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Hundreds of Ryanair passengers have been left “stranded” on a Spanish island after a technical fault affected air traffic control.

They were among thousands of passengers stuck abroad when their flights were cancelled as a UK air traffic control failure meant flight plans had to be input manually by controllers.

Marco McCool told Sky News around 300 Ryanair passengers returning from Gran Canaria to Edinburgh had been stranded in the airport in “absolutely shocking” conditions with no food, no accommodation and “not enough” water.

He said the holidaymakers were initially told their flight was delayed before they arrived at the gate only to learn it had been cancelled because the cabin crew were over their recommended hours.

The abandoned travellers were then told the next direct flight would be at least another week away and there was “zero chance” of an emergency flight.

The cancelled flight later returned to Edinburgh without any passengers, he claimed.

Impact could last for days – live updates

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Mr McCool, a 19-year-old student, said the stranded passengers were having to stay in the airport while they waited for more information because they were unable to book accommodation.

He described children sleeping on the hard floor and using their suitcases as pillows while cockroaches crawled around nearby.

Mr McCool said the passengers were initially given a crate of water bottles – but not enough for everyone – and have not been provided with food or vouchers.

He described how he and his girlfriend were “sitting on a dirty floor with cockroaches and no food”.

Read more:
What we know about system failure and how it’s affecting flights

What have airports said about the disruption?

While NATS has confirmed it has fixed the technical issue with the UK’s air traffic control system, airports have warned the disruption it has caused will continue. Here’s what some of them have said.

London Luton Airport: “Flights may be subject to delay or cancellation as a result of yesterday’s technical issues with Air Traffic Control systems across UK airspace. Please check with your airline for the latest status of your flight.”

Manchester Airport: “As a result of the nationwide technical problem experienced by NATS earlier today, there continues to be flight disruption, including delays and cancellations.”

Newcastle International Airport: “We understand that the technical issue with National Air Traffic Services is now resolved, but it will take some time for operations to get back to normal.”

London Stansted Airport expects to run a normal flight schedule on Tuesday 29 August, following the nationwide technical issue that affected air traffic control. “We do still advise passengers to check the status of their flight with their airline before travelling to the airport. As our airlines look to accommodate passengers whose travel plans have been disrupted over the past 24 hours, our terminal may be busier than anticipated.
Our teams will be working with our airlines and their handing agents to get you through the airport as smoothly as possible. Thank-you for your understanding.”

Heathrow Airport: We apologise for any inconvenience as a result of the NATS technical issues today. The issue has been resolved however schedules remain significantly disrupted. If you are travelling on 29th August, please ensure you contact your airline before travelling to the airport.

Gatwick Airport plans to operate a normal schedule on Tuesday 29 August following disruption today (28 August). Passengers are however advised to check the status of their flight with the airline before travelling to the airport.

‘We have literally just been left to fend for ourselves’

Mr McCool said the airline had told the passengers they could book accommodation and then claim the money back, but all hotels and Airbnb accommodation had already been booked up.

Passengers have been told they could book on other airlines, but he said “flights have skyrocketed” and any route to the UK involves several connections, with some taking up to 48 hours.

“I don’t believe they can’t do another flight,” Mr McCool said. “We have been stranded with no options. We are students so we have not got the kind of money to book another flight.

“We have literally just been left to fend for ourselves.”

Mr McCool said as a last resort they had to book their own flights to Tenerife, paying £200 for a 40-minute flight, and will still not be able to travel back to Edinburgh until Friday.

Asked if Ryanair had offered compensation, he said: “We have got no idea, we keep getting told different things.

“One minute we will get compensation for the lot if we save every one of our receipts, but we have also been told we will only get compensation for one night of accommodation and one day’s worth of food. It honestly does not make sense.”

What are Ryanair passengers’ rights?

Sky News has contacted Ryanair for comment.

The airline’s compensation policy states it is entitled to refuse compensation when it can prove the cancellation is “caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken by Ryanair”.

Among the examples it gives is “failure or delay of air traffic control facilities”.

The policy says passengers whose flights are cancelled or delayed by more than two hours are entitled to meals and refreshment vouchers and two telephone calls, telex or fax messages or e-mails. If the new time of departure is at least a day after the original then they are entitled to hotel accommodation when a stay of one or more nights becomes necessary and transport between the airport and place of accommodation.

