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Almost half of people in Britain (47%) think that NHS care will get worse in the coming years, according to a new international poll by Ipsos for Sky News.

Just one in ten of those surveyed in the UK said they expect the quality of their healthcare to improve (10%), compared to 15% of Swedes and 22% of Spanish people.

The new figures suggest the public have little faith in the government’s ability to resolve the crisis facing the NHS on its 75th birthday.

A record 7.4 million people are currently waiting for elective treatment in England, including 371,000 who have been waiting more than a year.

A chronic shortage of beds, exacerbated by a crisis in social care, has left the NHS struggling to clear waiting lists and attend to urgent cases.

The issue has fed into a crisis of burnout among staff, with Sky News analysis finding that a surge in resignations relating to work-life balance lost the health service 10,000 staff last year.

The new polling shows that the public are feeling the impact of the crisis, with five out of every six UK respondents (83%) describing the health service as “overstretched” – more than in any other country surveyed.

Read more: First NHS baby says service is ‘creaking at the seams’

As a result, satisfaction in the NHS has plummeted since the pandemic.

The share of people describing the quality of healthcare they have access to as “good” or “very good” fell from 74% in 2020 to just 48% this year, while the share describing their healthcare as “poor” or “very poor” has more than doubled to 22%.

As recently as 2018, the British public were more satisfied with their healthcare than people in any of the 16 countries polled. This year the UK came in sixth place, behind Sweden, Australia and the US.

“Brits have long been more worried than those in other countries about the future of their national healthcare service,” says Anna Quigley, research director at Ipsos.

“What has changed more recently is their view of the current standard of service provision. Historically, Brits were more positive than other countries about the care they were currently receiving, and this is where we are really seeing things change.

“From other data we collect, for example, on experiences of GP practices, we have seen that this is mainly linked to views around access.”

Read more: The parts of England with the highest and lowest life expectancies

The public are losing trust in the NHS

Doctors have warned that the UK’s primary care system is close to collapse, with Sky News analysis finding that GPs’ patient workloads have risen by a fifth since 2019.

A record 3,497 English GPs quit general practice in the year to March, including one in every eight newly-qualified family doctors.

The result has been lengthy waiting lists, with nearly one in five people (18%) forced to wait more than two weeks for an appointment in April – up from 11% in 2021.

Waiting times for elective care have also surged, including for those with urgent cancer referrals. Last year, almost 600,000 people were forced to wait longer than the recommended two weeks to see a cancer specialist – a thirteen-fold increase since 2010.

The survey results show that 76% of Britons think waiting times are “too long” and more than half say it’s not easy to get an appointment (52%) – in both cases, the third-highest share of any country polled.

Emergency care has also come under unprecedented strain, with A&E departments forced to “ration” care as a result of chronic bed shortages.

In May, 113,000 people spent more than 12 hours waiting in A&E, with 31,000 waiting more than 12 hours even after being told they would be admitted.

Analysis in February by the Royal College of Emergency Medicine estimated that 23,000 patients died last year due to waits over 12 hours in A&E departments.

The crisis has undermined Britons’ confidence in the ability of the NHS to offer high-quality care. Less than half of those surveyed by Ipsos (46%) said they trust the health service to provide them with the best treatment, down from around two-thirds in previous years.

That’s the sharpest fall in trust of any country surveyed.

Waiting lists have started falling in other countries

During the pandemic, health services around the world sought to free up beds and staff by delaying elective procedures. The result was an enormous backlog of care, from cataract surgeries to hip replacements, that they are now battling to bring down to acceptable levels.

Yet something different has been happening in England. The elective waiting list never went through a period of levelling off, as in Sweden, or began falling back to pre-pandemic levels, as in Ireland. Instead, it has risen relentlessly.

The result has been a continuous increase in waiting times since the pandemic began, long after waits for treatment began falling in other countries.

Tim Gardner, a senior policy fellow at the Health Foundation think tank, says that the international survey results “really aren’t surprising”.

“We went into the pandemic with some of the lowest numbers of doctors, nurses, hospital beds and key bits of diagnostic equipment of any country in Europe, so it’s not a huge surprise that our health service is struggling more than most to recover from the pandemic.

