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Matt Hancock, who resigned as health secretary in the midst of the pandemic, and his memoir’s co-author Isabel Oakeshott, who subsequently handed over confidential information he gave her to The Daily Telegraph, have both come under heavy public criticism.

But they also performed one important public service by revealing the central role played by WhatsApp for communications between ministers and others during the crisis.

The cache of over 100,000 messages – more than two million words’ worth – which Mr Hancock downloaded from his phone and gave to Ms Oakeshott, provided the substance for their self-justifying book Pandemic Diaries and for the revelations in The Telegraph’s Lockdown Files reporting.

Thanks to Ms Oakeshott’s betrayal, the Hancock messages are effectively in the public domain.

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Leaked WhatsApp messages from Matt Hancock

So what about all the other informal communications in 2020, 2021 and 2022 inside government during COVID-19? Surely they should be gathered in the evidence for Baroness Hallet’s official UK COVID-19 Inquiry, which will start hearings in a few weeks’ time?

Lady Hallet has already assured “the bereaved that this inquiry is in the process of obtaining all relevant WhatsApp messages from all relevant groups, not just those from Mr Hancock”.

The government must be regretting giving Heather Hallet, a retired justice of appeal, such a wide-ranging remit for her inquiry. Alongside other vital matters such as how the health services dealt with patients and the pandemic, she is instructed to examine “how decisions were made, communicated, recorded, and implemented” in “the public health response across the UK.”

This puts Boris Johnson, his ministers and their advisers in her sights from the very start of the pandemic.

On Thursday, the government took the remarkable decision to take legal action against the inquiry it set up in an attempt to avoid handing over the unredacted emails of the then prime minister, Mr Johnson.

The bitter tussle over disclosure involves Lady Hallet, Mr Johnson, the courts, the Cabinet Office, and ultimately the current prime minister, Rishi Sunak.

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Government ‘carefully considering next steps’

Yet the nature of modern communication means whatever is handed over cannot give a full picture. Messaging by WhatsApp is an easy option for hard-pressed ministers and an invitation for ill-judged comments.

It also usually leaves a trail, if that can be accessed. WhatsApp messages can also be lost or deleted, or conducted in other conversations on undetected devices.

Lady Hallett is taking a tough line. She insists it is not up to the Cabinet Office to decide what internal government communications and messages, formal and informal, are relevant to her inquiry.

She wants to see everything: WhatsApp exchanges, emails, minutes, notes and diaries, “including the other (superficially unrelated) political matters they were concerned with at the time” – because it is possible a minister dealt with COVID matters “inadequately because he or she was focussing (perhaps inappropriately) on other issues.”

Before modern digital communications, it was simpler to keep track of how official decisions were reached. Most of the discussions or ideas were written down by those involved or recorded by their aides. Even telephone calls on direct lines were listened into and minuted.

Of course, important off-the-record conversations took place. But there was a generally respected code of honour that politicians would stand by their word, under oath, if required.

Smartphones have changed all that. There is little trust in what those in government say or say they have said. Personal phones and email servers have made it easier to avoid official channels and to express views casually. It is easier to dash off a hasty text message than to write a memo or to have a formal conversation.

Many involved in politics have been attracted to WhatsApp in particular by its promise of confidentiality through “end-to-end encryption”. As a result, WhatsApp records are often at the centre of contemporary demands for evidence, including from the COVID-19 Inquiry.

Even emails are old hat. Only yesterday, one senior official asked me for another’s mobile number, so they could send them a WhatsApp complaining “they never answer my emails”. Do they even read them? Nobody actually answers a telephone call these days. Until 20 years ago, the work of a political reporter was carried out essentially at first hand, through conversations face to face or on the phone. Now most communications take place in text message form on phones, most of it on WhatsApp.

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Johnson refutes ‘COVID rule breaches’

Paradoxically, as the Hancock files demonstrated, there is no privacy if WhatsApp trails can be accessed at either end. If an end-user’s phone can be opened, it is easy to recover an account of what was really said in chains of messages in numerous WhatsApp groups.

Many news stories in recent years have been based on what people have said to each other on WhatsApp. Hence, the contortions by former health minister Lord Bethell explaining why he had deleted or lost messages on his phones and the celebrated case of Rebekah Vardy’s agent’s phone dropping into the North Sea.