By Monday afternoon 232 flights departing UK airports had been cancelled along with 271 arriving flights, according to aviation analytics firm Cirium. It equated to about 8% of all expected departures and 9% of expected arrivals, Cirium added.

Airlines warn of ‘significant delays’

Major airlines such as Tui and BA have warned of “significant delays” amid changes to schedules.

Heathrow Airport – Britain’s busiest – said its services will “remain significantly disrupted” on Tuesday and urged passengers to contact their airline before travelling to the airport.

Gatwick said it plans to operate a normal schedule but advised passengers to “check the status of their flight with the airline before travelling to the airport”.

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MasterChef’s Gregg Wallace steps down as Kirsty Wark among 13 who claim he made inappropriate sexual jokes

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MasterChef's Gregg Wallace steps down as Kirsty Wark among 13 who claim he made inappropriate sexual jokes

MasterChef host Gregg Wallace has stepped down over allegations he made a series of inappropriate sexual comments on a range of programmes over 17 years.

Broadcaster Kirsty Wark is among 13 people who have made claims, with Wallace being investigated by MasterChef’s production company Banijay UK.

In an interview with the BBC, the Newsnight presenter, who was a celebrity contestant on MasterChef in 2011, claimed Wallace used “sexualised language”.

“There were two occasions in particular where he used sexualised language in front of a number of people and it wasn’t as if it was anyone engaged with this,” Wark said.

“It was completely one-way traffic. I think people were uncomfortable and something that I really didn’t expect to happen.”

Sky News has contacted Wallace’s representative for comment.

Kirsty Wark arriving at the BAFTA Scotland Awards at DoubleTree by Hilton Glasgow Central. Picture date: Sunday November 17, 2024.
Image:
Kirsty Wark. File pic: PA

‘Fully cooperating’

Banijay UK said the complaints were made to the BBC this week by “individuals in relation to historical allegations of misconduct while working with Gregg Wallace on one of our shows”.

The company said the 60-year-old, who has been a co-presenter and judge of the popular cooking show since 2005, was “committed to fully cooperating throughout the process”.

“Whilst these complainants have not raised the allegations directly with our show producers or parent company Banijay UK, we feel that it is appropriate to conduct an immediate, external review to fully and impartially investigate,” the company said.

“While this review is under way, Gregg Wallace will be stepping away from his role on MasterChef and is committed to fully co-operating throughout the process.

“Banijay UK’s duty of care to staff is always a priority and our expectations regarding behaviour are made clear to both cast and crew on all productions, with multiple ways of raising concerns, including anonymously, clearly promoted on set.

“Whilst these are historical allegations, incidences brought to our attention where these expectations are not met, are thoroughly investigated and addressed appropriately.”

A BBC spokesman said: “We take any issues that are raised with us seriously and we have robust processes in place to deal with them.

“We are always clear that any behaviour which falls below the standards expected by the BBC will not be tolerated.

“Where an individual is contracted directly by an external production company we share any complaints or concerns with that company and we will always support them when addressing them.”

Previous investigation

Last month, Wallace responded to reports that a previous BBC review had found he could continue working at the corporation following reports of an alleged incident in 2018 when he appeared on Impossible Celebrities.

Wallace said those claims had been investigated “promptly” at the time and said he had not said “anything sexual” while appearing on the game show more than half a decade ago.

In an Instagram post following an article in The Sun newspaper, he wrote: “The story that’s hitting the newspapers was investigated promptly when it happened six years ago by the BBC.

“And the outcome of that was that I hadn’t said anything sexual. I’ll need to repeat this again. I didn’t say anything sexual.”

Read more from Sky News:
Davina McCall feeling ‘stronger’ after brain tumour surgery
Robbie Williams says people from the 90s shouldn’t be shamed

Alongside MasterChef, Wallace presented Inside The Factory for BBC Two from 2015.

Wallace and Anne-Marie Sterpini in 2014
Image:
Wallace and Anne-Marie Sterpini in 2014. Pic: PA

Wallace has featured on various BBC shows over the years, including Saturday Kitchen, Eat Well For Less, Supermarket Secrets, Celebrity MasterChef and MasterChef: The Professionals, as well as being a Strictly Come Dancing contestant in 2014.

