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Hundreds of flights were cancelled on Monday after the UK’s air traffic control systems were hit by a major technical fault – with thousands of passengers stranded.

And amid concerns that disruption could last well into this week, Britons stuck abroad – and those planning to travel in the coming days – will want to know what their rights are.

There’s good news and bad news. While you’re entitled to some support, airlines do not have to provide compensation for delays and cancellations because these technical faults are classified as “extraordinary circumstances”.

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The departures board in Barcelona airport showing flights to the UK cancelled or delayed Pic: Brad Sutton
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Pic: Brad Sutton

Airlines do have an obligation to keep passengers comfortable in the event of a “significant delay” – with the Civil Aviation Authority setting out a clear definition of what meets this threshold.

You’ll qualify for support if a short-haul flight under 932 miles (1,500km) is pushed back by two hours. This rises to three hours for journeys up to 2,175 miles (3,500km).

For long-haul flights going any further than this, four hours or longer counts as a significant delay.

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This applies to all passengers flying from a UK airport, returning to the country on a British or European airline, or arriving in the EU on a UK carrier.

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Hundreds ‘stranded in shocking conditions’

What am I entitled to?

In the event of a significant delay, airlines must give passengers:

• A reasonable amount of food and drink
• Refunds for the cost of two free phone calls, faxes or emails
• Accommodation for passengers stranded overnight
• Transport to a hotel – or their home

Of course, when there are hundreds of passengers who need assistance, airlines may be unable to organise this support in a timely manner.

Because of this, the Civil Aviation Authority says affected consumers have the right to make their own “reasonable” arrangements – but they must keep receipts in order to be reimbursed.

“Reasonable” is a key word here, and you might not receive full compensation if you book a five-star hotel or have alcohol with your meals.

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‘I can’t get home to my nine-month-old baby’

Will I get compensation?

This is where the bad news kicks in.

Usually, airlines do have to provide compensation if their flights arrive three hours late – but air traffic control problems don’t count because these technical issues aren’t their fault.

And if you agree to travel on a later flight, the airline is no longer obliged to offer food, drink or accommodation while you wait.

Thankfully, you are entitled to a full refund if you decide to abandon your journey after five hours of delays.

What if I’m about to travel?

Transfer passengers who end up missing a connecting flight because their first plane was delayed are entitled to a service back to their original departure point.

But things get a little more complicated for passengers on package holidays – especially if they decide not to travel on a delayed outbound flight.

The CAA’s guidance says: “You may lose your holiday too, so we recommend you contact your package organiser or the airline for further information.

“If you still want to travel then your airline must get you to your destination. You might have to be patient while they rearrange transport and rebook passengers, but the law says they must get you there.”

Many travellers end up booking their flights, hotels and excursions separately – and if you’re unable to cancel your accommodation or activities, you may be able to claim back on your travel insurance if it’s a comprehensive policy.

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Ellis Cox: Mother appeals to catch son’s killer on birthday anniversary

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Ellis Cox: Mother appeals to catch son's killer on birthday anniversary

Fresh appeals have been made for information on what would have been the 20th birthday of Ellis Cox, who was shot dead in Liverpool last June.

A number of people have been arrested in connection with the murder at Liver Industrial Estate, but no one has been charged yet.

The 19-year-old’s family and police have paid tribute to him and called for those with information to come forward.

He was shot in the back after a confrontation between his friends and another group of up to three males on Sunday 23 June.

Pic: Merseyside Police
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Ellis Cox who was shot dead in June 2024. Pic: Merseyside Police

His mother Carolyn paid tribute in an appeal to coincide with what would have been his 20th birthday.

“He was so kind… so laid back, so calm, so mature for his age. And he was just funny. Very funny.

“He was my baby… no mum should have to bury a child. He was my life. And I don’t know what to do without him.”

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Mother of Ellis Cox, Carolyn Cox (blonde hair) and his aunt Julie O'Toole speaking on what would have been Ellis' 20th birthday. He was shot on 23/06/2024 at Liver Industrial Estate
INGEST 28 NM20 GRANADA ELLIS COX FAMILY INTERVIEW POOL EMBARGOED UNTIL 0001 18 JAN 2025
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Mum Carolyn Cox (left) and aunt Julie O’Toole (right) are looking for answers

Pic: Merseyside Police
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Ellis’ mum described him as ‘kind” and “funny. Pic: Merseyside Police

Meanwhile, his aunt Julie O’Toole said he was “the sort of person I think you’d be hard pressed to find anyone to say anything negative about. He was loyal, fiercely loyal… everything was about his family”.

To pay tribute to Ellis, Liverpool City Council will be lighting up the Cunard Building and Liverpool Town Hall in orange on Saturday.

Detective Chief Inspector Steve McGrath, the Senior Investigating Officer, speaking about fatal shooting of Ellis Cox on 23/06/2024 at Liver Industrial Estate
INGEST 28 NM20 GRANADA ELLIS COX FAMILY INTERVIEW POOL EMBARGOED UNTIL 0001 18 JAN 2025
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DCI Steve McGrath does not believe Ellis was involved in criminality

Detective Chief Inspector Steve McGrath, the senior investigating officer, spoke about the information gathered so far, six months on from Mr Cox’s murder.

“I’m satisfied that the group that he was with was probably the target… and I would say that’s got something in relation to do with localised drug dealing in that area. But Ellis had no involvement in that whatsoever,” he said.

He added that police are looking for “really significant pieces of evidence now”, including “trying to recover the firearm that was used in relation to this, looking to recover the bikes that were used by the offenders”.

