Connect with us

Published

on

Amazon fulfillment center in Eastvale, California on Tuesday, Aug. 31, 2021.

MediaNews Group | The Riverside Press-Enterprise via Getty Images

Of the many acts that can get an Amazon merchant kicked off the site, few are as devastating as selling stolen goods. Amazon calls the behavior “illegal and strictly prohibited,” and those accused of such activity can be permanently suspended.

Dozens of small businesses have been booted from Amazon in recent months for purportedly hawking stolen goods from home appliance brands such as Breville, Keurig, Levoit and SharkNinja. But suspended sellers, who spent years building their businesses on Amazon, told CNBC they had no idea they were selling stolen products.

Amazon has provided limited evidence to back up its claims, sellers said, leaving them scrambling to find the problematic merchandise. To try to get reinstated and save their million-dollar business from potential collapse, they’ve taken it upon themselves to discover if they unsuspectingly bought stolen goods from one of the many wholesalers, closeout businesses and distributors that supply their Amazon inventory.

Amazon’s marketplace of independent sellers accounts for over 60% of goods sold on the platform. It’s such a dominant force in e-commerce that it’s often the primary or even sole source of revenue for third-party sellers. Over the past decade, the rapid growth of the marketplace has fueled a parallel boom in counterfeiters and spammers trying to game the system, pushing Amazon to ramp up enforcement. 

Retailers, lawmakers and trade groups have repeatedly called attention to the growth of organized retail crime, saying that online marketplaces have contributed to the problem. Amazon’s recent crackdown serves as acknowledgment by the company that criminals are attempting to use the site as an outlet for illicitly obtained products.

While sellers can get suspended for any number of behaviors, from promoting unsafe or expired goods to providing bad customer experience and using inaccurate product descriptions, no allegation is harder to overcome than being labeled a seller of stolen items. Those merchants say Amazon has little interest in offering them second chances or much of an opportunity to defend themselves. 

CNBC spoke with six sellers who were recently suspended. Each provided us with the names of their suppliers. A review of their invoices, communications with suppliers and other documentation revealed a convoluted web of wholesale and liquidation companies that frequently overlapped, and advertised similar products, including espresso machines from Breville, Keurig coffee makers, Levoit humidifiers, LG computer monitors, Shark mops and vacuums, and Ninja appliances.

In an email to CNBC, Amazon said it’s working with authorities and doesn’t comment “on matters that are the subject of active law enforcement investigations.”

“Amazon does not allow independent sellers to list stolen goods in our store, and we work closely with law enforcement, retailers, and brands to stop bad actors and hold them accountable, including withholding funds, terminating accounts, and making law enforcement referrals,” the company said.

How organized retail crime is fueled by stolen goods on Amazon and Facebook Marketplace

Buying from the ‘youngest Amazon millionaire’

Two years ago, an Amazon seller — we’ll call him Frank — shifted from selling home goods under his own brand to running a wholesale business. With so much competition in the marketplace, he viewed it as safer to sell products consumers know and trust rather than promoting an unfamiliar brand.

On March 14, his thriving three-year-old Amazon business came to a screeching halt. Frank, who asked that we not use his real name out of fear of retribution from Amazon and his suppliers, said that’s the day Amazon told him his account had been suspended for selling stolen goods. 

Frank said Amazon didn’t tell him which of his legions of products were allegedly stolen or offer any details that could help him track down the offenders. If he wanted any shot of appealing the suspension and saving his company, Frank would have to figure it all out himself.

Amazon wouldn’t comment on Frank’s case or any other specific sellers, but the company said in a statement that it regularly requests “invoices, purchase orders, or other proofs of sourcing” if it has concerns about a seller, and has an appeals process for merchants who believe enforcement decisions were erroneous.

One of Frank’s suppliers, according to documents he provided to CNBC, was KZ International, a large wholesale and distribution company owned by Kenzo Sobrie, a successful entrepreneur who has been described as “the youngest Amazon millionaire.”  

