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Matt Hancock, who resigned as health secretary in the midst of the pandemic, and his memoir’s co-author Isabel Oakeshott, who subsequently handed over confidential information he gave her to The Daily Telegraph, have both come under heavy public criticism.

But they also performed one important public service by revealing the central role played by WhatsApp for communications between ministers and others during the crisis.

The cache of over 100,000 messages – more than two million words’ worth – which Mr Hancock downloaded from his phone and gave to Ms Oakeshott, provided the substance for their self-justifying book Pandemic Diaries and for the revelations in The Telegraph’s Lockdown Files reporting.

Thanks to Ms Oakeshott’s betrayal, the Hancock messages are effectively in the public domain.

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Leaked WhatsApp messages from Matt Hancock

So what about all the other informal communications in 2020, 2021 and 2022 inside government during COVID-19? Surely they should be gathered in the evidence for Baroness Hallet’s official UK COVID-19 Inquiry, which will start hearings in a few weeks’ time?

Lady Hallet has already assured “the bereaved that this inquiry is in the process of obtaining all relevant WhatsApp messages from all relevant groups, not just those from Mr Hancock”.

The government must be regretting giving Heather Hallet, a retired justice of appeal, such a wide-ranging remit for her inquiry. Alongside other vital matters such as how the health services dealt with patients and the pandemic, she is instructed to examine “how decisions were made, communicated, recorded, and implemented” in “the public health response across the UK.”

This puts Boris Johnson, his ministers and their advisers in her sights from the very start of the pandemic.

On Thursday, the government took the remarkable decision to take legal action against the inquiry it set up in an attempt to avoid handing over the unredacted emails of the then prime minister, Mr Johnson.

The bitter tussle over disclosure involves Lady Hallet, Mr Johnson, the courts, the Cabinet Office, and ultimately the current prime minister, Rishi Sunak.

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Government ‘carefully considering next steps’

Yet the nature of modern communication means whatever is handed over cannot give a full picture. Messaging by WhatsApp is an easy option for hard-pressed ministers and an invitation for ill-judged comments.

It also usually leaves a trail, if that can be accessed. WhatsApp messages can also be lost or deleted, or conducted in other conversations on undetected devices.

Lady Hallett is taking a tough line. She insists it is not up to the Cabinet Office to decide what internal government communications and messages, formal and informal, are relevant to her inquiry.

She wants to see everything: WhatsApp exchanges, emails, minutes, notes and diaries, “including the other (superficially unrelated) political matters they were concerned with at the time” – because it is possible a minister dealt with COVID matters “inadequately because he or she was focussing (perhaps inappropriately) on other issues”.

Before modern digital communications, it was simpler to keep track of how official decisions were reached. Most of the discussions or ideas were written down by those involved or recorded by their aides. Even telephone calls on direct lines were listened to and minuted.

Of course, important off-the-record conversations took place. But there was a generally respected code of honour that politicians would stand by their word, under oath, if required.

Smartphones have changed all that. There is little trust in what those in government say or say they have said. Personal phones and email servers have made it easier to avoid official channels and to express views casually. It is easier to dash off a hasty text message than to write a memo or to have a formal conversation.

Many involved in politics have been attracted to WhatsApp in particular by its promise of confidentiality through “end-to-end encryption”. As a result, WhatsApp records are often at the centre of contemporary demands for evidence, including from the COVID-19 Inquiry.

Even emails are old hat. Only yesterday, one senior official asked me for another’s mobile number, so they could send them a WhatsApp complaining “they never answer my emails”. Do they even read them? Nobody actually answers a telephone call these days. Until 20 years ago, the work of a political reporter was carried out essentially at first hand, through conversations face to face or on the phone. Now most communications take place in text message form on phones, most of it on WhatsApp.

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Johnson refutes ‘COVID rule breaches’

Paradoxically, as the Hancock files demonstrated, there is no privacy if WhatsApp trails can be accessed at either end. If an end-user’s phone can be opened, it is easy to recover an account of what was really said in chains of messages in numerous WhatsApp groups.