MPs are among those making increased use of the facility which automatically deletes messages after a set time. This is a genuine threat to ever being able to assemble a proper record in an inquiry. A bid to ban the practice of message self-destruction by ministers failed in the UK courts.

Matt Hancock and Isabel Oakeshott. Pic: Parsons Media
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Matt Hancock and Isabel Oakeshott. Pic: Parsons Media

The government’s proposal to legislate against encryption in the Online Safety Bill has no bearing on disclosures through end users. It would allow security services to scrutinise messages without the knowledge of those communicating. WhatsApp says it would rather shut down in the UK than hand such power to the authorities. Its parent company Meta has floated extending encryption to Facebook and Instagram.

In its advice on data handling for doctors, the British Medical Association noted that international or US based companies, such as Meta, can never be fully subject to UK law.

A year ago, the Institute for Government blamed WhatsApp for poor decisions based on incomplete information, for making record keeping more difficult and for undermining accountability and transparency. Regulators and watchdog organisations accept however that it is impractical to disinvent, or completely ban the use of, personal phones and email accounts and WhatsApp.

In the wake of Mr Hancock’s resignation, the UK Information Commission Office issued “a reprimand” to the Department of Health (DHSC) for insufficient data protection. Commissioner John Edwards is leading calls for stronger guardrails to be put in place.

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What is in the online safety bill?

Civil servants have been issued with a colour code on the use NCCCs (non-corporate communications channels). It is in the red zone to use personal devices or emails for “secret” or “top secret” information. As so often in this country, rules for civil servants are merely guidelines for elected politicians. Disciplining ministers is subject to the whim of the prime minister.

That explains why Mr Johnson passed his records back to the Cabinet Office rather than directly to the COVID-19 Inquiry, gift-wrapped with the unhelpful suggestion to “urgently disclose” them. In practice, Mr Johnson put that tricky decision, and the controversial legal bid to protect his WhatsApp privacy, back in the hands of his rival Rishi Sunak.

In launching its appeal this week, the Cabinet Office revealed that it had only seen Mr Johnson’s WhatsApp messages from May 2021, 18 months after the pandemic began. Prior to that, he used a different personal phone which he has not made available, raising questions over how frank he intends to be.

Mr Hancock and Ms Oakeshott are not the only ones who think that official information, of interest to the public, is something to be manipulated for their own ends. WhatsApp is a powerful tool, but the trails of information it leaves behind do not tell the whole truth.

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‘They know Britain is a soft country’: The visa overstayers living under the radar

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'They know Britain is a soft country': The visa overstayers living under the radar

Ramesh lives in fear every day. A police siren is enough to alarm him.

He’s one of up to 400,000 visa overstayers in the UK, one lawyer we spoke to believes.

It’s only an estimate because the Home Office has stopped collecting figures – which were unreliable in the first place.

Britain is being laughed at, one man told us, “because they know it’s a soft country”.

'Ramesh' came to the UK from India
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‘Ramesh’ came to the UK from India

We meet Ramesh (not his real name) at a Gurdwara, a Sikh place of worship, where he goes for food and support.

He insists he can’t return to India where he claims he was involved in political activism.

Ramesh says he came to the UK on a student visa in 2023, but it was cancelled when he failed to continue his studies after being involved in a serious accident.

He tells us he is doing cash-in-hand work for people who he knows through the community where he is living and is currently working on a house extension where he gets paid as little as £50 for nine hours labouring.

“It’s very difficult for me to live in the UK without my Indian or Pakistani community – also because there are a lot of Pakistani people who give me work in their houses for cleaning and for household things,” he adds.

‘What will become of people like us?’

Anike has lived in limbo for 12 years.

Now living in Greater Manchester, she came to the UK from Nigeria when her sister Esther was diagnosed with a brain tumour – she had a multi-entry visa but was supposed to leave after three months.

Esther had serious complications from brain surgery and says she is reliant on her sister for care.

Immigration officials are in touch with her because she has to digitally sign in every month.

Anike has had seven failed applications for leave to remain on compassionate grounds refused but is now desperate to have her status settled – afraid of the shifting public mood over migration.

