Rhodes wildfires: What rights do holidaymakers have as thousands forced to flee hotels?
Raging wildfires on the Greek island of Rhodes have sparked the evacuation of around 2,000 tourists from its resorts.
The Greek government said it had evacuated 19,000 people in the “largest ever” wildfire evacuation in the country’s history.
Local media said the fires had reached three hotels, which had already been evacuated, with three coastguard vessels plus one from the army evacuating people from two beaches.
But what should holidaymakers do if they have booked to travel to the island?
Largest ever evacuation from Greece – latest on Rhodes wildfires
Are airlines still flying to Rhodes?
Jet2 cancelled all flights and holidays to Rhodes until next Monday (31 July), saying “we will be contacting affected customers with regards to their refund and rebooking options”.
TUI also cancelled all flights to the island until Tuesday, with customers looking to fly out on Wednesday given the opportunity to rebook or cancel free of charge.
EasyJet cancelled package holidays until Tuesday, and though it said it is currently “operating flights as normal” it was offering those who had booked to travel to or from Rhodes the chance to transfer to another date or request a flight voucher up to next Saturday.
Meanwhile, British Airways said it is offering customers on the island who need to return home early the opportunity to change flights free of charge and Ryanair said flights were “currently operating as normal and unaffected by the forest fires”.
Thomas Cook has cancelled all holidays to areas of Rhodes most affected by the wildfire – such as Kiotari and Lardos – until July 31. The travel agency announced it had been in touch will all customers due to travel today (23 July) or tomorrow (24 July) to those areas to arrange “swift refunds”. It has also offered full refunds to customers due to depart for other parts of the island on Sunday and Monday who wish to cancel.
Thomas Cook will be in touch with people booked to travel on Tuesday to discuss their options, the firm added.
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Tourists flee hotels as Greek wildfires rage
If I’m with another operator, can I get a refund or a cancellation?
If it’s a package, the Package Travel Regulations say holidaymakers can cancel and receive a full refund “if unavoidable and extraordinary circumstances occur at the place of destination or its immediate vicinity which significantly affect the performance of the package or the carriage of passengers to the destination”.
“If you have been notified that your holiday which is due to depart in the next few days has been cancelled, then your travel company will be able to discuss your options with you – that could be offering a full refund or they might be able to discuss an alternative holiday,” said Emma Brennan, a spokesperson for the Association of British Travel Agents (ABTA).
Those seeking refunds for independent travel could have less luck.
“If you booked everything independently, if you booked a flight and that flight has now been cancelled, then they will need to provide a refund for that, then you would need to go through and speak to every element of your travel provider to understand what the terms and conditions are – what’s the arrangement with the hotel or accommodation that you have booked, what’s the refund policy, the same for any transfer or car hire,” she said.
The fine print of holiday conditions will differ with each operator.
What is the foreign office saying?
The UK’s foreign office has urged British travellers affected by the wildfires to follow guidance from Greek emergency services.
“If you are planning to travel to Rhodes, please check with your travel operator or hotel prior to travel that the area you plan to visit is not impacted by the current wildfires,” it said.
However, it has stopped short of advising against travelling to Rhodes – a move that would significantly help anyone seeking compensation.
A burnt hotel during a wildfire on Rhodes
Am I covered by my travel insurance?
Whether holidaymakers are guaranteed compensation under their travel insurance policies hinges on if the UK government advises against travel to the area.
“The primary purpose of travel insurance is to cover the costs of emergency medical treatments or repatriation should the worst happen, which can run into the tens or even hundreds of thousands of pounds,” a spokesperson for the Association of British Insurers (ABI) said.
“It can cover you if you need to cancel or cut short your holiday, but it’s likely this will only be under limited circumstances, for example if you or a close family member fall ill, not because of a disinclination to travel.
“Insurance can cover you if advice from the government changes since you’ve booked your trip, and it’s no longer considered safe to travel to the destination.”
A beach covered in smoke during the wildfires
Instead, anyone concerned about travelling to the area should check with their travel provider and air carrier, the spokesperson added.
Some travel insurance policies may cover affected holidays under certain circumstances, so people are advised to check the scope of cover provided by their travel insurance.
UK drivers are “confused” by the country’s electric car transition, ministers are being warned.
Although most drivers are not hostile towards electric vehicles (EVs), many are confused about what changes are coming and when, according to new research from the AA.
In a survey of more than 14,000 AA members, 7% thought the government was banning the sale of used petrol and diesel cars.
Around a third thought manual EVs exist, despite them all being automatic.
More than one in five said they would never buy an EV.
The government’s plan for increasing the number of electric vehicles being driven in the UK focuses heavily on increasing the supply of the vehicles.
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What you can do to reach net zero
In 2024, at least 22% of new cars and 10% of new vans sold by each manufacturer in the UK had to be zero-emission, which generally means pure electric.
Each year, those percentages will rise, reaching 80% of new cars and 70% of new vans in 2030.
Manufacturers will face fines of £15,000 per vehicle if electric vehicle sales fall short of 28% of total production this year.
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By 2035, all new cars and vans will be required to be fully zero emission, according to the Department for Transport.
Second-hand diesel and petrol cars will still be allowed to be sold after this date, and their fuel will still be available.
There are more EVs – but will people buy them?
In February, 25% of new cars were powered purely by battery and in January, they made up 21% of all new cars registered in the UK.
But despite the growth of electric sales, manufacturers continue to warn that the market will not support the growth required to hit government EV targets, and called for consumer incentives and the extension of tax breaks.
The AA suggested the government’s plan focuses on “supply but does little to encourage demand for EVs”.
It called on ministers to co-ordinate a public awareness campaign alongside the motoring industry which directly targets drivers who doubt the viability of EVs.
“Our message to government is more needs to be done to make EVs accessible for everyone,” said Jakob Pfaudler, AA chief executive.
Which? head of consumer rights Sue Davis said: “When it comes to making sustainable choices such as switching to an electric car, our research shows that people are often held back by high costs, complex choices or uncertainty.
“The government needs to provide the right information on electric vehicles and other sustainable choices so that people have the confidence to switch.”
A Department for Transport spokesperson said: “We’re investing over £2.3bn to help industry and consumers make a supported switch to EVs.
“This includes installing a public charge point every 28 minutes, keeping EV incentives in the company car tax regime to 2030, and extending 100% first-year allowances for zero-emission cars for another year.
“Second-hand EVs are also becoming cheaper than ever, with one in three available under £20,000 and 21 brand new models available for less than £30,000.
“We’re seeing growing consumer confidence as a result.”
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