The bosses of Britain’s biggest banks have told Rishi Sunak that technology companies must contribute to the cost of an online fraud “pandemic” that is undermining international investor confidence in the UK economy.
Sky News has obtained a letter to the prime minister signed by the chief executives of nine lenders, including Barclays, NatWest and Nationwide, in which they warned that the UK has become “a global hotspot for fraud and scams”.
They said the government’s National Fraud Strategy, unveiled last month, were inadequate to tackle the scale of the crisis, which they believe is costing more than £1bn every year to tackle.
The bank chiefs told the PM that £2,300 was stolen from British consumers every day last year by fraudsters.
And they said that they would consider taking further action “to protect our customers” without wider government intervention, including slowing down payments, which they described as “a useful but blunt instrument that will mean some customers and businesses will find their legitimate transactions held up”.
“Online fraud poses a strategic threat to the prosperity of the UK and impacts the credibility of, and confidence in, the economy and financial sector,” they said in the letter, sent on June 6.
They want tech companies to be responsible for stopping scams at source, to contribute to refunds for victims of fraud originating on their platforms and for a public register showing the scale of tech giants’ failure to prevent scams.
The banks’ collective intervention underlines growing frustration at the fact that big technology companies such as Meta Platforms, the owner of Facebook, Instagram and WhatsApp, are bearing so little of the financial burden generated by fraud.
This week, TSB wrote to the New York-listed company to demand that it polices its social media operations more robustly.
The TSB chief executive, Robin Bulloch, was among the signatories to the joint letter to the PM.
The others were Dame Alison Rose, the NatWest CEO; Debbie Crosbie, Nationwide chief executive; Lloyds Bank Group chief Charlie Nunn; Ian Stuart, boss of HSBC UK; Matt Hammerstein of Barclays UK; Mike Regnier, CEO of Santander UK; Mikael Sorensen of Handelsbanken; and Anne Boden, the outgoing CEO of Starling Bank.
It was also signed by Bob Wigley and David Postings, respectively the chairman and chief executive of UK Finance, the banking lobby group.
In it, they urged Mr Sunak to take further steps to combat “the devastating impact fraud is having on people, businesses, and the UK economy”.
“Online fraud poses a strategic threat to the prosperity of the UK and impacts the credibility of, and confidence in, the economy and financial sector,” they said.
“This should not be seen just as an issue for the UK’s banking sector.
“It is having a material impact on how attractive the wider UK financial sector is perceived by inward investors, which as we know, is critical for the health of the City of London and wider UK economy.”
Billions lost to fraud
The chiefs highlighted a UK Finance report which concluded that £1.2bn was lost to fraud of all kinds last year, and welcomed the appointment of Anthony Browne, the Conservative MP and former British Bankers’ Association chief.
They told Mr Sunak that the overwhelming majority of scams targeting UK consumers “originate with a small number of tech firms, social media firms and telcos”.
“A fraud strategy that fails to mandate action on all actors involved in the fraud journey and collective responsibility for the harm done to consumers, will never be effective.
“We are not confident that voluntary measures to be placed on the technology and telecommunication sectors will deliver the change required to reduce the UK’s attractiveness to fraudsters and prevent harm to customers.”
They complained that banks’ efforts to tackle the issue were being impaired by the Financial Ombudsman Service, which they said had placed a disproportionate burden on their industry.
The bosses also said recent conversations with government officials had not instilled confidence in Whitehall plans to clamp down on fraud.
They called on Mr Sunak to make voluntary measures aimed at the telecoms and tech sectors mandatory, and said they should be forced to educate consumers on the security and data risks of making payments.
Image: Bank chiefs told the PM that £2,300 was stolen from British consumers every day last year by fraudsters
Tech companies should also be obliged to provide more visible warnings to customers, the bank bosses said.
“One area that we believe requires urgent focus is that of the proliferation of purchase scams on META platforms, which is disproportionately higher than its peers,” they said.