When Frank contacted Amazon about his suspension, an account health representative told him that KZ had been placed on an internal list of “risky suppliers.” Amazon declined to say if such a list exists.

In December, KZ’s warehouse in Huntington Beach, California, was raided by the California Highway Patrol, which seized pallets of Dyson vacuums, TP-Link routers, Ninja blenders and Breville espresso machines. A few weeks later, law enforcement carried out a similar raid at the warehouse of one of KZ’s clients. 

KZ sued two of it suppliers in March, claiming they provided the business with stolen goods. CHP ultimately recovered nearly $4 million worth of goods that it determined was “stolen cargo,” according to KZ’s complaint. Separately, Amazon said it shared information and intelligence with CHP in support of the investigation dubbed “Operation Overloaded.”

Frank still isn’t certain if his suspension was tied to products from KZ. His store has been offline for almost four months. Four other merchants suffered a similar fate right around the same time, according to information provided to CNBC. They all said they’d never been notified of selling stolen goods in their years on Amazon, and had no idea which of their products had been flagged or the suppliers who could be responsible. 

Cutthroat competition

Joe Quinlivan, vice president of global robotics, fulfillment and information technology at Amazon.com Inc., speaks during the Delivering the Future event at the Amazon Robotics Innovation Hub in Westborough, Massachusetts, US, on Thursday, Nov. 10, 2022. 

Bloomberg | Bloomberg | Getty Images

Amazon uses technology to track products from the moment it enters a fulfillment center, scanning for fraud and counterfeits. When it identifies potential problems, the company refers products to investigators and refers cases to law enforcement. For organized retail crime, the company has an internal group called the ORC Engagement Team, consisting of law enforcement professionals.

Amazon’s aggressive recent actions coincide with calls from lawmakers and government agencies to root out stolen goods on the site after a rise in organized shoplifting, which allegedly led to more stolen items on e-commerce platforms. New legislation requires online marketplaces to verify the identity of high-volume sellers in order to prevent fraud. 

Suspensions on Amazon are notoriously difficult to overcome. Sellers told CNBC that they’ve been given the chance to appeal their suspension in a judgment day-style video interview with an Amazon representative, where they can make their case for reinstatement. But it’s a longshot. 

The interview typically lasts about 45 minutes, and sellers are required to provide copies of their driver’s license, tax ID number, invoices, and bank statements, among other documents. Amazon is supposed to notify sellers whether they cleared the interview within five business days. But some merchants say they’re still waiting for an answer weeks after their interview date.

“You start from a guilty-until-proven-innocent standpoint, and then if you can prove that it’s a mistake, it’s possible to get reinstated,” said Chris McCabe, a former Amazon employee who has spent the past nine years helping suspended sellers get back up and running. “These people can’t produce proof, because the items are stolen or the suppliers won’t cooperate and give them proof.” 

‘It’s been devastating’

Amazon sellers are supposed to vet suppliers before they work with them. However, unraveling where the goods came from can be challenging, as it’s common for resold items to be bought and sold by several parties before being purchased by a merchant and listed on Amazon. 

Beyond providing Amazon with receipts and documentation, the sellers say there’s little they can do to resolve the situation. In the meantime, their accounts remain locked, forcing some to lay off their employees or even file for bankruptcy. 

“It’s been devastating to us, truthfully,” said Ricky Sala, who co-owns Oregon Prep Center, which launches and operates Amazon businesses for other companies. “We’re terrified to buy any wholesale products for customers right now because we don’t know what’s stolen, what’s not stolen, or what Amazon is going to say is stolen, even if it’s not stolen.”

Several of the accounts Sala oversees were suspended in recent months, which has cost his business some clients.

One of the main ways suspended sellers from across the country have gotten to know each other and swap stories is through chat groups. They found each other through forums, social media and mutual connections. In June, while sharing details of their suspensions with one another, several of them discovered that they had purchased goods from the same suppliers.