“Everybody is thinking ‘what will become of people like us?'” she adds.

It’s a shambles’

The government can’t say with any degree of accuracy how many visa overstayers there are in Britain – no data has been collated for five-and-a-half years.

But piecing together multiple accounts from community leaders and lawyers the picture we’ve built is stark.

Immigration lawyer Harjap Singh Bhangal told us he believed there could be several hundred thousand visa overstayers currently in Britain.

He says: “At this time, there’s definitely in excess of about 200,000 people overstaying in the UK. It might even be closer to 300,000, it could even be 400,000.”

Asked what evidence he has for this he replies: “Every day I see at least one overstayer, any immigration lawyers like me see overstayers and that is the bulk of the work for immigration lawyers.

The Home Office doesn’t have any accurate data because we don’t have exit controls. It’s a shambles. It’s an institution where every wall in the building is cracked.”

The number of those who are overstaying visas and working cash in hand is also virtually impossible to measure.

‘They know Britain is a soft country’

“They’re laughing at us because they know Britain is a soft country, where you won’t be picked up easily,” says the local man we’ve arranged to meet as part of our investigation.

We’re in Kingsbury in northwest London – an area which people say has been transformed over the past five years as post-Brexit visa opportunities opened up for people coming from South Asia.

‘Mini-Mumbai’

The man we’re talking to lives in the community and helps with events here. He doesn’t want to be identified but raises serious questions about visa abuse.

“Since the last five years, a huge amount of people have come in this country on this visiting visa, and they come with one thing in mind – to overstay and work in cash,” he says.

“This area is easy to live in because they know they can survive. It looks like as if you are walking through mini-Mumbai.”

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‘The system is more than broken’

‘It’s taxpayers who are paying’

And he claims economic migrants are regularly arriving – who’ve paid strangers to pretend they’re a friend or relative in order to obtain a visitor visa to get to Britain.

He says: “I’ve come across so many people who have come this way into this country. It’s widespread. When I talk to these people, they literally tell me, ‘Oh, someone is coming tomorrow, day after tomorrow, someone is coming’.

“Because they’re hidden they may not be claiming benefits, but they can access emergency healthcare and their children can go to school.

“And who is paying for it? It’s the taxpayers who are paying for all this,” says the man we’ve met in north London.

Read more from Sky News:
Net migration figures hit four-year low
How Denmark may inspire UK asylum reforms

A Home Office spokesperson said: “We will not tolerate any abuse of our immigration system and anyone found to be breaking the rules will be liable to have enforcement action taken against them.

“In the first year of this government, we have returned 35,000 people with no right to be here – a 13% rise compared to the previous year.

“Arrests and raids for illegal working have soared to their highest levels since records began, up 63% and 51%.”

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The government doesn’t know how many people are overstaying their visas – here’s why

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The government doesn't know how many people are overstaying their visas - here's why

The government can’t say with accuracy how many visa overstayers there are in Britain – no data has been collated for five-and-a-half years.

Sky News has spoken to immigration lawyers about the numbers, and one believes there could be as many as 400,000 living across the country.

Harjap Singh Bhangal described the situation as a “shambles”.

The Home Office doesn’t have any accurate data because we don’t have exit controls. It’s a shambles. It’s an institution where every wall in the building is cracked,” he told Sky’s Lisa Holland.

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The visa overstayers in ‘soft’ Britain

Why doesn’t the government know?

The Home Office used to gather data on visa overstayers by effectively checking a list of passport numbers associated with visas against a list of passport numbers of people leaving the UK, taken from airlines and other international travel providers.

If there was a passport number match in the arrivals and departures part of their database, that person was recorded to have left when they should have. If there wasn’t, they were a potential overstayer.

They stopped producing the figures because a combination of Brexit and COVID added complications that made the Home Office conclude they wouldn’t be able to get to a reliable number using the same method.

It’s now four and a half years since EU citizens had freedom of movement to the UK revoked, and more than three and a half years since pandemic-era travel restrictions ended.

And yet we are still waiting to see what a new method might look like.

Read more from Sky News:
Is this what the beginning of a war looks like?
There’s one big problem with Australia’s social media ban

The old method wasn’t perfect. If someone changed their passport while in the UK, for example, or if the airline or individual entered the number wrong when they were leaving, there wouldn’t be a match.