“Tech firms, telcos and social media companies should bear responsibility for stopping scams at source and contributing to refunds when their platforms are used to defraud innocent victims.”
The bank chiefs claimed to have spent more than £500m in the last three years “building defences that help us stop more than £2bn a year in attempted fraud”.
Among their other requests to Mr Sunak was that data should be published regularly to name and shame tech companies over the level of fraud originating from their platforms.
“We can all see how these firms harvest user data for advertising revenue purposes: this in turn must offer ways to intervene to protect users from unscrupulous actors,” they said.
The bank chiefs also called on the government to be “more ambitious than the 10pc reduction [in online fraud] it is targeting which would still leave more than two million customers a year suffering harm.
“With collective commitment across the pillars the Strategy could be even more ambitious and aim for a more credible 25pc reduction in fraud.”
The outgoing boss of the British Olympic Association will this week be named as the new chief executive of one of Europe’s biggest e-commerce platforms for sports and outdoor enthusiasts.
Sky News has learnt that Andy Anson, who will step down next month as chief executive of Team GB, is joining Sportscape Group, which boasts a ‘member community’ of over 25 million people.
Sportscape is owned by bd-capital and Bridgepoint, which merged their respective portfolio companies SportPursuit and PrivateSportShop in 2022.
Prior to leading the BOA, Mr Anson was chief executive of Kitbag, which was subsequently sold to Fanatics.
He is also a former commercial director of Manchester United Football Club.
Sportscape trades across core markets including the UK, France, Germany, Italy and Spain.
“Sportscape has already established itself as a key player in the European sports e-commerce landscape, and I look forward to working with the team to unlock its next phase of growth,” Mr Anson said in a statement issued to Sky News.
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Andy Dawson, bd-capital’s co-founder and managing partner, said Mr Anson’s experience in global sports commerce made him the right choice to head Sportscape.
Since his departure as the BOA boss was announced during the summer, Mr Anson had agreed to work with another bd-capital-backed company, Science In Sport, by joining its board.
His successor as Team GB chief has yet to be announced.
The government will underwrite a £1.5bn loan guarantee to Jaguar Land Rover (JLR) after a mass cyber attack forced a shutdown.
JLR suspended production at its UK factories following the attack on 31 August. The shutdown is expected to last until 1 October, leaving the largest UK carmaker’s suppliers in limbo.
The loan is expected to give suppliers some certainty amid the continued shutdown, as the £1.5bn will help bolster JLR’s cash reserves as it pays back companies in its supply chain.
The government will give its backing to the loan through the Export Development Guarantee (EDG), a financial support mechanism aimed at helping British companies that sell their goods overseas.
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The £1.5bn loan, from a commercial bank, will be paid back over five years.
“Following our decisive action, this loan guarantee will help support the supply chain and protect skilled jobs in the West Midlands, Merseyside and throughout the UK,” Business Secretary Peter Kyle said.
Chancellor Rachel Reeves added: “Jaguar Land Rover is an iconic British company which employs tens of thousands of people – a jewel in the crown of our economy.
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“Today we are protecting thousands of those jobs with up to £1.5bn in additional private finance, helping them support their supply chain and protect a vital part of the British car industry.”
Image: Rachel Reeves, during a visit to Jaguar Land Rover in Birmingham with Prime Minister Sir Keir Starmer. File pic: PA
As a result of the attack, production was halted across the car-making supply chain, with thousands of staff off work.
More than 33,000 people work directly for JLR in the UK, many of them on assembly lines in the West Midlands, the largest of which is in Solihull, and a plant at Halewood on Merseyside.
An estimated 200,000 more are employed by several hundred companies in the supply chain, who have faced business interruption with their largest client out of action.
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Inside factory affected by Jaguar Land Rover shutdown
Ministers have had daily contact with JLR and cyber experts following the attack as the company attempts to restart production at its UK factories.
Unions and politicians have warned that small suppliers producing parts for JLR could collapse as a result of the shutdown unless they receive urgent financial support.
