The Gamstop scheme matches hundreds of millions of data points per day and we are reliant on the data provided being correct at the point of entry.

“In addition, it is a licence requirement for every operator to ensure that their customer data is also verified and correct.

“We would recommend that Gamstop should be used in combination with other services, including blocking software, bank blocking, and seeking treatment and support from The National Gambling Helpline on 0808 8020 133.”

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Trump trade war escalation sparks global market sell-off

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Trump trade war escalation sparks global market sell-off

Donald Trump’s trade war escalation has sparked a global sell-off, with US stock markets seeing the biggest declines in a hit to values estimated above $2trn.

Tech and retail shares were among those worst hit when Wall Street opened for business, following on from a flight from risk across both Asia and Europe earlier in the day.

Analysis by the investment platform AJ Bell put the value of the peak losses among major indices at $2.2trn (£1.7trn).

The tech-focused Nasdaq Composite was down 5.8%, the S&P 500 by 4.3% and the Dow Jones Industrial Average by just under 4% at the height of the declines. It left all three on course for their worst one-day losses since at least September 2022 though the sell-off later eased back slightly.

Trump latest: UK considers tariff retaliation

Analysts said the focus in the US was largely on the impact that the expanded tariff regime will have on the domestic economy but also effects on global sales given widespread anger abroad among the more than 180 nations and territories hit by reciprocal tariffs on Mr Trump‘s self-styled “liberation day”.

They are set to take effect next week, with tariffs on all car, steel and aluminium imports already in effect.

Price rises are a certainty in the world’s largest economy as the president’s additional tariffs kick in, with those charges expected to be passed on down supply chains to the end user.

The White House believes its tariffs regime will force employers to build factories and hire workers in the US to escape the charges.

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The latest numbers on tariffs

Economists warn the additional costs will add upward pressure to US inflation and potentially choke demand and hiring, ricking a slide towards recession.

Apple was among the biggest losers in cash terms in Thursday’s trading as its shares fell by almost 9%, leaving it on track for its worst daily performance since the start of the COVID pandemic.

Concerns among shareholders were said to include the prospects for US price hikes when its products are shipped to the US from Asia.

Other losers included Tesla, down by almost 6% and Nvidia down by more than 6%.

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PM: It’s ‘a new era’ for trade and economy

Many retail stocks including those for Target and Footlocker lost more than 10% of their respective market values.

The European Union is expected to retaliate in a bid to put pressure on the US to back down.

The prospect of a tit-for-tat trade war saw the CAC 40 in France and German DAX fall by more than 3.4% and 3% respectively.

The FTSE 100, which is internationally focused, was 1.6% lower by the close – a three-month low.

Financial stocks were worst hit with Asia-focused Standard Chartered bank enduring the worst fall in percentage terms of 13%, followed closely by its larger rival HSBC.

Among the stocks seeing big declines were those for big energy as oil Brent crude costs fell back by 6% to $70 due to expectations a trade war will hurt demand.

The more domestically relevant FTSE 250 was 2.2% lower.

A weakening dollar saw the pound briefly hit a six-month high against the US currency at $1.32.

There was a rush for safe haven gold earlier in the day as a new record high was struck though it was later trading down.

Sean Sun, portfolio manager at Thornburg Investment Management, said of the state of play: “Markets may actually be underreacting, especially if these rates turn out to be final, given the potential knock-on effects to global consumption and trade.”

He warned there was a big risk of escalation ahead through countermeasures against the US.

Read more:
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Sandra Ebner, senior economist at Union Investment, said: “We assume that the tariffs will not remain in place in the
announced range, but will instead be a starting point for further negotiations.

“Trump has set a maximum demand from which the level of tariffs should decrease”.

She added: “Since the measures would not affect all regions and sectors equally, there will be winners and losers as in 2018 – although the losers are more likely to be in the EU than in North America.

“To protect companies in Europe from the effects of tariffs, the EU should not respond with high counter-tariffs. In any case, their impact in the US is not likely to be significant. It would be more efficient to provide targeted support to EU companies in the form of investment and stimulus.”

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British businesses issue warning over ‘deeply troubling’ Trump tariffs

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British businesses issue warning over 'deeply troubling' Trump tariffs

British companies and business groups have expressed alarm over President Donald Trump’s 10% tariff on UK goods entering the US – but cautioned against retaliatory measures.

It comes as Business Secretary Jonathan Reynolds launched a consultation with firms on taxes the UK could implement in response to the new levies.

