Rhodes wildfires: What rights do holidaymakers have as thousands forced to flee hotels?
Raging wildfires on the Greek island of Rhodes have sparked the evacuation of around 2,000 tourists from its resorts.
The Greek government said it had evacuated 19,000 people in the “largest ever” wildfire evacuation in the country’s history.
Local media said the fires had reached three hotels, which had already been evacuated, with three coastguard vessels plus one from the army evacuating people from two beaches.
But what should holidaymakers do if they have booked to travel to the island?
Largest ever evacuation from Greece – latest on Rhodes wildfires
Are airlines still flying to Rhodes?
Jet2 cancelled all flights and holidays to Rhodes until next Monday (31 July), saying “we will be contacting affected customers with regards to their refund and rebooking options”.
TUI also cancelled all flights to the island until Tuesday, with customers looking to fly out on Wednesday given the opportunity to rebook or cancel free of charge.
EasyJet cancelled package holidays until Tuesday, and though it said it is currently “operating flights as normal” it was offering those who had booked to travel to or from Rhodes the chance to transfer to another date or request a flight voucher up to next Saturday.
Meanwhile, British Airways said it is offering customers on the island who need to return home early the opportunity to change flights free of charge and Ryanair said flights were “currently operating as normal and unaffected by the forest fires”.
Thomas Cook has cancelled all holidays to areas of Rhodes most affected by the wildfire – such as Kiotari and Lardos – until July 31. The travel agency announced it had been in touch will all customers due to travel today (23 July) or tomorrow (24 July) to those areas to arrange “swift refunds”. It has also offered full refunds to customers due to depart for other parts of the island on Sunday and Monday who wish to cancel.
Thomas Cook will be in touch with people booked to travel on Tuesday to discuss their options, the firm added.
Read more:
Evacuee ‘lost everything’
British family spent night on floor
Please use Chrome browser for a more accessible video player
Tourists flee hotels as Greek wildfires rage
If I’m with another operator, can I get a refund or a cancellation?
If it’s a package, the Package Travel Regulations say holidaymakers can cancel and receive a full refund “if unavoidable and extraordinary circumstances occur at the place of destination or its immediate vicinity which significantly affect the performance of the package or the carriage of passengers to the destination”.
“If you have been notified that your holiday which is due to depart in the next few days has been cancelled, then your travel company will be able to discuss your options with you – that could be offering a full refund or they might be able to discuss an alternative holiday,” said Emma Brennan, a spokesperson for the Association of British Travel Agents (ABTA).
Those seeking refunds for independent travel could have less luck.
“If you booked everything independently, if you booked a flight and that flight has now been cancelled, then they will need to provide a refund for that, then you would need to go through and speak to every element of your travel provider to understand what the terms and conditions are – what’s the arrangement with the hotel or accommodation that you have booked, what’s the refund policy, the same for any transfer or car hire,” she said.
The fine print of holiday conditions will differ with each operator.
What is the foreign office saying?
The UK’s foreign office has urged British travellers affected by the wildfires to follow guidance from Greek emergency services.
“If you are planning to travel to Rhodes, please check with your travel operator or hotel prior to travel that the area you plan to visit is not impacted by the current wildfires,” it said.
However, it has stopped short of advising against travelling to Rhodes – a move that would significantly help anyone seeking compensation.
A burnt hotel during a wildfire on Rhodes
Am I covered by my travel insurance?
Whether holidaymakers are guaranteed compensation under their travel insurance policies hinges on if the UK government advises against travel to the area.
“The primary purpose of travel insurance is to cover the costs of emergency medical treatments or repatriation should the worst happen, which can run into the tens or even hundreds of thousands of pounds,” a spokesperson for the Association of British Insurers (ABI) said.
“It can cover you if you need to cancel or cut short your holiday, but it’s likely this will only be under limited circumstances, for example if you or a close family member fall ill, not because of a disinclination to travel.
“Insurance can cover you if advice from the government changes since you’ve booked your trip, and it’s no longer considered safe to travel to the destination.”
A beach covered in smoke during the wildfires
Instead, anyone concerned about travelling to the area should check with their travel provider and air carrier, the spokesperson added.
Some travel insurance policies may cover affected holidays under certain circumstances, so people are advised to check the scope of cover provided by their travel insurance.
On Friday, Paola Paiva waited in a hotel near Caracas airport, nervous but giddy with excitement to be reunited with her brother, finally.
For five months, Arturo Suarez has been detained in a notorious prison in El Salvador.
