Britain’s biggest mortgage lenders will this week launch a multimillion pound campaign aimed at illustrating the range of support they are providing to cash-strapped customers as the industry faces its most intense scrutiny in years.
Sky News understands that a £5m advertising blitz paid for by participating banks will urge customers to ‘reach out’ if they are struggling with their monthly repayments.
The campaign, orchestrated by the industry lobbying group UK Finance, comes weeks after the signing of a mortgage charter by major lenders following talks with the chancellor, Jeremy Hunt.
One bank executive said the marketing initiative was agreed at the roundtable last month.
David Postings, chief executive of UK Finance, said: “We have launched this campaign with our members to make sure that anyone struggling with their mortgage payments knows that help is available.
“Lenders are ready to provide support even if a customer’s payments are up to date – if you’re struggling with your mortgage, or think that you will struggle, Reach Out to find out the options available for help.”
An industry source said that in the year to January 2023, lenders had come to the assistance of more than 200,000 borrowers who couldn’t meet their full mortgage payments, and more than two million who required assistance as a result of financial difficulties.
The range of support on offer from lenders includes the extension of to reduce monthly payments, a temporary switch to interest-only payments or a temporary reduction in payments.
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The mortgage charter consists of additional measures such as giving customers approaching the end of a fixed-rate mortgage the opportunity to lock in deals, as well as a guarantee that their home will not be repossessed within 12 months of their first missed payment.
UK Finance’s campaign has been created by the advertising agency M&C Saatchi.
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Its launch comes amid growing pressure on the banking sector on several fronts, with growing scrutiny of the relative speed at which lenders are increasing mortgage and savings rates after Bank of England base rate hikes.
A separate savings charter is expected to be published as soon as this week.
An unrelated campaign to exercise pressure on major banks has resulted from the row triggered by Coutts’ decision to close Nigel Farage’s accounts.
Last week, Dame Alison Rose stepped down as chief executive of NatWest Group, Coutts’s parent, after admitting that she had discussed his banking arrangements with a BBC journalist, who said his erroneous story had come from a “trusted and senior source”.
Ministers will this week unveil a revamp of the Whitehall investment hub that they hope will secure hundreds of billions of capital flows into the UK in the coming years.
Sky News understands that Baroness Gustafsson, the investment minister, will address a private event on Thursday designed to relaunch the Office for Investment (OfI).
Government sources said the revamp – in which Sir Keir Starmer’s top officials and the Treasury have been closely involved – would align the UK’s ‘investment resources’ under a single brand.
The new OfI has absorbed teams from other Whitehall directorates with the objective of reducing confusion among international investors in Britain, according to the sources.
Greg Jackson, the Octopus Energy chief, and Baroness Lane Fox, who chairs the British Chambers of Commerce, are expected to speak at the event in central London alongside senior government officials, according to people familiar with the agenda.
Thursday’s summit will come days before ministers launch the new industrial strategy, with the OfI charged with targeting investors in priority sectors such as clean energy, advanced manufacturing and life sciences.
A beefed-up investment hub was among the key recommendations of the former business minister Lord Harrington’s review – commissioned by then-chancellor Jeremy Hunt – in 2023.
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One insider said last year’s International Investment Summit, at which ministers claimed to have drawn £63bn of new investment for the UK, provided a solid foundation for the revamped OfI.
A further event designed to attract inward investment will be held in Birmingham later this year, the chancellor, Rachel Reeves, announced on Wednesday.
The Department for Business and Trade declined to comment on Wednesday afternoon.
The Post Office is considering selling assets or taking on new borrowings to help deliver an ambition to boost sub-postmasters’ pay by £120m this year, its chairman has said.
Sky News has learnt that Nigel Railton, who was confirmed as the state-owned company’s long-term chair last week, told thousands of branch managers that it had ring-fenced £86m so far to increase their remuneration.
In a speech delivered in Chesterfield, Mr Railton is understood to have told sub-postmasters that the Post Office’s board was redoubling its efforts to meet the target of up to £120m for pay rises.
The company was exploring options including additional cost-savings, further asset sales, sale-and-leaseback opportunities, and borrowing options, he told them.
One source said Mr Railton had said on Wednesday morning that without actions already taken by Post Office management, sub-postmasters would be left with pay increases this year of just 2%, rather than the 20% it had now secured.
The progress towards its £120m target comes just three months after the Post Office chairman was forced to deliver a bleaker prognosis to thousands of sub-postmasters keen to have their faith restored in the scandal-hit company.
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In March, Mr Railton said he had yet to gain certainty from Whitehall about a £120m increase for this year.
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“Our funding discussions are positive and ongoing, but I want to be honest that we are operating in a challenging financial environment,” he told them at the time.
The Post Office is reliant on funding from the government, and last November outlined plans for an ambitious transformation of its business, which includes a substantial number of job cuts.
It remains hopeful of making up the £34m shortfall to reach its £120m target, according to insiders, as it seeks to rebuild its public and internal reputation in the aftermath of the Horizon IT scandal.
A Post Office spokesman confirmed Mr Railton’s remarks on Wednesday.
Elon Musk has criticised US President Donald Trump’s tax and spending bill, calling it “outrageous” and a “disgusting abomination”.
The bill, which includes multi-trillion-dollar tax breaks, was passed by the House Republicans in May, and has been described by the president as a “big, beautiful bill”.
The tech billionaire hit out at the tax cuts on his platform X, writing: “I’m sorry, but I just can’t stand it anymore.
“This massive, outrageous, pork-filled Congressional spending bill is a disgusting abomination.
“Shame on those who voted for it: you know you did wrong. You know it.”
Image: Elon Musk left his ‘special government employee’ role last week. Pic: AP.
In American politics, “pork” is a political metaphor used when government spending is allocated to local projects, usually to benefit politicians’ constituencies.
The White House brushed Musk’s comments aside, claiming they did not surprise the president.
In a press conference on Tuesday, press secretary Karoline Leavitt said that “the president already knows where Elon Musk stood on this bill”.
She added: “This is one, big, beautiful bill.
“And he’s sticking to it.”
The White House on Tuesday asked Congress to cut back $9.4bn in already approved spending, taking money away from DOGE.
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The billionaire tweeted: “It will massively increase the already gigantic budget deficit to $2.5 trillion (!!!!) and burden American citizens with crushingly unsustainable debt.”
He also suggested voting out politicians who advanced the president’s tax bill.
“In November next year, we fire all politicians who betrayed the American people,” Musk wrote in another X post.
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Questions have also been raised about whether the department has actually saved taxpayers as much money as suggested.
Musk initially had ambitions to slash government spending by $2trn (£1.5trn) – but this was dramatically reduced to $1trn (£750bn) and then to just $150bn (£111bn).
Image: Elon Musk brought his son X Æ A-12 to the Oval Office during a press conference earlier this year. Pic: Reuters.
He recently told The Washington Post: “The federal bureaucracy situation is much worse than I realised. I thought there were problems, but it sure is an uphill battle trying to improve things in DC to say the least.”
By law, status as a “special government employee” means he could only serve for a maximum of 130 days, which would have ended around 30 May.