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Hundreds of flights were cancelled on Monday after the UK’s air traffic control systems were hit by a major technical fault – with thousands of passengers stranded.

And amid concerns that disruption could last well into this week, Britons stuck abroad – and those planning to travel in the coming days – will want to know what their rights are.

There’s good news and bad news. While you’re entitled to some support, airlines do not have to provide compensation for delays and cancellations because these technical faults are classified as “extraordinary circumstances”.

Impact could last for days – live updates

The departures board in Barcelona airport showing flights to the UK cancelled or delayed Pic: Brad Sutton
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Pic: Brad Sutton

Airlines do have an obligation to keep passengers comfortable in the event of a “significant delay” – with the Civil Aviation Authority setting out a clear definition of what meets this threshold.

You’ll qualify for support if a short-haul flight under 932 miles (1,500km) is pushed back by two hours. This rises to three hours for journeys up to 2,175 miles (3,500km).

For long-haul flights going any further than this, four hours or longer counts as a significant delay.

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This applies to all passengers flying from a UK airport, returning to the country on a British or European airline, or arriving in the EU on a UK carrier.

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Hundreds ‘stranded in shocking conditions’

What am I entitled to?

In the event of a significant delay, airlines must give passengers:

• A reasonable amount of food and drink
• Refunds for the cost of two free phone calls, faxes or emails
• Accommodation for passengers stranded overnight
• Transport to a hotel – or their home

Of course, when there are hundreds of passengers who need assistance, airlines may be unable to organise this support in a timely manner.

Because of this, the Civil Aviation Authority says affected consumers have the right to make their own “reasonable” arrangements – but they must keep receipts in order to be reimbursed.

“Reasonable” is a key word here, and you might not receive full compensation if you book a five-star hotel or have alcohol with your meals.

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‘I can’t get home to my nine-month-old baby’

Will I get compensation?

This is where the bad news kicks in.

Usually, airlines do have to provide compensation if their flights arrive three hours late – but air traffic control problems don’t count because these technical issues aren’t their fault.

And if you agree to travel on a later flight, the airline is no longer obliged to offer food, drink or accommodation while you wait.

Thankfully, you are entitled to a full refund if you decide to abandon your journey after five hours of delays.

What if I’m about to travel?

Transfer passengers who end up missing a connecting flight because their first plane was delayed are entitled to a service back to their original departure point.

But things get a little more complicated for passengers on package holidays – especially if they decide not to travel on a delayed outbound flight.

The CAA’s guidance says: “You may lose your holiday too, so we recommend you contact your package organiser or the airline for further information.

“If you still want to travel then your airline must get you to your destination. You might have to be patient while they rearrange transport and rebook passengers, but the law says they must get you there.”

Many travellers end up booking their flights, hotels and excursions separately – and if you’re unable to cancel your accommodation or activities, you may be able to claim back on your travel insurance if it’s a comprehensive policy.

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Duchess of York dropped as patron of two charities over Epstein email

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Duchess of York dropped as patron of two charities over Epstein email

Sarah, Duchess of York, has been dropped as a patron of two charities after it emerged she sent an email apologising to paedophile financier Jeffrey Epstein for publicly disowning him.

The groups, children’s hospice Julia’s House and food allergy charity The Natasha Allergy Research Foundation, issued statements on Monday.

Julia’s House said: “Following the information shared this weekend on the Duchess of York’s correspondence with Jeffrey Epstein, Julia’s House has taken the decision that it would be inappropriate for her to continue as a patron of the charity.

“We have advised the Duchess of York of this decision and thank her for her past support.”

Nadim and Tanya Ednan-Laperouse, founders of The Natasha Allergy Research Foundation, said: “We were disturbed to read of Sarah, Duchess of York’s, correspondence with Jeffrey Epstein.

“Sarah Ferguson has not been actively involved with the charity for some years. She was a patron but, in the light of the recent revelations, we have taken the decision that it would be inappropriate for her to continue to be associated with the charity. We would like to thank her for her kindness and support in the past.”

Julia’s House provides support for “families caring for a child with a life-limiting or life-threatening condition”, according to its website.