The Los Angeles area, home to two of the busiest trade ports in the country, has emerged as a hotbed for apparent organized retail criminal activity, based on the information provided by suspended sellers.

Several sellers told CNBC that the process of sourcing inventory changed during the Covid pandemic. Because of travel restrictions, they were unable to to meet prospective suppliers at trade shows or at their warehouses, so they would connect over social networks such as Instagram and Facebook, where they resorted to getting virtual tours of inventory. 

Suppliers would nudge sellers to subscribe to their Telegram channel, where they advertise which products they have in stock, and how much they cost. The channels have names like “Amazon wholesales,” “Bulk sales” and “Amazon deals.”

Sala, 28, said a lot of the suppliers he knows who use Telegram’s messaging service are in his age bracket, and prefer blasting notes to their large groups rather than sending mass emails.

“They want to communicate fully on their phone,” Sala said. 

Sellers are encouraged to act fast as the groups can have thousands of members and the offers typically get snapped up quickly. 

A CNBC review of more than a half-dozen such Telegram groups showed consumer electronics and small kitchen appliances were some of the most popular products. Sellers told CNBC they would often order hundreds of thousands of dollars worth of products through these groups.

Even though travel reopened as the pandemic eased, much of the process remained virtual. Sellers who wanted to visit a supplier’s warehouse to check out inventory might find themselves unable to get hot products because competitors would snatch them up. They couldn’t afford to wait.

To manage costs, sellers rarely touch the merchandise. Instead, they rely on distributors to ship products into Amazon’s warehouses, where the e-retailer handles the sorting, packing and preparing of items for delivery through a popular program known as Fulfillment by Amazon, or FBA.  

Inside the rapid growth of Amazon Logistics and how it's taking on third-party shipping

A seller in Miami said in an interview that in the back half of last year, he began working with a handful of new suppliers he’d found on Instagram, hoping to expand into the popular home appliances category. 

The merchant, who asked to remain anonymous, paid over half a million dollars for pallets of air fryers, food processors, and espresso machines, according to invoices and bank statements reviewed by CNBC.  

The documents showed that several of the suppliers claimed to have purchased the items directly from brands or liquidators. The Miami merchant said the suppliers offered the goods at “regular wholesale” prices.

On March 17, Amazon suspended his account for allegedly selling stolen items. In correspondence between the seller and Amazon, the company refused to say which products were in violation. 

He contacted the FBI, hoping law enforcement might be able to help. Officials opened a report, but said there was little they could do without knowing which products were stolen. 

One New York-based merchant said that on May 6, Amazon froze $17,000 worth of “unsuitable inventory,” which an account rep told him signified it was stolen goods. Amazon sent over a list of dozens of products that had violated its policies.

“We have taken this measure because we believe that your account is offering items that are unsuitable and may have been used to engage in deceptive or illegal activity that harms our customers, other selling partners, and our store,” according to a copy of the notice, which was viewed by CNBC. 

The seller tracked down the products and provided as many invoices as he could to Amazon as part of his appeal interview on June 1. He was never suspended, but the inventory remains frozen more than a month later.

Several sellers said they reached out to the attorney general’s office in Amazon’s home state of Washington to raise awareness about what was happening. The attorney general’s office contacted the company in June about the suspensions, sources told CNBC.

Amazon confirmed that it’s in contact with the Washington State Office of the Attorney General on the topic of organized retail crime but didn’t provide details. The attorney general’s office didn’t respond to CNBC’s requests for comment.

Tracing the stolen goods supply chain 

In tracing the supply chain for suspended sellers, some patterns started to emerge. 

At least three sellers purchased computer monitors, air fryers and other goods from Ngo Wholesale Distributors, also known as Ngo Trading Co., which has addresses in Santa Fe Springs, part of Los Angeles County, and Garden Grove, just south in Orange County.  

