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The first jobs to be affected by AI will be back office ones, IBM CEO says

White-collar jobs will be among the first to be impacted by artificial intelligence, IBM chairman and CEO Arvind Krishna told CNBC in an exclusive interview aired on Tuesday.

He told CNBC’s “Squawk Box Asia” generative AI and large language models have the potential to “make every enterprise process more productive.”

“That means you can get the same work done with fewer people. That’s just the nature of productivity. I actually believe that the first set of roles that will get impacted are — what I call — back office, white-collar work,” said Krishna.

He added that there is “a disinflation in the demographics” leading to a decline in the size of the working age population. “So you need to get productivity, otherwise quality of life is going to fall. And AI, I think, is the only answer we got.”

A boom in demand for AI-powered chatbots like OpenAI’s ChatGPT has led to a flurry of companies trying to launch their own large-language models.

IBM was an early mover in AI, investing in and developing its own platform well before the ChatGPT hype. From 2004 to 2011, IBM worked on a supercomputer called Watson. That strategy dovetailed with a move away from computer hardware, especially after it sold its personal computer division to Lenovo in 2005.

It’s absolutely not displacing — it’s augmenting. The more labor we got, especially if it’s not human based at all, we can create more GDP. We should all feel better about it.

Arvind Krishna

IBM chairman and CEO

In May, IBM announced WatsonX, an AI building tool that allows clients to build, train and deploy machine learning models. It came about 15 months after IBM sold its data and analytics unit Watson Health following years of unprofitability.

That same month, Bloomberg reported that IBM plan to pause hiring for roles it thinks could be replaced with AI. That’s about 7,800 jobs in departments such as human resources that could be done with AI and automation, Krishna said at that time. In January, CNBC confirmed IBM was planning to cut around 3,900 jobs.

IBM and its wholly owned subsidiaries employ 288,300 employees across more than 175 countries, the firm said in its 2022 annual report.

“So what I said was, we are not going to backfill those [white-collar] roles for the next five years. But you get digital labor or AI bots, augmenting and working alongside their fellow humans doing that work. So that is where the 7,800 [number] came from,” Krishna told CNBC’s Martin Soong.

“It’s absolutely not displacing — it’s augmenting. The more labor we got, especially if it’s not human based at all, we can create more GDP. We should all feel better about it,” said Krishna.

In an interview with CNBC in May, Krishna said AI will make more jobs than it will replace.

Singapore’s Deputy Prime Minister Lawrence Wong made a similar comment in June, saying although AI could disrupt the labor market, it won’t kill jobs completely. He added that technology could even make humans more productive and create more jobs.

AI potential

With large-language models, you use a lot of data, but no labeling. So very few people to produce a map model.

Arvind Krishna

IBM chairman and CEO

During the firm’s second-quarter earnings call in July, Krishna often mentioned the significance of AI in IT operations, improved automation, customer service, augmenting HR and more. During the quarter, data and artificial intelligence products were the fastest growing part of IBM’s software business, its largest division.

Krishna mentioned how Watson beat humans on “Jeopardy!” in 2011 and said it was an example of “hundreds of thousands of people and a lot of trained PhDs” being deployed to “create one model to do one thing.”

“With large-language models, you use a lot of data, but no labeling. So very few people to produce a map model. And now every weekend, you can create a new instance for a new task. That means your cost of a model for a task has come down by almost 100 times,” said Krishna.

“That is amazing. And that is what gives us confidence that this is the moment to go commercialize and modify.”

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Tesla shares drop on Musk, Trump feud ahead of Q2 deliveries

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Tesla shares drop on Musk, Trump feud ahead of Q2 deliveries

Elon Musk, chief executive officer of Tesla Inc., during a meeting between US President Donald Trump and Cyril Ramaphosa, South Africa’s president, not pictured, in the Oval Office of the White House in Washington, DC, US, on Wednesday, May 21, 2025.

Jim Lo Scalzo | Bloomberg | Getty Images

Tesla shares have dropped 7% from Friday’s closing price of $323.63 to the $300.71 close on Tuesday ahead of the company’s second-quarter deliveries report.

Wall Street analysts are expecting Tesla to report deliveries of around 387,000 — a 13% decline compared to deliveries of nearly 444,000 a year ago, according to a consensus compiled by FactSet. Prediction market Kalshi told CNBC on Tuesday that its traders forecast deliveries of around 364,000.

Shares in the electric vehicle maker had been rising after Tesla started a limited robotaxi service in Austin, Texas, in late June and CEO Elon Musk boasted of its first “driverless delivery” of a car to a customer there.

The stock price took a turn after Musk on Saturday reignited a feud with President Donald Trump over the One Big Beautiful Bill Act, the massive spending bill that the commander-in-chief endorsed. The bill is now heading for a final vote in the House.

That legislation would benefit higher-income households in the U.S. while slashing spending on programs such as Medicaid and food assistance.

Musk did not object to cuts to those specific programs. However, Musk on X said the bill would worsen the U.S. deficit and raise the debt ceiling. The bill includes tax cuts that would add around $3 trillion to the national debt over the next decade, according to an analysis by the Congressional Budget Office.