Many news stories in recent years have been based on what people have said to each other on WhatsApp. Hence, the contortions by former health minister Lord Bethell explaining why he had deleted or lost messages on his phones and the celebrated case of Rebekah Vardy’s agent’s phone dropping into the North Sea.

MPs are among those making increased use of the facility which automatically deletes messages after a set time. This is a genuine threat to ever being able to assemble a proper record in an inquiry. A bid to ban the practice of message self-destruction by ministers failed in the UK courts.

Matt Hancock and Isabel Oakeshott. Pic: Parsons Media
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Matt Hancock and Isabel Oakeshott. Pic: Parsons Media

The government’s proposal to legislate against encryption in the Online Safety Bill has no bearing on disclosures through end users. It would allow security services to scrutinise messages without the knowledge of those communicating. WhatsApp says it would rather shut down in the UK than hand such power to the authorities. Its parent company Meta has floated extending encryption to Facebook and Instagram.

In its advice on data handling for doctors, the British Medical Association noted that international or US-based companies, such as Meta, can never be fully subject to UK law.

A year ago, the Institute for Government blamed WhatsApp for poor decisions based on incomplete information, for making record keeping more difficult and for undermining accountability and transparency. Regulators and watchdog organisations accept however that it is impractical to disinvent, or completely ban the use of, personal phones and email accounts and WhatsApp.

In the wake of Mr Hancock’s resignation, the UK Information Commission Office issued “a reprimand” to the Department of Health (DHSC) for insufficient data protection. Commissioner John Edwards is leading calls for stronger guardrails to be put in place.

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What is in the online safety bill?

Civil servants have been issued with a colour code on the use NCCCs (non-corporate communications channels). It is in the red zone to use personal devices or emails for “secret” or “top secret” information. As so often in this country, rules for civil servants are merely guidelines for elected politicians. Disciplining ministers is subject to the whim of the prime minister.

That explains why Mr Johnson passed his records back to the Cabinet Office rather than directly to the COVID-19 Inquiry, gift-wrapped with the unhelpful suggestion to “urgently disclose” them. In practice, Mr Johnson put that tricky decision, and the controversial legal bid to protect his WhatsApp privacy, back in the hands of his rival Rishi Sunak.

In launching its appeal this week, the Cabinet Office revealed that it had only seen Mr Johnson’s WhatsApp messages from May 2021, 18 months after the pandemic began. Prior to that, he used a different personal phone which he has not made available, raising questions over how frank he intends to be.

Mr Hancock and Ms Oakeshott are not the only ones who think that official information, of interest to the public, is something to be manipulated for their own ends. WhatsApp is a powerful tool, but the trails of information it leaves behind do not tell the whole truth.

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Funeral delays: Bereaved family faces ‘stressful’ time after eight-week wait

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Funeral delays: Bereaved family faces 'stressful' time after eight-week wait

Changes to how death certificates are issued in England and Wales have made the grieving process more “stressful”, according to bereaved families.

Anne Short died on New Year’s Eve, only a few months after she was diagnosed with cancer.

Her son Elliot, 30, from Newport, South Wales, says the grieving process was made harder after having to wait eight weeks to hold her funeral.

“Quite frankly, it’s ridiculous, when you’re already going through all this pain and suffering as a family,” he told Sky News.

“You can’t move on, you can’t do anything, you can’t arrange anything, you can’t feel that they’re at peace, you can’t put yourself at peace, because of a process that’s been put in that nobody seems to know anything about at the moment.”

That process has been introduced by the government to address “concerns” about how causes of death were previously scrutinised, following high-profile criminal cases such as those of Harold Shipman and Lucy Letby.

Up until last September, causes of death could be signed off by a GP, but now they have to be independently scrutinised by a medical examiner, before a death certificate can be issued.

Anne Short
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Anne Short

‘I felt helpless’

Mr Short said he was ringing “twice a day” for a progress update, but that it was “going through too many sets of hands”.

Until the death certificate was issued, Ms Short’s body could not be released into the care of the funeral director.

“The main stress for me was knowing that she was up there [at the hospital] and I couldn’t move her, so I felt helpless, powerless,” he said.

