As Elon Musk drags Twitter and its users through more and more turbulence, its founder Jack Dorsey has made a supportive observation from the sidelines.
He posted that “Running Twitter is hard” and “it’s easy to critique the decisions from afar”.
The 46-year-old billionaire left the platform he co-founded in 2006 to launch what he calls a “decentralised” alternative, which looks a lot like Twitter.
But while Dorsey rolls out Bluesky Social and continues to sing the praises of Bitcoin, Twitter users are left at the whim of his former favourite Tweeter.
Here Sky News looks at how Twitter’s founder got to where he is.
Image: Addressing students at the Indian Institute of Technology
Self-made taxi dispatch developer
Dorsey was born in St Louis, Missouri in 1976. His father developed spectrometers.
By the time he was 14 he’d developed an unusual interest in the software that dispatches taxis.
He went to the University of Missouri-Rolla at 19 and transferred to New York University two years later, but dropped out a semester before he was due to graduate.
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Instead he moved to California, where he created his own company to send out taxis, couriers and emergency service vehicles via the internet.
While working as a programmer for the dispatch platform in 2000, he decided he wanted to create a messaging service to update his friends on what he was doing – without having to sit in front of a computer.
He approached a podcasting company called Odeo, where he got a job alongside Christopher ‘Biz’ Stone, Evan Williams and Noah Glass – who would become his Twitter co-founders.
Image: Twitter co-founders Dorsey (left), Biz Stone (second left) and Evan Williams celebrate stock exchange listing with Dick Costolo in 2013
Although Dorsey had been inspired by instant messaging platforms such as AOL and MSN, he and Stone decided a text-based service would better suit his status-update idea.
In two weeks they’d built a prototype for Twitter.
When Odeo went out of business in 2006, Dorsey returned to the messaging idea and officially launched ‘Twittr’ in March that year, making himself chief executive.
Image: Dorsey in October 2010
Overnight billionaire
Dorsey secured the support of venture capitalists and as celebrities signed up the app grew in popularity.
Two years later, Dorsey moved from chief executive to chairman of the board, reportedly having often left work early to prioritise hobbies such as yoga and fashion design.
When he was younger he briefly dabbled with modelling.
Image: Seen in 2016
In 2009 he courted controversy after joining a US State Department trip to Iraq. Designed to rebuild tech hopes there after the fall of Saddam Hussein, the trip itself was fairly uneventful.
But later that year when the Green Revolution happened, Dorsey agreed to reschedule planned maintenance to Twitter’s servers so protesters could still communicate.
It was seen as a breach of policy given President Barack Obama had promised the US would not meddle in Iraq’s affairs. Dorsey went to Russia on another State Department delegation the following year.
Image: Dorsey and President Barack Obama at Twitter’s town hall in 2011
In 2011 he invited Mr Obama to Twitter’s first ever town hall – where he had to remind him to keep his answers to 140 characters.
Two years later, although it hadn’t been launched with profit in mind, Twitter became a listed company, making Dorsey an overnight billionaire.
When in 2015 the company’s replacement chief executive Dick Costolo announced his resignation, Dorsey returned as interim – but took up the post on a permanent basis in October.
Meanwhile back in 2010 Dorsey had begun splitting his time between Twitter and a new venture – Square – technology that transformed smartphones and tablets into debit card readers for small businesses.
But as competitors launched rival products, it began to struggle with losses of up to $100million (£79m).
Image: Pictured in 2019
Dorsey rebranded Square ‘Block’ in 2021, in reference to his interest in Blockchain, officially giving himself the job title ‘Block Head’ in 2022.
Back at Twitter in 2016, the 140-character limit was effectively increased by no longer including links or photos in the count. The decision was a bid to attract new users – as the number of daily tweets had fallen globally.
A year later it increased again – doubling to 280 characters.
Tech moving faster than policy
In 2018, Twitter and other social media platforms began having to answer to the US government.
The first time Dorsey testified, alongside then-Facebook chief operating officer Sheryl Sandberg, he was quizzed on interference in the 2016 presidential election.