Tien Ngo, the company’s owner, told CNBC in an interview that he has purchased products from other southern California suppliers, including a company named Stride Trading, which is based outside of Los Angeles.

“They said they weren’t stolen goods, but I never looked into their supply chain,” Ngo said, regarding his conversations with the suppliers. “I didn’t want to jeopardize the existing relationship.” 

Stride was listed as a supplier for other suspended sellers who spoke to CNBC. Because Amazon doesn’t provide details on the suppliers, CNBC couldn’t determine if its name has come up repeatedly by coincidence. Stride didn’t respond to multiple requests for comment.

A Keurig Green Mountain machine

Daniel Acker | Bloomberg | Getty Images

One seller said he was told by a Ngo employee that the suspensions were due to the recent CHP crackdown. The employee sent the seller a link to a news report about CHP’s “Operation Overloaded,” in which officers in May arrested more than 40 suspects, and recovered roughly $50 million in stolen merchandise, as well as 20 stolen cargo trailers, multiple firearms and 13 gold bars. 

“Chances are stolen goods or similar ASINs/serial numbers are being bled in to every supply line,” the employee wrote. ASINs refers to the 10-digit code used to look up products on Amazon’s website. 

Complaints filed by KZ, the wholesaler and distributor in Huntington Beach, provide the clearest picture of what happened in the lead-up to the suspensions. 

In late March, KZ sued TV Wholesale Outlet, owned by Los Angeles resident Armen Babayan, alleging it sold the company $3.8 million worth of “illicitly obtained” goods. KZ said it learned the goods were stolen following raids by CHP of its facility. Now KZ is not only unable to sell the products but is also incurring “over $376,000 in shipping and storage fees, removal fees, and reserved inventory charges,” it said.

Additionally, KZ said it “has since become the subject of numerous claims by third-parties whose storefronts have been closed or frozen by Amazon because of the ‘stolen cargo.'” 

Babayan filed a motion to dismiss the complaint on June 14 and disputed KZ’s claims. 

KZ filed a separate lawsuit in May alleging another L.A.-area supplier, Juniper Holdings, sold the company over half a million dollars worth of stolen goods. A portion of those goods was seized by CHP when it raided KZ’s warehouse, the complaint said.  

KZ learned some products were stolen months before the raid, according to the complaint, after a client received a letter from TP-Link warning that routers it had sourced from KZ had been stolen. Juniper told KZ it couldn’t return the merchandise, the complaint said.

Babayan didn’t respond to a request for comment. Juniper CEO Cameron Webb denied the allegations in KZ’s lawsuit.

CNBC reached out to Sobrie, the owner of KZ, numerous times by phone and text at numbers we found for him in California, Florida and New Jersey. He didn’t respond.

The owner of the Huntington Beach property that was raided by law enforcement declined to provide a comment but acknowledged that raids had occurred and said Sobrie’s company was no longer a tenant.

Kevin Cole, Sobrie’s attorney, didn’t provide answers to questions about his client’s business activities or relationship to Amazon, writing in an email that “the allegations in our lawsuits speak for themselves.”

Sobrie is well known in Amazon reseller circles. He’s been profiled for his success selling wholesale goods on the site and can be seen in Instagram posts posing in luxury vehicles and sharing e-commerce business advice. 

Sobrie now runs a new wholesale company in New Jersey, KN Trading LLC, according to business records filed in the state. Its Telegram channel, which has over 1,100 subscribers, buzzes with new deals almost daily. A recent video posted on its Instagram page shows a warehouse stacked with boxes of goods, and employees loading packages onto UPS trucks. The caption reads, “Ready to boost your Amazon business? KN Trading is the partner you need!”

Meanwhile, the suspended sellers remain desperate for answers as they burn through cash. They’re almost certain to miss out on Prime Day, Amazon’s annual deal event, scheduled for next week, and can only hope they can get up and running in time to prepare for the holidays, the time of year when many retailers finally turn a profit. 

