Hundreds of flights were cancelled on Monday after the UK’s air traffic control systems were hit by a major technical fault – with thousands of passengers stranded.
There’s good news and bad news. While you’re entitled to some support, airlines do not have to provide compensation for delays and cancellations because these technical faults are classified as “extraordinary circumstances”.
Airlines do have an obligation to keep passengers comfortable in the event of a “significant delay” – with the Civil Aviation Authority setting out a clear definition of what meets this threshold.
You’ll qualify for support if a short-haul flight under 932 miles (1,500km) is pushed back by two hours. This rises to three hours for journeys up to 2,175 miles (3,500km).
For long-haul flights going any further than this, four hours or longer counts as a significant delay.
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This applies to all passengers flying from a UK airport, returning to the country on a British or European airline, or arriving in the EU on a UK carrier.
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1:27
Hundreds ‘stranded in shocking conditions’
What am I entitled to?
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In the event of a significant delay, airlines must give passengers:
• A reasonable amount of food and drink • Refunds for the cost of two free phone calls, faxes or emails • Accommodation for passengers stranded overnight • Transport to a hotel – or their home
Because of this, the Civil Aviation Authority says affected consumers have the right to make their own “reasonable” arrangements – but they must keep receipts in order to be reimbursed.
“Reasonable” is a key word here, and you might not receive full compensation if you book a five-star hotel or have alcohol with your meals.
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1:29
‘I can’t get home to my nine-month-old baby’
Will I get compensation?
This is where the bad news kicks in.
Usually, airlines do have to provide compensation if their flights arrive three hours late – but air traffic control problems don’t count because these technical issues aren’t their fault.
And if you agree to travel on a later flight, the airline is no longer obliged to offer food, drink or accommodation while you wait.
Thankfully, you are entitled to a full refund if you decide to abandon your journey after five hours of delays.
Transfer passengers who end up missing a connecting flight because their first plane was delayed are entitled to a service back to their original departure point.
But things get a little more complicated for passengers on package holidays – especially if they decide not to travel on a delayed outbound flight.
The CAA’s guidance says: “You may lose your holiday too, so we recommend you contact your package organiser or the airline for further information.
“If you still want to travel then your airline must get you to your destination. You might have to be patient while they rearrange transport and rebook passengers, but the law says they must get you there.”
Many travellers end up booking their flights, hotels and excursions separately – and if you’re unable to cancel your accommodation or activities, you may be able to claim back on your travel insurance if it’s a comprehensive policy.
The population of England and Wales has grown by more than 700,000 in the year to June 2024 – the second-largest increase in over 75 years.
The change was largely fuelled by international migration, with natural change – the difference between births and deaths – accounting for only a small proportion.
According to the Office for National Statistics, there were an estimated 61.8 million people in England and Wales in mid-2024, up from 61.1 million the year before.
It is the second-largest numerical jump since at least 1949, when comparable data began.
And it is behind only the rise of 821,210 that took place in the preceding 12 months from mid-2022 to mid-2023.
Nigel Henretty of the ONS said the population of the two countries has increased each year since mid-1982, but said the rate of population increases has been higher in recent years.
“Net international migration continues to be the main driver of this growth, continuing the long-term trend seen since the turn of the century,” he said.
Net international migration – the difference between people moving to the country and leaving – accounted for 690,147 of the estimated population increase of 706,881 people, or 98% of the total.
There were slightly more births than deaths in the most recent year, which added 29,982 to the population.
There was also a net decrease in internal migration – the number of people moving from England and Wales to elsewhere in the UK.
Yet here is a dual carriageway of division formed in front of what has become a beacon for unrest – a hotel housing asylum seekers.
Image: Anti-migration protesters opposite the hotel in Altrincham
Image: Counter-protesters show their support for the refugees
Sky News has been testing the mood in Altrincham since locals were first informed last November that the Cresta Court Hotel was being repurposed from accommodating short business stays and local events into lodgings for hundreds of male asylum seekers who crossed the Channel on small boats.
Over the course of eight months there have been angry town meetings, regular low-level protests and last Sunday around 80 people from each side turned up outside the hotel with banners, flags and loudspeakers.
“We stopped the Germans, why can’t we stop dinghies,” says local man Dave Haydock under a St George’s cross cap.