“If we had kept pace with the per person funding in Germany, we would currently be spending around £39bn a year more on our health system.”

The NHS is still core to British identity

Recent polling by Ipsos for the Health Foundation found that 80% of Britons think the NHS needs more funding, up from 72% a year ago.

Two in five people said that underfunding (40%) and staff shortages (38%) were major causes behind the NHS crisis, with more than a third (35%) also pointing to “poor government policy” as a key factor.

By contrast, just 13% blame increased immigration, while 8% point to the recent strikes as a reason for the health service’s poor performance.

“The public are clearly pretty dissatisfied with the standards of the service they’re receiving at the moment,” says Gardner.

“But we also see that they’re really concerned about the pressures and workload of NHS staff. So, they’re not necessarily blaming the health service – support for the NHS’s founding principles is really rock-solid.”

More than half of respondents (54%) said that the NHS makes them “proud to be British”, while 72% agreed that the NHS is “crucial” to British society.

When asked what specifically makes them proud of the NHS, more than half (55%) pointed to the fact that it is free at the point of use or funded by taxation.

However, just one in four respondents (25%) said they expect all NHS services that are currently free at the point of use to still be free in ten years’ time.

A Department of Health and Social Care spokesperson said: “The NHS will always be free at the point of use and never be for sale. Cutting waiting times is one of the government’s top five priorities and we are making progress on our plans to recover and improve services, backed by record funding.

“The NHS has already reduced the number of patients waiting more than 18 months by over 90% since the September 2021 peak and virtually eliminated two-year waits for treatment, despite more people coming forward for treatment.

“The NHS has published the first ever Long Term Workforce Plan, backed by over £2.4 billion government funding to deliver the biggest training expansion in NHS history, with hundreds of thousands more staff over the next 15 years.”

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The Data and Forensics team is a multi-skilled unit dedicated to providing transparent journalism from Sky News. We gather, analyse and visualise data to tell data-driven stories. We combine traditional reporting skills with advanced analysis of satellite images, social media and other open source information. Through multimedia storytelling we aim to better explain the world while also showing how our journalism is done.

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Government to make concessions to Labour rebels over welfare reforms, Sky News understands

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Government to make concessions to Labour rebels over welfare reforms, Sky News understands

The government has made an offer to rebel Labour MPs over its controversial welfare reforms, Sky News understands.

More than 120 Labour MPs were poised to vote against the Universal Credit and Personal Independence Payment (PIP) Bill on Tuesday.

The changes come after a ring-around by cabinet ministers failed to bring rebels on side.

The bill was intended to restrict eligibility for the PIP – the main disability payment in England- and limit the sickness-related element of universal credit, to help shave £5bn off the welfare budget by 2030.

Sky News political editor Beth Rigby has heard that existing PIP claimants will be able to keep their payments, which means 370,000 people will not lose out. This will cost the government at least £1.5bn, according to the Institute for Fiscal Studies.

Sky News understands that a senior source has accepted the change, but it will be up to each individual rebel to make a decision on whether to withdraw.

The source said they think the changes are a “good package” with “generous concessions”.

Politics latest: Government to make offer to rebels

A reasoned amendment signed by 126 Labour MPs argued that disabled people had not been properly consulted and further scrutiny of the changes is needed. If passed, this would have killed the bill.

Other concessions offered by the government include allowing existing claimants to keep the health element of Universal Credit.

Sky News understands that some senior rebels are willing to accept the concessions – with one saying that “the concessions will be positively received, and I expect to vote with the government now”.

Other MPs who had not wanted to rebel were also expecting to change their votes.

However, several Labour MPs on the left of the party have gone public to say they will still oppose the government, including Diane Abbott, Richard Burgon, Nadia Whittome and Brian Leishman.

What is PIP?

The biggest shakeup to the system involved changes to PIP – money given to people, including some of whom are in work – who have extra care needs or mobility needs as a result of a disability.

People who claim it are awarded points depending on their ability to do certain activities, such as washing and preparing food, and this influences how much they will receive.