“I am going to wait for my brother to call me,” she told Sky News, “and after giving him a hug, I want to just listen to him, listen to his voice. Let him talk and tell us his story.”
Suarez was one of the more than 250 Venezuelan migrants who had been living in America but were arrested in immigration raids by the Trump administration and sent to El Salvador, a showpiece act in the president’s promise to deport millions of migrants.
Paola Paiva holds a vigil for brother Arturo Suarez. Pic: Reuters
Most of the men had never even been to El Salvador before. Their detention has been controversial because the White House claims the men are all part of the dangerous Tren de Aragua gang but has provided little evidence to support this assertion.
The only evidence Paola had that Suarez was still alive was a picture of him published on a news website showing the inside of the maximum security CECOT jail.
He is one of dozens of men with their hands and feet cuffed, heads shaved and bodies shackled together.
Now he is returning to his home country, one of the bargaining chips in a deal that saw the release of ten Americans and US permanent residents who had been seized by the Venezuelan authorities.
Venezuelans arrive back in home country after being detained in El Salvador
Paola had tried to go to the airport to greet her brother as he disembarked a charter plane bringing the men back from El Salvador but authorities told her to wait at a nearby hotel.
“They told us they are taking them all to a hotel to rest,” she said.
“But I managed to get someone to give my phone number on a piece of paper to my brother, so I am expecting his call tomorrow, as soon as he can access a phone.
“We heard they are going to perform some medical exams on them and check their criminal records,” she added. “I’m not afraid; I’m not worried since my brother has a clean record.
“I am so happy. I knew this day would happen, and that it would be unexpected, that no one was going to notify us. I knew it was going to be a total surprise.”
US citizens released from Venezuela. Pic: Reuters
The Trump administration had paid the El Salvador government, led by President Nayib Bukele, millions of dollars to imprison the men.
Homeland security secretary Kristi Noem visited CECOT last month, posing in front of prisoners for a photo opportunity.
Read more from Sky News:
Trump suing Wall Street Journal for $10bn after Epstein letter report
Tech company investigating viral footage of Coldplay concert couple
But Cristosal, an international human rights group based in El Salvador, says it has “documented systematic physical beatings, torture, intentional denial of access to food, water, clothing, health care,” inside the prison.
A video which was seemingly filmed aboard the charter flight bringing the Venezuelan migrants back to Caracas shows Arturo briefly talking about his experience inside.
He looks physically well but speaks into the camera and says: “We were four months with no communication, no phone calls, kidnapped, we didn’t know what (the) day was, not even the time.
“We were beat up at breakfast, lunch and dinner,” he continues.
Sky News interviewed Arturo Suarez‘s brother Nelson near his home in the US in April, weeks after Arturo – an aspiring singer – had been arrested by immigration and customs enforcement (ICE) agents while filming a music video inside a house.
Nelson said he believed Arturo’s only crime was “being Venezuelan and having tattoos.” He showed me documents that indicate Arturo has no criminal record in Venezuela, Chile, Colombia or the United States, the four countries he has lived in.
Now Nelson is delighted Arturo is being released – but worries for his future.
“The only thing that casts a shadow in such a moment of joy is that bit of anger when I think that all the governments involved are going to use my brother’s story, and the others on that flight, as political gain,” he said.
“Each of them will tell a different story, making themselves the heroes, when the reality is that many innocent people suffered unfairly and unnecessarily, and many families will remain separated after this incident due to politics, immigration and fear.”
At least 34 people have died after a tourist boat capsized in Vietnam, according to state media reports.
The Wonder Sea boat was reportedly carrying 53 people, including five crew members, when it capsized due to strong winds in Ha Long Bay on Saturday.
It happened at roughly 2pm local time (7am GMT). Rescue teams have found 11 survivors and recovered 34 bodies, eight of them children, the state-run Vietnam News Agency said, citing local authorities.
Rescuer in Ha Long Bay are searching for survivors. Pic: QDND via AP
The People’s Army Newspaper, which cited local border guards, said authorities have not yet confirmed details about the tourists, including their nationalities, as the rescue operation continues.
Most of the passengers were tourists, including about 20 children, from the country’s capital city, Hanoi, the newspaper said.
The incident comes shortly after the arrival of Storm Wipha in the South China Sea, bringing strong winds, heavy rain and lightning to the area.
A body being carried on stretcher after a tourist boat capsized in Ha Long Bay, Vietnam. Pic: QDND via AP
The named storm is the third typhoon to hit the South China Sea this year, and is expected to make landfall along the northern coast of Vietnam early next week.