The Natasha Allergy Research Foundation aims to prevent and end allergic disease, according to the Charity Commission, by bringing “about positive change by focusing on law and policies, medical research and educating and raising allergy awareness”.

It comes after it emerged the duchess had written a gushing message to Epstein, describing him as her “supreme friend”.

According to The Sun on Sunday, the ex-wife of Prince Andrew had emailed him in April 2011 and “humbly apologised” for linking him to paedophilia in the media a few weeks previously.

She said in the message that he was a “steadfast, generous and supreme friend” to her.

Her spokesperson has since said she only wrote the note because Epstein had threatened to sue her.

The duchess’s interview with the Evening Standard on 7 March 2011 saw her apologise for accepting £15,000 from Epstein.

Read more:
‘Epstein is a scandal the royals can’t shake’
Prince Andrew’s lack of royal status ‘annoys him’

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‘Duchess fell for Epstein’s lies’

She told the newspaper: “I abhor paedophilia and any sexual abuse of children and know that this was a gigantic error of judgment on my behalf. I am just so contrite, I cannot say.

“Whenever I can, I will repay the money and have nothing ever to do with Jeffrey Epstein ever again.”

But The Sun on Sunday reported that little over a month later, the duchess sent an email to the sex offender from her private account.

She apologised to him and said she was “bedridden with fear”, the paper reported.

Jeffrey Epstein. File pic: New York State Sex Offender Registry via AP
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Jeffrey Epstein. File pic: New York State Sex Offender Registry via AP

‘Her first thoughts are with his victims’

In a statement at the weekend, the duchess’s spokesman said: “The duchess spoke of her regret about her association with Epstein many years ago, and as they have always been, her first thoughts are with his victims.

“Like many people, she was taken in by his lies.

“As soon as she was aware of the extent of the allegations against him, she not only cut off contact but condemned him publicly, to the extent that he then threatened to sue her for defamation for associating him with paedophilia.

“She does not resile from anything she said then.

“This email was sent in the context of advice the duchess was given to try to assuage Epstein and his threats.”

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Police appeal to trace further 18 people linked to disorder at Unite the Kingdom march

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Police appeal to trace further 18 people linked to disorder at Unite the Kingdom march

Police have appealed for help to identify an additional 18 people suspected of public order offences and assaults on emergency workers on the day of the Unite the Kingdom march.

Between 110,000 and 150,000 people attended the rally in central London on 13 September, the Metropolitan Police estimates.

Protesters heard a number of speeches, including from far-right activist Tommy Robinson, who organised the rally and called it the “biggest freedom of speech” event in British history.

Pics: Met Police
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Pics: Met Police

An anti-racism counter-protest, attended by about 5,000 campaigners, also took place, with the two groups clashing on Whitehall and Trafalgar Square, separated by lines of police.

Police previously said 24 people were arrested at the protests, 23 of whom are believed to have been involved in the Unite the Kingdom rally, while one was believed to be involved in the counter-protest.

The force launched an appeal to identify 11 people last week, one of whom was identified.

Officers now want to speak to a further 18 people “in connection with a range of public order offences and assaults on emergency workers” and have released 16 new images.

Pics: Met Police
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Pics: Met Police

The Met previously said 26 officers were assaulted with kicks and punches, adding: “Bottles, flares and other projectiles were also thrown and concerted attempts were made to get past barriers.”

“Our post-event investigation continues and officers have looked through hundreds of hours of CCTV footage to review evidence to help with further inquiries,” said Detective Chief Inspector Natalie Norris.

“We have 28 people we want to speak to in connection with a range of offences – and we are again appealing for the public’s help to track them down.”

Read more from Sky News:
UK to push peace plan at UN summit
Gatwick second runway given green light

People may have travelled from outside London, so she said she was asking people “across the country” to look at a number of pictures that have been released and to get in touch if they recognise anyone.

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UK to push peace plan at UN summit after recognising Palestinian state – but Netanyahu says Palestine ‘will not happen’

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UK to push peace plan at UN summit after recognising Palestinian state - but Netanyahu says Palestine 'will not happen'

The UK is set to push for a peace plan for the Middle East at the UN General Assembly after recognising the state of Palestine.