In the group chat, they check in with each other almost daily, swapping tips for their appeal interviews, looking for any way to increase their chances of getting their accounts back. 

One of them wrote in a recent message, “I’m praying we all get great news very soon and this will be a story that ended well.”

WATCH: Amazon shares move down over FTC’s antitrust case

Amazon shares slide over FTC's antitrust case

Continue Reading

Technology

Perplexity AI revises Tiktok merger proposal that could give the U.S. government a 50% stake

Published

on

By

Perplexity AI revises Tiktok merger proposal that could give the U.S. government a 50% stake

Photo illustration of TikTok app logo on a smartphone screen displayed with the American flag.

Nurphoto | Nurphoto | Getty Images

Perplexity AI on Sunday revised the merger proposal it had submitted to TikTok parent ByteDance. The proposal, which would create a new entity combining Perplexity and TikTok U.S., would now also allow for the U.S. government to own up to 50% of the new company upon a future IPO, CNBC has learned.

A proposal document viewed by CNBC, which was shared with ByteDance and prospective new investors, detailed the creation of a new U.S. holding company, “NewCo.”

The document proposes ByteDance contribute TikTok U.S., minus its core recommendation algorithm, in exchange for the company’s existing investors receiving equity in the new company. Perplexity AI would offer itself up in exchange for its own investors receiving a distribution of the NewCo equity.

Money for the merger would come from “new third-party capital provider(s) (to be mutually agreed upon),” per the proposal document, which would provide capital for a “one-time dividend payment to ByteDance investors in exchange for simplified governance” and to help the new entity grow.

Perplexity AI, the artificial intelligence search engine startup competing with OpenAI and Google, started 2024 with a roughly $500 million valuation and ended the year with a valuation of about $9 billion, after attracting increasing investor interest amid the generative AI boom — as well as controversy over plagiarism accusations. Investors have viewed AI-assisted search as one of Google’s key risks, as it potentially changes the way consumers access information online.

Last year, OpenAI, which started the generative AI craze in late 2022 with ChatGPT, introduced a search engine called SearchGPT. Google later launched “AI Overviews” in search, allowing users to see a quick summary of answers at the top of results.

The proposed new structure would allow for most of ByteDance’s existing investors to retain their equity stakes and would bring more video to Perplexity, a source familiar with the situation told CNBC earlier this month. And although ByteDance has publicly implied it will not sell TikTok U.S., that’s part of why Perplexity AI believes it has a shot with its bid — since the deal would be a merger rather than a sale, the source added.

Under the revised proposal, the U.S. government could own up to half of the new structure once it IPOs at least $300 billion, according to the source.

A fair price is “well north of $50 billion” but the final number attached to the proposal will be decided, in part, by which of ByteDance’s existing shareholders want to remain part of the new entity and which want to cash out, according to the source.

Though any potential transaction between Perplexity AI and ByteDance would likely take months to complete, President Donald Trump has so far temporarily restored TikTok in the U.S. and suggested plans that would involve an American stakeholder purchasing the company and then selling a 50% stake to the U.S. government. In a video posted to TikTok earlier this month, CEO Shou Zi Chew said, “I want to thank President Trump for his commitment to work with us to find a solution that keeps TikTok available in the United States.”

Perplexity is one of multiple companies and individuals vying to be the one to purchase or merge with TikTok, which reportedly include Microsoft, Oracle and potentially Elon Musk. On Saturday, President Trump said he would likely have a decision on the app’s future in the U.S. in the next 30 days.