The Tesla CEO has also criticized aspects of the bill that would cut hundreds of billions of dollars in support for renewable energy development in the U.S. and phase out tax credits for electric vehicles.

Such changes could hurt Tesla as they are expected to lower EV sales by roughly 100,000 vehicles per year by 2035, according to think tank Energy Innovation.

The bill is also expected to reduce renewable energy development by more than 350 cumulative gigawatts in that same time period, according to Energy Innovation. That could pressure Tesla’s Energy division, which sells solar and battery energy storage systems to utilities and other clean energy project developers.

Trump told reporters at the White House on Tuesday that Musk was, “upset that he’s losing his EV mandate,” but that the tech CEO could “lose a lot more than that.” Trump was alluding to the subsidies, incentives and contracts that Musk’s many businesses have relied on.

SpaceX has received over $22 billion from work with the federal government since 2008, according to FedScout, which does federal spending and government contract research. That includes contracts from NASA, the U.S. Air Force and Space Force, among others.

Tesla has reported $11.8 billion in sales of “automotive regulatory credits,” or environmental credits, since 2015, according to an evaluation of the EV maker’s financial filings by Geoff Orazem, CEO of FedScout.

These incentives are largely derived from federal and state regulations in the U.S. that require automakers to sell some number of low-emission vehicles or buy credits from companies like Tesla, which often have an excess.

Regulatory credit sales go straight to Tesla’s bottom line. Credit revenue amounted to approximately 60% of Tesla’s net income in the second quarter of 2024.

WATCH: Threats to SpaceX & Tesla as Musk, Trump feud heats up

Threats to SpaceX & Tesla as Musk, Trump feud heats up

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Jeff Bezos sells $737 million worth of Amazon shares

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Jeff Bezos sells 7 million worth of Amazon shares

Amazon founder Jeff Bezos leaves Aman Venice hotel, on the second day of the wedding festivities of Bezos and journalist Lauren Sanchez, in Venice, Italy, June 27, 2025.

Yara Nardi | Reuters

Amazon founder Jeff Bezos unloaded more than 3.3 million shares of his company in a sale valued at roughly $736.7 million, according to a financial filing on Tuesday.

The stock sale is part of a previously arranged trading plan adopted by Bezos in March. Under that arrangement, Bezos plans to sell up to 25 million shares of Amazon over a period ending May 29, 2026.

Bezos, who stepped down as Amazon’s CEO in 2021 but remains chairman, has been selling stock in the company at a regular clip in recent years, though he’s still the largest individual shareholder. He adopted a similar trading plan in February 2024 to sell up to 50 million shares of Amazon stock through late January of this year.

Bezos previously said he’d sell about $1 billion in Amazon stock each year to fund his space exploration company, Blue Origin. He’s also donated shares to Day 1 Academies, his nonprofit that’s building a chain of Montessori-inspired preschools across several states.

The most recent stock sale comes after Bezos and Lauren Sanchez tied the knot last week in a lavish wedding in Venice. The star-studded celebration, which took place over three days and sparked protests from some local residents, was estimated to cost around $50 million.

Bezos is ranked third in Bloomberg’s Billionaires Index with a net worth of about $240 billion. He’s behind Tesla CEO Elon Musk at $363 billion and Meta CEO Mark Zuckerberg at $260 billion.

WATCH: Amazon CEO Jeff Bezos’ wedding sparks Venice protests

Amazon CEO Jeff Bezos' Italian wedding sparks protests

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Google promotes ‘AI Mode’ on home page ‘Doodle’

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Google promotes ‘AI Mode’ on home page 'Doodle'

Google CEO Sundar Pichai addresses the crowd during Google’s annual I/O developers conference in Mountain View, California on May 20, 2025.

Camille Cohen | AFP | Getty Images

The Google Doodle is Alphabet’s most valuable piece of real estate, and on Tuesday, the company used that space to promote “AI Mode,” its latest AI search product.

Google’s Chrome browser landing pages and Google’s home page featured an animated image that, when clicked, leads users to AI Mode, the company’s latest search product. The doodle image also includes a share button.

The promotion of AI Mode on the Google Doodle comes as the tech company makes efforts to expose more users to its latest AI features amid pressure from artificial intelligence startups. That includes OpenAI which makes ChatGPT, Anthropic which makes Claude and Perplexity AI, which bills itself as an “AI-powered answer engine.”

Google’s “Doodle” Tuesday directed users to its search chatbot-like experience “AI Mode”

AI Mode is Google’s chatbot-like experience for complex user questions. The company began displaying AI Mode alongside its search results page in March.

“Search whatever’s on your mind and get AI-powered responses,” the product description reads when clicked from the home page.

AI Mode is powered by Google’s flagship AI model Gemini, and the tool has rolled out to more U.S. users since its launch. Users can ask AI Mode questions using text, voice or images. Google says AI Mode makes it easier to find answers to complex questions that might have previously required multiple searches.

In May, Google tested the AI Mode feature directly beneath the Google search bar, replacing the “I’m Feeling Lucky” widget — a place where Google rarely makes changes.

WATCH: Google buyouts highlight tech’s cost-cutting amid AI CapEx boom

Google buyouts highlight tech's cost-cutting amid AI CapEx boom

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