“We’re paying for them to be in there and there’s British people out on the streets,” added local businessman Steve, who is waving a Union Flag. “They’re not fleeing a war to come to Britain – they’re coming from France – they are coming because of all the benefits – and everyone in the UK now knows that.”
Image: Dave Haydock speak to Sky’s Jason Farrell
Image: The demonstrators on either side of the A56
Cost, benefits and risk to women are recurring themes.
“These people coming over without any documentation,” says local Clare Jones as she points in the direction of two schools. “I’m not a racist. I’m just a concerned mum. I don’t feel safe in my own community.”
A man behind a mask who didn’t want to appear on camera says the media “sneers” at these protests because the media is middle class and “this is a working-class movement”.
Altrincham is one of Manchester’s most affluent towns, but there are much poorer areas close by.
The social demographic at the protests was mixed.
On either side of the A56 I met business owners, nurses, teachers and pensioners.
A handful of social media “professional” protesters also turned up, pointing cameras at anything they could film – making selfie videos for their TikTok and YouTube followers.
A small line of police officers was in place to keep the peace.
The counter-protesters forming a line to protect the hotel. Described as “lefties” by the anti-migrant demonstrators, the counter-protesters feel that the people opposite are either “far right, fascists” or “being manipulated by the far right”.
Altrincham resident Alison O’Connell said “this is very frightening” as she pointed at the anti-migrant demonstrators. “We are just here to show support for the refugees in the hotel,” she added.
Image: Alison O’Connell
Counter-protester Steph Phoenix said: “Knowing personally people in the hotels, I know they are not coming for our money. These people are desperate. They don’t come over for a laugh, they are coming over because they are escaping something terrible in their own country.”
Nahella Ashraf, co-chair of Greater Manchester Stand Up To Racism, said: “There needs to be an honest conversation about what the problems are in society. Refugees are not to blame. People are worried about the cost of living crisis, but it’s not caused by refugees. By housing people in these hotels, we’ve not taken accommodation away from anyone in Britain.”
Image: Steph Phoenix, right, says the asylum seekers are ‘desperate’
Migrants disappeared into their rooms during the protest, some peering out of their bedroom windows.
Their voices are rarely heard in this debate.
The next day, hotel security advised them not to talk to us.
Those we did speak to all had stories of fleeing instability and threat. Some had just arrived, others had been here months.
Many were anxious about the protests, but equally not put off from their decision to come.
One said he had recently told a local who had been abusive: “I struggled to get here. It was just luck you were born here.”
The fears of increased crime expressed by residents in November don’t appear to have transpired. But Conservative councillor Nathan Evans, who called the first town meeting, says groups of men in the park, men praying in the public library and warning letters from schools to parents about groups of men near the school gates have all caused “an unease across the town”. He says he has warned the police of a “simmering issue”.
Protesters on either side don’t agree on much but both see the hotel as a symbol of broken promises from successive governments – a failure to manage migration in a way that doesn’t inflame communities. What remains is anger.
Managing and containing that anger is a growing challenge.
One year on, how’s Keir Starmer’s government going? We’ve put together an end-of-term report with the help of pollster YouGov.
First, here are the government’s approval ratings – drifting downwards.
It didn’t start particularly high. There has never been a honeymoon.
But here is the big change. Last year’s Labour voters now disapprove of their own government. That wasn’t true at the start – but is now.
And remember, it’s easier to keep your existing voter coalition together than to get new ones from elsewhere.
So we have looked at where voters who backed Labour last year have gone now.
YouGov’s last mega poll shows half of Labour voters last year – 51% – say they would vote for them again if an election was held tomorrow.
Around one in five (19%) say they don’t know who they’d vote for – or wouldn’t vote.
But Labour are also leaking votes to the Lib Dems, Greens and Reform.
These are the main reasons why.
A sense that Labour haven’t delivered on their promises is top – just above the cost of living. Some 22% say they’ve been too right-wing, with a similar number saying Labour have “made no difference”. Immigration and public services are also up there.
Now, YouGov asked people whether they think the cabinet is doing a good or a bad job, and combined the two figures together to get a net score.
Here’s one scenario – 2024 Labour voters say they would much prefer a Labour-led government over a Conservative one.
But what about a Reform UK-led government? Well, Labour polls even better against them – just 11% of people who voted Labour in 2024 want to see them enter Number 10.
Signs of hope for Keir Starmer. But as Labour MPs head off for their summer holidays, few of their voters would give this government an A*.