He was made an MBE for services to food and charity last year.

Recorded episodes of MasterChef: The Professionals featuring Wallace will be transmitted as planned, the PA news agency understands.

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Every pensioner in Scotland to receive winter fuel payment next year

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Every pensioner in Scotland to receive winter fuel payment next year

The Scottish government has announced that all pensioners in Scotland will receive a winter fuel payment in 2025/26.

The devolved benefit is expected to come into force by next winter and will help the estimated 900,000 people north of the border who were cut off from accessing the winter fuel payment which used to be universal.

Social Justice Secretary Shirley-Anne Somerville announced the news in a statement to the Scottish parliament on Thursday.

It comes after both the UK and Scottish governments earlier this year axed the universal winter fuel payment, except for those in receipt of pension credit or other means-tested benefits.

At Westminster, Chancellor Rachel Reeves claimed the decision was made due to financial woes inherited from the previous Conservative government.

Ms Reeves said the restriction would save the Treasury around £1.4bn this financial year.

The decision led to the Scottish government – which was due to take control over a similar payment through the devolved Social Security Scotland but has since announced a delay – to follow suit.

More on Benefits

The payment is a devolved matter in Scotland and Northern Ireland, however the SNP government said Labour’s approach would cause up to a £160m cut to Scottish funding in 2024-25.

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Officers investigated over death of teenager with autism who escaped police car on M5

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Officers investigated over death of teenager with autism who escaped police car on M5

Two police officers have been served with misconduct notices after a teenager with autism escaped from a police car and died on the M5.

Tamzin Hall, from Wellington, was hit by a car on the M5 between junction 25 at Taunton and 24 at Bridgwater shortly after 11pm on 11 November and sustained fatal injuries.

She had been under arrest at the time and was travelling in an Avon and Somerset Police car which had stopped on the motorway, an inquest at Wells Town Hall heard on Tuesday.

Tamzin was being taken to custody when officers pulled over for “safety reasons”, the Independent Office for Police Conduct said.

She had been handcuffed with her hands in front of her and had an officer sat beside her, the IOPC added.

She fled the stationary marked police car on the northbound carriageway and died after she was hit by a car on the southbound carriageway.

In a statement the IOPC said the two officers from Avon and Somerset Police had been served misconduct notices for a “potential breach of their duties and responsibilities”.

Such notices advise officers their conduct is subject to an investigation, but does not necessarily mean any disciplinary proceedings will follow.

IOPC regional director David Ford said: “My thoughts and sympathies remain with Tamzin’s family and friends, and everyone affected by the tragic events of that evening.

“We have met with Tamzin’s family to offer our condolences and to outline how our investigation will progress. We will provide them with regular updates as our inquiries continue.

“Our investigation is in the early stages and we are working hard to establish the exact circumstances of what took place, from the time of Tamzin’s arrest, to how events unfolded a short time later on the M5.”

The IOPC began its investigation earlier this month and is looking into what contact the police had with Tamzin prior to her death, including their actions, decision-making and risk assessments of the situation, and whether these followed the relevant training and policies.

Read more from Sky News:
Gregg Wallace steps down over claims he made inappropriate sexual jokes
Former soldier who escaped prison guilty of spying for Iran
Net migration falls – as previous year’s figure revised to almost a million

Mother pays tribute to ‘very special’ daughter

Speaking after the hearing on Tuesday, Tamzin’s mother Amy Hall paid tribute to her “very special” daughter, who she said had been diagnosed with autism spectrum disorder.

“Tamzin was the most kindest, caring, loving, loyal girl ever. She was the most honest person I’ve ever known; she was very special to me,” she said.

“She had a great sense of humour, and we had many laughs together.”

She added: “Tamzin was diagnosed with autism spectrum disorder, so she was unique and saw the world in such a different way.

“Tamzin was my absolute everything and I can’t believe she isn’t here any more. She was my world.”

She said: “She was only 17 but she has taught me a lot and I can use that memory and hold on to that.

“I will never ever get over it, she was taken far too young.”

This breaking news story is being updated and more details will be published shortly.

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