“I felt like I’d let her down in a lot of ways. I know now, looking back, that there’s nothing that we could have done, but at the time it was adding a lot of stress. I just wanted her out of there.”

Anne Short
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Elliot Short had to wait eight weeks to hold his mother’s funeral

‘Something has to be done’

Mr Short fears there’s a risk the new process might defeat its purpose.

“There’s other people that I know that have lost since, where it’s been in a care home or something like that, where they haven’t been happy with the care they’ve had, but they haven’t raised that because you’re in this bubble of grief and you just want to get it done,” he said.

“Something has to be done about that because I think it just drags on the grief and there’s obviously a danger then of it being against the reasons why they’re trying to do it.”

Arrangements after the death of his father less than two years ago was a “much easier process”, according to Mr Short.

“I lost my father as well 15 months before, so we went through the process prior to this coming in and we had the death certificate, he died at home, but we had it within three days,” he added.

Elliot Short, 30
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Elliot Short

‘State of limbo’

James Tovey is the sixth generation of his family running Tovey Bros, a funeral director in Newport.

He told Sky News that the delays were having a “huge impact” on the business and that the families they serve were being “left in a state of limbo” for weeks after their bereavement.

“I would say that most funerals will take place perhaps two to four weeks after the person’s passed away, whereas now it’s much more like four to six weeks, so it is quite a significant difference,” he said.

“It’s one thing on top of an already distressing time for them and we’re frustrated and upset for [the families] as much as anybody else and it’s just annoying that we can’t do anything about it.”

James Tovey is the sixth generation of his family to run Tovey Bros funeral directors in Newport, South Wales
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James Tovey

Mr Tovey said that the reform was “very useful” and he remained supportive of it.

“It’s just the delays. I’m sure they can do something about that over time, but it’s just waiting for that to happen, and I wish that could be addressed sooner rather than later,” he added.

“It does put pressure on other people, it’s not just ourselves, it’s pressure on the hospitals, on crematoria, on the registrar service and everyone else involved in our profession.

“But of course all of us we’re there to serve the families, and we’re just upset for them and wish we could do more to help.”

James Tovey
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The organisation representing funeral directors has called for “urgent action”

The National Association of Funeral Directors said some areas of England and Wales are experiencing much shorter delays than others, but has called for “urgent action”.

Rachel Bradburne, its director of external affairs, said the system was “introduced for all the right reasons” but that it was “not working as well as we need it to”.

“Funeral directors are relaying stories of delays, frustration, and bottlenecks on a daily basis, and urgent action is required to review and recalibrate the new system,” she added.

‘Unintended consequences’

Dr Roger Greene is the deputy chief executive of bereavement charity AtALoss.

He told Sky News that the delays were “one of the unintended consequences of what’s a well-intended reform of a system”.

“What has actually happened is that the number of deaths now requiring independent scrutiny has trebled,” he said.

“So in England and Wales in 2023, the last full year of data, there were nearly 200,000 deaths reported to a coroner, whereas there were 600,000 deaths.

“Now, what is the change in the process is that all deaths now need to be reported for independent scrutiny.”

Dr Roger Greene
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Dr Roger Greene

Dr Greene said there may be ways the system could be “tweaked a little bit”, such as giving medical examiners the ability to issue an interim death certificate.

“We believe that people can process grief well if they’re given the opportunity and they’ve got a proper understanding,” he added.

“But the systems that we have in the country need to be able to work as well with that diversity of faith and culture.”

‘Vital improvements’

Jason Shannon, lead medical examiner for Wales, told Sky News he recognised “the importance of a seamless, accurate and timely death certification process”.

“Medical examiners are one part of the wider death certification process and were introduced to give additional independent safeguards as well as to give bereaved people a voice, which they hadn’t had before,” he added.

“Medical examiners have no role in determining where the body of a family’s relative is cared for and except in a minority of deaths where a coroner needs to be involved, that decision should be one that a family is fully empowered to make in a way that is best for them.”

A Welsh government spokesperson said they “would like to apologise to any families who have experienced delays in receiving death certificates”.