Hours of questioning saw Dorsey post a picture of his heartrate on Twitter. The platform was also accused of anti-Conservative bias, share prices fell, and the decision was made to ban all political advertising the following year.
Image: Dorsey and Facebook’s Sheryl Sandberg give evidence to Congress in 2018
During his time in office, Dorsey met with President Donald Trump, who had expressed concern his followers were being removed.
Dorsey oversaw misinformation warning labels applied to some of Mr Trump’s tweets during his 2020 election campaign and the permanent suspension of his account following the Capitol riots of January 2021.
Mr Trump set up his own platform – Truth Social, while Dorsey stuck by the ban, but also expressed concerns it set a “dangerous precedent”.
He appeared before Congress on two other occasions as Twitter boss – once in October 2020 and again the following month.
Image: Dorsey gives evidence to Congress via videolink in 2020
The first time, in front of the US Senate Commerce Committee, he answered questions alongside Facebook and Google executives about a law that protects tech companies for being prosecuted over content generated on their platforms.
Dorsey said changing it would “collapse how we communicate on the Internet”.
The following month he gave evidence alongside Facebook founder Mark Zuckerberg on how content was moderated around the 2020 election.
When COVID emerged in 2020 the Twitter founder promised to donate $1bn (£0.79bn) of his total wealth to relief programmes.
The following year when the Delta variant hit India, he donated £15m (£11.8m) to support programmes there.
The pandemic scuppered plans he’d announced in 2019 to move to Africa. He said the continent would “define the future (especially the bitcoin one!)”.
Image: Elon Musk
Musk takes Twitter
Dorsey and Musk’s relationship predates his ill-fated takeover.
When in 2020 it was reported that one of Twitter’s investors Elliott Management was trying to replace Dorsey as chief executive, Musk tweeted his support, saying he had a “good heart”.
In return, Dorsey said Musk was one of his favourite Twitter users and that his updates “focused on solving existential problems and sharing his thinking openly”.
The founder added that he enjoyed the “ups and downs” of Musk’s use of his site – something he may have later come to regret – to which Musk replied: “Twitter rocks!”
They shared an enthusiasm for cryptocurrencies, with Dorsey describing Bitcoin – or ‘The B Word’ as he calls it – as “direct activism against an… exclusionary financial system”.
In late-2021 Dorsey announced he was leaving Twitter in a staff email posted to his account, claiming he wanted to move the firm away from its “founding and founders”.
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Musk, believed to be the wealthiest person in the world, began buying shares in Twitter at the beginning of 2022.
By April he was the biggest shareholder, with a 9.1% stake.
He was invited to join the board of directors – and despite initially turning the role down – then made an unsolicited offer to buy the entire company for $44bn (£34.5bn).
By July, Musk had said he wanted to back out of the deal as Twitter had failed to uphold its promise of cracking down on spambot accounts.
The move triggered legal action against Musk – who just weeks before a trial was due to start in Delaware – gave in and decided to go ahead, closing the deal in November.
Musk began by firing half Twitter’s employees, including the chief executive, which then triggered mass resignations.
After a tumultuous few months in the job, in which he expressed regret for buying the platform, he has made several chaotic changes and given up the job of chief executive.
Image: Twitter and Bluesky logos are seen in this illustration taken November 7, 2022. REUTERS/Dado Ruvic/Illustration
Beginnings of Bluesky
Dorsey, meanwhile has been working on a Twitter successor, Bluesky Social.
He started it in 2019, but soft launched it with a beta version in late-2022.
Having seen Twitter grow at dizzying speed, he is rolling out membership on an invite-only basis.
Bluesky is a “decentralised” platform, which Dorsey hopes will stop the kind of hostile concentration of power we’ve seen with Musk.
A former chief executive of Aston Villa and Liverpool is a surprise contender to become the inaugural chairman of the government’s controversial football watchdog.
Sky News can exclusively reveal that Christian Purslow, who left Villa Park in 2023, is on a three-person shortlist being considered by Whitehall officials to chair the Independent Football Regulator (IFR).