This week, Mr Kyle met workers and bosses at Webasto, which makes sunroofs for JLR.
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Image: Peter Kyle visits the JRL supplier Webasto in Sutton Coldfield in the West Midlands. Pic: PA
The brand has the largest supply chain in the UK automotive sector, which employs around 120,000 people and is largely made up of small and medium-sized businesses.
The government’s promise of underwriting the JLR loan has been praised by the Unite union, whose general secretary Sharon Graham said the loan was “an important first step and demonstrates that the government has listened to the concerns raised in meetings with Unite over recent days”.
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Are we in a cyber attack ‘epidemic’?
She added: “This is exactly what the government should be doing, taking action to protect jobs.
“The money provided must now be used to ensure job guarantees and to also protect skills and pay in JLR and its supply chain.”
The energy supplier Ovo is plotting the sale of a stake in its software arm at a ‘unicorn’ valuation as part of efforts to strengthen the balance sheet of Britain’s fourth-largest residential gas and electricity group.
Sky News has learnt that Ovo, which has just under 4m retail customers, has appointed Arma Partners, the investment bank, to explore options for Kaluza.
It replicates a move by larger rival Octopus Energy – revealed by Sky News – to hire advisers to work on a demerger of its Kraken software arm at a potential valuation of well over $10bn (£7.4bn).
Kaluza, which describes itself as an energy intelligence platform and this week announced a licensing partnership with the French-based energy group Engie, is 80%-owned by Ovo.
The remaining 20% is owned by AGL, an Australian energy company which bought a stake last year in a deal valuing Kaluza at $500m (£395m).
Industry sources said that Ovo was likely to seek a valuation for Kaluza in any new transaction of well over $1bn, although they added that there were questions about the software business’s path to sustainable profitability and its pipeline of new customers.
One analyst suggested that Kaluza’s majority-owner could pitch a valuation for Kaluza – run by chief executive Melissa Gander – of as much as $2.5bn based on annual recurring revenue (ARR).
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Kaluza recently bought Beige Technologies, an Australian energy software specialist, in order to strengthen its presence in the Asia-Pacific region.
The prospective Kaluza stake sale comes amid a wider effort by Ovo to bolster its financial position.
Rothschild, the investment bank, has been orchestrating talks with potential investors about a plan to inject in the region of £300m into the company.
At one point, this is understood to have included discussions with Iberdrola, the owner of rival supplier Scottish Power.
Centrica, the owner of British Gas, may also have expressed an interest in examining a deal, according to banking sources.
A deal with another third party is said to be likely before the end of the year.
On Friday, Sky News revealed that the company – like Octopus Energy – had so far failed to meet targets imposed as part of a new capital adequacy regime overseen by Ofgem, the industry regulator.
A spokesperson for Ovo said it had “taken proactive measures to align with Ofgem’s new capital rules, working constructively to meet the requirements.”
Ovo recently named Dame Jayne-Anne Gadhia, the former boss of Virgin Money, as the independent chair of its retail arm.
Founded by Stephen Fitzpatrick, the entrepreneur who now owns London’s Kensington Roof Gardens, Ovo’s existing shareholders include the private equity firm Mayfair Equity Partners, Morgan Stanley Investment Management and Mitsubishi Corporation, the Japanese conglomerate.
Under Mr Fitzpatrick, who launched Ovo in 2009, the company positioned itself as a challenger brand offering superior service to the industry’s established players.
Ovo’s transformational moment came in 2020, when it bought the retail supply arm of SSE, transforming it overnight into one of Britain’s leading energy companies.
Its growth has not been without difficulties, however, particularly in relation to its challenged relationship with Ofgem and a torrent of customer complaints about overcharging.
The group is now run by David Buttress, who was briefly Boris Johnson’s cost-of-living tsar after leaving the top job at Just Eat, as its chief executive.
Kaluza declined to comment on the appointment of Arma Partners.