From November 2026, people would have needed to score a minimum of four points in at least one activity to qualify for the daily living element of PIP – instead of fewer points spread across a range of tasks.

This would have impacted existing claimants as well as new ones. The government’s concessions are understood to see this change dropped for existing claimants.

Universal credit

The government intended to freeze the health element of universal credit, claimed by more than two million people, at £97 a week during this parliament, and cut the rate to £50 for new claimants.

Again, it’s understood the government’s concessions mean this change now won’t apply to existing claimants.

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Child Q: Two Met Police officers committed gross misconduct over strip search of 15-year-old schoolgirl

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Child Q: Two Met Police officers committed gross misconduct over strip search of 15-year-old schoolgirl

Two Metropolitan Police officers committed gross misconduct during the strip search of a 15-year-old schoolgirl wrongly suspected of possessing cannabis, a misconduct hearing has found.

PCs Kristina Linge, Victoria Wray, and Rafal Szmydynski conducted the search of the black girl, known as Child Q, with no appropriate adult present at a school in Hackney, east London, in 2020.

Scotland Yard apologised, and the Children’s Commissioner for England, Dame Rachel de Souza, described the case as “shocking” after details of the incident emerged in 2022.

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From March 2022 – Child Q: ‘Black girls should feel safe in school’

PCs Linge, Wray and Szmydynski suspected the girl was in possession of cannabis, but the police watchdog later determined no drugs were found in her bags or outer clothing.

At a police misconduct hearing in London today, Linge and Szmydytnski were found to have committed gross misconduct. They could potentially be dismissed when the sanctions are decided.

Wray was cleared of gross misconduct, but found to have committed misconduct.

The panel found she became involved in a “situation where the decision had been decided already”.

The case of Child Q drew outrage when it first came to light in March 2022 and sparked protests.

Crowds waved banners and placards reading "protect black kids" and "shame on you"
Protesters marched from Stoke Newington Police Station to Hackney Town Hall in London
Image:
In March 2022 crowds waved banners and placards reading ‘protect black kids’ and ‘shame on you’

The officers had been accused of treating Child Q differently due to her race, but Commander Jason Prins, chair of the misconduct panel, said: “We do not draw any inference that race was an effective cause of this incident.”

The panel found concerns about drugs and potential gang involvement were initially raised by school staff.

“Like many cases where stop and search is used, here the subject of the search was identified to police officers by other professionals rather than being by officers in the street,” Commander Prins added.

He said the problem was with the decision to conduct the strip search in the first place, finding it was “unnecessary” and “disproportionate”.

“There should never have been a strip search in these circumstances,” he said, accepting Child Q found it “humiliating and degrading”.

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Mum who ‘heard midwife blame her for son’s illness’ calls for investigation

The panel did not find any officer breached professional behaviour standards relating to equality and diversity, or honesty and integrity.

During the misconduct case, the three officers gave evidence, and each said they were not influenced by subconscious bias.

Luke Ponte, for Linge, said they happened to be “three immigrant officers” who were “trying to do their best to their adopted country” as they were seeking to solve a problem.

Mr Ponte said: “These officers must not bear the entire weight of Child Q where there has been wider dysfunction as to how this came about.”

Breaches of the Met’s standards of professional behaviour found to amount to gross misconduct can lead to dismissal or a final written warning, according to the Independent Office for Police Conduct (IOPC).

A fourth officer will face a disciplinary meeting at a later date relating to no appropriate adult being present during the search. This is separate from this misconduct hearing, and it’s a lower level of discipline.

Commander Kevin Southworth, on behalf of the force, said in a statement after the verdict: “The experience of Child Q should never have happened and was truly regrettable.

“We have sincerely apologised to Child Q since this incident happened. Again, I am deeply sorry to Child Q and her family for the trauma that we caused her, and the damage this incident caused to the trust and confidence Black communities across London have in our officers.

“While the officers involved did not act correctly, we acknowledge there were organisational failings. Training to our officers around strip search and the type of search carried out on Child Q was inadequate, and our oversight of the power was also severely lacking.

“This left officers, often young in service or junior in rank, making difficult decisions in complex situations with little information, support or clear resources to help their decision-making.