Mr Purslow, an outspoken character who has spent much of his career in sports finance, was this weekend said to be a serious candidate for the job despite having publicly warned about the regulator’s proposed remit and its potential impact on the Premier League.
A former commercial chief at Chelsea Football Club, Mr Purslow spent an eventful 16 months in charge at Anfield, spearheading the sale of Liverpool to its current owners following a bitter fight with former principals Tom Hicks and George Gillett.
He joined Aston Villa in 2018 when the club was in its third consecutive season in the Championship, seeing them promoted via the play-offs at the end of that campaign.
It was unclear this weekend how much of the football pyramid would respond to the appointment of a chairman at the regulator who has been so closely associated with top-flight clubs, given ongoing disagreement between the Premier League and English Football League (EFL) about the future distribution of finances.
One ally of Mr Purslow said, though, that his independence was not in doubt and that his experience of working outside the Premier League would also be valuable if he landed the IFR chairman role.
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Another senior football figure said Mr Purslow “would be welcomed by the football community as someone who has worked in football, and not as a civil servant or politician”.
In the past, Mr Purslow has both welcomed the prospect of further regulatory oversight of the sport, while also warning in a BBC interview in 2021, during his stint at Villa Park: “The Premier League has really always been the source of funding for the rest of football and the danger here is killing the golden goose, if we over-regulate a highly successful and commercial operation.
“I think we have to be very careful as we contemplate reform that it does not ultimately damage the game.
“We already have a hugely successful English football Premier League – the most successful in the world.”
Two years later, however, he told Sky News’ political editor, Beth Rigby: “I like the idea that the government wants to be involved in our national sport.
“These [clubs] are hugely important institutions in their communities, economically and socially – so it’s right that they [the government] are interested.”
The disclosure of Mr Purslow’s candidacy means that two of the three shortlisted contenders for what will rank among the most powerful jobs in English football have now been identified by Sky News.
On Friday, it emerged that Sanjay Bhandari, the chairman of Kick It Out, the football anti-racism charity, was also in the frame for the Manchester-based position, which will pay £130,000-a-year.
A decision is expected in the coming weeks, with the third candidate expected to be a woman given the shift in Whitehall to gender-diverse shortlists for public appointments.
The establishment of the regulator, which was originally conceived by the previous Conservative government in the wake of the furore over the failed European Super League project, has triggered deep unrest in the sport.
This week, Steve Parish, the influential chairman of Premier League side Crystal Palace, told a sports industry conference organised by the Financial Times that the watchdog “wants to interfere in all of the things we don’t need them to interfere in and help with none of the things we actually need help with”.
“We have a problem that we’re constantly being told that we’re not a business and [that] we’re part of the fabric of communities,” he is reported to have said.
“At the same time, we’re…being treated to the nth degree like a business.”
Interviews for the chair of the football regulator took place in November, with a previous recruitment process curtailed by the calling of last year’s general election.
Lisa Nandy, the culture secretary, will sign off on the appointment of a preferred candidate, with the chosen individual expected to face a pre-appointment hearing in front of the Commons culture, media and sport select committee.
The Football Governance Bill is proceeding through parliament, with its next stage expected in March.
It forms part of a process that represents the most fundamental shake-up in the oversight of English football in the game’s history.
The establishment of the body comes with the top tier of the professional game wracked by civil war, with Abu Dhabi-owned Manchester City at the centre of a number of legal cases over its financial dealings.
The government has dropped a previous stipulation that the regulator should have regard to British foreign and trade policy when determining the appropriateness of a new club owner.
The IFR will monitor clubs’ adherence to rules requiring them to listen to fans’ views on issues including ticket pricing, while it may also have oversight of the parachute payments made to clubs in the years after their relegation from the Premier League.
The top flight has issued a statement expressing reservations about the regulator’s remit, while the IFR has been broadly welcomed by the English Football League.
A Department for Culture, Media and Sport spokesman said: “We do not comment on speculation.
“No appointment has been made and the recruitment process for [IFR] chair is ongoing.”
Mr Purslow was abroad this weekend and did not respond to a request for comment.
The banking sector is “investing heavily” in digital platforms, according to the body which represents the country’s lenders as many face a backlash over the latest payday glitch chaos to hit customers.