Foreign Secretary Yvette Cooper is expected to use the summit to address civilian suffering in war-torn Gaza and aim to strengthen “the international consensus on our pathway for peace in the Middle East”.

She will hold bilateral meetings to advance elements of the peace plan, including security measures to ensure Hamas has no role in the future governance of Gaza, according to the Foreign Office.

Prime Minister Sir Keir Starmer, who won’t attend the summit, announced on Sunday that the UK recognises Palestine as an independent state, to “revive the hope of peace for the Palestinians and Israelis, and a two-state solution”.

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‘Ordinary people deserve to live in peace’

It is a significant moment in the history of Britain’s involvement in the region, and comes as the number of people killed during the Gaza conflict continues to rise and conditions for the people trapped become even more desperate.

Australia, Canada and Portugal made similar announcements, with France expected to follow suit at the UN on Monday.

The move was met with fierce backlash by Israel, with Prime Minister Benjamin Netanyahu saying it was “absurd” and a “huge reward to terrorism”. He also vowed that a Palestinian state “will not happen”.

More on War In Gaza

Read more: What recognising a Palestinian state actually means

Flags of Palestine and Israel are projected onto the Eiffel Tower. Pic: AP/Christophe Ena
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Flags of Palestine and Israel are projected onto the Eiffel Tower. Pic: AP/Christophe Ena

Separately, an Israeli official said the “full or partial annexation of the West Bank” is now “an option under consideration in response” to the move.

US President Donald Trump also addressed the coordinated recognition of the state of Palestine by the UK, Australia, Canada and Portugal, saying “I’m not in that camp” because recognising a Palestinian state was “rewarding Hamas”.

The families of hostages held in Gaza called it a “betrayal of humanity and a move that rewards Hamas while 48 hostages remain in captivity”.

A tent camp for displaced Palestinians stretches along the Muwasi, in southern Gaza. Pic: AP/Jehad Alshrafi
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A tent camp for displaced Palestinians stretches along the Muwasi, in southern Gaza. Pic: AP/Jehad Alshrafi

Palestinian President Mahmoud Abbas said the recognition of the state of Palestine would allow it to “live side by side with the State of Israel in security, peace, and good neighbourliness”.

Senior Hamas official Mahmoud Mardawi reportedly celebrated the move as a victory for “the justice of our cause”.

But Sir Keir was clear to emphasise that recognition of Palestine was “not a reward for Hamas”, saying the terror group “can have no future, no role in government, no role in security” in a future state and confirming plans to ratchet up sanctions on Hamas “in the coming weeks”.

“Our call for a genuine two-state solution is the exact opposite of their hateful vision,” he added.

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Gazans react after Starmer recognises Palestinian statehood

The prime minister also repeated his criticism of Israel, which for nearly two years has waged war on the densely populated Gaza Strip.

“The Israeli government’s relentless and increasing bombardment of Gaza, the offensive of recent weeks, the starvation and devastation are utterly intolerable,” he said.

Read more from Sky News:
Why Palestine move matters in the Middle East
Palestinian minister hails ‘courageous step’
Gaza City doctors say hospital at breaking point

Destroyed buildings in Gaza, as seen from Israeli side of the border. Pic: Reuters
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Destroyed buildings in Gaza, as seen from Israeli side of the border. Pic: Reuters

The number of people killed in Gaza since the IDF launched its offensive following the 7 October attacks has now risen above 65,000, according to Hamas-run health authorities.

“This death and destruction horrifies all of us. It must end,” Sir Keir said.

An updated map of Israel and Palestine on the Foreign, Commonwealth & Development Office website
Image:
An updated map of Israel and Palestine on the Foreign, Commonwealth & Development Office website

In recognising Palestine as a state, the UK does so based on 1967 borders to be finalised as part of future negotiations. It would be led by a “reformed Palestinian Authority”.

The UK also acknowledges “all legal rights and obligations of statehood” for Palestine.

An updated map on the UK’s Foreign, Commonwealth & Development Office website now has the West Bank and Gaza labelled as ‘Palestine’ rather than the ‘Occupied Palestinian Territories’. This change has been rolled out across the website.

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