Disruptions linked to the storm have also had an impact on air travel, according to Noi Bai Airport.
The airport reported that nine incoming flights were diverted to other airports, while three outgoing flights were temporarily grounded due to adverse weather conditions.
Tourist boats cruise in Halong Bay. File pic: Reuters
The winds brought by Storm Wipha reached up to 63mph (101kmph) and gusts of up to 68mph (126kmph) as it passed south of Taiwan on Saturday, according to the island’s Central News Agency.
Read more from Sky News:
‘Evil serial killer’ might have more victims
Tech firm boss on leave after Coldplay concert footage
Ha Long Bay is around 125mi (200km) north east of Hanoi and attracts tens of thousands of visitors each year.
Of those who visit Ha Long Bay, many choose to take overnight boat tours to further explore the area.
World
Gaza: More than 30 people killed ‘as Israeli troops open fire towards Palestinians waiting for aid’
More than 30 people have been killed after Israeli troops opened fire towards crowds of Palestinians waiting for aid, according to witnesses and hospital officials.
The deaths occurred near distribution hubs operated by the US-Israeli-backed Gaza Humanitarian Foundation (GHF), which began distributing food packages in Gaza at the end of May, after Israel eased its 11-week blockade of aid into the territory.
At least 32 people were killed on Saturday, according to the Hamas-run Gaza health ministry, while a further 100 people were injured, according to local reports.
Most of the deaths came as Palestinians massed in the Teina area, around 3km (2 miles) away from a GHF aid distribution centre east of the city of Khan Younis.
More than 30 people killed near aid distribution centres. Pic: Mariam Dagga/AP
Mahmoud Mokeimar said he was walking with crowds of people – mostly young men – towards the food hub when troops fired warning shots as the crowd advanced, before opening fire towards the marching people.
“It was a massacre… the occupation opened fire at us indiscriminately,” he said.
Injured Palestinians are brought to Nasser Hospital in Khan Younis. Pic: Mariam Dagga/AP
Akram Aker said troops fired machine guns mounted on tanks and drones.
“They encircled us and started firing directly at us,” he said.
The Nasser Hospital in Khan Younis said it received 25 bodies, along with dozens of wounded.
Seven other people, including one woman, were killed in the Shakoush area, hundreds of yards north of another GHF hub in Gaza’s southernmost city of Rafah, the hospital said.
The army and GHF did not immediately comment on Saturday’s violence.
Listen to The World with Richard Engel and Yalda Hakim every Wednesday
The GFH, which has four distribution centres, three of which are in the southern Gaza Strip, says it has distributed millions of meals to hungry Palestinians.
But local health officials and witnesses say hundreds of people have been killed by Israeli army fire as they try to reach the distribution hubs.
The GHF, which employs private armed guards, says there have been no deadly shootings at its sites, though this week, 20 people were killed at one of its locations, most of them in a stampede.
Read more from Sky News:
The Syrian city engulfed in tribal violence
Migrants freed from notorious El Salvador jail in Venezuela-US prisoner swap
The group accused Hamas agitators of causing a panic, but gave no evidence to back the claim.
The army, which is not at the sites but secures them from a distance, says it only fires warning shots if crowds get too close to its forces.
The 21-month war in Gaza was triggered when Hamas militants stormed into southern Israel on 7 October 2023, killing 1,200 people and taking 250 others hostage.
An Israeli military offensive has killed more than 58,000 Palestinians, according to the Gaza health ministry, while Gaza’s more than two million Palestinians are living through a catastrophic humanitarian crisis.
Israel and Hamas have been holding ceasefire talks in Qatar in recent weeks, but international mediators say there have been no breakthroughs.
US President Donald Trump said another 10 hostages will be released from Gaza shortly, without providing details.
-
Sports3 years ago‘Storybook stuff’: Inside the night Bryce Harper sent the Phillies to the World Series
-
Sports1 year agoStory injured on diving stop, exits Red Sox game
-
Sports2 years agoGame 1 of WS least-watched in recorded history
-
Sports2 years agoMLB Rank 2023: Ranking baseball’s top 100 players
-
Sports4 years ago
Team Europe easily wins 4th straight Laver Cup
-
Sports2 years agoButton battles heat exhaustion in NASCAR debut
-
Environment2 years agoJapan and South Korea have a lot at stake in a free and open South China Sea
-
Environment2 years agoGame-changing Lectric XPedition launched as affordable electric cargo bike