Millions were exposed on Friday to varying challenges from slow app or online banking performance to being blocked out of their accounts altogether.
Users said the brands caught up in the issues – which did not appear to be the result of a single problem – included Lloyds, Halifax, Nationwide, TSB, Bank of Scotland and First Direct.
It marked the second month in a row for payday problems and no reasons have been given for them.
The industry has been historically reluctant to talk about the common challenges but its mouthpiece, UK Finance, told Sky News there was help available and protections in place during times of disruption while acknowledging customer frustrations.
The body spoke up as MPs and regulators take a greater interest in the resilience issue due to mounting concerns over the number of glitches.
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All this comes at a time when major lenders face criticism for continuing to cut branch services at a regular pace – blaming ever higher demand for online services.
The UK’s big banking brands have been shutting branches since the fallout from the financial crisis in 2008, which sparked a rush to cut costs.
The uptake of digital banking services has seen more than 6,200 sites go to the wall since 2015, according to the consumer group Which?
The latest closures were revealed last month by Lloyds – Britain’s biggest mortgage lender.
Image: Lloyds revealed in January that it was cutting a further 130+ branches from its network of brands. Pic: Reuters
Its announcements meant that it planned, across the group, to have just 386 Lloyds-branded branches left, with Halifax down to 281.
Bank of Scotland would have just 90 once the closure programme was completed.
Critics have long accused the industry of failing to sufficiently invest their branch closure savings in better online services.
But a UK Finance spokesperson said: “All banks invest heavily in their systems and technology to ensure customers have easy access to banking services.
“Where issues arise, they work extremely hard to rectify them quickly and to support their customers.
“Banks have been posting information on their websites and social media accounts to ensure they keep customers updated.”
Are banks doing enough?
Earlier this month, The Treasury committee of MPs wrote to bank bosses to request information on the scale and impact of IT failures over the past two years.
Their responses should have been received by Wednesday.
The letters followed an outage at Barclays which led to some customers being unable to access some services for up to three days from Friday 31 January.
The day marked HMRC’s self-assessment deadline alongside pay day.
The Bank of England has also been taking a greater interest in the issue for financial stability reasons.
The MPs sought data from the banks on the volumes of customers affected by glitches – and the compensation that had been offered.
Committee chair, Dame Meg Hillier, said then: “When a bank’s IT system goes down, it can be a real problem for our constituents who were relying on accessing certain services so they can buy food or pay bills.
“For it to happen at a major bank such as Barclays at such a crucial time of year is either bad luck or bad planning. Either way, it’s important to learn what has happened and what will be done about it.
“The rapidly declining number of high street bank branches makes the impact of IT outages even more painful; that’s why I’ve decided to write to some of our biggest banks and building societies.”
From bin collections and parks to social care, it’s estimated local authorities in England provide more than 800 services for residents, touching on many different aspects of our lives all the way from childhood to elderly care.
A National Audit Office report found spending on services increased by £12.8bn – from £60bn to £72.8bn – between 2015-16 and 2023-24, a 21% increase in real terms.
Most of this increased spending – £10.3bn – has gone to adult and children’s social care, which represents councils’ biggest spend, increasing as a share of overall spending from 53% to 58% over the period.
Previous central funding cuts and an increasing population mean that spending power per person has largely stagnated, however, and remains 1% lower per person than in 2015/16, the report said.
This is a measure of the funding available to local authorities from central government grants, council tax and business rates. Though grant funding has increased in recent years, it has not yet made up for pre-2020 government cuts.
Complex needs
The population in England has increased by 5% over the period, accounting for some of this increased pressure, but it’s not the only driver.
In many areas, demand has outpaced population growth, as external events and the complexity of people’s needs has shifted over time.
The rapid increase in costs of temporary accommodation, for example, has been driven by the large increases in people facing homelessness because of inflationary pressures and housing shortages.
At the same time, demand for new adult social care plans has increased by 15%.
As life expectancies have increased, the length of time in people’s lives during which they suffer from health problems has also increased.