The Home Office regarded the statistics as likely overestimating the true number of overstayers, and the Office for National Statistics designated the figures as “experimental” rather than “official” statistics, meaning the conclusions should be treated with caution. But they were a reasonable best guess.

With all that in mind, between April 2016 and March 2020 upwards of 250,000 people were flagged as potential overstayers, equivalent to 63,000 per year.

That’s more than the 190,000 people who are recorded to have arrived in the UK on small boats since 2018.

It represents 3.5% of the seven million visas that expired over that period, so at least 96.5% of people left when they should.

Other Home Office data reveals that more than 13 million visas were issued between 2020 and the end of June 2025, including a record 3.4 million in 2023.

But what we don’t know is how many have expired, which means it’s difficult for us to even guess how many people might have overstayed.

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‘Exceptional’ British soldier killed in Ukraine accident pictured

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British soldier killed in Ukraine named - as Trump exchanges 'strong words' with Kyiv's allies

The Ministry of Defence have shared a picture of the British soldier who was killed in a “tragic accident” in Ukraine, as Volodymyr Zelenskyy prepares to give Donald Trump a revised plan for peace with Russia.

The Ukrainian president said his delegation is set to hand Kyiv’s proposal to Washington in the “near future”, ahead of talks between European leaders over the plan next week.

But they will comes after Mr Trump called European leaders “weak” and criticised them for failing to end the war between Russia and Ukraine.

As it happened: Soldier who died in Ukraine pictured for first time

Meanwhile, tributes have come in for Lance Corporal George Hooley, a 28-year-old paratrooper who died on Tuesday while observing Ukrainian forces testing a new defensive capability away from the frontline.

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Is Europe’s transatlantic relationship with America on life support?

The MoD said he joined the army in November 2015 and was regarded as “an exceptional soldier and an impressive junior leader with extensive operational experience”.

In a statement released through the ministry, Lance Corporal Hooley’s commanding officer said that the paratrooper had had an “incredibly bright” future in the Parachute Regiment.

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“I have no doubt that he would have continued to perform at the very front of his peer-group over the coming years,” they added.

“All members of The Parachute Regiment mourn his loss; however, our sorrow is nothing compared to that being felt by his family, our thoughts and prayers are with them at this incredibly difficult time.”

Lance Corporal George Hooley with his dog Mabel. Pic: Ministry of Defence
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Lance Corporal George Hooley with his dog Mabel. Pic: Ministry of Defence

‘If you met George Hooley, you remembered it’

The company commander added: “If you met George Hooley, you remembered it.” They said the paratrooper had a “rare gift” and was a “model of professionalism”.

Britain’s Defence Secretary John Healey said the Lance Corporal “served our country with distinction and professionalism” and was “an exceptional soldier who will be very deeply missed”.

“The tributes that have been paid to him are a testament to his exceptional attitude and ability,” Mr Healey said. “George’s tragic death reminds us of the courage and commitment with which our outstanding armed forces serve every day to protect our nation.”

Zelenskyy: Ukraine to share peace plan in ‘near future’

Mr Zelenskyy said that Ukraine was finalising a 20-point peace document to share with the United States.

“We are working very productively to guarantee future security and prevent a recurrence of Russian aggression,” he said.

But Mr Trump had accused Mr Zelenskyy of not reading the original American-backed version of the peace proposal, and in an interview with Politico on Tuesday, claimed the Ukrainian president was “using war” to avoid holding an election.

Read more: Trump’s 28-point Ukraine peace plan in full

Later on Wednesday, Mr Zelenskyy said Kyiv’s peace delegation held a “productive conversation” with the US, and “discussed key issues for recovery, various mechanisms, and visions of reconstruction”.

Prime Minister Sir Keir Starmer, German Chancellor Friedrich Merz and French President Emmanuel Macron also spoke with the US president by phone on Wednesday.

In Ukraine shelling at a hospital in the occupied southern Kherson region killed three medical workers and injured two others, according to a governor installed by Russia.

And on Wednesday morning, Ukraine said its energy infrastructure had been targeted by Russian drone strikes in the southern Odesa region.

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