“What happened to Child Q was a catalyst for change, both for the Met and for policing nationally.

“While we should not have needed an incident such as Child Q to check our approach, it has absolutely led us to improving our processes and significantly reducing the number of these types of searches carried out.

“It’s crucial we get this right to ensure the impact on young people is minimised as far as possible.

“Sadly, we know there are children in London being exploited to carry drugs and weapons for others as well as involved in criminality, so these types of searches have to remain within police powers. The work we have done since Child Q means we now have the right safeguards in place.”

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500 families in Oxford call for maternity unit to be investigated

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500 families in Oxford call for maternity unit to be investigated

Hours after giving birth, with her son rushed away to a high dependency unit, as she lay broken and bleeding, Morgan Joines overheard a midwife blaming her. 

Her son had been born with wet lung after an emergency and traumatic caesarean section.

“I overheard [the midwife] tell a student nurse I was the reason my son was ill, because I was too lazy to push,” she told Sky News.

“I was broken. I genuinely believed for ages afterwards that I had failed my son.

“I thought I was the reason he was ill.”

Her son was born at John Radcliffe Hospital in Oxford, part of the Oxford University’s Hospital Trust. Morgan is one of more than 500 families who say they have been harmed by maternity care at the Trust.

On Monday, the health secretary, Wes Streeting, announced a “rapid” national investigation into NHS maternity services.

A taskforce, chaired by Mr Streeting and made up of experts and bereaved families, will first investigate up to ten of the most concerning maternity and neonatal units.

And campaigners – calling themselves the Families Failed by OUH Maternity Services – are calling for Oxford to be on that initial list.

Have you been affected? Contact the Sky News health team at NHSStories@sky.uk.

‘I thought I was going to die’

The unit was rated “requires improvement” in its last inspection by the government’s watchdog, the Care Quality Commission, in April 2023.

Oxford University Hospitals NHS Trust has been rated "requires improvement" for its maternity services

The CQC flagged issues around maintaining patient dignity, and said medicines were not always safely stored and managed. The unit did not manage the control of infection consistently it said, and wards were not always kept clean.

One mum told the campaign group she thought she was going to die after being left alone while in labour and denied pain relief.

Another said she is reluctant to consider having another child and feels a “profound loss of trust in the NHS”.

Trust to meet campaign group

Yvonne Christley, Chief Nursing Officer at OUH, said she apologised “for not being able to respond in detail about individual patient cases”.

“We regret any instance where we fail to provide the service that women and their families should expect. When this happens, we make every effort to review individual cases to understand what went wrong and how we can improve.”

She said the trust “make every effort” to keep women and families informed of what action it has taken, and said it is committed to maintaining an open dialogue with community groups.

“The Trust has agreed to meet with the campaign group and is eager to collaborate with them to implement the necessary changes and restore confidence in our services. These meetings are currently being scheduled.”

Caesarean sections account for approximately 40% of all births at OUH.

A ‘degrading strip wash’

A few hours after Morgan’s son had been whisked away to another part of the hospital, a nurse tried to force her to take oramorph, a high strength painkiller, she said.

When she declined to take the drug, having previously had a bad reaction, she said staff “claimed I was being difficult”.

“[They said] to just take the meds and get it over and done with.”

Morgan Joines overheard a midwife blaming her for her son's condition when he was born
Image:
Morgan Joines overheard a midwife blaming her for her son’s condition when he was born

When Morgan was unable to get out of bed, she says the same nurse then gave her a “degrading” strip wash, without her consent.

The unit, she said, felt like it was against C-sections.

“Even though it was recommended by doctors that I had caesarean, it was medically necessary, I felt I should have done more to help him,” Morgan said.

Waiting eight hours for a C-section

When Kate* was 38 weeks pregnant with her third IVF baby, she was induced.

The doctors had tried to burst her waters, but realised her daughter was breech when the midwife felt her feet near the bottom of the birth canal, telling her: “I’m glad those didn’t break, I think I just felt a foot.”

At 11pm Kate reluctantly agreed to a C-section, but was told it was “safer to wait until the light of day” to go down to theatre.