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A 400-page list of 8,000 US goods that could be targeted by UK tariffs has been published, including items like whiskey and jeans.

On so-called “Liberation Day”, Mr Trump announced UK goods entering the US will be subject to a 10% tax while cars will be slapped with a 25% levy.

The government’s handling of tariff negotiations with the US to date has been praised by representative and industry bodies as being “cool” and “calm” – and they urged ministers to continue that approach by not retaliating.

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The latest numbers on tariffs

Business lobby group the CBI (Confederation of British Industry) said: “Retaliation will only add to supply chain disruption, slow down investment, and stoke volatility in prices”.

Industry body the British Retail Consortium (BRC) also cautioned: “Retaliatory tariffs should only be a last resort”.

‘Deeply troubling’

While a major category of exports, in the form of services – like finance and information technology (IT) – has been exempted from the tariffs, the impact on UK business is expected to be significant.

Mr Trump’s announcement was described as “deeply troubling for businesses” by the CBI’s chief executive Rain Newton-Smith.

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The Federation of Small Businesses (FSB) also said the tariffs were “a major blow” to small and medium companies (SMEs), as 59% of small UK exporters sell to the US. It called for emergency government aid to help those affected.

“Tariffs will cause untold damage to small businesses trying to trade their way into profit while the domestic economy remains flat,” the FSB’s policy chair Tina McKenzie said. “The fallout will stifle growth” and “hurt opportunities”, she added.

Companies will need to adapt and overcome, the British Export Association said, but added: “Unfortunately adaptation will come at a cost that not all businesses will be able to bear.”

Watch dealer and component seller Darren Townend told Sky News the 10% hit would be “painful” as “people will buy less”.

“I am a fan of Trump, but this is nuts,” he said. “I expect some bad months ahead.”

Industry body Make UK said the 25% tariffs on cars, steel and aluminium would in particular be devastating for UK manufacturing.

Cars hard hit

Carmakers are among the biggest losers from the world trade order reshuffle.

Auto industry body the Society of Motor Manufacturers and Traders (SMMT) said the taxes were “deeply disappointing and potentially damaging measure”.

“These tariff costs cannot be absorbed by manufacturers”, SMMT chief executive Mike Hawes said. “UK producers may have to review output in the face of constrained demand”.

The new taxes on cars took effect on Thursday morning, while the measures impacting car parts are due to come in on 3 May.

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Trump trade war: The blunt calculation that should have spared UK from reciprocal tariffs

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Trump trade war: The blunt calculation that should have spared UK from reciprocal tariffs

Economists immediately started scratching their heads when Donald Trump raised his tariffs placard in the Rose Garden on Wednesday. 

On that list he detailed the rate the US believes it is being charged by each country, along with its response: A reciprocal tariff at half that rate.

So, take China for example. Donald Trump said his team had run the numbers and the world’s second-largest economy was implementing an effective tariff of 67% on US imports. The US is responding with 34%.

Trump latest: UK considers tariff retaliation

How did he come up with that 67%? This is where things get a bit murky. The US claims it studied its trading relationship with individual countries, examining non-tariff barriers as well as tariff barriers. That includes, for example, regulations that make it difficult for US exporters.

However, the actual methodology appears to be far cruder. Instead of responding to individual countries’ trade barriers, Trump is attacking those enjoying large trade surpluses with the US.

A formula released by the US trade representative laid this bare. It took the US’s trade deficit in goods with each country and divided that by imports from that country. That figure was then divided by two.

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So, in the case of China, which has a trade surplus of $295bn on total US exports of $438bn, that gives a ratio of 68%. The US divided that by two, giving a reciprocal tariff of 34%.

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PM will ‘fight’ for deal with US

This is a blunt measure which targets big importers to the US, irrespective of the trade barriers they have erected. This is all part of Donald Trump’s efforts to shrink the country’s deficit – although it’s US consumers who will end up paying the price.

But what about the small number of countries where the US has a trade surplus? Shouldn’t they actually be benefiting from all of this?

Read more:
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That includes the UK, with whom the US has a surplus (by its own calculations) of $12bn. By its own reciprocal tariff formula, the UK should be benefitting from a “negative tariff” of 9%.

Instead, it has been hit by a 10% baseline tariff. Number 10 may be breathing a sigh of relief – the US could, after all, have gone after us for our 20% VAT rate on imports, which it takes issue with – but, by Trump’s own measure, we haven’t got off as lightly as we should have.

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