“We see that in adult social care that people have multiple conditions and need more and more support and often will be appearing as if they’re frailer at an earlier age. So that’s an important trend,” explained Melanie Williams, president of the Association of Directors of Adult Social Services.
“We’re constantly focusing on most urgent things at the expense of not doing the preventative work,” she added.
“When we’re just focusing on getting people home from hospital, we’re not doing that piece of work to enable them not to go there in the first place.”
Budget cliff edge over SEND spending
Meanwhile, demand for education, health and care (EHC) plans, for children with more complex special educational support needs has more than doubled, increasing by 140% to 576,000.
Budgets for special educational needs and disabilities (SEND) have not kept pace, meaning local authority spending has consistently outstripped government funding, leading to substantial deficits in council budgets.
Most authorities with responsibilities for SEND have overspent their budget as they have been allowed to until March 2026 on a temporary override, but they will need to draw on their own reserves to make these payments in a year.
One in three councils will have deficits that they can’t cover when the override ends.
Cuts to services
In the latest figures for 2023/24, the NAO found £3 in every £5 of services spending by English local authorities went towards social care and education, totalling £42.3bn.
This has left little headroom for other services, many of which have experienced real-terms financial cuts over the same time period, with councils forced to identify other services like libraries, parks and the arts to make savings.
But, Williams warned, cultural and environmental services like these can play a vital role in wellbeing and may actually exacerbate demand for social care.
“For us to be able to safeguard both adults and children – so people that need extra support – we do need that wider bit for councils to do,” said Williams, who also serves as corporate director of adult social care for Nottingham County Council.
“It’s no good me just providing care and support if somebody can’t go out and access a park, or go out and access leisure, or go out and have that wider support in the community.”
Commenting on the report, Cllr Tim Oliver, chairman of the County Councils Network, said: “As we have warned, councils have little choice but to spend more and more on the most demand-intensive services, at the expense of everything else – leaving them providing little more than care services.
“It is market-specific cost pressures, mainly in adult social care, children’s services, and special educational needs, that are driving councils’ costs rather than deprivation. Therefore government must recognise and address these pressures in its fair funding review, otherwise it will push many well-run councils to the brink.”
Fighting fires
The NAO report describes a vicious cycle where councils’ limited budgets have resulted in a focus on reactive care addressing the most urgent needs.
More efficient preventative care that could lower demand in the long term has fallen to the wayside.
In one example cited by the NAO, the Public Health Grant, which funds preventative health services, is expected to fall in real terms by £846m (20.1%) between 2015/16 and 2024/25.
Other areas have seen a switch in funding from prevention to late intervention.
Councils’ funding towards homelessness support services increased by £1.57bn between 2015/16 and 2013/24, while money for preventative and other housing services fell by £0.64bn.
Financing overhaul needed
Since 2018, seven councils have issued section 114 notices, which indicate that a council’s planned spending will breach the Local Government Finance Act when the local authority believes it’s become unable to balance its budget.
And 42 local authorities have received over £5bn of support through the Exceptional Financial Support (EFS) framework since its introduction in 2020.
According to a recent Local Government Association survey referenced in the NAO report, up to 44% of councils believe they’ll have to issue a section 114 notice within the next two years should the UK government cease providing exceptional financial support.
Looking ahead to upcoming funding settlements, and the government’s planned reforms of local government, the NAO warns that short-term measures to address acute funding shortfalls have not addressed the systemic weaknesses in the funding model, with a whole system overhaul required.
Sir Geoffrey Clifton-Brown, chair of the Committee of Public Accounts, said: “Short-term support is a sticking plaster to the underlying pressures facing local authorities. Delays in local audits are further undermining public confidence in local government finances.
“There needs to be a cross-government approach to local government finance reform, which must deliver effective accountability and value for money for taxpayers.”
The Data and Forensics team is a multi-skilled unit dedicated to providing transparent journalism from Sky News. We gather, analyse and visualise data to tell data-driven stories. We combine traditional reporting skills with advanced analysis of satellite images, social media and other open-source information. Through multimedia storytelling we aim to better explain the world while also showing how our journalism is done.