She was sent away to an observation area experiencing intense contractions for more than six hours. In those hours, she said she was abandoned without pain relief and was bleeding.

“I felt so alone in the dead of night. My husband had been sent home, and I just wanted someone to talk to, someone to help me.

“I was in so much pain labouring but the midwife made me feel like a hypochondriac.”

CQC safety ratings

She said the situation was escalating, she was becoming dehydrated, and her daughter’s heartrate was climbing, yet no one intervened.

A registrar who began his shift at 7am, examined her and rushed her immediately to theatre.

At this point she was 9cm dilated and the registrar was “shouting at me, telling me not to push.”

Kate’s daughter was her third IVF pregnancy, and she became emotional when she talked about what might have happened, had that registrar not examined her so quickly in the morning.

“They gambled with her life,” she said.

“If my waters had broken and that registrar wasn’t there, she would have started to come with her feet first. Both my boys had shot out, so I could be talking now as a mum who lost her child.

“It didn’t need to even get to that point.

“I should have had my C-section five hours earlier.”

A chart showing the ongoing independent investigations into maternity care - starting with Morecambe Bay in 2015 and ending with Nottingham

After she had given birth, she was left “in a pool of my own blood, just covered in blood” and had to pull herself out of bed to clean up.

She said she joined the campaign in the hopes women will be listened to in the future and not have to endure what she did.

‘I can’t get my baby out’

Annika Weldon had three miscarriages before giving birth to her son.

“I remember lying on the ward, screaming in pain and none of the other ladies around me were screaming like I was,” she said.

“It didn’t feel right, obviously when you go into labour you expect you are going to be in pain, but I just knew there was something not right.”

The midwife who checked her when she was in active labour could not tell her if she was 1cm or 10cm dilated, she said.

“We spent 45 minutes trying to get my baby out but this midwife that I was with was just so uncaring, she didn’t really explain what I should be doing.”

Annika Weldon miscarried three times before giving birth to her son
Image:
Annika Weldon miscarried three times before giving birth to her son

She had said early in the pregnancy she told doctors she wanted a C-section and “was told I couldn’t have one”.

“I kind of accepted that unless it was an emergency situation, I wouldn’t be able to have one but then in that moment I was like, I don’t know what else I can do here. I feel completely exhausted; I can’t get my baby out.

“I was just so tired and exhausted.”

Her son was born not breathing and she was haemorrhaging blood.

She was taken to emergency surgery and the last thing she remembers before waking up in the ward is throwing up in her hair.

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Maternity services investigated

She wasn’t told until much later the extent of her blood loss (2.5L) when she was struggling to pick up her own baby: “When I asked for help, I was made to feel like an inconvenience.”

‘OUH is particularly bad’

For Kim Thomas, co-founder of Families Failed by OUH Maternity Services and CEO of the Birth Trauma Association, these stories are nothing new.

But Oxford University Hospitals Trust is “particularly bad”, she says.

“They seem to have this incredibly arrogant attitude. They won’t take criticism.

Kim Thomas, from the Birth Trauma Association
Image:
Kim Thomas, from the Birth Trauma Association

“Women who complain are routinely dismissed. There’s a failure to learn from mistakes.”

She says OUH also has “poor postnatal care”: “Dirty wards, blood on the floor, women left in their own blood, women not helped.”

Yvonne Christley, from OUH, said: “We are never complacent and welcome all feedback, whether positive or negative, as we learn from both.”

A Department of Health and Social Care spokesperson said: “Too many families have been devastated by serious failings in NHS maternity and neonatal care.

“They deserve swift answers, and urgent action is essential to prevent future tragedies.”

They said the government was “immensely grateful” to families for sharing their experiences.

“[We] will work closely with families on this journey to help ensure no parent or baby is ever let down again.”

The Oxford campaign group is growing daily, with more like Kate, Morgan and Annika joining the ranks of those calling for change.

And each day that passes without answers is a reminder of the trauma they endured.

“It still hurts to look back on. It’s taken a while for me to stop blaming myself, but it doesn’t get easier,” Morgan said.

*Some names have been changed.

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