Continue Reading

Technology

After TikTok, the WiFi router in your home may be next Chinese tech ban target

Published

on

By

After TikTok, the WiFi router in your home may be next Chinese tech ban target

The logo of TP-Link appears on the products of router manufacturer TP-Link in Fuyang, China, on December 19, 2024. (Photo by Costfoto/NurPhoto via Getty Images)

Nurphoto | Nurphoto | Getty Images

While the TikTok ban has lawmakers scurrying and chatter about Chinese influence over U.S. tech at a fever pitch, another danger is lurking. One of Amazon’s top-selling router brands, TP-Link, has been under scrutiny by regulators as posing a threat to American infrastructure. Experts worry that China could exploit the routers to launch attacks on critical infrastructure or steal sensitive information.

Rep. Raja Krishnamoorthi (D-IL) and Rep. John Moolenaar (R-MI) sent a letter to the U.S. Department of Commerce last summer, touching off a flurry of investigations and calls for a ban. The letter, which the Wall Street Journal first reported, flagged “unusual vulnerabilities” and required compliance with PRC law as disconcerting. “When combined with the PRC government’s everyday use of SOHO [small office/home office] routers like TP-Link to perpetrate extensive cyberattacks in the United States, it becomes significantly alarming,” the letter stated.

But so far, no action has been taken, and Krishnamoorthi is concerned.

“I am not aware of any plans to get them out,” Krishnamoorthi said. He pointed to the government’s “rip and replace” plan with Huawei network equipment as a precedent that could be followed. The government mandated in 2020 that companies rid themselves of Huawei equipment, which was deemed to pose a national security threat. Efforts to remove the equipment are still ongoing.  

According to data he cited, TP-Link has a 65% share of the U.S. router market, and its success has followed a similar playbook used by China with other technology: make a lot more than they need, export the surplus to undercut the competition, and use the technology to backdoor access or to disrupt.

“I am wondering whether something similar needs to be done, at least in regards to national security agencies, Department of Defense, and Intelligence,” Krishnamoorthi said. “It just doesn’t make sense for the U.S government to be buying the routers.”

The routers were among brands in the market linked to hacks on European officials and the Typhoon Volt attacks.

An Amazon best seller inside our online histories

Krishnamoorthi’s concerns go beyond the federal government. State and local utilities that have them could be vulnerable, he said, as well as people who have the routers at home.

“The PRC has every intent to collect this data on Americans and they will, why give them another backdoor?” Krishnamoorthi said.

Browsing history, and family and employer information, are all at risk.

“I would not buy a TP-Link router, and I would not have that in my home,” he added, and noted that he never had TikTok on his phone.

Ranking member Raja Krishnamoorthi (D-IL) participates in the first hearing of the U.S. House Select Committee on Strategic Competition between the United States and the Chinese Communist Party, in the Cannon House Office Building on February 28, 2023 in Washington, DC. The committee is investigating economic, technological and security competition between the U.S. and China. 

Kevin Dietsch | Getty Images News | Getty Images

There are multiple versions of TP-Link routers available on Amazon, with one labeled a “best seller” retailing for $71. Amazon did not respond to questions about whether it planned to pull the routers.

A spokesman for the majority of the Select Committee on the Chinese Communist Party, chaired by Moolenar, told CNBC the TP-Link routers pose an espionage risk to Americans because the company is beholden to the Chinese government, who are engaged in a full-scale hacking campaign against the United States and our people. “Because of this, we hope to see TP-link routers banned in the coming year, coupled with programs to replace existing Chinese routers with safe American alternatives.”

TP-Link Technologies has said in response to the accusations that it does not sell router products in the U.S. and denied its routers have any cybersecurity vulnerabilities. TP-Link Systems, which recently built a new headquarters for the U.S. market in Irvine, California, has had operations in the state since 2023, and says it is a separate company with separate ownership, and most of the routers made for the U.S. market come from Vietnam.

“TP-Link Systems is proactively seeking opportunities to engage with the federal government to demonstrate the effectiveness of our security practices and to demonstrate our ongoing commitment to the American market, American consumers and addressing U.S. national security risks,” the company told the Orange County Business Journal earlier this month.

The People’s Republic of China’s ministry in the United States did not respond to a request for comment.