The government said it was working with the lead medical examiner and the NHS in Wales “to understand where the delays are” and how to provide bereaved families with “additional support”.

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A spokesperson for the Department of Health and Social Care said it recognised there were “some regional variations in how long it takes to register a death”.

They added that the changes to the death certification process “support vital improvements to patient safety and aim to provide comfort and clarity to the bereaved”.

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‘Andrew Tate phenomena’ surges in schools – with boys refusing to talk to female teacher

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'Andrew Tate phenomena' surges in schools - with boys refusing to talk to female teacher

Social media influencers are fuelling a rise in misogyny and sexism in the UK’s classrooms, according to teachers.

More than 5,800 teachers were polled as part of the survey by the NASUWT teaching union, and nearly three in five (59%) of teachers said they believe social media use has contributed to a deterioration in pupils’ behaviour.

The findings have been published during the union’s annual conference, which is taking place in Liverpool this weekend.

One motion that is set to be debated at the conference calls on the union’s executive to work with teachers “to assess the risk that far-right and populist movements pose to young people”.

Andrew Tate was referenced by a number of teachers who took part in the survey, who said he had negative influence on male pupils.

One teacher said she’d had 10-year-old boys “refuse to speak to [her]…because [she is] a woman”.

Another teacher said “the Andrew Tate phenomena had a huge impact on how [pupils at an all-boys school] interacted with females and males they did not see as ‘masculine'”.

While another respondent to the survey said their school had experienced some incidents of “derogatory language towards female staff…as a direct result of Andrew Tate videos”.

Last month, Prime Minister Sir Keir Starmer hosted a discussion in Downing Street on how to prevent young boys from being dragged into a “whirlpool of hatred and misogyny”.

The talks were with the creators of Netflix drama Adolescence, which explored so-called incel culture.

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Starmer meets Adolescence creators

‘An urgent need for action’

Patrick Roach, the union’s general secretary, said “misogyny, racism and other forms of prejudice and hatred…are not a recent phenomenon”.

He said teachers “cannot be left alone to deal with these problems” and that a “multi-agency response” was needed.

“There is an urgent need for concerted action involving schools, colleges and other agencies to safeguard all children and young people from the dangerous influence of far-right populists and extremists,” Mr Roach added.

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A spokesperson for the Department for Education (DfE) said: “Education can be the antidote to hate, and the classroom should be a safe environment for sensitive topics to be discussed and where critical thinking is encouraged.

“That’s why we provide a range of resources to support teachers to navigate these challenging issues, and why our curriculum review will look at the skills children need to thrive in a fast-changing online world.”

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Joe Thompson: Former Rochdale footballer dies aged 36 after third cancer diagnosis

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Joe Thompson: Former Rochdale footballer dies aged 36 after third cancer diagnosis

Former Rochdale player Joe Thompson has died aged 36.

His former club said it was “devastated” to learn of his death.

Thompson, who retired in 2019, was diagnosed with cancer for a third time last year.

In its statement, Rochdale FC said he died “peacefully at home on Thursday, with his family by his side”.

He made over 200 appearances for Rochdale, who he joined from Manchester United‘s academy in 2005.

The club posted a tribute on X, describing the former midfielder as “a warm personality who had a deep connection with our club from a young age”.

In her tribute on Instagram, Thompson’s wife Chantelle said he had “made such an impact on so many people” and he was “the most incredible husband, son, brother, friend and father”.

During his career, he played for Tranmere Rovers, Bury and Carlisle United, with spells on loan at Wrexham and Southport.

He was first diagnosed with Hodgkin lymphoma in 2013, while playing for Tranmere.

When Thompson rejoined Rochdale from Carlisle in 2016 the disease soon returned, but he confirmed he was cancer free in June 2017.

Two years later, he announced his retirement at the age of 29, saying his body had been pushed “to the limit” having twice undergone treatment for cancer.

Last year, he revealed he had been diagnosed with stage four lymphoma which had spread to his lungs.

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Hodgkin lymphoma is a relatively aggressive type of cancer that can spread quickly through the body, according to the NHS.

Rochdale, who face Altrincham on Friday, have confirmed that players will wear black armbands during the National League match.

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