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Mrs Cox also appealed for people to come forward with information.

“If you know anything, don’t let us get to [his] next birthday and still know nothing.

“We need to get justice for Ellis. And we need to get the people who took him from us off the streets.”

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Manchester United legend Denis Law dies aged 84

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Manchester United legend Denis Law dies aged 84

Former Manchester United and Scotland footballer Denis Law has died, at the age of 84.

In a statement, his family said: “It is with a heavy heart that we tell you our father Denis Law has sadly passed away. He fought a tough battle, but finally, he is now at peace.

“We would like to thank everyone who contributed to his wellbeing and care, past and much more recently.

“We know how much people supported and loved him and that love was always appreciated and made the difference.”

Denis Law in 2005. Pic: PA
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Denis Law in 2005. Pic: PA

The Aberdeen-born footballer previously announced in August 2021 that he had been diagnosed with dementia.

A prolific striker, Law scored 237 goals in 404 appearances for Manchester United, for whom he signed for a then-British record transfer fee in 1962.

He is the only man to have two statues dedicated to him at Old Trafford – one on the Stretford End concourse, the other as part of the United Trinity statue overlooking the stadium’s forecourt beside fellow great George Best and Sir Bobby Charlton.

Denis Law, third from left, as a statue featuring him alongside Sir Bobby Charlton and George Best - known as the 'holy trinity' was unveiled in 2008.
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Denis Law, third from left, as a statue featuring him alongside Sir Bobby Charlton and George Best – known as the ‘holy trinity’ – was unveiled in 2008. Pic: AP

The only Scottish player to have won the Ballon d’Or award, in 1964, he was also part of United’s triumphant campaign in the 1968 European Cup – in which they became the first English club to ever win the competition.

In a statement, the club said: “Everyone at Manchester United is mourning the loss of Denis Law, the King of the Stretford End, who has passed away, aged 84.

“He will always be celebrated as one of the club’s greatest and most beloved players.

Denis Law, centre, during Manchester United's triumphant European Cup campaign in 1968. Pic: AP
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Denis Law, centre, during Manchester United’s triumphant European Cup campaign in 1968. Pic: AP

“The ultimate goalscorer, his flair, spirit and love for the game made him the hero of a generation. Our deepest condolences go out to Denis’s family and many friends. His memory will live on forever more.”

Wayne Rooney, former United captain and the club’s all-time record goalscorer, described Law as a “legend”.

“Thoughts with all Denis’s family and friends,” he said in an online post.

Another former United captain, Gary Neville, said: “A great footballer and a great man. It’s a privilege and an honour to have spent time in your company. The King of the Stretford End.”

A tribute from the Scotland national team said Law was “a true great”.

“We will not see his likes again,” it said.

Law also played for Huddersfield Town, Manchester City, and Italian club Torino during his club career, and made 55 appearances for Scotland, scoring 30 goals for his country.

Manchester City said in a post on X: “The whole of Manchester, including everyone at City, is mourning with you. Rest in peace, Denis.”

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FTSE 100 closes at record high

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FTSE 100 closes at record high

The UK’s benchmark stock index has reached another record high.

The FTSE 100 index of most valuable companies on the London Stock Exchange closed at 8,505.69, breaking the record set last May.

It had already broken its intraday high at 8532.58 on Friday afternoon, meaning it reached a high not seen before during trading hours.

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The weakened pound has boosted many of the 100 companies forming the top-flight index.

Why is this happening?

Most are not based in the UK, so a less valuable pound means their sterling-priced shares are cheaper to buy for people using other currencies, typically US dollars.

This makes the shares better value, prompting more to be bought. This greater demand has brought up the prices and the FTSE 100.

The pound has been hovering below $1.22 for much of Friday. It’s steadily fallen from being worth $1.34 in late September.

Also spurring the new record are market expectations for more interest rate cuts in 2025, something which would make borrowing cheaper and likely kickstart spending.

What is the FTSE 100?

The index is made up of many mining and international oil and gas companies, as well as household name UK banks and supermarkets.

Familiar to a UK audience are lenders such as Barclays, Natwest, HSBC and Lloyds and supermarket chains Tesco, Marks & Spencer and Sainsbury’s.

Other well-known names include Rolls-Royce, Unilever, easyJet, BT Group and Next.

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FTSE stands for Financial Times Stock Exchange.

If a company’s share price drops significantly it can slip outside of the FTSE 100 and into the larger and more UK-based FTSE 250 index.

The inverse works for the FTSE 250 companies, the 101st to 250th most valuable firms on the London Stock Exchange. If their share price rises significantly they could move into the FTSE 100.

A good close for markets

It’s a good end of the week for markets, entirely reversing the rise in borrowing costs that plagued Chancellor Rachel Reeves for the past ten days.

Fears of long-lasting high borrowing costs drove speculation she would have to cut spending to meet self-imposed fiscal rules to balance the budget and bring down debt by 2030.

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They Treasury tries to calm market nerves late last week

Long-term government borrowing had reached a high not seen since 1998 while the benchmark 10-year cost of government borrowing, as measured by 10-year gilt yields, was at levels last seen around the 2008 financial crisis.

The gilt yield is effectively the interest rate investors demand to lend money to the UK government.

Only the pound has yet to recover the losses incurred during the market turbulence. Without that dropped price, however, the FTSE 100 record may not have happened.

Also acting to reduce sterling value is the chance of more interest rates. Currencies tend to weaken when interest rates are cut.

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