The problem of unencrypted communication

A consensus on the best way to combat the problem, and enact a ban, remains elusive, given how widespread use of the routers already is within U.S consumer and business markets.

Guy Segal, vice president of corporate development at cybersecurity services company Sygnia, said in addition to TP-Link router prevalence in government institutions, including defense organizations, the company has the majority of the U.S. market in routers for homes and small businesses.

“The pervasiveness of this technology and the potential risks associated with it do present security concerns for users that should be taken seriously, whether at the consumer level or a national security consideration for government entities,” he said.

If a ban is to come, it is more likely going to be spurred by the national security concerns, and the implications the routers could have on military readiness and national security, than the risk to home internet consumers. Segal said if momentum for a ban picks up inside the government, the action would have to be implemented in phases, given the ubiquity of the TP-Link router. The most practical approach would be to start by banning use in the federal and defense sectors.

CrowdStrike Co-Founder: TikTok security threats are 'mostly theoretical' for now

The letter from the Congressional group to Commerce last summer cited a PRC government that has demonstrated a willingness to sponsor hacking campaigns using PRC-affiliated SOHO routers, “particularly those offered by the world’s largest manufacturer, TP-Link — and consider using its ICTS authorities to properly mitigate this glaring national security issue.” 

Matt Radolec, vice president of incident response and cloud operations at security company Varonis, says that the government is on the right track, and consumers should not ignore the issue even if the threat of a ban on home devices may not be imminent. “Banning routers from certain manufacturers is a sound security decision,” Radolec said. “Consumers, in general, should be aware of the implications to their personal privacy.”

The underlying problem with the TP-Link routers, he said, is unencrypted communication, and it is an issue where the public is underinformed.

“All unencrypted communications on these routers could be compromised, which is worrisome because intra-network communication is often unencrypted for performance’s sake. You’ll get faster internet speeds, but you could be risking your personal data,” Radolec said. 

Even if banking information, for instance, is encrypted, that wouldn’t protect all the unprotected personal data that passes through an unprotected, vulnerable home router.

“It’s time for the general public to be aware of the differences between encrypted and unencrypted communications, and browser and device manufacturers must do a better job informing the public about the privacy risks when you send your data over unencrypted links,” Radolec said. “I think we need to ask ourselves, as consumers, is that something we want to be potentially exposed to?”  

Continue Reading

Technology

Meta is offering deals to creators to promote Instagram on TikTok, Snapchat and YouTube Shorts

Published

on

By

Meta is offering deals to creators to promote Instagram on TikTok, Snapchat and YouTube Shorts

Instagram added a new short-form video feature to the image-focused platform in a direct challenge to TikTok.

Chris Delmas | AFP | Getty Images

Meta is offering deals to creators to promote Instagram on other short-form video apps, including TikTok, Snapchat and YouTube, CNBC has learned. 

With the TikTok app not currently available for download from Apple and Google’s app stores in the U.S., Meta is seizing the opportunity to promote Instagram, the crown jewel of its social media empire, to more users. 

As part of the deals that Meta is offering, creators must promote Instagram twice a month on other short-form video platforms, including Snapchat, Google’s YouTube Shorts and others, according to details of a contract offered to a creator that was reviewed by CNBC.

The contract also requires three months of posting exclusivity on Instagram’s Reels short-form video product before the creator can post content elsewhere.

These deals last six months and obligate a creator to post a minimum of eight Instagram Reels per month, with at least one more post on Instagram than any other platforms. The creator is also required to share content to their Instagram Story twice a month.

To meet these requirements, the posts cannot be part of a brand deal, which is an agreement where creators are compensated to post content on their account that promotes a brand.

The contract reviewed by CNBC is an example of a mid-tier deal that Meta is offering to creators. The social media company is also offering terms varying in amount of deliverables and compensation based on the size of the audience, according to people familiar with the matter.

The Information on Monday reported that Instagram is offering creators with large TikTok followings cash bonuses ranging from $10,000 to $50,000 per month for a creator to shift their videos to Instagram Reels.

Meta said it has also announced several new features for creators, including a video creation app called Edits, the expansion of Reels to three minutes and a new bonus program for creator monetization.

Creators make these platforms

This push by Instagram underscores the high stakes in the social media landscape, where platforms are vying to capture the attention of millions of users while TikTok’s future hangs in the balance.

TikTok shut down in the U.S. for a few hours last week after the Supreme Court upheld a law that was signed by former President Joe Biden in April. That law forced China-based ByteDance to divest its ownership of TikTok or face an effective ban of the app in the U.S. on Jan. 19. As a result of the law, Apple and Google also pulled TikTok from its app stores in the U.S.

The app, however, began working again in the U.S. after President Donald Trump said he would delay the ban. Trump followed through on Monday and signed the executive order, which delays enforcement of the ban by 75 days.

In the meantime, U.S. investors from Frank McCourt to Jimmy Donaldson, known as Mr. Beast, have offered to do deals that would bring ownership of TikTok to the U.S. Trump has also expressed interest in billionaire Elon Musk or Oracle Chairman Larry Ellison obtaining partial ownership of the app.

For Meta, paying creators to promote Instagram could be an effective strategy to regain the app’s foothold as the most popular social media platform among teens and young adults after TikTok surpassed it in popularity in recent years.

According to a 2023 Pew Research Center survey, 63% of teens aged 13 to 17 say they use TikTok compared to 59% who use Instagram.

Many TikTok creators rely on brand deals as a primary way of generating income, with payments often depending on the size of their followings. With TikTok’s future in limbo, brands are pausing or altering their agreements to include competing platforms.

“Advertising has been paused, and it’s causing a lot of anxiety and a lot of lost revenue,” said Dan Weinstein, co-CEO of Underscore Talent, an agency that manages many top internet creators.

Amid the uncertainty, advertisers and creators are in a wait-and-see mode, and brands are diversifying their social media strategies beyond TikTok by incorporating platforms like Instagram and YouTube Shorts into agreements, Weinstein said. 

Jumping from one platform to another does not guarantee success for creators. Many who were popular on TikTok can struggle to develop an audience on other apps.

“It’s hard for a lot of creators on TikTok to necessarily make the move to traditional YouTube or traditional Instagram,” says Jacob Wallach, founder & CEO of Social4TheWin, a social media consultancy. “You have YouTube Shorts, you have Instagram Reels. You can repurpose that content onto these platforms, but the algorithm is different.”

Meta isn’t the only company looking to pounce on creators who are looking for new revenue streams.

Substack on Thursday announced a $20 million Creator Accelerator Fund to help creators transfer and grow their paid subscriptions. Substack is a platform that allows writers and creators to publish newsletters and generate revenue for their content through subscriptions.

Some creators are also flocking to other foreign platforms as well. 

RedNote, known as Xiaohongshu in China, was the top free app on Apple’s app store last week and has rapidly gained traction among users looking for alternatives amid the uncertainty with TikTok. RedNote offers a platform for video sharing similar to TikTok. 

According to a study by Captiv8, 67% of TikTok creators surveyed are considering RedNote as their preferred alternative.

“The real reason why people ran to Xiaohongshu was not because it’s a better platform, by any means, but because it’s almost kind of like a screw you to the U.S. government,” Wallach said.

As other platforms actively court creators in response to TikTok’s uncertain future, the value of these digital influencers becomes ever clearer, Wallach said. 

“Creators are the ones who make these platforms. Without them, it’s like having a town square with no entertainment,” Wallach said. “Creators are the reason why all of these platforms are successful.”

WATCH: Here’s why Meta is still an ‘underweight’ at Needham

Here's why Meta is still an 'underweight' at Needham

Continue Reading

Trending